Love coming here service is amazing and friendly. Autism friendly absolutely love it here

After a series of bizarre encounters at this office, We decided to move to a University specialist at loma linda university of dentistry for myextractions after realizing this office simply isn't equipped to handle patients professionally ​The red flags here start at the front desk. The staff is shockingly disorganized the receptionist I dealt with could barely get a single sentence out without stuttering, tripping over her words or having to restart her sentences entirely. It is impossible to have confidence in a surgical facility when the people running the office struggle with basic communication and seem completely overwhelmed by a simple phone call. I had a very unprofessional experience with this office. The staff was disorganized and the dentist was incredibly dismissive. When I reported jaw stiffness and concerns about my condition (immense jaw preassure, jaw popping and clicking difficulty speaking/eating and opening my mouth wider then the width of 2 fingers) prior to my extractions elsewhere, I was told 'that's not the reason' rather than being listened to. After I had explained to the general surgeon my conditions and how unbearable it a was they proceeded to make me wait a month and a half to see a traveling oral surgeon that comes by once a month instead of attempting to refer me to a emergency specialist or doing anything to help me furthermore, I couldn't physically wait a month for a resolve. ​The surgeons demeanor is even worse. While she puts on a nice front initially, acting very sweet at the start, her mask slips the moment you ask informed questions or if your too "difficult" (by asking questions). She is dismissive and rude. when we raised genuine concerns about the logistics of my upcoming appointment she acted as if being asked for clarification was an insult. Between a front desk that struggles with basic communication and a dentist who is dismissive of actual physical symptoms, the environment feels incredibly disorganized. ​The most unprofessional moment was when the surgeon herself, not a billing coordinator tried to ambush me. She waited until my father stepped out of the room for a moment before calling me (an 18-year-old) over about a $70 cancellation fee. This fee wasn't visibly in our signed paperwork and isn't visibly posted anywhere in the office. Considering me AND my father were sitting in their lobby for roughly 20 minutes and they waited until he had walked out for a moment (for his own health concerns) to ask me, It seemed a shady attempt to intimidate a teenager while the adult responsible for the billing wasn't present. It was incredibly uncomfortable and unprofessional. I was so livid that I had to walk out of the room mid-sentence to find my father. The appointment in question i wasn't able to attend because my father was hospitalized for 3 days, when they had called him the day of the appointment to ask about us he had told them what was going on and how im unable to get a ride, or drive myself (my hand is broken) and they told him it was 'fine' only to try and charge me for it later when I was alone. They only backed down when my father walked back into the room and confronted them. It was a complete bluff and showed a total lack of empathy for a family dealing with a medical emergency. If she truly believed the fee was legal and justified, she would have stood her ground. Instead, she "waived" it to make herself look like the "nice guy" after getting caught trying to squeeze money out of a teenager. when i had walked back in with my father i heard the staff laughing and mocking my request for a same day extraction (that's what I was asking for because i couldnt sleep nor function like a human being without the preassure in my jaw overwhelming me). The whole incident just shows how uncoordinated/greedy this office is to handle genuine medical needs and shows how little they care for patients that have questions and concerns. ​When we called to cut ties, the surgeon became defensive and difficult, she also tried to use insurance intimidation tactics to keep us from canceling, practically not allowing us, she then argued with my father and eventually hung up on my father when he wasnt budging to her guilt trips and micro aggressions, a level of immaturity you don't expect in a medical setting. If you're looking for a serious, high-standard surgical experience, this isn't it. We are much happier going to Loma Linda where the staff is actually competent , this office is a group of tools, This office lacks the maturity and basic communication skills required to practice medicine. If you want real specialists go to Loma Linda. I am now two weeks post-op from my extractions at Loma Linda. They addressed my jaw pressure and popping--the exact symptoms this office told me 'weren't the reason'--with total expertise. It's clear now that this office isn't just disorganized they are fundamentally incapable of handling complex cases or even basic concerns read more

I have some very anxious children when it comes to the dentist. I had a recommendation to try this dentist out, and man... my family loves her and the staff. Offers quality care, is emphatic, great with my children... I drive over an hour to come to her for so many reasons... 100% 5 star and I recommend seeing this dentist. Thank you for the awesome care you give to all us read more

Dr. Jane Caballero and her staff, Claudia, Kanytha, Stephanie and Mari are awesome and kind. I was very nervous about my root canal, but they did a great job! read more

I decided to stay in my community, I totally recommend Dr. Michelle Marconnette! Close by me, I can even get on the bus!

Absolute thieves. They don't know medical billing and won't admit it. They want cash, demand you call your insurance and arrange payment yourself if that is what you are wishing, and they come up with extra dental work that isn't needed in order to make more money. This was proven when my wife decided to get a second opinion and the dentist got angry with her. The office staff are lazy and really incompetent. The dentist didn't focus on what my wife initially went in for but wanted her to fix 8 cavities that weren't there 6 months ago when we saw our last dentist before we moved. We are getting a second opinion but don't believe there are any cavities. These people are robbing the patients who do continue to come here. They are unprofessional, and just dumb when it comes to business, billing, and the medicine of dentistry. Do not go here. You will regret every bit of the experience. Hence the business name isn't even correct here on yelp. read more

They did a great job and everyone is amazing here, everyone is really nice and I love the work the Dr does, she is amazing.

I have had some trouble finding a dental office that works with kids on the spectrum. I brought my daughter here after a few bad experiences with different dentists. They all want to either work with anesthetics and sedation when it's not necessary. My daughter doesn't follow instructions and to some dentist they rather not even try to deal with her. Dr. Caballero is patient and understanding, she tried to let my child cooperate willingly but there wasn't much success. My daughter kept resisting and they offered the papoose "wrapping blanket" as the first resource and "laughing gas" instead of anesthesia as a last resource, since I requested I did not want my daughter to be sedated. They care about their patients well being, they listen to your needs and have inclusion. I personally believe if they only cared about money as others have stated they wouldn't take the time to assist people with disabilities as well. My daughter has learned to trust them and on her last visit she didn't need to be restraint. Overall they are very knowledgeable, down to earth and kind. If you struggle with finding someone to work with your children or yourself, I 10/10 recommend this dental office. I am so grateful for this dental office, I think we have found our forever dentist. read more

Phelan Dentistry has the greatest most patient people I have ever experienced. I have Bad Dental anxiety and Dr Jane talked me trough me fear treated me like a human not just a number I think these people really care about what they are doing. read more

Nasty work, money hungry dentist. The fact that she would refuse to work on your child if you do not use laughing gas. I took my daughter to see this dentist due to her mouth being swollen. She was the only Pediatric dentist in my area, with availability, so I went to her. I have dental insurance and of course all my child's work was covered under my insurance, except nitro gas, go figure? I asked what that was because I've never used it, and the assistant states it's " laughing gas" which is $300. This was more than actual work needed. I immediately declined because my daughter had never used that or needed it. The dental assistant then says well I'll have to talk with the dentist Caballero About 5 minutes passed and she calls me back to the window to say, the dentist will not work on your daughter without the laughing gas. That was that, no other option like local anesthetics? This was not offered because of course my insurance covers this form of sedative, and she won't profit. I went through with paying the $300 because of the urgent attention my daughter needed to her mouth. This is high way robbery at its finest. I'm leaving this review because I live in the high desert area where there aren't many pediatric dentist and if your lucky you can get an immediate appointment for your child. It's almost impossible, which I'm sure Caballero is aware of this, so she uses this to her advantage to find a way to rob you. A parent should be given a choice if they want to put their child under sedation especially when they know their child will be fine without $300 laughing gas. Why not offer local anesthetic? She knows she will not profit off routine services or when patients have insurance that takes care of the services needed. You should be ashamed of yourself being a fraudulent dentist read more