Absolutely disappointed with this place!! We went in today to have our Aussie trimmed, and what we got was awful and not what we asked for. We had asked for 2 inches off and what we got was a buzz cut with 2 inches left. I'll add she started with 6 inches of fur at the shortest. We were clear we wanted a trim not a full cut and absolutely no clippers. At the end of all we paid $80 for a product I could have done with my eyes closed. STAY AWAY from here unless all you want is an expensive buzz cut. read more

Phase II Pet Grooming - Before - Pet Groomers Near Me - Port Orchard, Washington

See all

Best place near Port Orchard to go for a non-stressed out dog when you pick them up! My dog shakes like leaf usually and doesn't want to return to most places. He's a lot of upkeep and they beat the socks of of prices around town and the ladies that work there are...wait for it....NICE and LIKE DOGS!! Crazy right!? They don't make you feel like a scumbag when your dog is overdue and picked up some fleas either! I've been referring them after a long awful process of elimination around town. Go here FIRST and save yourself time, money and hassle. read more

Phase II Pet Grooming - Pet Groomers Near Me - Port Orchard, Washington

Almost thought (based on the reviews) that this was not the same place I took my cat to. I was referred here by another groomer who didn't have time to do my cat as soon as I needed. The groomer told me on the phone that she was an "expert" in cat grooming. She said I could hold my cat so she might not be so nervous. I explained ahead of time that my cat had a history of being terrified of brushes, and had probably had a rough groomer at some point (I adopted her at age three from a shelter, and it would have occurred before that). We agreed that, since the cat was so nervous, she would shave the small "mats" off (our vet referred to them as snarls). When I got back to the grooming area, I saw that it was filthy. There were dog crates (with dogs inside) lined up around the room. My cat is afraid of dogs. I didn't think to mention this because I'd thought the animals awaiting pick-up would be in a different area. She put a harness on the cat and felt the mats. She said she could quickly run a brush through them because they weren't as bad as she thought. The quick running of brush through them turned into 20 minutes of pushing my cat around, shoving her and turning her over on her back. She pulled through the mats with a comb from the start of the mat all the way through, even though we'd discussed how that hurts the cat. I was so shocked I kind of went like a deer in the headlights. I looked my cat right in the eyes and talked to her as gently as possible. After this, the groomer said my cat was nervous because I was nervous. After about half an hour, she asked if I felt any mats. I didn't and told her this, but she continued brushing. My cat is so incredibly sweet that there was no need for this rough grooming. My cat never once scratched or attempted to bite the groomer, and just cried a lot. I would never, ever recommend this place, not even to my worst enemy. If I could give negative ten million stars, I would. read more

Our first visit was with Carmen. Our little girl is 15 years old...groomed for YEARS ...gets harder on her as she's aged. Carmen did a fantastic job...Angel wasn't shaking and frightened when we picked her up. Those ladies show love and care for furry family members ! We're so happy to have found them. read more

I must say, the decor leaves a lot to be desired BUT the customer service that I experienced here was fantastic. These three ladies, were very compassionate with the animals and helped me (both with advice & performed a service no fee) which has made me a customer and fan for life! Thanks for helping Diesel out and when he is old enough he will be back in to see you ladies!!! read more

I understand times are still tough but I specifically told the gal that he has lots of cysts and please be careful. Well she ended up cutting 3 of them. I am treating all of them now, not to mention we dropped him off at 10 and they didn't start until 2:30 after I called to check on him. read more

The staff here are EXCELLENT!!!!! My dog Meekeo is not a fan of grooming (nail trims) so I can hardley do it. Today was my second time in and Im very pleased with the service. In and out very quick and the entire staff helped ( only because my dog is outta control) But needless to say they are always willing to offer a helping hand :). Thank you again Ladies (hopefully Meekeo gets better in the future with you.. Heather read more

A great, friendly, quick visit! These ladies gladly took my chihuahua as a Walk-In for a long over due nail trim. The groomer was very sweet to my boy. Spoke to him gently and made sure to talk and pet him before and after the clipping. I could easily watch the whole time. We didn't do any grinding, as recommended by the groomer, to avoid my little guy getting scared since it had been so long since his last trim. Thanks ladies we will be back again! I will agree with a previous review about the shops appearance. But don't let that detour you. They make up for it in great customer service and kindness. read more

Seems typical of a small pet grooming store. Smell of animals, cramped area. Kind of fun to go here, though. Friendly service. OK prices.

I think it's the best grooming shop in town, located in towne square mall (fr sk mall) i been going there ever sense i could talk , me and my mom used to bring my dog and cat in there at get them groomed and boy do they come out totally diffrent smelling fresh looking like one of thoes dogs that get royal treatment! i highly recomend this grooming shop!!! if you want your pets taking care of then send them there, my dog is died of old age and now i got my new puppy and he was never groomed before but they took there time and comed my little sassy boy down and now he loves going there and plus sense sassy was so great i bought her an assortment of clothing for her and she loves them. so if u want great grooming and know your dog is tooking care of, i would recomend this shop! p.s. marie b does not know what she is talking about this grooming shop i now very deacent in size now that they upgraded in size, it not cramped at all and all the years i been there it has not smeled bad read more

Great job, cutting my yorkie (Cooper)

Although the decor is not fancy and a bit cramped, I don't think my dog really cares. My maltese requires a lot of grooming and extra care and this is the only groomers I have used that her and I were completely satisfied with the cut. She is not unhappy when I pick her up, in fact quite relaxed. Thanks Judy for taking care of my fur baby. read more

EXCELLENT Place to get your dog or cat clipped; Great people to work with who love animals: They are kind, and gentle: AND my dog loves to go to this place everytime. Most of all the price is VERY reasonable actually quite reasonable compared to many other places in the local area! RECOMMEND TO EVERYONE! read more

Outstanding groomers and service! This place has been in existence for a long time. My dogs love going there and the groomers knew all four of them and their idiosyncracies after only two visits. They always get off all of the loose hair and keep their ears, toenails and nether regions well clipped. They notice everything and call my attention to anything out of the ordinary. One weekend they let me know that my dog had evidence of tape worms. I was surprised, but on discussing with my vet, realized that the farm they go to on the weekends they AREN'T at the groomer, is full of rabbits and that the rabbit poo is chock full of tapeworms. They also let me know when one of my dogs had out of the ordinary bad breath and it turned out that he had a tooth abscess. The place is small and cramped, but all of the pets coming and going are happy and enjoy the staff. The ladies have 30 years of experience and their service is outstanding so a cramped area is not a detriment to the service. read more