We were so impressed by DeSitter's customer service! The…read morecarpet we ordered turned out to be flawed. Although it was marketed specifically as good for homes with pets, stains couldn't be cleaned. When we tried, we ended up with an even darker stain. DeSitter sent the cleaners they use to try to clean it, at no cost. The cleaners couldn't spot-clean it either. They were so perplexed that Steve DeSitter himself came out to look at it. Everyone agreed that this carpet was a lemon. DeSitter asked the manufacturer to replace it. The manufacturer refused. The cleaning problem kept recurring. So DeSitter contacted the manufacturer again to challenge their decision - and this time the manufacturer agreed to replace it! DeSitter sent their excellent installers to remove the flawed carpet and install the new one. We've had no pet accidents yet, but our fingers are crossed. They also gave me a $50 gift certificate. I can't imagine a big box retailer sticking with a problem like this. I will for sure use DeSitter next time we need flooring or carpet!

Spoke to Paul on the phone about the different options available to us with a recent dishwasher…read moreleak on our now cupped hardwood floors. He spent quite some time with me on the phone and answered all of my questions politely and professionally. I look forward to using Desitter when the time comes for us to decide on what option we are going to pursue.

I can not praise them enough. From sales to installation they were a pleasure to deal with. The…read moreinstallers were true artist and their work was flawless. I definitely would recommend them

Wanting to support a local business, I approached them regarding installing vinyl sheet flooring in…read moremy 20 square-foot bathroom. After showing them a picture with residual tile grout I was told $1500. A man from Dorion came to measure, and indicated that the job could be completed for much less. Yet when they provided the official estimate, it was back to $1500. I was able to find a company to level the floor and install the vinyl sheet for under $300 plus the cost of the vinyl. Was it because I am a senior citizen? Was it because I am a woman? Whatever the reason, I can only assume they were trying to take advantage of me.

Extremely professional, qualify workmanship and great experience from start to finish!…read more Dave Coulam was one of the most professional and helpful individuals I have had the pleasure of working with and he truly cared about my family and my safety as #1 priority through this challenging time. He also provided sensational advice and recommendations, leaving us with a job we are incredibly happy with. The contractors did extremely quality work in an amazing timeframe and also cared for the moving of our furniture like it was their own. Top class company and people would highly recommend to anyone and use again for sure! We couldn't be happier with the result.

Totally Awesome!! Our salesman was Jim. He was awesome! Very knowledgeable, also he has a great…read morepersonality! We had so much fun picking out our carpet and the experience was great. The installation was great too. Thank you so much. We are enjoying our Silver carpet. Thank you again!!

After having a terrible experience with Luna/Empire and getting the majority of my money back (I'd…read moregive them no stars but since I didn't have to take them to court my complaint will remain on this review) I decided to give Exploring Flooring a try. Slightly more affordable, 1000% more honest, and friendly. I worked with Tom and don't rember names of people who did the work but everything was great. If you want an extra box of flooring make sure you ask for it before they deliver the wood/laminate/vinyl for your project or you may need to pay shipling for it.

Exploring Flooring installed all of our carpet back in 2010. It's still going strong in 2026. We…read morehad it done on stairs, all bedrooms, and living room. When our puppy did too many accidents in our upstairs area, we replaced the hallway and master bedroom with Kardean Luxury Vinyl Tile. At the time, Exploring Flooring did not glue down LVT and only had the lock down type, so we used another company. We love the livability and washability of Luxury Vinyl Tile. Our friend who installs these floors commercially recommended the Kardean brand and to do the glue down version. He was spot on. Recently, I had a measuring done to either refinish our downstairs cherrywood floors or cover them with Kardean vinyl. Tom came out right away but got confused as to my email address. I think they need a company email address, because we played a bit of email tag trying to communicate. Some things that I wonder about. The other company that came out was willing to fix up some not so great areas with new cherrywood trim--ie around half bath vanity that has bare gap areas at bottom and fp that has a very large gap around it (EF said for me to use some type of expandable filler but I think that will be ugly in a inch or more gap). EF also said they don't install new quarter round trim around floor which is a nice touch another place does as standard. You could always hire it out, I suppose. The cherrywood trim pieces is more of an issue for me. Exploring Flooring's quote for refinishing our cherrywood is around $900 less than the other place, so I guess it equals out. The other place wanted $5400 for about a 530 square foot area, so I thought that was a bit pricey. Exploring Flooring is $4500. As far as luxury vinyl quote to glue down Kardan on top of the hardwood, I'm still waiting, but the quote to float Kardean tile on top of the existing floor (an option, but not my fav) is the same as the other company. However, no particular type of Kardean is mentioned, even though I requested the quote on Tergo. All in all, a bit of a hassle to get specifics, but may be a great option overall, if overall pricing is better.

We built a ground up custom house, Tammy ( Armored Floors ) did the entire project which consisted…read moreof polishing the concrete floors inside, epoxy coating the floors in the basement and garage, when Armored Floors completed the job I had Tammy come back and inspect the finished product... THE BASEMENT AND GARGE WERE TERRIBLE !!! Tammy said she would take care of it... You guessed it, NEVER SAY TAMMY AGAIN !!! I strongly recommend to NEVER USE ARMORED FLOORS !!! I would give a zero star review unfortunately I can't, it wouldn't allow me to do so !!!

Initial work was good. I have an issue and the owner Tammy came and agreed to fix it. For the last…read more3 months, nobody there will answer the phone or call back.

Excellent work. Refinished adjacent wood to match perfectly. Spend the extra for dust collection,…read morethere was hardly any dust. Thank you Family Flooring America.

I recently had my floors completed with Family Flooring America and they were spectacular! Ann was…read moreexcellent to work with and I have already recommended her to several friends for their future projects. She has excellent communication follow up and really helped us to get what we were looking for in a floor. Ann has tons of experience to share and definitely worth the drive to their show room. If you have the opportunity to pick the install team, I can't recommend Angel enough! He was our install lead and did above and beyond in my opinion for an install. He ensured the team did top notch clean up every night and put as much of the house back to normal each night to ensure it was livable. Angel even mocked up suggestions for us to pick for transitions and had excellent ideas from his 20 years of experience. Overall, I would highly recommend this company and will only work with them moving forward for flooring needs.

We hired Eric at Flawless Flooring to install new LVP and baseboards throughout the entire first…read morelevel of our home, and we couldn't be happier with the experience!! Eric was easy to work with from the beginning, professional, and incredibly knowledgeable on the work he's doing. He always took the time to answer my questions clearly and thoroughly and truly listened to my requests -- then exceeded my expectations! The process with Eric was incredibly smooth from start to finish and when I spoke to him prior to officially hiring him for the job, I could tell that we would be making the right decision if we decided to hire Flawless; and that turned out to be very, very true!! He was timely, very thorough, and consistently kept me informed throughout the project, which was truly appreciated. Eric was straightforward and honest, and his pricing was very fair, especially for the quality of work he delivered! He will absolutely be my go-to flooring professional for any future projects, and I would confidently recommend him to family, friends, or anyone in need of flooring work. Thank you Eric for installing our floor so meticulously and for making our dream floors a reality!!

Eric Instroza installed our vinyl plank flooring in November. Everything went smoothly from…read moreremoving the old ceramic tile to preparing the subfloor and finally our new vinyl planks. Eric and his assistant took great care in keeping the work from causing any damage or problems with the surrounding cabinets, walls and other floors. They cleaned up the work areas everyday and when the floor was finished it was spectacular. We highly recommend Eric for his quality work and professionalism.

Rudy and his family did an incredible job sanding and staining our entire second floor. They walked…read moreus through the process in detail of what to expect for the process start to finish. We had many stain options to choose from and ended up selecting Jacobean and absolutely love how it looks! The floors truly look brand new and they even fixed some bumps and gaps in the original flooring that we had concerns about. We forward to getting our first floor done by them in the future as well.

I'm glad I was able to find Monroy Hardwood Flooring when I searched for hardwood floor installer…read more They did an amazing job installing my hardwood flooring in 4 rooms. Rudy and his sons were amazing to work with. When my hardwood floorings were delivered, I texted them to let them know my hardwood floors have been delivered and to schedule the installation. They reached out to me to ask if the floors were in my house. When I told them they were in my garage, they told me they would like to stop by to help me move the floors in my house. They did an amazing job cleaning up after they have completed the work. Not only did they do an amazing job.with my install, but I also enjoyed their music selections. I would definitely work with Rudy and his sons again. I highly recommend working with Rudy and his sons If you need somebody to install or repair your hardwood floors. Great job guys!!