It was quiet inside when I went and my visit was quick. They have so many options for dog food brands & toys. I picked up some dog food and was able to check out with no line. Parking- big parking lot with plenty of parking spaces read more

See all

We always take our boys to see Carly, and honestly, we wouldn't go to anyone else! From day one, she has been incredibly kind, patient, and professional. She has such a calm and gentle way with our dogs, even when they're being a bit stubborn or difficult, which happens more often than we'd like to admit! What we really love about Carly is how upfront and communicative she is. She always lets us know exactly what to expect before the appointment and takes the time to walk us through everything afterward. We never feel rushed or brushed off, she genuinely cares about her clients, both human and furry. One thing that stands out is how she adjusts the cost based on what services she was actually able to complete, depending on how cooperative our pups are. That kind of honesty and fairness is rare and truly appreciated. It also shows how much she respects not only the animals but her clients as well. But beyond the grooming, it's the way she remembers every little detail about our dogs, their quirks, their preferences, even the way they like to be handled and that makes all the difference. It's clear that she loves what she does and puts her heart into every appointment. Carly is an absolute gem and a huge asset to the store. We feel incredibly lucky to have found someone who treats our pets like her own. Thank you so much, Carly, we're so grateful for you! read more

See all

The staff here is absolutely wonderful! Very helpful,very kind and this is the only Per store that never runs out of my cat food! I appreciate you all so much! Thank you! read more

I was in here, literally one week ago and the product I needed was in one spot right next to the dog stuff where it would make sense to be. I come in one week later and it is completely vanished, and there is all of one employee in the entire store so I don't feel comfortable asking her to leave her position. Also apparently dogs only need outdoor beds during the summer, they've lost a sale from me read more

Booo!!!Go to theresa's instead. Very bad service took forever! Need better staff. Also most of the crickets that i get here are dead and with how expensive they are?? Like? read more

PetSmart - took an eternity to come and help me. Very bad service. Go to theresa's instead - Pet Stores Near Me - Simi Valley, California

Took my baby in for a grooming apt. Carly was our groomer and wow I have never seen my baby look so good!! This is the cleanest I have ever seen him!! I know he had a great time because he had a smile on his face since he got home! You can tell that carly was so gentle and loving with my baby!! I really appreciate that I have had a couple bad experiences at other places, this was our first time back at a Petsmart and now we will for sure be coming back and I will make sure to book with Carly! read more

I go to PetSmart because they sell special treats that my dogs prefer and I can only find them there. The location I normally go to has been out of stock for a while now. Recently, I was in the Simi Valley area and decided to take a look at the PetSmart there. Thankfully, they had exactly two in stock, and it was buy one get one half off, I bought the last two. This store is a nice store, easy to get around, and I was greeted upon entering by the same pleasant lady that was the cashier. read more

PetSmart - Exterior - Pet Stores Near Me - Simi Valley, California

We brought our 6-month-old dachshund to PetSmart for a bath and nail trim. They told us it would take around 2 hours--it ended up being closer to 3, and all they managed to do was give her a bath. They claimed she was "too squirmy" to trim her nails. That was frustrating enough, but when we picked her up, we noticed one of her nails was injured--crooked and clearly damaged, like someone had cut too deep and she flinched. They tried to say she came in like that, which is 100% false--we check her nails regularly and they were fine beforehand. What really pushed this over the edge was the staff's attitude when we confronted them: dismissive, annoyed, and acting like we were just a problem to deal with. No apology, no accountability, and zero concern for our dog's well-being. Absolutely unacceptable. Do not trust them with your pet. We will never be coming back. read more

If I could give a negative rate I would. I'm so disappointed in pet smart. The first time I came to drop my 41/2 month puppy to get a puppy groomed, they were able to bathe, brush, clean his ears and clip his nails by a gentleman (his remarks was he's a puppy he has energy but good. I even tipped the guy!) BUT this time around by Leslie "not possible" to clip or grind his nails. Which whatever he's a puppy I get it, it's challenging to do it myself but once he has a licking pad, he has his attention to that. Plus, they didn't kennel him but put him in a separate room cause he barked. No crap, he's a puppy! SEE MY ISSUE HERE, is that he comes home with a cut that's extremely red and was bleeding. I assume it looks like a nail shape cut and maybe she was holding him to tightly that it dug in him or something else. BUT for me to call and to see what happened because I get it, things happen and people makes mistakes and they did not own up to the mistake made me write this review. Seriously think they traumatized him. He has been pooping and peeing everywhere in the backyard and that's not normal behavior at all for him even when last time I took him or when I do it myself. Also they recommend calming aids "sold here only" blew my mind. He's not even a year. I don't even write reviews but this one seems important. read more

PetSmart - Left groin area - Pet Stores Near Me - Simi Valley, California

Looked online and saw they had an igloo dog house on sale, so I called to confirm pick up. Jessica answered the phone and was very helpful. She put me on hold, went to the back and checked to make sure it was already put together. As soon as I arrived, she brought it out to the car for me. She was extremely friendly and went above and beyond. So far the dogs don't know what to think of it, but I'm sure they will eventually use it, as my oldest dog won't let the others in his little house. They were busy today, but hey it's the weekend! Plenty of parking, in the center with Walmart, etc. Thanks again Jessica. read more

PetSmart - 89.00 on sale! - Pet Stores Near Me - Simi Valley, California

NC and the rest of the grooming team always do a amazing job with grooming my pi NC and the rest of the grooming team always do a amazing job with grooming my pups! My dog is always anxious but NC was willing to help make my dog feel bette read more

PetSmart - Hair cut - Pet Stores Near Me - Simi Valley, California

See all

So sad that we've come here since our dog was a puppy, but today we were turned away due to "separation anxiety". In the past, the staff said he settled down once he went back, but today the staff only spent a few minutes and didn't seem interested in trying like the others would. Ugh. One woman even implied that since he hasn't been there since November, that that is not recent enough and possibly that it never will be because now it's going to be even longer. He's been with another groomer since his favorite left, but these 2 girls (Anjelica and ?) seemed determined to not groom him after a quick few min eval. Yes, he was loud, but he was calm before I returned. I will definitely not be back. I honestly believe that if Anjelica would've shown just half of the compassion and skill that Sarah had, things would've been completely different. read more

PetSmart - Moose - Pet Stores Near Me - Simi Valley, California

See all

Just back from an attempt to get my 2 yr old small dog's nails trimmed. The groomer told me she just couldn't do it because my dog seemed too nervous. Have never been told that before. Plenty of nail clippings. The "groomer" had to have been in training ‍ read more

Don't come here if you have a puppy! They gave my dog a bad report card and couldn't finish the service I paid $45 for! Mind you she's 6 months old. I will just do it myself next time waste of money and super stressful environment! read more

If you are looking for fish or supplies do not bother. Do not have enough help and the gentleman I think is manager has no customer or customer retention skills. read more

horrible experience my puppy got her nail broken there and tried blaming me and the lady at the front desk gave me such an attitude and tried saying it was my fault. never bring your puppy here. read more

In store pricing is more expensive online. Also be prepared to wait a long time for checkout.

If you need to get pet food or literally anything else from the store, be prepared to wait in line for a minimum of 25 minutes in order to check out. This is a reoccurring theme at the store, where they are continually understaffed and create a hostile work environment for the only cashier there, doing their best with a line of 40+ people waiting to be checked out. What's worse is that the managers literally stand there watching this poor cashier struggle without even offering to jump on a second register to speed up the process. Get more people or have your managers start doing their jobs because this is ridiculous. read more

PetSmart - Long line of people waiting to be checked out with only one cashier on the register at 12 o'clock on a Saturday - Pet Stores Near Me - Simi Valley, California

I really like coming here. Sometimes there are clearance deals too. Good selection. Some of the seasoned staff that are still here are cool. There's some newbies that look like they enjoy Halloween all year. Hmmm. But yeah ok My dog likes picking out toys. We also like the other stores which have more specialty unique items. But for all generic things needed. This is a go to. read more

See all

I've booked Emma for grooming twice at this location. Both visits were booked with Heather. I have nothing but wonderful things to say about Heather, she was so good to Emma on her first visit; one of the reasons I will continue to book with her. Heather is very friendly and super attentive. Whatever you want on the grooming menu, she will make sure you're 100% satisfied. I can also tell Heather is good with pets. Emma always gets excited to see her, love love love! Overall, this location is nice! Everyone provides great service. read more

PetSmart - Emma looks so cute with hair bows, thank you Heather! - Pet Stores Near Me - Simi Valley, California

HORRIBLE I bought 4 guppies 2 of them had worms coming from the anus. This fish came from a dirty area Not coming back again I got the top fin 3 gallon tank. I do not recommend, fish got stuck and died in the filter and not enough oxygen is provided read more

2 stars for lack of service If you sell aquarium fish and equipment. please have someone available for customer service I waited for a clerk that never arrived I actually walked away without being able to purchase what I wanted Hmmm not good read more

I called PetSmart for a last minute grooming appointment. They were able to accommodate my pup and did a great job with her haircut!

Leeloo gets a little bit nervous at the groomers sometimes, but Carly made her feel very comfortable as soon as she greeted us. Carly always does a wonderful and thorough job with Leeloo and leaves very sweet remarks :) Leeloo would love to come back and see Carly again next time! Thank you! read more

PetSmart - Pet Stores Near Me - Simi Valley, California

This review is for the lovely Jessica!! HOLY HEKK!! Thank you so much for the delicious snackies! My snootz is doin a crazy over them!! I loves deez so so much!! I can't even beginz to thank you enough Jessica! I pawmise to eat dems responsibly! ... startin tomorrow - Happ boi Louie read more

PetSmart - Thank you Jessica!! - Pet Stores Near Me - Simi Valley, California

I took my pup here for the first time and the groomer Carly took SUCH good care of him!!! He's always been so shy and timid with other groomers but she was so patient with him. When he was picked up, Carly said he was a good boy and did so well!! I couldn't think of bringing him to anyone else to groom him! I'll recommend her to everyone I can!! He also got a green bow that made him SO handsome. read more

PetSmart - Walter after his groom with Carly! - Pet Stores Near Me - Simi Valley, California

All of the associates are extremely helpful. They went above and beyond to help me locate the food my finicky kitties eat. So refreshing to find individuals that go out of their way to help their customers. read more

Katherine is a dog bather at this locations and poses as this professional dog groomer! She came out to get our little Pom mix! Covered with black dog hair put this blue choke collar on our puppy scared him plops on the ground and start reeling him in as if she caught a shark! Of course our Pom puppy was terrified and terrorized what would you expect she begins to explain that we need a calming tablet and she would show us where we could find them in the store ( do you think she gets commission) and even if we did purchase the "calming tablets" she wasn't going to .....oh yeah this visit was ONLY FOR a nail grid" I WOULDN'T GO TO THIS GROOMERS IF IT WAS THE LAST ONE IN SIMI VALLEY ! read more

PetSmart - Our little Pom puppy - Pet Stores Near Me - Simi Valley, California

Grooming salon - I had a grooming appointment for my dogs today. Not only did they change the groomer I had scheduled with, but I got a call this morning saying they had to cancel my appointment. This is the second time in a row that they cancelled my appointment last minute. And I wasn't even offered a discount this time as they had done before. I know most businesses are having issues with lack of employees, but this is ridiculous! I need to find a different groomer. read more

Bought an inflatable dog collar for my lab that just had knee surgery. Got home blew it up to find it had someone else's dog vomit all over it. DISGUSTING. I also blew it up where someone else's mouth had been. Also DISGUSTING. They should check the returns before putting it back on the shelves. read more

Amazing!! I wish I could give more stars!! Manager was so eager to be helpful. ( with curly short hair) They made me so happy with my experience I'm writing a review for Petsmart! She seemed overwhelmed but was still giving 100% with each pet owner shopping. I even saw her pushing carts outside as I was driving away. A dedicated work ethic like that is hard to find these days so I really appreciated her attitude! Thank you again! read more

We have gone to this location for over 2 years and the Petsmart in Westlake Village for 5 years before. Something has gone wrong in their grooming department and I suspect it is a new manager. First, after bringing in our Old English Sheepdog (we had brushed her and she looked better than any other times we brought her in) we were informed that there were mats (we couldn't find any ourselves) and she would need to be shaved down. We okayed it but were left confused. Second, our Giant Schnauzer needed a cut. 2 weeks ago we went in and the groomer claimed there was a hot spot. We took our dog to the vet and the vet said there wasn't a hot spot of any significance but gave us some spray to keep him from licking. We made an appointment to bring him in yesterday. Our dog has been to this location at least 6 times. He has a minor heart murmur which has been viewed by the dog cardiologist and there are no restrictions on him. This time, because of the heart murmur and despite him being groomed there multiple times before, they rejected him for grooming. If their policy has changed, they should have notified me in advance and not waste my time for yet another visit. We are NEVER planning on returning with our 3 dogs and will do our best to boycott Petsmart for all goods and services. The grooming manager seemed to take a smug pleasure in rejecting our dog. If they don't want us as customers, he should have said so and we would go elsewhere rather than waste our time. read more

Took my puppy for a bath and groom, 30 minutes later a got the call that she is ready for pick up. They said they only gave her a "bath" beacuase she was too anxious, I'm disappointed but I understand because she's a puppy, but in the other hand they are the professionals and should be able to do this or at least try. However, when I picked her up, after her call "bath", her face still is a mess with boogers on her eyes and her bottom still had dry poop. I believe I will never go back after today's experience. read more

I have been using the self wash at this location since it opened. When they added this feature to the store it was $10. It was a nice alternative to washing my large dog at home and then have to basically clean the entire bathroom afterwards. They raised the price to $15 some time ago and I was disappointed not only in the price increase but also because I often find the washing room dirty. Today when I went to wash my dog the charge is now $20. If Petsmart is going to charge me $20 to wash my own dog then they need to make the dog washing experience a bit more pleasant. Let's start with the equipment. The drying hoses are damaged and need to be replaced. The water hose controls do absolutely nothing besides change between soap and rinse. The water temperature and pressure controls have no effect whatsoever. My dog kinda hates going there and doesn't like having the water spray so hard. Being able to control that would be nice. For $20 the washing stations should be clean, and not covered in hair from the previous customer along with a large full basket of wet towels. And can we get a towel that is large enough to dry a dog large than a Yorkie, that doesn't feel like sandpaper? The only good thing about charging $20 to wash my dog myself is that there never seems to be a line. read more

This review is for the grooming department at this store. I RARELY leave reviews but I have been happy every single time with my pet's haircut. We've had multiple people groom Tucker at this location and I've been happy with them all but especially LUCY. We love Lucy! We've been coming here for about a year & Lucy is always so excited to see Tucker, it makes me feel super comfortable leaving him with her. read more

PetSmart - Lucy does such a great job with my shih tzu Tucker! - Pet Stores Near Me - Simi Valley, California

Tried stopping by on a Sunday around 928 since the website and Yelp say they open at 9am every day. However I just came and the store is locked with a new and recently changed sign saying 10am. Please update your websites to reflect the correct times read more

Came here tonight to grab some test strips and medicine for my fish who is seemingly not doing so well. At first we asked a gentleman working if he knew where to find something but he had no idea. This was sort of odd. We kept looking and then we ran into our saving grace, Ky! Wow, this was a testament to customer service and interaction with customers. She was great and helped lead us to where to find the right stuff for our fish as well as giving us info that is proving to be extremely helpful. Ky, if you see this thank you!! We really appreciate you helping us with our fish Chester. Hope he gets better soon and I recommend this business as well as Ky very highly! read more

Just had Ky help me with my injured beta and wow you guys are lucky to have someone as special as she is I have never received such good customer service and knowledge I'm stopped in the parking lot to review this, pet-smart is lucky to have you Ky !! Thank you will be back solely for her read more

This review is for the grooming salon. It was my first experience with a grooming service. I took my puppy in for his first trim and puppy pampering. Courtney did a wonderful job explaining the grooming process for our puppy. She answered our questions and was reassuring. He looked so cute with his puppy trim and delivered on our requests. Thank you, Courtney, at the Simi Valley PetSmart!! We can tell you truly love animals as it shows in your work. We will be back! read more

It only goes up to 5? I wish I could give Carly 10! I took my dog Charlie to pet smart and was greeted by the stunning eyes of one of the groomers there, Carly. She made my doggy look more handsome than ever. I would definitely recommend pet smart grooming but especially Carly and her captivating green eyes. 10 out of 10 I will be returning! Hey Carly, CALL ME!!! read more