DO NOT go to him. He hit my dog in the head with his fist right in front of me because she pulled…read moreher paw away from him while he was doing her nails. His response was, that's what you do to big dogs to teach them who's boss. I wished I would've called the cops on him

ABSOLUTE NEGLIGENCE !!! Second time i brought my fur baby…read morehere and second time i am not happy with the service i dont even know why i gave it a second chance. My cat is the most calm cat you could imagine he is so sweet and friendly with everyone and both times ive gotten him back from his "paws up" grooming that he's been extremely skidding and timid of everything around him. They cut my cats whiskers which is known world wide as a BIG NO. As if the service isn't pricey enough i cannot believe they treat animals as if they are toys. When i called to ask why his whiskers were cut i was given the pathetic excuse that it was an "accident". How do you even get a job in a his position to take care of people's babies if you aren't going to do it properly or treat them like your own. My cat is scarred from this experience and i will NOT be returning to this negligent grooming spot and i wouldn't recommended it to anyone who cares about the well being of their pets , especially if you don't want their behavior to DRASTICALLY change in the few hours from when you drop them off to pick them up.

Lynn and Paul are wonderful. My little Moxie was mistreated at a previous groomer...causing her to…read morebe fearful. They've been so sweet and patient with her.... And she looks adorable!

I have been using Canine Carrousel for years and would not go anywhere else. Once you are a…read morecustomer, Lynn books you ahead for the next month and during the holidays, she books you several months so you are sure to get in each month. She takes really good care of her customers; she loves the dogs almost as much as we do. When I lost my first dog, she cried with me. Now, my two dogs know exactly where to go when we walk into the shop, and they come out looking so pretty. She really knows her dogs and has often pointed out areas of concern for me to have checked. If you are not a current customer, she can only take you by referral so she can continue to take great care of her current customers. I'm thrilled to be her long-time current customer and will never go elsewhere!!

Love our pet supply plus store they are always so friendly and helpful. The store is convenient to…read moredrive to also

Stopped by for a last minute birthday treat + new toy for my beloved dog and was unfortunately…read moredisappointed by the "fresh baked" goods here. The treats were all dry, hard, and didn't look appetizing whatsoever. I unfortunately had no other option as it was already late and I was just visiting from out of town so I purchased a bone shaped biscuit. Once I got home, I broke pieces of it off so it wasn't a choking hazard for my dog. Unfortunately, 75% of it went to waste. Do not recommend. I will say that the only employees were friendly and there was a decent selection of toys to choose from for my birthday girl.

They always do a great job with my little 3.5lb Yorkie. I wouldn't trust her with just anyone.read more

They are the best groomers I have used for my dogs. Have been using their services for years for…read moremultiple dogs. Never a problem. They always ask what I want done every time and follow my directions. Very pleased. My small dog (only have one now) always looks super good and never seems to be uncomfortable at pick up. My dog is very timid, so I know from her behavior that they treat the dogs well. Recommended them to my friends.

Very kind and accommodating! Provided great insight on maintaining my dog's coat going forward. She…read morehas never looked so good! Thank you very much!

Everything Went Well!! Best Pet Grooming Salon in Rockwall, TX!!…read more Monica the Owner is Amazing & works with you well on scheduling your pet for grooming!!

I have been taking my pets here for over 10 years, I used to drive from downtown dallas and now…read morefrom north Frisco, totally worth it. They are the best.

It was time for Georgia & Grady's yearly checkup. Like I…read morehave said before the 2 doctors who need to have the most compassion are vets & pediatricians, due to the fact that this group of patients can't tell you will it hurts. Well, we have found that in Dr. Erin Ricketts. She was so attentive & compassionate. She has the heart of a true animal Lover! Along with our yearly for G2, Georgia had to have an alien baby taken off her back. We are waiting to hear from lab work to make sure it's benign. Thank you again Dr. Ricketts for taking such excellent care of our pups who are Family. oxo

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.