I purchased a computer from Best Buy Canada, fulfilled by PC Refresh. Unfortunately, the wrong…read morecomponent was shipped, making the system unusable and causing measurable business loss. I contacted customer support multiple times, engaged the executive resolution team, and even filed a BBB complaint, but I have not received a meaningful response. I hope this review encourages Best Buy Canada to respond constructively and resolve issues in a timely and fair manner.

If you're looking for NO customer service this is the place for you. BEST BUY and GEEK SQUAD,…read moreneither can be reached on the phone. Nobody will ever talk to you, only AI chat which understands nothing. What a waste of time, over an hour on stupid chat that cut me off. then start over. then still no help at all I will never buy from BEST BUY again. TERRIBLE customer service only by chat available. I would give zero stars if that was available

I am absolutely stunned at the TERRIBLE service received at this location today…read moreMy friend had her phone stolen this morning and when we went in to Rogers ( who she has an account with) they told us that she can't buy a new phone. They then started to telling her that she had to pay out her whole plan and pay off the phone. (She has had the phone for 3 years so Its probably paid off) I went into clarify as......I also have a cell phone I have replaced my phones many times before on the same account all it took was And Unlocked Phone and them giving me a new Sim card they pretty much refused to help us and told us to go to Wireless Wave. We did and the staff there were very kind, as well as being able to help my friend get a phone right then and there. I'm not sure why the staff at Rogers were so uninformed or had such a disconnect with helping a long time Rogers client who needed assistance, but shame on them.

Helpful. Decent stock. Some long time employees who have a good amount of knowledge…read more If I have a question or need something for my phone, this is where I come. Waiting on hold for the Rogers rep never seems like a good use of time, whereas I am usually in and out of there quite quickly, with results.

Looks like they just moved across the mall. The store is a lot bigger. B do find that the sales…read morepeople don't know their products too well at times. The store has a lot of empty shelves like always.

i gave my pc at 2pm to get worked on. they said it would take 1-2 hours and finished same day. I…read moregot a text it was done 2 minutes before close and when I called to see how far along the process was going it felt as through they were in a rush to push me off the phone. Ratings for this location should be lower.

Mark's a great guy, awesome service, really helpful. I've…read moresent friends his way and gotten great reviews back.

Outstanding customer service.Don't go anywhere else! Better than fair pricing. Mark fixed my…read morecomputer in under an hour.

staff was friendly, very helpful and fixed my phone in 24 hours…read morevery happy and very satisfied and i would recommend them to others

Please beware of this store -- they are scammers. They sold me a refurbished phone at full regular…read moreprice without informing me. When I went back because the phone screen was not working properly, they blamed me instead of taking responsibility. They refused to listen, were very rude, and even insulted me. Their customer service is terrible, and they do not stand behind the products they sell. I strongly recommend staying away from this store and not buying anything from them.

They have good stuff in stock. We came here to pick up a graphic card for a friend. The graphic…read morecard was sold out everywhere. Also that same graphic card is at a premium price online at certain places or third party seller. We came to pick it up for a friend during Covid time. No browsing around in the store. So whatever you are buying, you would either have to order online and pick it up. They do deliver but the issue is that their online store doesn't have the same inventory as what they have in the store itself. They are definitely quite busy on the weekend. We had a hard time finding parking spot in their parkade. They share a parking lot with the haunted sushi restaurant and other stores in that plaza. There are some street parking but you might end up walking depending where you end up parking. Luckily we walked in and we didn't have to wait too long. They had several people working when we went. So I would say in and out 10 mins which was not bad. I do recommend shopping at this store.

Overall good service 4 my needs. Some people give average service but that is just luck sometimes…read more Been to this locations a few times got what i needed though was not the best service....

Derek owns and operates the Kingsway Computers business. Derek has the perfect personality to work…read morewith the public, He has it all, He's pleasant to interact with, honest, and genuinely cares about you, giving you his best advice in straightforward-to-the-point options to deal with your situation... Derek is like an old friend, he always greets me with a warm smile making me feel comfortable and that I'm in good hands. I've referred a few of my friends to go see Derek and they all had good things to say about him and his quality workmanship. As long as Derek is open for business I'll never go anywhere else.

Great service, fair price and very efficient. Am very happy to have my computer working again…read more Thank you!!

DO NOT BUY FROM THIS STORE! They are NOT an Authorized Apple Reseller and DO NOT have Apple…read moreCertified Technicians! I bought a 2018 MacBook Pro from Tradeamac in March 2020 and within two days the laptop blacked out and would no longer turn on. I called Apple to troubleshoot the issue and they said to bring it to a Certified Apple Technician for assessment. NOTE: I found that TradeaMac isn not an Authorized Apple Repair location. You know a store that sells Apple products isn't legitimate if Apple does not even recommend the store as a place to service/sell an Apple product. I took the computer to a technician at a verified Apple Repair location and they found that the logic board needed replacing and that it had internal water damage dating back to June 2019! They confirmed this by showing the Apple Support history connected to this serial number. I brought the computer back to Tradeamac and I provided them with the Apple report regarding the 2019 water damage and TradeaMac's owner took NO RESPONSIBILITY, put the blame on me saying that I or the Apple Technician I brought it to caused the damage and would not refund me my $1,600 for this computer, when the water damage existed prior to the sale! This was possibly the worst purchasing decision I could have made. TradeaMac sold me a faulty computer and should have their business license taken away from them.

just bought older model 27 mac thunderbolt screen that works great at a very good price…read more good guys to deaal with and very knowledgable

Simon was the best. He found all my problems with my laptop and fixed them with supper expertise…read more Great job at a great price Radar

From the owner: Computer and Laptop Repair, Business IT Support, Server Setup, IT Security, Outsourced IT, Virus…read moreRemoval, Data Backup and Recovery, Website Design, Networking