1. PetSmart

    1. PetSmart

    0

    Saint Louis, MO

    Cancel

    Open app

    Search

    PetSmart

    3.0 (45 reviews)
    Open 8:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

    You might also consider

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Front of the store
    Elizabeth G.

    Despite offering curbside pickup for over a year now, this particular PetSmart continues to fail at delivering decent customer service with this option. Yesterday was the latest example of this problem. I pulled into the designated parking spot, opened the app and selected the option to alert the store I was there. After over 15 minutes no one had brought my small order out. I had to call the store and be put on hold for awhile before someone answered and said they'd bring out my order. It still took more waiting for it to finally come out. It's not a staffing issue, as this has happened to me twice before. It's that they aren't checking for customers curbside, ignoring them or just don't want to deal with it. I live closest to this store but will start going back to Brentwood because I never have this problem there and it's a much busier store.

    Grooming by Janae
    June K.

    Took my dog here for grooming and I'm really happy with the result. Janae was really nice and helpful and asked questions about how I wanted his cut. Afterwards he looked so good and sleek! I watched a little towards the end and she was very gentle and sweet with him and talked him through parts where he seemed more anxious (like cutting around the face). Highly recommend her. They also added the extra package for free because it was my first time (nail grinding, dental something, etc.). Also, if you sign up for PetPerks you get a $10 off $20 on services which I used towards grooming. (I also got a $10 off in-store coupon that I'll use some other time.) Overall, I was very happy with my experience and will come again.

    Bumble resting peacefully after being groomed by Keli!
    Julie H.

    I normally go to Petsmart in Brentwood but can never seem to get an appointment when I need one. I really liked one of their groomers, though, and was nervous to try someone else. South City Petsmart is closer to my house anyway so I thought I'd take a chance. All appointments with Petsmart Groomers are done online now so I was shooting in the dark on who to request but I was able to get an appointment within less than 3 days (much better than the nearly 3 weeks I had to wait at the Brentwood location). I randomly picked Keli and was soooooo pleased. When Keli called to let me know my dog was ready she mentioned that she gave my dog a free nail grinding and educated me on how important it was to keep older dog's nails very short to lessen arthritic pain. I had no idea! When she had asked me about it it at check in I told her that I had tried grinding at home and that my dog hated it. She assured me that my dog really was ok with it and that that is common with doggie parents doing it. When I picked my dog up, I immediately noticed that she took care to avoid all of my old girl's (my dog) "bumps" as I had plead with her to do so, so as to not to cut her. I know that may not sound like a big deal but that is very hard to do, especially when a dog is getting the closest shave possible (this was our first grooming since Covid). Keli did not judge the condition of my baby at all. She and the other groomer were very polite and quick checking people in despite not being able to have more than one drop off in their receiving room at a time. Anyway, I know a lot of people like to complain, but I like to let people know when they do a great job. Tonight my dog is content! She hasn't chewed on her feet and she isn't scratching any nicks on her skin. I highly recommend Keli! Thank you so much!

    Happy rabbit!

    See all

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The staff also take really great care of our cats whenever she comes to visit the pet hospital.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Anderson's Mrs Pet Grooming

    Anderson's Mrs Pet Grooming

    (26 reviews)

    Just left Miss Anderson's grooming. VERY DISSATISFIED and here is why........a month ago when I…read morepicked my dog up just as they were closing, I noticed he had the wrong collar on. Come to find out it was the wrong Wheaton terrier! They had sent my dog home with some one else who they had to call and come back with my dog! If I had not caught that right away, I would have had to wrong dog over night and my dog with strangers overnight bc they were closing. I called to talk with the owner (BETH) the next day, she apologized and said he could get a free spa treatment next time. I was under the impression that meant a free grooming. Dropped him off today expecting them to make right the huge mistake last time. WRONG......I was stilled charged $86 today and come to find out "spa package" is $10. When I got home I called to discuss my dissatisfaction. Beth cut me off mid sentence and I was told my dog was not harmed, they had no AC in their shop today and it was 90 degrees there and I should feel free to take my business else. My response, "oh you bet your ass I will" and then she hung up on me! I don't know who uses this poorly run Business but not only did they make a huge mistake and basically did nothing to compensate but they are extremely rude! Bye bye Miss Anderson

    Just changed over to Kennelwood because this place was not nice to our dog last visit. He was…read moreshaking and scared. They had him in a very small cage after they were done grooming him; and he had an uneven groom and many an irritated area. They're surface-level friendly here, but I don't think they were very friendly to my dog. Kennelwood is a better value.

    PetSmart - pet_training - Updated September 2026

    Loading...
    Loading...
    Loading...