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    PetSmart

    3.0 (143 reviews)
    Closed 7:00 am - 9:00 pm
    Updated 3 months ago

    Services - PetSmart

    Private dog training

    Bath and groom only

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    Reviews With Photos

    McKenzie R.

    **Training Review** We have brought our pup here for three different training classes with Mary. She has been so patient and caring with our rescue pup who has some trust issues. Not only did she work to gain his trust, but quickly became one of his favorite people. We have learned how to work with him to feel confident and comfortable in his surroundings! Would 100% recommend training with Mary!

    Fish decor
    Lori R.

    Listen, I don't expect a big song and dance when it comes to customer service, but minimal politeness and acknowledging customers should be the bare minimum for working retail. Whenever I come to this location, there is rarely any staff working the floor, so you have to stand awkwardly at the register and wave someone down. Since there are no other employees this should be expected that people will try and get help at the front. I stood at the register for awhile while three employees talked and actively tried to ignore me. I said "excuse me" as nicely as possible and the man on shift all but growled at me as he glared at me for speaking. I did want to ask if they'd price match as Amazon was literally $40 cheaper (I could have handled a "I'm sorry we don't offer that) and he was so rude when he said "just go buy it on amazon" which I could have done without asking. When I finally did check out my other items, the woman didn't even say hello or ask if I found everything ok. She just said "what's your phone number" repeatedly as I was trying to get my items out of my cart and juggle my kid. The man and this woman were clearly talking about some drama behind the scene right in front of customers. Again, I don't expect stellar personalities and over the top acting, but this place has disgruntled employees and poor management just from the way it's run. I usually order online but they have fish tank decor that's much better than what I found elsewhere. -10 stars for staff.

    Zoe after haircut

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    11 years ago

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    8 years ago

    Thank You Danielle for giving my doggie such loving care while you are grooming her. She always looks adorable when I come pick her up.

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    Page 4 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Regardless, when we finally arrived Naomi attended us and quickly took care of our little Cody.

    Mentioned in 4 reviews

    Read more highlights

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    Dogspot is truly Bambams' home away from home. The facility is exceptionally hygienic, but what…read morereally sets them apart are their strict vaccination and temperament standards that keep every pup safe. This place was a literal lifesaver for us: the staff once noticed Bams was lethargic with faint yellow gums--a detail so subtle that even Bams vet was impressed they caught it. It turned out to be mild jaundice, which proves that Carlene and her team are true professionals who deeply understand canine health. The front desk experience is always a highlight of our day. The staff--Gabs, Kayla, Daniela, and Enrique--are incredibly sweet, soft-spoken, and remarkably easy to talk to, even during those 6 am drop-offs. Being greeted by Kayla's pup, Yogi, or Carlene's pup, Poppy or Ingrid's pup is truly the best way to start the morning. They're such a joy; all they ever ask for is a little love and some well-deserved tummy scratches! The service is so thoughtful; they know Bams loves fetch but also ensure she gets her necessary quiet breaks after meals. Whether I'm at work or traveling internationally, I have total peace of mind thanks to the multi-angle webcam app and the heartwarming photo updates they send. Boarding is seamless (pro tip: label your food bags!), and the Paw Partner app makes booking a breeze. I also have to shout out Jessica from Snips and Snuggles--she is the sweetest groomer and always leaves Bams looking like a princess in her festive bandanas. A massive thank you to Carlene and the entire hardworking team-- Kayla, Gabs, Daniela, Enrique, Connor, Tim, and Ingrid (and anyone I missed!)--for the 14-hour days you pull to care for our furry family members. We appreciate and love you!

    Be ready for a hands-off approach by the owner Carlene. No direct contact or follow-up by phone…read more Uses email thru the shift manager to address customer concerns or feedback. Kinda the hands off corporate approach since Dog Spot is so big now. My situation of a dropped pre-paid stay package record lost during Dog Spot transition to a new on line app resulted in us not being able to use what we purchased. After 2 weeks of call messages, a visit to Dog Spot to get tbe new Dog Spot app loaded by the on-air Manager, and numerous voice mails to Carlene, the owner, I received an email telling me my pre-pause stay package had expired. My learning- don't buy pre-paid stay packages at Dog Spot. Don't expect the owner to return calls or follow up on customer concerns. She has staff to do that.

    Cosmo K9 Obedience

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    I cannot sing the praises of Michelle enough! When Monty returned from two weeks of Board and…read moreTrain with Michelle, he was a changed dog. He's not just a calmer dog, he's a CALM dog. We've had no out-of-control barking incidents; he can be tethered and remain quiet. He's very good on walks, moving from "heel" to "break" and back to "heel" again. He's very responsive to the "off" command, which we use primarily to keep him off the furniture and out of the kitchen. Last week we had friends over for dinner and after his initial excitement he was a good boy, lying nearby content and chewing on a bone. We even attended the Humane Society Walk for Animals at Kit Carson Park, and with hundreds of dogs and people and non-stop activities, he was again a very well-behaved boy. We are so appreciative of the work that Michelle did with Monty. He is now the dog we always hoped he would be - happy, well-behaved, and living his best life!

    I just picked up my dog today and I could not be happier! I had a great experience from start to…read morefinish with the team at Cosmo K9, specifically, Sophia! Sophia handled Kodi for the 2 weeks he was there and did a fantastic job training him! Sophia kept me updated on Kodi's progress every few days sending me pictures and short videos, and always took the time to explain everything to me, as well as teach me how to best handle him when returning Kodi back to me. I live in the valley (Los Angeles) and took the 2 hour drive because of a referral so highly recommended Cosmo K9 and I'm glad I did! 5 STARS! HIGHLY RECOMMEND!

    Bad to the Bone Board and Train - Board and Train clients Gracie Mae & Salem having a blast socializing , having a great play break !

    Bad to the Bone Board and Train

    (23 reviews)

    Our almost 6 month old Pitbull Terrier/Shepherd Mix/mutt puppy, Grayson, came to stay with Sierra…read moreand Shannon for a 2 week board and train while we were on vacation and it was a game changer. We toured their house prior to Grayson's stay and it's well kept, clean, with great big yards both front and back. Grayson came home more obedient, learned how to dress before going outside and "get naked" after going outside, load in and out of the car, ring a bell to let us know when to go potty, "touch," sit, down, and the biggest thing for us is he's more comfortable in the car and listening to music (he used to bark at music like crazy). He doesn't pull on his leash as much and walks are more comfortable and less stressful. Grayson even got socialized with other dogs and cats! He does not bark as much anymore, which has been great for my nervous system Grayson got a bath before he came home and came home with a wonderful goodie bag. They used primarily positive reinforcement training with Grayson with some other tools. It was very effective. Working with Shannon and Sierra, you can tell they really care about their furry clients and take a lot of pride in their work. We will definitely be using them for future boarding for our furbaby. Highly recommend!!

    Sierra and Shannon are incredible- miracle workers, honestly. Our puppy came back from 2 week…read moretraining and was no longer so anxious, potty trained - and all of the progress they made we have been able to maintain , they provided detailed notes and guidance. Amazing!

    PetSmart - pet_training - Updated August 2026

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