The funny thing is that Alex was great when I needed a new policy for my new house a couple of years ago. Great communication and pleasant to work with, and he offered me competitive rates.
That being said, recently I needed assistance with adding earthquake and umbrella policy to my account. He was absolutely unresponsive - and short of him being ill and out of office this behavior is inexcusable. I've left 4 or 5 voice mails and emailed him (span of 3 weeks). They all went into the big black void and no response. The way Allied works is that you can't do anything directly with their call center as they offer personalized agent service. In this case there was no service whatsoever.
And to pile on this, yesterday I went to their website (Allied Insurance) to see if I can add the umbrella, etc. To my surprise, the new insurance bill was there - for over $4000 (this coming from $1200 the first year and $1361 the second year). This is absolutely nuts! Worse service would be hard to find. Needless to say, I've shopped around and found another company offering me the same level of insurance for just under $1100. Good bye, Alex and Allied!
Hint: if you need to cancel you have to specifically tell them not to transfer you to your agent (as they've intended to do). They will send you DocuSign docs to cancel - otherwise with Alex' response this would never be cancelled. read more
