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    PetSmart

    2.5 (104 reviews)
    Closed • 9:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Franklin the Chameleon
    Mandie N.

    I have always loved going to this PetSmart and today confirmed it again. We had the best experience. Hanna took time to answer any and every question we had about our new "baby." She gave us great advice and helped us get what we needed for our chameleon. Hanna is awesome and so patient.

    0 out of 5- it forces you to add a star. I'll start with- my husband & I, & 2 dogs just moved here. Having my dog injured by an incompetent, rude human wasn't how I wanted to end my day. I made appointments for both dogs. I called ahead to ask if it was OK to be 15mins late. I asked if I needed to reschedule, as our movers were running late. I was told it was fine, & to still bring them both. I apologized profusely when I arrived, & asked again if I needed to reschedule if there wasn't time. I was told again that it wasn't a problem. I was then asked for rabies vaccination proof. 1 dog is a rescue from Texas & had her normal vet ppwk, the other is a rescue dog from overseas. They accepted the Texas vet ppwk, but she refused my ppwk for my overseas dog that has been cleared by the Center for Disease Control. The official document I showed is titled "CDC Rabies Vaccination Record." However, because they labeled the vaccine "Defensor 3" with lot # (a CDC recommended rabies vaccine, source: https://www.cdc.gov/mmwr/preview/mmwrhtml/00040802.htm), instead of calling it plain ole "rabies" (because that's real specific)- she was refused. I'm not sure how a groomer is a higher authority on vaccinations in comparison to the CDC. & let me be clear- the groomer was not kind about it, & the snark was real. I reluctantly went ahead & left my 1 dog for grooming, only to get a call an hour later to "make sure I was on my way to pick her up." I walked into the grooming area & the groomer was crying (theatrically unnecessary). She had 1/2 shaved my dog & had cut into one of her nipples with the clippers. They said "she's bleeding, so let us know if you want to take her to the vet & we can cover it." The manager was awful as well. It would have been fine, but NO ONE apologized... not even the incompetent groomer. The manager said no one else was available to finish the job. So I was left with a 1/2 shaven dog, bleeding from her nipple. DO NOT recommend Kasey the groomer or management - negative 10/10.

    Averil C.

    I took my 5 year old, female, golden retriever in for a bath to the Petsmart in Woodbridge, VA. The second I walked in the door, I could tell this was going to be a terrible experience. Right off the bat, the manager had a huge attitude. Without even looking at my dog she told me they probably wouldn't have time to bathe her as she would probably have mats and she would need to be assigned to a groomer. She said that If she had any mats at all, I would have to pay $20 extra to have them brushed out All this without even looking at her. I said that was fine, if she did have mats I would pay the extra $20. I also told them that she was very, very afraid of the dryers and she would need to be air dried. She gets groomed at the Petsmart in Alexandria once a month and this has never, ever been a problem. After 4 hours had passed with no phone call, I called to see if she was done. The manager starts going off on me about how extremely aggressive my dog is when being dried with the hand blow drier. I had explained to them when I dropped her off that they should NOT use the hand dryers as she is TERRIFIED of them. They did it anyway and then got mad when she got upset. Also, they butchered the backs of her legs, shaving away random bits of hair down to the skin. It seriously looks like she was attacked by a kindergartener with pinking shears. I have never seen anything like it. I paid the bill that was sent electronically to me for $51. Two hours later the manager calls me to tell me off for not paying the extra $20 for the de-matting (which is a joke as there was zero attempt to brush the mats out, they just took three seconds to shave her legs down to the skin in random places). I explained to her that I paid the bill that was sent to me. She then told me she was making a note in my file not to serve us again until I paid the $20. No problem, I won't be going back there EVER!!!!!

    Random scalped area after a grooming appointment that was only for a nail trim, wash and teeth cleaning.

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    2 years ago

    yesterday I got a beta fish and today when I checked on it it it was dead. I also did see that it had fin rot.

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    3 years ago

    Jan is the "manager" acted like she owned the place, horrible customer service. Don't recommend.

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    4 years ago

    Took the puppy obedience class. Jeannie is a fabulous trainer with great technique. Highly recommend!

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    Page 1 of 3

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    Review Highlights - PetSmart

    “He isn't exactly the easiest to have his nails trimmed but Heather always seems to find a way to calm him down and get the job done!”

    Mentioned in 3 reviews

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    Dogtopia of Woodbridge

    Dogtopia of Woodbridge

    (79 reviews)

    Our dog's nails were getting a little long and when we took him to "Unleashed" it turned out they…read moredon't trim dog nails. A quick Yelp search alerted us to this great dog grooming location. Our dog's nails were quickly trimmed and he was taken good care of. They trimmed his nails and expressed his anal glands for twenty dollars and we were on our way in no time! For owners, if you choose to wait, they have a small waiting area with restrooms, a water fountain, and WiFi. The storefront is in a warehouse area, there is plenty of free parking. Would definitely return again!

    On September1st while out of town, I received a call from a staff member of Dogtopia located at…read more14885 Persistence Drive in Woodbridge Virginia,(703) 278-2045 informing me that my dog Cindy while playing with another dog, was attacked by a dog that was behind her. This other dog turned around and latched on to my dog Cindy, inflicting bodily harm on Cindy that required them to take her to an emergency room for treatment. After being sedated, Cindy required stitches to her left ear, her throat, chest and insertion of a pen rose drain to the left side of neck. Various bites located on top of her head and body were flushed with an antiseptic solution to prevent infection. Cindy required a second visit to urgent care due to copious drainage from the pen rose drain, incurring additional costs. I have spoken to the manager Susan who was supposed to be either getting back to me, or her boss Steven was supposed to call me back. I have not heard back from either one. Cindy is scheduled for a third visit for follow up and removal of her sutures on September 22, 2025. Despite what it says in a signed contract, Red Barn Dog ops south LLC d/b/a Dogtopia of Woodbridge, is refusing to cover any of the costs associated with this incident, that my dog did not initiate. If you choose to board your pet here be forewarned, they are not reputable, and do not abide by their own contract.

    Park, Bark n' Scrub - Mobile Pet Grooming - Maria is a genius!

    Park, Bark n' Scrub - Mobile Pet Grooming

    (47 reviews)

    Downtown

    We started using Park, Bark n' Scrub many months ago due to the unreliability of our previous…read moremobile groomer. We are thrilled with the change! Danielle is friendly and reliable and most of all - she does a great job. We always go with a short cut on our Maltese for ease of maintenance and Danielle's cuts are very consistent. Our dog always looks the same, which is a big positive in my book. Other groomers have delivered inconsistent looks when we simply wanted the same haircut. The convenience of the mobile service is hard to beat too. It's a little more expensive than service at a brick and mortar building, but it's worth it in my opinion. You won't regret going with this business for your furry friend's grooming needs. Highly recommended. ***In the post-grooming photo of my pup, he'd had a recent vet procedure that resulted in a stitch in his forehead and a partially shaved right leg. Danielle was careful and attentive***

    Okay, obviously having the grooming van come to your door is incredibly convenient. What you might…read morenot realize, it minimizes a huge amount of stress! Most groomers do multiple dogs at once--and your dog sits in a cage in the meantime. Not great. Maria is working with just one dog --yours--from start to finish--so it's way less stress for your baby. I should also mention that Maria is the best, kindest, most competent dog groomer in the DMV. Full stop. If you have a small dog, don't even *think* about going anywhere else! Not only will your furbaby be gorgeously groomed, you will have the peace of mind of knowing he is being cared for by 1) someone who genuinely loves dogs, and 2) is also incredibly talented and experienced. I don't trust my little guy with anyone but Maria.

    Controlled K9 - My girl Sheba....

    Controlled K9

    (51 reviews)

    Our family highly recommends Controlled K9! We adopted our boy Mortimer last year after he had been…read moreliving as a stray, and we were really struggling when he came home with basic manners, reactivity, and having him settle in with our other dog. We ended up sending both of our boys for a six-week board and train with Kelia. It seemed to only make sense to send both dogs so they would have the same baseline training. Kelia was amazing! She kept us informed just about every day with videos and texts so we could see that the boys were happy and making progress. When Kelia brought the boys home, she spent a few hours with us, showing all the commands and techniques that she taught them, so we had a seamless transition. The "place" command alone has been lifechanging. (Although as you can see in the picture, they sometimes refuse to use separate mats, LOL.) We use the command before we feed them, initially when guests come by, and when we just need them to settle down a bit. It has reduced the stress and chaos in our house tenfold, and we actually can see the boys relax when they know they have a place to go and chill out. Kelia also gave us the tools to make leash walking and general obedience so much more successful. There are a lot of options out there for training. What set Controlled K9 apart for us was (1) our boys lived with Kelia, her family, and her dogs during training - they were not staying in a kennel and were in a real-life, loving environment, and (2) the promise of lifetime, free follow-up support. The boys have been home now for about 3 months. The training has stuck, and we feel like we really have the tools we need to make life pleasant for all of us, including the boys. Kelia has also proactively checked in to make sure things are going well, provided tips on the best way to reinforce training, and has responded quickly when we have follow-up questions, including offering a visit. Over three months later, we are still completely satisfied with the training and support provided by Controlled K9 and Kelia, and we would use them again in a heartbeat.

    We worked with Julie to have our 10mo old Australian Shepherd trained. The entire process was very…read moresmooth, from the consultation to training, to the transition home. We spent a lot of time reviewing our goals together and our trainer followed through with the plan that we set together. She stayed in constant contact with transparent updates about the puppy's progress and answered any questions we had. Given the puppy's breed and determination, she required quite a bit of foundational training. Since returning home, she's a pro on the leash (complete transformation). Walks are far more enjoyable - no more barking, pulling, lunging towards moving vehicles, and now has a peaceful relationship with the mail box and trash can. Another high priority was addressing the puppy's reactiveness to our child - puppy is now able to follow my lead during potentially chaotic interactions. Overall our program length was 6 weeks long and completely worth it. We are thrilled to have these foundations instilled by a professional who also cares for the dog. Highly recommend!

    PetSmart - petstore - Updated September 2026

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