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    PetSmart

    3.2 (61 reviews)
    Open 7:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Bath and groom only

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Jenna M.

    Petsmart location at cascade station. Most products are in stock, and I'm sure it's warehouse issues if not. I get crickets here often and they're usually ready to go, but if I need help I usually can find an associate pretty quickly. This location can get busy on the weekends. They offer grooming. Not many locations around Portland area.

    Five stars to the employee who wrote this cute message on my invoice : )
    Jessica L.

    The heater on my fish tank started malfunctioning a day before I was leaving on vacation. Luckily they offer free local delivery so I was able to get a new heater delivered in just a few hours. Five stars for the staff person who took the time to write a cute message on my invoice. There's no way you could have known I was having a tough day, but your message made me feel a bit better. You're a star

    Kim D.

    PetSmart Cascade Station grooming review I've taken my elderly girl here probably a dozen times. We've seen different groomers, and they're all compassionate and caring. Usually we see Jeremy, who's just a total sweetheart, and my dog thinks so too! They always do a thorough job and I don't mind spending the $ because she's a big baby who won't let me put her in the tub. It's worth the $ to get a pro to do the job. Plus we get the teeth brushed, nails trimmed and they use good products. They actually emailed me the attached picture of my dog. How cool is that?

    Dead bala shark. I should have taken more pics.
    Beans M.

    I went in the other day not expecting it to be that bad.... they weren't busy which made the fact that there was a dead fish in 15/30 tanks. Other fish were eating them, angel fish were dead and stuck to filters. I noticed them right when I looked into tanks... if you're not busy.... then your employees should be taking better care of your live animals and be taking dead fish out. Sad... all the hermit crab food was moldy in their cages too.

    Next door to Best Buy.
    Whitney P.

    Customer Service here can be hit-or-miss. Sometimes it's really great, sometimes it's awful (and I'm talking less than 1-star awful) I used to stop here once a week for crickets, but now I only come to this location about once per month. A couple of the long time employees know me and are very friendly and helpful. Unfortunately, there are at least two employees who are rude, have no concept of customer service (or just plain don't care), and there's one employee in particular (middle aged guy with a long shaggy beard) who obviously hates his job and should not be working directly with customers!

    Our dog being a very good boy after taking training classes with Chelsea
    Beka M.

    We took our dog to two training classes with Chelsea. It helped us become better dog owners and now our dog can sit and stay, wait, and go on his bed. We are fans :)

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    Page 1 of 2

    Ask the Community - PetSmart

    What kinds of animals (if any) do they sell?

    Reptiles: snakes, bearded dragons, leopard geckos, tarantulas, scorpions, tortoises, anoles, crested geckos and chameleons Rodents: hamsters, chinchillas, mice, and Guinea… Read more

    View All 2 Questions

    Review Highlights - PetSmart

    I usually choose to support small businesses, but went into PetSmart at Cascade Station once and have been going back ever since.

    Mentioned in 3 reviews

    Read more highlights

    Coats & Tails - My boy Carl after his first grooming experience!

    Coats & Tails

    (56 reviews)

    Northwest

    first time having my scotty trimed there! the best grooming he has ever had in8 years!! excellent…read moreservice! thanks

    Where to begin? If I could rate negative stars I would. I've…read morealways been on the fence with them. They claim to be Lagotto specialists but I found them average, and they've always been a bit condescending (especially Erin) but I always let that pass. I made a recent appointment with two weeks notice and things went off the rails. First we received a message shortly before our appointment that we needed to reschedule since they were going to be closed for several days. Odd that they took my original appointment without knowing that but I was fine to reschedule. Their next availability was the following Saturday so we changed our plans around the change in schedule. No problem. Then things fell apart. We live 35 miles away from Coats and Tails in Washington State. And there's only one briidge on I-5 for us to get into Portland. Unfortunately on that Saturday the state of Washington decided to do major repairs on the Interstate which caused a significant stoppage, which caused all of the side roads to be severly backed up. End result is that our typical 40 minute commute took us a full hour and a half. So instead of being early, as we intended, we were 20 minutes late to arrive. First off, being late to arrive is our fault, not theirs. I did call them 30 minutes before our scheduled appointment to give them notice of our delay, but their voice message said that even though they are open they don't answer the phone or check their messgaes on Saturday. That made the delay even more stressful. I arrived 20 minutes late hoping that they could still help me, considering that I readily agreed to move their mis-scheduled appointment to a day that ended up being challenging beyond my control. The staff has helpful and understanding but they needed to ask Erin, who promptly said "no, we can't take her since you're late. We're trying to beat the heat" Which I took to say that they could have helped me but she didn't want to. She offered to reschedule, yet again. But no sympathy for what I had to go through for them. Again, I WAS LATE which was my fault. But Erin's arrogance and condescending attitute finally got to me and I'm done with this place. They do reasonably good cuts. Not enough to account for their premium pricing but it is what it is. But life's too short to put up with that arrogance and poor customer attitude. There are better options in Portland. Hope that you consider that before you go back to Coats and Tails

    PetSmart - petstore - Updated May 2026

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