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    PetSuites Sharonville

    3.0 (25 reviews)
    Closed 6:30 am - 7:00 pm

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    The fur here is standing up from scabs. This is a clear photo of one bite mark but there are others
    Gina B.

    I have really mixed feelings about my dogs stay here. On one hand while on my weekend trip my mother went into the hospital. They were fantastic about letting me extend my dogs stay two extra nights with no warning. However I'm starting to have questions now that my dog and I are home. He has been extra itchy the past few days, which I didn't think much of since he is shedding and the temperature is rising. But while brushing him I realized that the bumps, which I thought were incipient hotspots or something, are actually scabs in the shape of dog bites. Lots of them. All along his back. He's a rescue so I would blame it on prior owners, except these are actively scabbed over and relatively fresh! This isn't old injuries. I had no notice from the employees during pickup that anything happened between him and other dogs during his stay. What the hell happened to my pup? Photo added

    Never again.
    Abigail G.

    Absolutely the worst place to take your fur-baby. I figured, by this place being a PetSuite it would be a 5-star experience. But NO. I am so disappointed. I dropped off my fur babies on Monday June 29, 2020 and picked them up on Friday July 3, 2020. I called almost everyday to check on them since this was my first time dropping them off here. And with every call they would tell me that my fur babies were eating and everything was GREAT. Then on Thursday, I decided to call. Only to find out that they haven't really been eating their food and that one of my fur babies were given food that was NOT dropped off to the facility. PetSuites took it upon themselves to give my fur baby what THEY thought he needed without even consulting me. How dare you feed him something that he's NEVER had and surly is NOT in his diet to have. Not only that but when I picked up my fur babies, ALLLLLLLLLLL of their food that I dropped off on Monday was given back to me on Friday. Super pissed. So what were they feeding my babies???? AIR??? Then, one staff member tried to tell me, that was his LEFT OVER FOOD. GIRLLLL BYE! I said if you all had used his measuring cup THAT I SENT WITH HIS FOOD THERE WOULDN'T BE AN OVERFLOW OF FOOD COMING BACK WITH ME. HOW DID THIS HAPPEN? The staff member said, "oh he had his own measuring cup?" Lord have mercy!!!!!!!! YES HE HAD HIS OWN MEASURING CUP. YOU WOULD HAVE SEEN IT IF YOU OPENED UP HIS FOOD. So I asked, what cup did you all use to measure his portions with? She comes out with this TINY LITTLE BITTY CUP. Unbelievable. My boxer is 65lbs and you was feeding him WHAT with WHAT??????? Pissed. Below I have attached a photo of ALLLLL of the food that was picked up. There's so much more that happened but I don't even have the energy for this place. NEVER AGAIN. PERIOD.

    Rachel W.

    I recently moved to the area and boarded our 3yr old Golden at Petsuites for 5 days. I paid extra so that he could have group play 3 of the days. When the employee brought him up, I immediately noticed a dried up bloody scab under his right eye. He also smelled awful and apparently they lost his food measuring cup (which is not a huge deal but it seems easy enough to keep in his food bin). I asked the employee what happened to his eye. She said she didn't know and they didn't even notice. She went into the back to check his play notes to see what happened. When she returned, she said there was nothing at all noted and it probably happened during play. I commented that since nobody noticed, I'm guessing his eye was not checked by a vet. I was told that was correct. She did not seem to care. I was furious and just wanted to get him home. So I paid the bill in full and left to take him home and bathe him. After cleaning off the dried blood, I found a decent size wound that I can only thank God did not injure his eye. I am disturbed about the fact that they missed what I saw immediately and that they were not concerned or at least apologetic. He now has a scar under his eye. I understand injuries happen. But they didn't even notice, didn't care, and didn't even bring it to management so that they were aware. I do not recommend them and will never take my pet back. I attached a picture of the wound taken same day of pick up.

    My dogs injury post day care on day 3
    Brittani S.

    So I live in Chicago, and am here (in Cincinnati) for the holidays. My 1 year old dog Bobbi, goes to daycare everyday in Chicago and does great. I could tell he was missing his furry buddies and my sister who lives in Cincinnati had some credits at Sharonville Pet Suites so I wanted to give it a try. The facility is nice and clean. The staff was also pretty friendly. Bobbi went a total of 3 days from the hours of 10-3 ish. I just wanted him there during group hours. The only reason I am giving this a 1 star instead of is because on the 3rd day, when they walked Bobbi out to me they said "have you noticed this in him" (see picture). I was surprised to see a fairly large scratch and hair missing from his back which I SURELY would have noticed and we even took pictures for the holidays a day before, I know for a fact it was not there that morning when I dropped him off. Look I understand that dogs play rough and sometimes even little fights happen... he was new to the group of dogs so that's normal. However I should have been notified IMMEDIATELY as soon as he was injured. At his daycare in Chicago they call me and leave me a message and follow up with an email and pictures in the event of any minor or large incident. For them to 1. Imply it was there upon drop off which is absurd 2. Not notice it until walking him out or 3. Not notify me immediately was ridiculous and why I have to give them a 1 star. Again I understand dogs play rough or even fight... it happens, but it was how they handled it that is unacceptable. Had they had called me and came out and been somewhat apologetic or had an explanation of when it happened. They clearly didn't even know what happened which is even more concerning. I will never take my dog back there as his safety is my priority. I am disappointed to leave this review and again had this incident not happened they would have gotten 3-4 stars, but this is just outrageous to send my dog back to me like this with no heads up or explanation.

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    13 days ago

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    2 months ago

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    8 years ago

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    Ask the Community - PetSuites Sharonville

    Review Highlights - PetSuites Sharonville

    When we have to board our fur baby, we always use Pet Suites.

    Mentioned in 2 reviews

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    PetSuites Sharonville - groomer - Updated May 2026

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