First time taking our little Yorkie to Erin. He came out looking so handsome! I have scheduled…read moreanother appointment with her for next week. Quick and easy service. Our Yorkie came out looking like a totally different dog!

I thank goodness my friend referred Erin to me, my new 4 month old Pekingese puppy came out…read moreabsolutely beautiful. I was so worried about Bentley's first grooming session but Erin is the modern version of the dog whisperer, she provided me with an update which eased my anxiety She's so professional and talented as well

Cares more about money, than your pet. Question everything he says and does, especially meds he…read moreprescribes for your pet. my advise is find another VET.

Took my cockatiel there People were friendly and knowledgeable. Loved the way Dr Lucas looked…read morethis bird over. Oh not that he liked it but I felt he knew about birds.

That are always kind and great! They come out of your car and have great service and care about…read moreyour pet!

We left our dog there for 3 days because we had a wedding to go to and when we came to pick him up…read morehe was covered in dry poop and his nose was rubbed raw and has diarrhea... We will not be coming back.

Mobile Pet Grooming was scheduled to groom my dog. I received a text stating that my Groomer will…read morearrive anytime between 03:55 PM - 04:55 PM. My husband left work early and everything to meet them. The day of the appointment, I receive another text that stated "Hi, this is Mobile Pet Grooming and due to equipment issues this morning, Ron will be running approximately 1-1 1/2 hour behind schedule for today. He will text you when in route. Please let us know of any issues, thank you." By this time, we were already home, so of course there were no issues. That is....until the clock slowly ticked by without the groomer arriving or texting. I texted the company multiples times asking for an ETA, no response. I didn't hear back from them until the next day with a message asking "did the groomer not show up"? Clearly they were receiving my texts, just refusing to answer them. Without an apology or anything, the person responding to my day old texts offer another day the groomer was available. Ummmm, no thank you! Schedules were already changed around to accommodate the previous appointment, why would I take another, days later and in the morning! When refused the appointment, I then get a sad excuse for an apology, followed by a message stating that "Ron is bad at communicating". Well sure, go on and reschedule me for the poor communicator. Will never get my money again!

Do not use this company. They refused me appointment at the scheduled time because they couldn't…read morefind parking. I spoke to the office and she admitted my zip code was a constant parking problem, but then denied it was her responsibility to contact me for other suggestions, like an afternoon appt when parking is much easier. I had never used a mobile groomer before and didn't know what to expect or what questions to ask. They also refused to refund my deposit. Just an awful way of doing business.

I have a standing appointment for my two Maltese. Jill is a wonderful groomer. Very talented, and…read morevery pleasant to deal with. I am never concerned about their welfare. Now that we use Mia Bella Pet Grooming.

Charlie got his first professional cut today and he looks like a rock star!…read more Thank you Jill!

I went to pet smart and the poor cat need a home and there so kind and trained you should go it's…read morejust amazing

Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

Very unusual experience. They had nothing available for one month, so i booked 2 months out. They…read moretook a credit card to hold the appointment, then texted me 2 days later at 9:30 p.m., saying they did not accept credit cards. The following night they texted me after 11 p.m, saying that my appointment had been cancelled. i asked, " Why? " and got no reply. This transpired between March 2 and 5, 2026. This was my experience. I've never experienced such behavior with a groomer before or gotten calls so late at night.

Great people! My Lily looks Beautiful! Pekingese aren't the…read moreeasiest breed to cut, she looks adorable