Erin, is such an amazingly talented groomer. She's thorough, patient & focused on your fur babies…read more Compassionate & loving. She has the best ideas when it comes to hair cuts. Also I feel like my baby is protected because she ensures rules are followed & communicates very well. Erin gives a full report on how Royal behaved during his grooming session. He loves her & enjoys bath time.

First time taking our little Yorkie to Erin. He came out looking so handsome! I have scheduled…read moreanother appointment with her for next week. Quick and easy service. Our Yorkie came out looking like a totally different dog!

Great! Staff was clearly experienced and calmed my jittery dig down. Her grooming was beautifully…read moredone and I left with a happy dog! Thank you, Rhonda!

Iesha greeted Dolly with love & fun, as always. And Dolly's grooming was great. As repeat…read morecustomers, Groom Haven is a real treasure in the community.

Today was ChaCha's first time going to a groomer! Amanda did a fantastic job with her! Thankyou…read moreso much for making it a great experience for me and especially for ChaCha! I felt that the cost was fair and I would highly recommend!

Fabulous customer service. Pleasant as can be. Kathy's gave my very large, very light blond,…read moregolden doodle Francis a beautiful cut. He came home smelling so good with a long lasting scent. He was clean and fluffy. We made our next appointment when we picked him up. Excellent job. Thank you.

I've owned my American Akita since he was 8 weeks old, and he's now 7 years old. After years of…read moreprofessional grooming appointments, I know when he's ready to be groomed and I always pay for the de-shedding package with the additional brushing because that's what his double coat requires. When I picked him up, I was told he did a great job overall. The groomer mentioned he gave a couple of warnings because he didn't like the brush, so I specifically asked if that affected the quality of the groom. I was told it did not. I waited several weeks before saying anything because I wanted to make sure the shedding wasn't just leftover loose hair. Unfortunately, he continued shedding heavily throughout my home. I even provided photos. What convinced me the de-shedding wasn't thorough was that very little hair was coming from his undercoat. Instead, the loose hair continued coming from his outer coat every time I rubbed him, even weeks later. When I reached out, I was told the brushing had been intentionally limited to avoid brush burn. While I appreciate wanting to avoid making a dog uncomfortable, I paid for the additional brushing service and don't feel I received the level of de-shedding I paid for. I was also confused by the explanations I received. At pickup, I was told my dog's behavior didn't affect the groom. Later, I was told he had actually been more difficult during the appointment, although I was again told that wasn't the reason for the outcome. I was also told maybe I brought him in too early, but after seven years with my dog, I know when he's ready to be groomed. To be fair, I don't place all of the blame on my groomer. My biggest disappointment was how the owner handled the situation. After I was told the owner would call me, I instead received a lengthy text message. I responded respectfully, answered every question, and provided photos, but I was never offered a touch-up, another de-shedding treatment, a partial refund, or any other effort to resolve the issue. Eventually, my messages stopped receiving responses. This salon charges premium prices, and I was willing to pay them because my first experience was so positive. If someone had simply called me and made a reasonable effort to resolve the issue, I would have gladly remained a customer. And as you can see from the picture he was clearly ready to be groomed Update as of July 22nd 2026 still not even a phone call from the owner

We took our geriatric chi mix for her first grooming. The team did a fantastic job. We will see…read moreyou again, next month.

Unfortunately, I can't recommend this place anymore because of their customer service. I was a…read moreloyal customer for years -- I first brought my dog here over nine years ago, and we always had great experiences. We moved due to military orders, but when we recently returned to the area, I tried to schedule an appointment again, and they declined me. They told me they were only accepting clients who had been there before, even after I explained that we were previous clients and had brought the same dog multiple times before having to leave because of military orders. They still refused to groom her. They also said they would add me to a waitlist over a year ago, yet I've never heard anything back. It's disappointing to see how much their customer service has changed, especially after being loyal for so long.

I used to be the first person that would recommend Snooty Pooch, but after 16 years, I'm finished…read morewith them. They need to get groomers who care about how the dogs look when they come out. What they recently did to my puppy was inexcusable. They didn't take the time to groom her. they just shaved her down because they said she was severely matted . She wasn't that bad it was just her legs were a little matted. I went in there with a yorkie puppy and came out with a Chihuahua. I think Snooty should be ashamed of themselves, and when I said that they shaved her down the smart response I got back was "I didn't shave her down as short as I could have". snooty used to be a great place, but not anymore.

Took my golden doodle in for his first puppy cut, left a pic of what I wanted, told them what I…read morewanted (puppy cut)..... now he looks like a Jack Russell terrier.... wth! the staff/ receptionist was very nice but the grooming..... was a NO! although we tipped and stayed polite we will not be going back.

I was referred to Puppy Palace Dog Wash some time ago but had not yet taken my dog. After picking…read morehim up today from boarding, it was clear he needed a bath. Though hesitant about self service, my husband and I decided to wash our 160lb Cane Corso ourselves. Anxiety consumed me because in my mind all I could picture was Bentley dragging me around and getting me soaking wet...lol! Nate & Janelle were absolutely amazing! They walked us through every step and though some people may think self-washing your dog is an easy task, it's not if your pet isn't cooperative. Again, a big thank you to Nate and Janelle for their hospitality and assistance in making this feat easy peezy! I recommend this establishment to all dog owners and we will be back!

Shiney Hines's is by far the best groomer in this area. The groomers are all very professional and…read moregreat to work with. My golden male, Hoot, loved all the ladies that worked there. Hoot loved the attention that they gave him and enjoyed coming here. I have been coming here since they opened and I have never been disappointed.

Tried Shiney Hiney's for the first time today after finally getting fed up with low quality…read moregrooming jobs from the last place. The woman who checked my dogs in was very thorough going over what I wanted done to each one of my two dogs (head, muzzle, body, tail), and she even took notes of my preferences which I loved, because I always worry in the chaos of the day they'll forget! My only downside is that they only take cash or check, a little inconvenient, but not a deterrent for me! My dogs looked SO good upon pickup, and they smell so lovely. I will definitely be returning!

Excellent daycare. I know my pup is having the time of her life when she can't be with me. I love…read morethat they are cage free.

Burned my golden retriever on his legs. Thought it was a fluke and took him again only to have it…read morehappen again!