When I come here to purchase cat food of Medley's, Royal Canin, cat dried food and treats. The staff here is always professional and helpful when a question is needed to be answered by one of the staff members at Petsmart. I wish they had more of a selection of cat shampoo instead of limited selection to choose from when shampoo is needed that is hard to find elsewhere. Cassidy is always a helpful person when I come in to the store and ask for assistance. Cassidy always asked how the customer day is which is a nice thing to do when greeting a customer coming in and checking out and leaving the store. They have a lot of selections of pet food to choose from your dog or cat. Even dog beds, collars, harnesses, cat litter, cat litter boxes and live animals such as fish and others. read more

Made an early morning appointment for grooming on my way to work. Another store employee let me in because they weren't open yet. I walk into grooming. I stand there waiting on somebody to come from the back. Nobody comes. I pressed the little call button and I can see them through the window in the back. Still Nobody comes or acknowledges that I'm there. I walk out of the grooming salon to the cashier and ask Somebody go back there and tell them I'm standing here. They go back there and I waited another 10 or 15 minutes and my dog who already has anxiety, has managed to pee and poop on the floor. I clean it up. STILL NOBODY comes!! Finally 36 minutes after my scheduled appointment, the lady comes from the back and says unfortunately you were late and we can't accommodate you today. ARE YOU KIDDING ME?!?! In this economy, I work way too hard for my hard earned money to be disrespected like that. THEY WILL NEVER get my business again! read more

My dog Sissy went to dog training with Tori. The first class did not go well. Sissy was so afraid that she hid under my stool and would not look at the trainer or me or anyone else. Tori took the time with her and trained her on a week night. She was the star student and passed her beginner exam with flying colors (honors). She also did well in the intermediate class with Tori. My scared rescue chi/pom has grown up to be a socialized well behaved dog. We had our final when there was an indoor adoption event (lots of barking and growling.) We can't wait to be trained by Tori in the Advanced Class!! Thanks Tori!! read more

PetSmart - Sissy and Tori - Pet Training Near Me - Warner Robins, Georgia

I schedule an appointment for my two Goldendoodles to be groomed at PetSmart in Warner Robins, Georgia. My goldendoodles are almost 2 years old and they have been getting groomed every since they were six months old. They were first groomed at this PetSmart, but the groomer that they initially had moved to a private groomer and we decided to follow her because we like the services she provided. Since my dogs have been getting groomed on a regular basis, and they are used to getting haircuts and baths. After taking my dogs in on Sunday, I received a call that one of my dogs was aggressive and tried to bite Beth M and they could not provide services to him, and if I could bring him back on Wednesday when it was not so busy and loud. I took my dog back to Petsmart to be groomed by Beth M and stayed until she started the grooming process. I do admit my dog did have some matting in his tail, but his body was not matted. Once she started providing my dog with services I left. about 30 to 45 minutes later I received a call from another employee in the grooming salon saying that Beth M felt as if my dog was ready to leave. They gave him a haircut, but was not able to give him a bath. She wanted me to bring him back another day. While driving back to the store, I reached out to speak to the store manager, and I was told that she was unavailable. When I got to the grooming salon, Beth M had my dog on the grooming table, waiting on me to arrive, and there were two other ladies standing inside of the salon, neither one of them identified themselves to me as the store manager. I asked for the invoice to go pay for a half cut dog. (Body cut head not) I was told the service was free. When I exited the salon area I asked to speak with the manager again only for her to come out of the salon. She was one of the two women standing inside. I expressed my feelings and how unprofessional to me it was to be asked to bring my dog back for a third time. If he was so bad, why would you want me to bring him back? She then proceeded to tell me he snapped at one of the bathers twice. Let me say, I have never had my groomer to tell me either of my dogs have shown signs of aggression or bitting. I strongly feel Beth M did not want to service my dogs because of their size. I informed the store manager I would never use Petsmart again for anything. Also I would be writing a review and reaching out to Petsmart home office. I know I am just one person and me not coming want hurt the bottom line. I was inconvenienced twice and while leaving I got two sarcastic Have A Nice Day Ma'am... read more

I have had trouble with that PetSmart several times with the Grooming and now they have the doors locked at 854. They definitely need new managers and employees who want to work and provide customer service. read more

I called them to tell them we were close but would be a few minutes late for our appointments. The guy said they had two people call in sick and unfortunately they were running behind and couldn't take them. Why didn't they call us before we drove the 25 minutes to PetSmart if they couldn't groom our dogs today?!?! Unsatisfactory! read more

Brought my puppy in for for first trim. She is ultra laid back Labordoodle. They were supposed to trim face, feet, bottom. She was butchered! Awful cut, cut her face down to the skin and fried her hair with a blow dryer. She was one frizzy dried up puppy when I picked her up. Her beautiful curls were gone snd she looked like a huge cotton ball. They also must have sedated her. She was not even happy to see me snd was groggy all evening. Do not recommend. read more

I'm usually not the one to complain but as soon as I got my dog after getting groomed it looked like the just took a razor to him. He had a small open cut on his pee pee that turned into a staff infection all over his body our vet even told us that was probably the reasoning he got the infection. I will not be coming back. read more

PetSmart - Red scaly skin from the infection - Pet Training Near Me - Warner Robins, Georgia

They gave my cat a waterless bath, I really could've did this at home, it was a waste of money, when I specifically said I wanted him to get a bath cause he came from an animal rescue place and smelled really bad, I really hate I wasted my time coming here for nothing. read more

We love the customer service and the deals..... But they gave our 6 month old labradoodle staff infection we noticed after the grooming he had cuts on his stomach from their clippers and with in the week a rash broke out. so we came to our vet and they informed us about the infection. We understand that you can't prevent anything I just hope they see this so they can work harder to prevent it for future clients. Please oversee your new employees better to make sure they are ready to groom correctly and efficiently thank you ! read more

I used to have a schnauzer until I took her to get groomed at Pet Smart. She now looks like a cross of a chihuahua and a poodle. The other dogs didn't recognize her! This hair cut left her traumatized, she doesn't feel like herself anymore, I am scared she might be depressed. I have vowed to never do this to her, needless to say..we are not going back to Pet Smart for grooming. read more

This is my dog-child, Cinnamon's FAVORITE place. She is always spoiled by the employees and never leaves without lots of loving and treats. The prices are great, the adoption events are wonderful as well. This Petsmart location is extremely clean and wroth stopping in with your pet. I am also very happy to notice that there are many more organic and natural ingredient dog food and treats available at a good price especially with your PetPerks card. read more

Facebook ad today: SAVE 25% on a Dog Bath after 5PM. Valid 3/3-3/20, M-TH only, dog 5+ mos. See Salon Associate for coupon. Walk-ins accepted. ** Walk-ins not accepted at the Warner Robins, GA location; the Adam Lambert look-a-like then gives you attitude about scheduling an appt. For the past two yrs, had great support at the Falls Church, VA store with hair cuts. I saw this ad on FB and we stopping in after the dog park; failed customer support. read more

I've done two order online and pick up in store orders thru Warner Robins GA location. One on 7/9 other on 7/21. Both times, ID was not checked nor asked for. The process is not secure at all even after receiving an email from the store leader the 1st time it happened telling me it would be addressed and never happen again. This process is not secure at all. read more

Stopped going to Petsmart in Warner Robins due to enter at your own risk sign was posted regarding COVID-19. Why would I continue to get my dog groomed at Petsmart to risk my health because folks weren't social distancing, some without masks , you make an appointment but 10-15 people have the same time, curbside program for a disabled Veteran or anyone was a joke, grooming area is very filthy and customer service is very rude. Will never go back to the Warner Robins GA location again. read more

They really do not have a wide selection when it comes to cat shampoos( I only saw one brand). I was sort of dissapointed. I never encountered that issue in other pet smarts. Also their cat tag selection is very poor. read more

This is a relatively small store compared to some others. Went in for a cat tree, but came out with a small scratcher. Cashier was friendly.

Petsmart in Warner Robins is a very organized and nice pet store. I have visited often in the last few months and they have everything I need for my pets. It's cool that they have Sample Saturday every first Saturday of the month. I like that you can price match to chewy.com too. The employees are very nice and helpful. read more

Before you make any large purchases here, know that your receipt "EXPIRES!" after 60 days. We purchased a wireless pit containment fence to prepare for a move and it turned out that the fence would not be effective at our new place. Petsmart refused to let me return it because of this policy. Just wanting make people more aware of this. read more

Great grooming experience!! My dog looked great! Excellent groomers, friendly environment.

The customer service was really great, especially when we were looking for a specific brand and amount of puppy pee pads. Roux enjoyed all the petting and milk bones! read more

Very poor customer service and equally bad management. We needed to have our dog groomed before heading out of town and needed to hit the road as early as possible. When we contacted the PetSmart on Watson Blvd, we were told that they had a cancellation and would be happy to take her at 11 am. After a four hour wait (we were promised she'd be ready in 3-4 hours), we contacted PetSmart only to be told that they "had a mixup and our dog just had to wait." Ultimately, our dog spent almost 6 hours there. If at any point ANYONE, including the manager, would have simply apologized and owned up to the mistake, we could have let this go. Unfortunately, everyone we dealt with seemed to place the blame on us without explanation. There are other places with far better business practices and staff. Take your business there! read more

Got a three star for the prices of products and the knowledge of the employees. They do have a good variety of products to choose from that is if they are in stock. Most not all of the employees are knowledgeable of pets and or the products they sell. I love how they do adoptions but I wish they would do adoptions for the local Warner Robins shelter instead of the Perry shelter. read more

Thanks, Theresa, for all of your valuable help today! Your knowledge was expertly used and we appreciate your time and effort! ! Thank you! read more

PetSmart has SHOT- VET for lowcost shots in warner robins . Will never go back , they are rude, lazy, very slow, unprofessional ,sitting around with 60 people in line. we stood for 2 hours 10 min. , then told us we have to register first, and skipped others before the rest us,after 2 hour of waiting , also not that much cheaper than the vet. would have rather paid the vet and get quality service. read more

I love the trainer Michelle here and the customer service in the main store is good, my issue is with the groomers. I have a large breed puppy who is well behaved and super sweet, he was scared and I watched as a groomer try to yank him on the table that he would have barely fit on, versus being patient and consoling him and doing it on the floor. Then the groomer got startled when he nipped at her due to the fact that he was terrified. WILL NOT be going back for services. They got the job done but she initially rushed and my dog left there all freaked out. read more

I was skeptical at first but after seeing how they took care of my dog I was very pleased with my service.

Taking a Beginner dog training class from Ruth. She does an outstanding job of anticipating questions and answering them. She really knows her stuff and is very caring and professional. Highly recommend Ruth's classes at this PetSmart! read more

Took my dog in for nail grinding, drove 45 minutes, turned me away for not having the dogs rabies certificate, would not take the current tag on the dog, as they have in previous visit. Gas and time I'll never get back....Staff seemed very indifferent. read more