This is a clean PetSmart that has been around for the longest in Tucker. They usually carry what I'm looking for. Most of the time I am in and out after grabbing what's needed. I noticed they have a pet barber shop, hospital, and training classes for your dogs, which is cool. The staff are friendly and helpful. Check-out is swift even if they only have one register open (less than 5 minute wait). read more

This review is for the grooming salon. I have a little maltese and I am VERY particular about the way she is cut. I like her to have the puppy cut which is one length all over with a short tail and ears and the round teddy face. I got her back with it looking like they didnt even touch her head with clippers. It was so much longer than the rest of her body. Her fur on her body was uneven everywhere. There were random little chops in places. It was terrible. I took her back to get fixed and she somehow came out looking like Dobby from Harry Potter. Not impressed. I guess you get what you pay for. Will be going to a real groomer next time. read more

So now, apparently out of fear of covid, they won't do just nail grinding. They require a full spa treatment, meaning I have to drop off and later go back to pick up. Inconvenient. And how is this any safer for them or for me? Goodbye PetSmart LaVista, or any other PetSmart for that matter. I will remember this even after they stop using covid as a reason to nonsensically limit customers' options. read more

Very friendly staff and my dog cookie was scared at first and then his favorite Vet came and he was wagging his tail again I WOULD RECOMEND THIS PETSMART!! ;) :) read more

Just had the worst experience ever @ PetSmart Livista Northlake location in Tucker, ga. . Took pets in early this morning for their six month checkup @9AM, never got a call to pick them up. Husband called around 3:15 and they were not ready still had to do something else. After picking them up one of the pets were prescribe a medication given the bag by the Dr. Got home ready to give it to him and the bottle was empty, Dr. Came on the line to apologize and quickly hung up. Need to say with the hot day not a happy camper. Please check bags before leaving the Dr.s office. read more

This review is only in regards to the grooming department. The grooming department at this PetSmart is awful. Here are the issues I had #1. Showed up with an appointment. The groomer whom the appointment was made with took a walk in appointment as I was walking in at 11:27 for an 11:30 appointment. To loosely quote Seinfeld "it's not enough to make the appointment, you have to keep the appointment" #2. After the groomer essentially bailed on my appointment for the walk in I was forced to sit around and wait for 20 minutes for my dog to be checked in because "that was the responsibility of your groomer and he is busy" #3. I had some questions about the bath and nail service that were answered by someone reading text of a and advertisement for me. #4. The appointment was supposed to be for an hour. All in it took 3. #5. The 2 hour delay was never communicated. The groomer told me an hour to an hour and a half and they would call. That didn't happen. At the 2.5 hour mark I decided to call and was informed that they hadn't even started and it would be another hour. #6. The groomers I observed appeared to have no clue as to what they were doing. I will never take my dog here again. End of review. read more

They're always very nice and offer my vegetarian dog treats. Don't take them though if you're dog is a vegetarian. Yes, it's real!

Let me start by saying...I've been coming to this location for about a year now! I have NEVER been treated as bad as I was today!!!!!!! My children & I came in for Dog food,but decided to get our Toy Yorkie a Toy as well...my Boys said"Mom let's get a ball so we can play with him together"they got two balls & were testing them out by bouncing them! As their doing this,A worker comes up to us & says"Can you not have your children playing with the balls it will hurt the birds"!!! Excuse ME!!!?????? We are in the toy Section,BUT OK! Not even two minutes later another worker comes & just stands there!!!! So I looked at her & asked if there was an issue??? She said "just making sure your finding everything ok" lmao I found this amusing!!!! BUT OK!!!!!! My children & I walked to the food section where my dogs food could be found,as I am picking up a bag of food YET ANOTHER WORKER COMES UP!!!!! He said is everything ok? At this point I'm highly irritated...I told him I would be better if himself & his co-workers would LEAVE US ALONE & allow us to shop!!!!!! Once we got to check out EVERY WORKER that had approach us was at the front counter waiting!!!! Like wthhhhh I asked for the store manager they stated No one was in to help me!!! Smfh...I felt completely uncomfortable & my children are 10 & 11 & noticed how we were being treated as well. I WILL NEVER STEP FOOT INTO THIS LOCATION AGAIN....All the workers were NEW & I had never seen them before!!! If smothering YOUR CUSTOMERS is the NEW policy!!!!! TRY A DIFFERENT ROUTE!!!!!!!! read more

This is by far the worst place for grooming your dog. The staff is so unfriendly, rude, and extremely unprofessional. This was on multiple occasions. I've been to many others in the Atlanta area, as well as others in different parts of the country. I will gladly take my business elsewhere. read more

Just moved to town from Nashville, where I would take my dog to get her nails clipped every other week at a Petsmart as a walk-in, and they loved to see her. I figured I could get the same walk-in service at this Petsmart, but our experience today was pretty strange. I think there were only two groomers working, but only one was out front when I came in. She stood against a wall and looked at me and waited until I asked if I needed an appointment. We only exchanged a few words, but she seemed less than willing to take my dog, although the cashiers assured me that nails are, indeed, a walk-in service. I am giving two stars rather than one because the other groomer at least seemed relatively friendly, but still did not step in to show the kind of customer service I used to experience in Nashville. read more

A disgrace to the Petsmart Brand. I encountered an extremely lazy cashier with no concept of customer service. The register ringed up a price different from the display and when we asked, the cashier's immediate response was "I cannot leave to check the price" when there were two other cashiers at checkout and at least two other employees on the premise. TLDR: poor service with lazy cashier refusing to check an erroneous price. read more

Stay as far away from this place as you can. My wife spent 30 minutes with them trying to make an appointment that should have taken less than three minutes. Our dog has been in other shops to be groomed, so they had his shot records, but they couldn't figure out how to access them. My wife left multiple voicemails and there was no response. She showed up today at the appointed time and SHE had to call other stores and hand her cell phone to the manager so they could learn how to work the system. Now, FIVE hours after dropping a dog off for a haircut we had to call to find out the status. Another 45-60 minutes in the store to checkout. This place is terrible. read more

Petsmart has a better selection of dog food than the grocery store, and has plenty of toys and other suppiles you would need. It's a pretty big store. I also go here for grooming. They always do an excellent job and my dog comes back looking handsome and smelling good. My dog hates being groomed but they always tell me he is well behaved so they must be doing a great job handling the dogs. read more

This place is good for getting dog food. I would not recommend grooming for long haired dogs. I took my shihtzu there once and they butchered his hair. They even cut his whiskers off:( read more

This PetSmart location is great! The staff are always friendly and dote on my pets. They are knowledgeable about animals and the products the sell. They have by far the BEST dog trainer I have encountered here. Meeka Johnson is amazing. She was able to get my dogs to do things I NEVER believed they could do. Her knowledge, patience, and kindness makes the training experience rewarding for pets and their parents. The Banfield and grooming staff are also warm and attentive. read more

My doxies and I love to go to Petsmart!! All the people who work there know us by name!!

Not only is the store dark and dingy, the employees seem less than interested in a pleasant shopping experience. The cashier grunted a required greeting, then later I asked for help fitting a collar on my dog. No one ever came to help, and when I told the same cashier I was leaving unsatisfied, she had no response. I will spend my money else where, thank you. read more

We sent in our dog to get his summer hair cut, and he came back with fleas! Never taking him there again!!

Always friendly store staff. I sometimes wonder about the grooming staff--they don't look like they want to be there, and I wonder what they do behind that closed door. Do they really give the pets the proper treatment. read more

I frequent this location a lot and have always had good experiences but today I need to give a shout out and kudos to the outstanding cashier Alexis! I had to go through the line twice...I had purchased a $32 bag of Nutro dog food and some joint/hip vitamins and she offered me her last $2 coupon...then I went to the dog tag engraving kiosk thinking it was a onestop do all kiosk but she explained to me I had to purchase the tag at the register. My order came to $8.03 and instead of throwing it on my debit card like the last order I used cash relinquishing $9.00. She asked me if I had 3 pennies which I did not and she threw in the 3 instead of giving me 97 cents in change which would have sucked. I hate that. Service like that makes me want to shop here more and I will spread the word. As I was getting my tag engraved I observed Alexis and her hospitality for at least 10 mins and she greeted every customer including all the dogs entering and exiting. She spoke directly to the dogs in her line and gave them treats making them feel special. Because all dogs are special:) read more

The groomer named Anita was so sweet and fantastic with my dog. She told me that my dog didn't need her nails trimmed yet, and even clipped her dewclaws for free. It is so nice to meet an honest person who is sweet and saves me money :) read more

I bought two sick hamsters from Petsmart, they both died unfortunately. I think it was mainly because of their small cages, which were pretty much the size of a serving tray. And they kept about for hamsters in these.EACH. But otherwise, their knowledge on hamsters is pretty good, and they labeled them all correctly, except for the Chinese dwarf hamster, which is actually the Chinese hamster, and isn't part of the dwarf family, since they don't have a short tail. read more

Took my dog their last minute because her other grooming appointment fell through. They squeezed her in. It took a little longer than expected because they were busy but she came out looking great. She will be going back again. read more

This is the second time I've had my puppy groomed at PetSmart. The first time he looked wonderful, but this time not so much. I asked for a puppy cut on my shih tzu puppy. My long haired puppy came out with an uneven buzz cut. He looks like a miniature schnauzer, not a shih tzu. He does smell good and his coat is very soft, what's left of it. I love this PetSmart location for everything else, but I will never have my puppy groomed here again. read more

If you care about your pups don't take them here for training!!! I was in the store shopping yesterday and an elderly lady, with a very thirsty dog, was waiting for a trainer in the dog training station. I asked if she wanted I would go get a bowl and give the dog some water. She thanked me gratefully . As I was returning with the water, the trainer,Mika (or something like that) took the water out of my hands and put it inside a shelf! I explained that the dog was very thirsty and the owner had wanted me to bring him water. She very rudely DEMANDED I come with her to the managers office! I followed her over there and she proceeded to tell a whopping lie that I had interrupted her in the middle of training! WHOA! Please do NOT take your animals here...they don't ever care about their basic needs even when the owners are PRESENT! read more