Philly pretzel factory is awesome! It's a little place. Where the person can see their pretzels being made right in front of them! Which gives it charm! The pretzels are soft and fluffy and the employees friendly and smart instantly selling me in double the cheese and even asking me if I wanted a rewards card! Which was so easy to receive! I recommend it's really affordable if you get combo 1 ! Good overall experience! read more

Philly Pretzel Factory - Pretzels Near Me - Bellmore, New York

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Been here a few times now. Pretzels are always soft and chewy on the inside with just the right amount of crunch on the outside. Prices are very reasonable too...........you can get 6 pretzels for 5 bucks, and if you want to order party trays, the prices get lower when ordering in bulk. Definitely goes over great for a backyard BBQ or a family get together. ........just make sure you pick up a bunch of dips as well. There are a few dip options that range from sweet to savory with my favorite being the melted cheese (which is just a cheese whiz sauce). A pretzel will not be a life changing experience, but these are pretty unique for the area and they always seem to put a smile on everyone's face, both young and old. read more

I went there today (July 4) to get a tray of nuggets to bring to the hospital to thank the delivery room staff that took care of my daughter during childbirth. They refused to take the order because they were too busy. I'm glad they feel they're doing well enough to turn away customers, because they lost my business forever today. And I will be very vocal with all my friends and family, suggesting that they also never do business there. read more

WORST CUSTOMER SERVICE OF MY LIFE! DO NOT GO HERE! I placed an order online and as a result of a website glitch the order was scheduled for the wrong date. After seeing the wrong date on the order form, I called the store to fix the issue and I was told there was nothing they could do and it was my fault (even though it was a glitch on their website). I tried to get in touch with the manager for two days and refused to return my phone calls and constantly had his staff hang up on me when I called. The customer service was so bad that I actually had to call corporate and they are working on fixing the issue. HORRIBLE CUSTOMER SERVICE. I WILL NEVER BE BACK. FYI: the manager also manages the Massapequa location so I'm sure they have just as bad customer service at this location. read more

It's a pretzel shop and that's pretty much it. They have two lunch options , a philly cheese steak which is really just a glorified hot pocket in a pretzel, but it was delicious. There is also a hotdog pretzel. Other than that it's pretzels cheese and mustard, and they have a cinnamon sugar pretzel w dip sauce.The pretzels are good But they are not Aunty Anne's. Nothing bad to say about the place, all positive , reason for loss of star is not a lot of selection. Ps they have pretzel party platters that look nice read more

Great idea and you get a good amount of pretzels for the price. My basket of pretzels were the rave of the party I went to read more

Bomb snacks for cheap ? I will have to enjoy these as long as I'm alive always fresh when I get them

I placed an order online days before my pick up date for my daughters birthday party. When I got home from picking up the order, I looked and 2 of the 3 dips I ordered were wrong. I called and was told to come back. I had 30 people coming to my house for a birthday party and couldn't take another half hour to go back to fix a mistake that they made. I asked for a manager, was told no one was there. Left my name and number to be called back, haven't gotten a call yet. The employees need to double check to make sure the order is correct. I was very annoyed that we spent all this money on pretzels and didn't even get what we asked for and then told to waste more time on our end to come back. read more

On New Years Eve I placed an order of pretzel bite tray never again . My granddaughter went to pu and they didn't see the order that I paid for and placed at 11 in the morning after 20 minutes back and forth I called my charge who gave me the time and transaction then they gave them the tray no apology. Now here it is we have a house full of people and soggy wet pretzels that nobody would eat because they piled them and I left the vent opened and they still were soggy and wet I called the mgr who couldn't care less. He never called me back . If you are looking for customer service don't look there read more

Today I went to pick up some pretzels for Christmas eve, they were quite busy, but I bought a party package and they went over well. I had many ask me where we got them.....they were perfect! read more

I am very disappointed. I waited on an extremely long line. I looked around and asked another customer if they still had the "5 pretzels for 3 dollars deal". The customer said yes, pointing at a sign that clearly said, 5 for 3. By the time I got to the front of the line, they said they were not doing the deal today (even though it said weekday deals and today, is indeed a weekday) I would've appreciated it if they erased the "5 for 3" on the white board so people are not left wasting their time. It is not the difficult to erase it and rewrite it when they need to. read more

Great for parties. Always a crowd pleaser. Online and phone orders can be annoying thou.

Pretzels are okay, nothing to die for. I kind of feel like auntie annes has better pretzels. The service was fine also, but they definitely need more staff. read more

Went in by chance. Courteous service, soft fresh pretzel with just the right amount of salt. Highly recommend the spicy mustard. Will definitely come again. read more

This place just opened in the last few days. I have to say this is going to be very dangerous for me. The pretzels here were awesome! I love the spicy mustard, it had just the right kick. I tried both the rivets and the pretzels and both were warm and so fresh. OMG, not good for a carb addicts!! read more

My first and last time there! The staff here has the worst attitudes! If you don't want to be there, don't work there! I got the pretzel nuggets with the cheese dipping sauce. The pretzels were to dry and the cheese had a weird aftertaste! Thankfully it was cheap! Won't be returning read more

They sell pretzels and pretzels, but thats ok because they do it right. Hot and delicious but it's extra for toppings. Take them home and freeze then heat up later in the oven. Hope more open up around the island. read more

Ridiculous! The pretzels were good but nothing special. Definitely no wow factor. They don't sell single pretzels which is annoying. To add insult to injury be prepared to pay for the mustard to go with your pretzels. There is mustard available for no charge but you must slather all your pretzels with mustard before you leave. A real adventure when you have kids. The muscle man behind the counter (apparent owner or manager) should work on personality and less on body building - his head is getting to big. Thank god the employees don't follow his lead. Bottom line: the experience is nothing worth repeating read more

The riots pretzels had a taste like something was missing. The tasted stale, but there dipping sauce was great. I would not recommend going here. Unless you like a no taste stale pretzels read more

Abrasive woman behind counter Limited overpriced menu Subpar pretzels I would not recommend read more

Pretzel Factory in Bellmore ....I always go there usually a good experience ...This time there was a young Boy named John who was not only getting people's orders wrong was rude ...I purchased a 4 cheeseburger pretzels pack along with other pretzels ...I literally walked outside took a bite and thought it tasted bad ...I went back in told John if I could exchange it ..it doesn't taste right he began to get loud with me and said I'm not taking it back I said just exchange the ones I didn't touch ..he said No No you bit into it I said I know it tastes bad ....He said I don't like them they always taste bad...( interesting )...and I will not take back and pretty much said too bad was nasty and rude said he didn't care the other boy that was working there was just looking in disbelief ....well I go there all the time for parties and other stuff ...I'll move my business elsewhere ...He was so Rude and truly not mature enough to handle a situation ...I work for global corp leaders and we do not treat patrons so rudely ...I only asked for an exchange it shouldn't have been a big deal...John is just rude and not good with customers read more

Ordered a tray for an Oktoberfest house party. Everybody loved the soft pretzels with 3 dipping sauces. Very reasonably priced, too. Will definitely use them again. read more

Pretzels are good...have a card for a free pretzel a day for the month of May which is nice, so I stop on my way home from work to pick them up to eat after dinner...but they won't give me a bag because the pretzel was free. Cheap owner I guess...Can't spare a paper bag. read more

Really good. Loses a star for lack of consistency and price. Pretty expensive for a pretzel and sometimes they're stale.

I have ordered both online and in person several times. The online order was made fresh and on time for pick up. On several occasions I have walked in and ordered party platters & boxes. The wait time has always been reasonable and the pretzels have always been fresh. The employees are friendly, helpful and courteous. The pretzels are always a big hit at parties, summer barbecues and road trips!! read more

Recently bought the real Pretzel 15 pack with dips. Old school pretzels on a stick. Excellent taste,fresh and a party favorite.

I am actually sorry that this place is in the neighborhood. The franchise itself makes a good product however the people who work in this particular location are horrible. I have dealt with them twice before for larger orders they have absolutely no interest in any sort of community involvement or accommodating anybody. Their website stated that they are open at 8 AM on Saturdays I have been calling since 7 AM finally reach somebody at 8:30 and asked if I could pick up 200 pretzels the woman was adamant steadfast that she does not do pick ups until 930. I said what if I come to the counter to just buy 100? they completely not bending. This was on top of the fact that I have already been told that they give absolutely no consideration to community organizations and fundraisers as far as discounts either. On principle I am going to do my fundraiser without the pretzels because the idea of buying from this place is just more than I want to deal with. It is too bad that this place has such crappy management and the owner is not on site and you're told you cannot reach him. This sort of absentee management is absolutely a dis-service to the community and the franchise both. read more

If you love Real old school tasting pretzels this is the place to go. Fresh great tasting. The only knock is the store is small and on super bowl Sunday waited 1:45 minutes on line outside. Need a better system for pickup. Wait was too long. read more

Don't go here! I posted a review because of an awful experience I had at the Massapequa establishment and got a message telling me off about it, so it had to have been the lady I had complained about, and complained rightfully! The older lady (black hair, gray poofy ponytail, unhealthily skinny and one of the nastiest people I've ever dealt with at any establishment) had pretended to ring up my girlfriends coupon that we each had our own of on our phones (and mine had just been used) and proceeded to tell her that the coupon had already been used, when we all knew it hadn't but what she did not realize was that they all had the SAME EXACT SKU NUMBER! SO, I TOLD HER OFF, TELLING HER THEY ALL HAD THE SAME NUMBERS INCLUDING MY HUSBAND'S WHO HAD ONE AS WELL, AND MAGICALLY! IT WORKED! She never apologized, she just tried to argue with me. Is it such a personal loss for this woman to redeem 2 coupons from 2 women that were for 'Buy 3 pretzels, get 3 free'?! And after I share my experience which didn't even go this far into detail about this woman, make a fake yelp account to write me a nasty message and threaten to sue me?! Lmao! And say "bye bye review" and my review disappeared? Thats why only the good reviews are up, the Philly pretzel factory pays to have the truthful reviews taken down! I am even more disgusted now and contacted corporate AGAIN. The pretzels are not bad, but not Auntie Anne's for sure! It's simply the customer service that was HORRIBLE due to that woman. I hope she gets the help for her very obvious addiction issues. That is probably why anytime myself, my family or friends have been to either locations, they all had something to say about her. Well, look how my girlfriend was treated and she tried to argue after because she got caught?! Keep making fake accounts pretending to be customers, because no customer cares that much to make a yelp account just to message me about my review on this establishment and then have it removed! I'll keep on letting the truth be known. Isn't that what Yelp is about?! And they'll keep paying to have it removed! read more

The costumer service and process around ordering and pickup is atrocious at this establishment. It's pretzels people. Doesn't have to be that hard. Take the order and tell me it'll be ready after xx. Good product. Terrible service. read more

It's about my third time this summer I've purchased the pretzels from the Bellmore location. The employees who work there are super friendly and more then make up for either the owner or manager who seems to be in the right place which is the back part of his business. ..Smile you seem to be doing very well.... read more

This place is amazing. I've been to other locations before and was so excited they opened a location here. Their pretzels are to die for, and the cinnamon sugar twists are such a treat. Their little pretzel "rivots" are a great party food. I definitely recommend everyone try them out. read more

I'm so glad a place like this opened up. Pretzels are very good taste just like Philly. And they are cheap.

Disappointed :( I got 1 big pretzel that was half raw, a box of bites that were hard, and cheese sauce that had a funky taste... Like meat or smokey tasting... read more

absolutely addicting pretzels and a super friendly staff ! they always have a lot of choices for dips and they gladly make me fresh pretzels if i ask for them. read more

Be aware of Gene! I placed an order online and it apparently got mixed up. When I went to pick up the order on the 4th of July, she said that the order was ready the night before. She mentioned that an employee reached out and left a message to someone. The number that they called was NOT the number I placed the order with so I never got the message. I apologized for the mix up, even though it was an internet problem, and Gene refused to help me out in ANYWAY. The store was busy so I was VERY patient. As a matter of fact, I waited with my two year old daughter for an hour and a half while she passed pretzel trays to tons of customers. Finally, I asked her when my tray would be coming out and she said it wasn't. She said that she never told me to wait and was unwilling to give me a refund. What kind of business would hire someone who basically accuses customers of lying and then refuses to come up with a logical solution? Instead she put her hand in the air and walked away from me mid sentence. I was treated terribly by a woman who claimed she wasn't the manager and would get fired if she gave me a new tray. Seriously? That is poor business and I will NEVER come here again. It was the 4th of July for god sakes. Gene clearly can't handle a simple mix up with class and professionalism. Shame on Philly Pretzel Shop for hiring someone like her. The pretzels are great but being treated this way is immoral and I can't get passed that. My father works in a company where they get pretzels every Thursday. That is no longer going to happen... read more

These pretzels are out of sight! And I have never been disappointed! They are hot, fresh and just the right amount of salt. The price is very affordable. I am always greeted with a smile and all the employees are SO nice. It is on the way home from my job, so I do stop in often. I thought the parking would be scary because it's on a main road. I just wait for the light to turn red in the opposite direction and I have never had a problem backing out, which is a great relief. I have also ordered a circular platter of nuggets for a family party. It came with 2 large sides, I picked cheese and chocolate frosting. My family couldn't get enough of the pretzels, even with everyone munching on them there was still some left over, we froze them, they were still delicious a month later. A few drops of water on top and in the microwave 25 seconds delicious! I've already been asked to bring them to the next party. Because of the affordability, I will now bring them to ALL my family gatherings. I LOVE being the hit of the party and it's all because of the Philly Pretzel Factory! read more