Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!

I needed to install an automatic water shutoff valve but ran into major roadblocks with the…read moreinstallation process. Shannon and her team went above and beyond to find an alternative solution, saving me over $8,000 in out-of-pocket costs. Their persistence and dedication made all the difference, and I'm incredibly grateful for their help!

I'd like to start off by saying that Shannon is extremely efficient and professional! My family and…read moreI had a mishap, and we somehow did not realize that our son's new car still needed to be added to our insurance. We found out because we received a letter from DMV but did not open it until the night before my son's new car was due to have the registration suspended for not having provided proof of insurance. I immediately emailed Shannon in hopes that she would be able to save us from our error. That next morning, the day that the registration was set to be suspended, I immediately got in contact with Shannon, and she was already working on getting my son's car insured. A few hours later, she emailed me with a copy of the proof of insurance, which we then quickly submitted to the DMV, and the problem was resolved. Thank you Shannon!

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

I am a self employed attorney with offices on the Peninsula and in the Greater Sacramento region…read more Tammie has been my insurance agent for at least 10 years now. She has always come through and recently was able to get me signed up for a policy where the underwriting was difficult. I knew that she would get the ball through the hoop and she did! I highly recommend Tammie and her staff!

Trying to get insurance in this day and age can be a huge pain. You need smart, dedicated,…read moreexperienced agents to get you what you need. Tammie and Nicole went above and beyond and I couldn't recommend them more!!

To: Thomas J. McInerney, CEO of Genworth From: Allison…read moreHaughton-Green M.D. FAAP Re: Policy 586 6846 Date: August 24, 2024 Dear Mr. McInerney, This is Dr. Allison Haughton-Green, owner of Genworth policy. I am a busy physician practicing medicine on Orlando, Florida, taking the time today to send you a letter of commendation for your employee, Valaria Cane. It gives me great joy to pen this email to you of how this kind, empathetic, just, fair and hardworking team member demonstrated great compassion when I spoke with her on Monday August 19, 2024. She helped me get my 23 year old term life insurance policy for $750,000 reinstated. I am the mother of twin sons, one who has Down Syndrome, who I will have to take care of for the rest of his life. The stress of the lapsed policy after paying $14830.40 over 23 years was so intense that I had 4 sleepless nights. Thankfully, Valaria called me back on Friday August 23, 2024 and left me a kind voicemail on a recorded line. Mr. McInerney, I have paid my premiums on time for 23 years until June 2024 when Genworth took my policy off of autopay to "correct" the anniversary date. I paid my premium every March, June, Sept and Dec for over a decade. I always get 2 notices in the mail every 3 months re the payment. Sadly, I fell a few weeks ago, sustaining significant and painful strains of both ankles, left worse than right. The email I sent to Genworth had the pictures of my injuries. I included them in this correspondence. I am a practice of one. It takes all that I have just to see my patients and not much time to do my administrative work. I did not receive the letter sent to me via regular mail in June 2024 regarding having to discontinue my autopay. I received the letters re "final notice" but did not open them immediately as for 23 years, they are simply letters telling me the autopay is coming out of my account. The outside of the letters were not marked "URGENT", "IMMEDIATE ATTENTION REQUIRED" . There was no indication that a lapse of my policy was imminent if I did not act immediately. I opened the mail last week, called Wed August 14, 2024 twice, was told my payment could not be taken as it was too close to 6 pm. PJ, the rep answering from the Philippines, took my cellular number, which was not on my profile, and promised he would call me back on August 15, 2024. He never did. Thursday August 16, and Friday, August 17th I work 16 hour days. Monday, August 19, 2024 I call back and insist on speaking to someone on the US side. Valaria was my angel. She took me the devastating news that my policy lapsed August 15, 2024, one day after I called twice to rectify the issue. I read her my notes, who I spoke to, what the representatives from the Philippines promised to do and failed to do. She had me on hold for several minutes. I knew she was really trying to help me. She could see on her end that I called twice on August 14, 2024. She said her supervisor, Michelle Wilks, would pull the calls, listen to them, and call me back in 24-48 hours. Tuesday August 20, 2024, no one calls. Wednesday August 21, 2024, still no call from Genworth. After 48 hours of hearing back from Genworth, I penned the email to Genworth and my attorney asking for help and letting my attorney know I need her help for justice. I have scanned it along with this cover letter. Thursday, August 22, 2024, I call and email Drew Samuelson, the financial advisor who sold me my policy Nov 15, 2001. He is out of office. I ask his assistant, Donna Brokop, for help. Could she call? I give her my routing and account number. I do not hear back from Donna or Genworth. Sadly, a suffer through another sleepless night. Friday morning around 11 am, there a breakthrough. I got a voicemail from Valaria calling on a recorded line. She said to ask for her and "we will get you taken care off". I could not call back until 4 pm. Again, I get the reps overseas. She was able to confirm that my policy has been reinstated! Praise the Lord! Sadly, I had to wait over 30 minutes to be connected to a US rep. It was worth the wait. I got to speak to Cindy, who also deserves the highest praise. She explained why my policy had to be taken off of autopay. The number computer system required that my payments correspond with Nov 15, since my policy was taken out on Nov 15, 2001. I explained to Cindy that I did not get the letter. Then the subsequent letters did not have anything on the outside that would make me open them immediately. For 23 years, I got a letter every 3 months reminding me of the impending autodraft. Cindy, who I trusted, unlike the reps in the Philippines that could not explain the changes to my policy, took my payment, She also set me up with autopay so I pay once a year for the next 7 years until my policy expires.

I paid other 30,000 in premiums to these crooks since 2009 with several premium increases…read more They just gave me a 100% rate increase with no option anymore to keep the same premiums. I bailed on them and advise nobody to deal with them and save yourself before they do the same to you when they increase your premiums. I'm finished with them making me pay for their poor business planning. On a side note, never take any insurance plan recommended by AARP. They suggested this company to me and they're just a scam racket to sell insurance.

The first insurance I went with through Slavsky was Greenpath. They had very low premiums, but due…read moreto the fact that they decided to change to full payments instead of monthly payments, I asked Slavsky to help us find another insurance company around the same price range. We signed with Kemper, and although Kemper was very incompetent with a recent claim, Slava from Slavsky stepped in and sped up the claim finalization. Without their help, our claim may have gone into its third month, when claims should not be taking this long. All my thanks to Slavsky (now Perfect California), and I will continue with Slavsky for all my insurance needs!

I had my car insurance with AAA for a couple of years and I thought I was getting a great deal…read more When people recommended me to go to Slavsky, I was pretty skeptical at first. I knew I was getting a good rate and thought that in the best-case scenario I'll save like $20 a year on my car insurance and I will end up being insured by some small unknown company. It was time to renew my AAA for another year and I decided to give Slavsky a chance. I spent some time on the phone with them -- about 20 minutes total, I'd say. I ended up saving like $170 per year or so and the new insurance company is Mercury -- which is totally cool in my book -- I know Mercury and I trust them as much as I trust AAA. Spend 20 minutes on the phone and another 20 minutes on getting/signing all the needed paperwork to save $170? I'd do it everyday, if I could.

Hey, I just recently shifted to NY. I need a long term life insurance for my family with great…read morebenefits. Also, figure out an auto insurance plan for my Volkswagen. Someone suggested me your firm and I hope you don't let me down. Send me some Auto Insurance Quotes too along with best policies. Thanks!

Jennifer is an amazing agent! We moved to her after a number of different insurance agents let us…read moredown and she has truly been great. Her knowledge and customer service go above and beyond. We have house, life, car and an umbrella policy through her. I highly recommend using her for all you insurance needs.

Until Connell & Associates, I had no idea how much easier life is with good insurance brokers. They…read morego the extra mile to find the right insurance for your needs. Last year I was able to avoid FAIR insurance because they helped me find a specialized insurer that would cover my home; this year Jacqueline took it upon herself to look at all my options and found even better coverage for me at the same price, and helped sort out a billing issue with the prior insurer. Truly amazing service.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan