I'm very happy with this office! Dr. Ngai is very knowledgeable and takes his time to throughly explain everything. I'm very happy with the staff and the service I have received! read more

Philip Ngai, MD & Peter T Chen, MD - Building - Optometrists Near Me - Baldwin Park, California

I found Dr. Ngai on the internet and read all about his credentials and experience before I contacted his office in January. Dr. Ngai is very knowledgeable and accomplished with exceptional credentials. I was very impressed with his explanations about cataracts, lens types, and the surgery process. I had my surgery in June and July and could not be happier with the results. The surgery was quick and painless and I now have great vision. Also, Dr. Ngai's medical and clerical staff are very nice, organized, and professional. I highly recommend Dr. Ngai if you are seeking a skilled and personable ophthalmologist. Cataracts are just one of his many fields of expertise. read more

i though dr. ngai was a good eye specialist doctor but i was wrong a year after i had dr. ngai remove my cateracts i notices my vision and my balance started to act up and even with twice a year exams at his office he would tell tell me he does not see anything wrong from the examination of my eyes i notices my vision and my balance was getting worst every year and i fell because of my balance issues and didnt see him because of the fall after five years my vision and balance became so bad i tried making appointment to see him again just to be told that because i didnt see him for over a year i am now consider now a new patient and that he isnt taken new patients now so i went to another eye specialist and was xray and they show me that the lenses that was implanted after the cateracts was removed show tissue growth on both from my cateract surgery why didnt Dr. Ngai see it or test me for issues after cateract removal i would had not fallen if he did thats why i am writing this review on him he fail me completely and I just want to let other patients like me who had cateracts removed from him to know to not depend on him when it comes to any problems after surgery read more

Referred to this office for eye pain redness and light sensitivity. I feel so fortunate that I was able to get a same day appt. The Dr. and staff were polite, professional. Thank you !! read more

My mother had cataracts surgery here, and it was an extremely positive experience. Everyone in the office has always been so kind and professional. The office is very clean, well taken care of, and has plenty of seating. Both Doctor Lin and Doctor Ngai made my mom feel so comfortable. The after care instructions were explained carefully, and all questions were answered thoroughly.I highly recommend them! Thank you so much. read more

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My family and I LOVE Dr. Ngai, his staff Erick and Krystina who helped us so much caring for my brother. I have met with a lot of doctors in my profession and also personally as I often take my parents and family members to visit all kinds of specialists. I have never met anyone as kind, caring, professional, and compassionate as Dr. Ngai towards his patients. I am forever grateful not only for the best glaucoma treatment that Dr. Ngai has provided for my brother but also for his going above and beyond the call of duty as he listened to all the concerns that my brother had and patiently explained things to calm him down. My brother had to go back to Cambodia soon after the surgery. He had a lot of anxiety during the recovery there but was able to get all his questions and worries addressed by Dr. Ngai via email and video chat. If it wasn't for this level of care, my brother and I would be in really bad shape. If you are searching for a top-notch ophthalmologist who truly cares for both the patient's eye conditions and whole well-being, look no further. Dr. Ngai always has my highest recommendation. read more

Philip Ngai, MD & Peter T Chen, MD - Optometrists Near Me - Baldwin Park, California

Great experience all around. Janine, the front desk person is very friendly and helpful. Erick is the technician who is also very friendly. Dr Ngai is friendly, knowledgeable and patient. This is a first class office that cares about their patients. read more

Dr. Ngai is amazing! Super through and I did not feel rushed and he gave me undivided attention and care. He made me feel much better after the exam he's definitely one of the best doctors of her. Super knowledgeable he's very accredited. Very professional, very smooth process the reception was even able to text me directly from the office phone. Everything was very straightforward very streamlined. I did not have to call a ton of times to get answers it was a very easy process. Excellent excellent care. I am a medical professional myself and he is my doctor forever. The male tech is super skilled even though there are a ton of tests On initial visit, He explains every one to you and the purpose. Modern and advanced care. He has his medical reasons for why he prescribes and what he does what he does and absolutely I trust his medical judgment. read more

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The reviews don't lie! Dr. Ngai is a great doctor and I am so glad we found him. He has excellent bedside manner and explains things very thoroughly. From the first phone call to post surgery, everything was excellent. He is so kind and you can tell his patients are his priority. The front office staff, Jeanine is also very kind and professional over the phone. You can trust Dr. Ngai and his staff! He took great care of my dad and I couldn't be happier. Would recommend him to all my friends and family. read more

I found the San Gabriel Valley Eye Group while searching on the internet for a good ophthalmologist. I took a chance on SGV eye group and I happened to find an excellent Doctor. Dr. Lin is very caring and very knowledgeable, he took the time to explain to me my eye condition in terms that I could understand. He perscribed me the medication I needed to get my eyes back in working order. His staff were very professional and took great care and kindness to provide me with unparalleled service. read more

Had my first eye appointment in about a million years and found the Eye Group through YELP. The prior reviewers were not wrong in their assessment, found the process of getting an appointment very easy and quick. The staff was professional but the atmosphere was light, they seemed to enjoy their jobs. Dr. Ngai was very thorough in his review of my test results and gave me insight into the effect of lasik surgery on corneal pressure, I very much appreciated his detailed evaluation and explanation. read more

I really appreciate the kind patience everyone had with my elderly mom. The place was nice and clean with good air conditioning! Dr Ngai really cares and l appreciate that he listened to all our questions! Very happy with everyone there! read more

Office and staff are AMAZING, last minute visit, Dr Lin amazing, and patient. And the rest of the staff. AMAZING. HIGHLY RECOMEND if your in need, even called while on vacation in Hawaii, called and received answers and help I needed, made me feel at ease, THANK YOU. GREAT, STAFF, AND DR. THANK YOU read more

I found Dr. Ngai on Yelp and made an appointment for two very minor eye issues to gain some peace of mind. From start to finish, everybody in his office is polite, so kind, and did a great job! I felt very welcomed and cared for. On top of this, Dr. Ngai treated me with the utmost respect, did a very thorough examination, and answered all my questions (and I normally ask a lot). I didn't feel rushed for time and he even drew me sketches to demonstrate exactly what was going on with my eyes. Thank you for the great visit! It can be scary if this is your first time trying out someone new, but I have absolutely no regrets coming to Dr. Ngai. read more

I am an attorney and read many documents and need good eyesight. I went to an ophthalmologist from a large eye group (Foothill Eye Group), and it was very impersonal. There, I was just a number. Cataract surgery was delayed several months because one of their doctors went to another eye group and the scheduler had to reschedule surgery as if I had never been there before. Very poor service! Went to Philip Ngai, MD & Peter Chen, MD., San Gabriel Valley Eye Group and I consulted with Doctor Lin. Dr. Lin is a true professional. He took the time to sit with me and answered every question I had. He had several tests performed on my eyes and was diagnosed with cataracts signs of beginning Glaucoma and beginning Macular degeneration. This is something that the other doctors from the large eye group failed to diagnose or failed to discus with me. Dr. Lin performed the cataract surgery, and the difference was like day and night. The procedure was painless. I can Not over recommend Dr. Lin. He is a great surgeon and a true professional. Thank You Dr. Lin and the entire staff at San Gabriel Valley Eye Group. You are the best!!! Pete read more

Ever since my Lasik surgery a few years ago, I've had a few eye floaters that I hardly noticed over time. They seemed to progress recently, and I started looking for an Ophthalmologist right away. I found this business on Yelp and thought I'd give it a shot since it was close by. I'm SO HAPPY I did. The receptionist, Erick, was helpful from the very start. He fit me in the day after my phone call and even worked with me on my appt time. He was very friendly and informative, as was Dr. Ngai. Dr. Ngai did a thorough exam of my eyes, explained the issue I was having, and really put me at ease. It is clear that they care about their patients and their business. Dealing with any kind of eye issue can be worrisome, so it helps to have people on your side that want to help you. I have a follow up appt soon, and I will return again if I ever have any other issue. Thank you so much Dr. Ngai! read more

Everyone at the office is great! The cataract surgery was smooth and the post operative instructions were clear and there were no surprises. Dr. Lin explained the process thoroughly and answered all my questions. read more

My wife was referred to Dr. Ngai, SGV Eye Group. by her primary care doctor. Following numerous tests which disclosed a number of problems, it was decided that corrective surgery with lens implants was the optimal solution. Dr. Ngai performed the surgeries and implants a week apart. My wife now has 20-20 vision and is super happy with the overall outcome. All staff, but especially Abe, Erik and of course Dr Ngai were extremely sensitive to answering all questions and made her feel at ease. As I accompanied my wife on a number of visits, I was impressed by everyone's friendliness and professionalism. Without hesitation, my wife and I recommend Dr Ngai and his group for any vision problems. read more

I was able to get same day appointment due to extreme pain in one eye. Couldn't even open it. Dr. Ngai prescribed me two meds that really help eased the pain. I was able to use both eyes to see after only two doses. Dr. Ngai is very patient and likes sharing eye caring knowledge. When we are already too worried about the virus outbreak at this moment I find his practice very assuring. Highly recommend. read more

I took my mom to see Dr. Ngai because she was having eye issues and inflammation. We found Dr. Ngai through yelp and decided to visit him because he had available appointments during this hectic time and his staff were extremely courteous and helpful! We've had not so great experiences with my mom's doctor and other doctor offices we called so we appreciated how informative and respectful everyone was at this office. Dr. Ngai and his staff took their time to ask questions, understand my mom's situation and examine her. Although we could not cure her eye problems at the moment, Dr. Ngai and his staff provided us with referrals and helpful suggestions to guide our next steps. We appreciated their time in also helping us call specialists to see if any of them are taking appointments (many are not due to covid-19). It's unfortunate that Dr. Ngai is not covered by my Mom's insurance carrier or else we'd go back regularly. But he is a doctor that we'll keep in mind when her insurance carrier changes. If you want to go to an office where staff welcomes you as well as a doctor that will take time to examine and provide you step by step information, then we recommend Dr. Ngai and his team to you! read more

I cannot thank Dr. Ngai and his staff enough for their service. They are amazing. My 3 yr old son had a piece of something stuck in his eye and it was causing him pain and swelling. I desperately started searching for anyway to avoid taking him to Kaiser hospital with the Covid virus going on and I was lucky enough to stumble on Dr. Ngai's information after calling/search around. Erick was so friendly and welcoming and scheduled us right away, answered all my questions and was very comforting from the beginning. The office was very clean and inviting. Erick was very patient with my son and that was so helpful with everything going on. Most importantly, Dr. Ngai was awesome. He explained his findings and the possible solutions, he was very kind and friendly to my son the entire time. I know many providers who wouldn't deal with a screaming, crying and stubborn 3 year old in pain but Dr. Ngai took on the challenge and though it wasn't easy, Dr. Ngai saved the day! We really can't thank him enough. I highly recommend this office and I will gladly return for all our future needs. It's so nice finding an office with a Dr. and staff that operate on a high quality level and enjoy their job. Thank you! read more

I've been having eye problems the past couple of days and wanted to get them checked out and after searching on Yelp for an opthamologist, I was able to squeeze in an appointment for the very next day. Upon arriving, the office was very clean, modern, and safe with precautions taken due to the coronavirus. I feel like most places you end up waiting forever because of so many bookings, but from my experience, this office made sure that patients are seen promptly. This was truly one of the most pleasant medical appointments I've had - the front desk staff were nice and helpful, and Dr. Ngai was thorough with asking medical history questions, keeping the examination lighthearted and fun, and even taking the time to review detailed charts with me and answer all the questions I had. He truly cares about all his patients and ensures that they feel taken care of and feel understood. Thank you! read more

Best decision I made in getting the cataract surgery done for my eyesight. Never been able to see clearer. Would recommend him to anyone who needs this procedure done. read more

Philip Ngai, MD & Peter T Chen, MD - Optometrists Near Me - Baldwin Park, California

All the staff are very professional and kind. Dr. Ngai is very knowledgeable and thorough with his explanations. I would definitely recommend this office to my friends. read more

I was very happy after my visit wit Dr. Ngai. They took the time to explain to me my condition and answered all my questions. All staff were patient, polite and courteous. The team truly made me feel at home. The Doctor even called me to follow up on questions I had. read more

Dr. Ngai is nothing short of a miracle worker. He is extremely professional, friendly, and punctual. We brought in my grandmother who is considered "legally blind" to his office on the chance he could work on her cataracts. The visits were extremely pleasant, he accommodated my grandmother to the fullest extent of her comfort, and because she only speaks Spanish, Dr. Ngai communicated almost everything with her in Spanish; something we don't see every day and that comforted her a lot. After working with our insurance in close detail and 2 surgeries later, she's cataract-free and seeing much better for 83 years old! Definitely a happy camper! Dr. Ngai has proven himself to work with all ages and backgrounds at only his best! His care & attitude is making the family ALL prospective patients for the upmost quality in eye care! read more

After finding out I needed to see an Ophthalmologist I asked around and was referred to this location by a family member. I made an appointment with Dr. Ngai as Dr Chen is no longer receiving new patients. The office was easy to find, the staff was awesome and attentive. I didn't wait long before they called me in, pretty punctual office which is in my opinion a bit rare. Dr Ngai was very detailed asking about my history and my current issues. After the examination, he presented different options and explained in detail what he saw and how to resolve them. I was very comfortable and it was a smooth process. I highly recommend this clinic. Thank You! read more

My mom recently went to another eye doctor to diagnose what we thought were cataracts. I usually go with her since she doesn't know English super well, but this time she went to a Korean one and felt comfortable. She came back and the doctor was pushing some laser assisted surgery that would put my mom out more than $2,000 out of pocket. My husband thought it was fishy since it was a hard sell and it wasn't covered by insurance, so we found Dr. Ngai here to get a second opinion. Not only did he inform us that the laser assisted surgery wouldn't produce any better results for my mom's case, but listed us better ways to use that money to help my mom's eyesight. He explained everything very well and seemed very caring, so much so that we ended up having him do my mom's surgery. Everything turned out great and my mom is sticking to Dr. Ngai now, even though he's not Korean (her words). read more

It was urgent for me to find the eye doctors right away for my eye. I have called every doctors in town, and the early appointment was 3 to 5 days out. Finally, I search on Yelp and found doctor Peter and Philip Ngai near by. I spoke with Espy on the phone regarding my issue. Right away, she scheduled the next day appointment for me. I saw Dr Philip Ngai and he ran some tests and very happy no infection on my eye. He prescribed some eye drops and advises the issue will go away. While he was doing some testing, he was thorough, attentive and very knowledgeable. I would highly recommend Dr Ngai, the best eye doctors in the SGV. Thank you very much Espy ! read more

I was extremely happy with my visit with Dr. Mark Lin. He took the time to explain everything that was going on with my vision. The staff is very helpful and friendly. I would absolutely recommend this doctor and office to family and friends. read more

Dr. Philip Ngai is passionate about what he does and always has the best interest of his patients in mind. During my consultation appointment, he clearly and patiently explained the options I had for lenses for cataract surgery. After answering my many questions, we decided that the Vivity lens would be the best option for me. After surgery, I was amazed that I didn't feel any pain at all. I had surgery in the morning and by the evening I could see that things were clearer and colors were brighter. I went for my 3 months followup appointment yesterday and my vision is 20/20. Thanks to Dr. Ngai, having the cataract surgery has opened up a new world for me. I don't need glasses to drive, watch movies or TV and most of all, I can drive at night without the glare caused by my cataracts and never have to squint anymore. Dr. Ngai really cares about his patients and is a excellent doctor. I have referred all my family and friends to him who need cataract surgery or eye care because I know they will be happy with him. read more

My first consultation with Dr. Ngai was in August, 2020. I had a sudden onset of big floaters on my right eye with some flashes of lights. I was instructed by my primary physician to call his office even if it was after hours. It was 5 pm and his office was already closed. I left a message, and his assistant Eric returned my call right away. He gave me an appointment to see Dr. Ngai the following day. After a few minutes, Dr. Ngai called me to see if he needs to see me that night. I saw him at 7 am the following morning. He examined me thoroughly and was reassured that it was not a detached retina. During my eye evaluation, he noted that the cataract on my left eye is ripe and it was causing my poor vision. I have been looking for a good ophthalmologist for the past few years because I knew my left eye vision was getting worst. I stopped wearing contact lenses and was using glasses because the contact lens was causing discomfort and blurred vision at night. Five years ago, I was referred to another ophthalmologist in a neighboring city of West Covina. It took forever to get an appointment, and I experienced a long wait and was in an assembly line type of waiting to go from one room to another. Before I went to the examination room, I had to watch a video about the different lens that will be added cost! So, this ophthalmologist saw me in less than 10 minutes and told me to go to the next room to be scheduled for cataract surgery and how much it would cost. I was so disappointed with her that I decided to seek for a second opinion. I went to a well-known Eye Institute in LA. Their ophthalmologist had me undergo a battery of tests, and then asked me if I was informed by the previous ophthalmologist that I have an eye condition that surgery can cause damages to my eyes. This ophthalmologist advised me to hold off the cataract surgery until its really necessary. Fast Forward this September 2020, I had a follow up appointment with Dr. Ngai, and after another thorough examination I told him that I was really suffering from my poor vision. We discussed the option of having the cataract removed but told him I was afraid of the previous diagnosis that surgery can hurt my eyes. Dr. Ngai explained the procedure and what his treatment plan will be based on my condition, he reassured me that he has other patients with this type of condition. I decided that I will have him do my surgery, that I have confidence in him and he knows conditions of my eyes and what technique he will use. Early December, I had left cataract surgery with lens implant. My friends told me that they had 20/20 vision day after surgery. When I saw him day after the surgery, my vision was blurry and still had swelling. He told me it will improve in a few days and to call him if it has not improved. My vision cleared up to 20/20 day after I saw him. He called me that night and checked on me. Dr. Ngai is a very caring and gentle doctor, he has excellent communication skill. His clinic staff are also very attentive and caring too. Dr. Ngai spends time and use his state-of-the-art tools to explain and point on the screen one's eye condition compared to a normal one. He patiently answers questions to allay fear about the upcoming procedure. He called me the night before the surgery and was very reassuring. This really allayed my fear. I could have not asked for more. I appreciate his attention on my case. I highly recommend Dr. Ngai that aside from being caring and knowing his patient well, he is an excellent opthalmologist. read more

I would give ZERO stars but Yelp won't let me!!! I saw Dr. Chen back in January 30, 2017 for an eye exam... my mother had used him before and highly recommended him. It was easy to get an appointment and it only cost $50.00 for a basic eye exam. I called Dr. Chen's office and informed them that I need an eye exam for work and my appointment was made right away. I saw Dr. Chen and he examined my eyes and told me I wasn't medically able to perform the tasks at work and he wrote me a medical release. I provided that letter to my employer who advised me that Dr. Chen needs to provide a more detailed explanation as to why I am unable to perform the tasks at work. Dr. Chen was contacted by my employer and he wrote a more detailed explanation, but this time he wrote that with the correct glasses (multifocal) I wouldn't have an issue performing the tasks at work. Problem #1 - I use "bifocal" glasses which are "multifocal" glasses and I still had issues at work and that was the reason I saw Dr. Chen in the first place. During my eye exam, Dr. Chen told me "bifocal" glasses wouldn't help me at work!!! So, what are the "multifocal" glasses Dr. Chen thinks I should have?!?! Since receiving Dr. Chen's more detailed explanation, work decided to accommodate me and didn't ask me to perform duties involving computers for an entire shift and I wasn't asked to do so for almost two (2) years. However, work is not stating that I have to perform those duties with the computer and if I don't want to, I need another eye exam! So, I called Dr. Chen's office again for another eye exam. Problem #2 - Dr. Chen told his staff today, November 27, 2018, to not schedule me for anymore eye exams! Dr. Chen stated that giving me an eye exam and having to write medical releases isn't worth the $50.00 fee!!! Dr. Chen has ZERO integrity as an Ophthalmologist!!! He will post a low fee to attract clients, but he refuses to support his clients when they need his assistance outside of his office!!! YOU'VE BEEN WARNED!!! DO NOT USE Dr. Chen!!! Dr. Chen has no integrity and you can not rely on Dr. Chen!!! Use another ophthalmologist!!! read more

I am thrilled to say that I went from the worst farsightedness to 20/20 vision. I was referred to Dr Ngai, not knowing any eye doctors. I went there with no expectations and I left there with all the confidence in the world that he would be doing my cataract surgery. Dr Ngai is wonderful and he doesn't rush. He makes sure you have asked all of your questions and he goes over every detail. He is calm, patient, thoughtful, and very caring. Before surgery he personally called to me to go over everything again and that there was a meeting of the minds. I am so grateful to have trusted in Dr Ngai. His staff, everyone there is also amazing. Everything is explained thoroughly and everyone is so kind. I would definitely recommend Dr Ngai..... read more

I took my auntie to see Dr. Phil Ngai as he was recommended to her by her primary care provider. I see why he was recommended because he has excellent bedside manners, took time to explain everything to us, and treated my auntie's issue successfully. Even the front desk receptionist, Espie, was super friendly and sweet. They run a very smooth and efficient practice! Highly recommend!!! read more

The BEST EYE Clinic we've been to! Dr. Ngai is very nice and accommodating, not intimidating at all. He gives you his full attention and does not rush up when he checks on my parents! I give credit to Erick, Krystina and Angie who treats patients like family. They are very attentive and they look happy with what they are doing and it reflects with how they communicate with the patients. No one in this clinic is rude or have a negative attitude. Thank you and stay safe read more

I have been seeing Dr. Ngai for my eye care since he joined Dr. Chen last year at San Gabriel Valley Eye Group. I have been a patient there since the 1980's. I am extremely satisfied with my eye care.Dr. Ngai is patient in explaining what my problems were and the best steps to take in my treatment. He performed cataract surgery on me in January 2020 and for the first time in my life I have 20/20 vision in both eyes! Everything went as he predicted. I recommend him to anyone that is seeking eye care. He is the best ! read more

What a great experience! I took my grandmother to Dr. Ngai for cataract surgery. I am glad my grandmother picked him! Not only Dr. Ngai was very knowledagle and thorough in explaining different kind of lense options, but also was very patient and addressed all my grandmother's concerns. The office staffs made the process easy. They were on top of things, from getting approval from the insurance to updating me every step of the way. I never had to call the insurance to follow up. My grandmother was able to get her surgery done before the holidays! read more

I'm a very happy patient! The office vibe is great. The doctor and staff provide friendly service. I have already recommended this office to several people. I am very happy with the result of the entire experience start to finish of my procedure. read more

Dr Ngai always extends courteous professionalism and transparency to myself and other members of our family. We are always very appreciative of the staff and great professionals such as Dr Ngai. Good people are hard to find and great doctors are even more rare. Thankfully you'll find both in this office. Dr Ngai explains patiently treatment/tests and shares progress any we have made. If there's an issue, Dr Ngai will have a course of action and how it can be addressed/resolved. He has a genuine concern for his patients and that is clear by the way he speaks with respect and consideration. Without a doubt I would highly recommend Dr Ngai for your optical needs. Our eyes and the gift of sight are truly precious, I wouldn't trust anyone else the task of medically caring for them. read more