$3.75 for 5 pretzels!! C'mon! Do you really need to know anything else!! A quick service pretzel place is what every town needs! The pretzels were warm and inexpensive. There was no drive thru, but you could tell it was popular...people kept pulling up at breakfast time! There were lots of people parking and grabbing pretzels...its a very quick process. The man next to me bought 10 pretzels... I was amazed how fast pretzel service can be! I bought a cheese sauce to go with my pretzels, but there were many sauces available. The whole buying process took 30 seconds! Seems like they also offered ice cream, but no one was buying this early on a cold morning. The pretzel itself was good! It was warm and soft, but had some chew. The white rock salt was lightly sprinked and was the perfect amount. I actually had never had this shape pretzel before It was twisted but long and more oval. I ate the pretzels over the next few days, and they did get kinda hard, but I enjoy chewy pretzels, so I savored the changing pretzel texture. I would go back! read more

Philly Pretzel Factory - Pretzels - Bakeries Near Me - Springfield, Pennsylvania

Was dying for a delicious fresh, warm pretzel. Instead I got a cold, hard and stale one. Should have saved myself the drive and just gotten one at Wawa read more

Thank you for the burnt pretzels... Every time we go here ..we have to ask for warm pretzels...This time they burned them.. So , I feed them to the birds... They must don't want us , coming in there store..Very ignorant place. read more

No idea why this place has 3 stars People were nice Pretzels were delicious!! Would come again and again but we don't live here read more

I ordered from the philly pretzel factory once again today and they screwed up my order once again. Grubhub delivered the order and I was missing my row if mini pretzels. The order was filled by employee Roxanne. This place screws up every time I order. I gotta stop ordering from here. Now I have to try and get my money back. These employees need to take pride in their jobs and ensure that all orders are correct before sending them out read more

In a quest to bring "healthy-ish" snacks to my tabletop gaming group (i.e. not gorge in sugar-laced bliss on munchkins and the like) I decided, rather on a whim, to stop into Philly Soft Pretzel Factory for their 'rivets'. Thanks to my handy-dandy Yelp app, I quickly located this shop and loaded directions. Thanks, Yelp! This location clearly was at one time likely an ice-cream stand, however they've converted it nicely into a store with a walk-up window. Bonus: This location also serves hand-dipped ice cream, which is a kind of genius. Everyone knows that pretzels dipped in vanilla ice cream makes for a heavenly treat. Also I love ice cream. I remembered at the last moment though that I was there for something 'reasonably healthy', so I with some effort ignored the lovely ice cream waiting for me. I ordered a large box of 'rivets' which came with two dipping sauces. I chose the most popular - spicy mustard and cinnamon dip. I also got a pretzel dog because, well, they were there and I was resisting the ice cream and had to have something. Both items were delivered promptly and packaged for easy carry. They were friendly and efficient. With one last longing glance at the ice cream, I left. The rivets were a huge hit, they were fresh, with just the right amount of salt, and the dips were well received too. The hot dog was fine, not something I'd order every day but a nice treat. I'll definitely be back. read more

See all

Been here twice so far and based on the other most recent reviews I'm not surprised about the customer service. As soon as you walk in, the cashier don't even give you a damn chance to even say "How you doing?" He yells out "Can I help you"? Smh The first time I came to this location I told him "Yeah, you got to give me a second" like damn give me a chance to walk through the door first dude. They need to take him off the register for a little while, seriously. Other than that, my pretzels were hot and fresh taste delicious when I got home. They were so good I returned I think a couple days later. It's a deal in my eyes if you can get 5 pretzels for $3.00. Can't beat that plus they have more deals than that. They have the different pretzel dips like cinnamon, salted caramel, chocolate, and different mustards too. Ice cream, pizza pretzels, and pretzel dogs. Don't have no complaints really from me but Mr. Impatient up front. Going there later on actually but if this keep up with him, my 3rd and final...Here read more

Philly Pretzel Factory - a view from inside a car - Bakeries Near Me - Springfield, Pennsylvania

I had such a wonderful experience at this Pretzel Factory yesterday. My son's daycare was celebrating teachers appreciation month and it was our turn to bring a snack. My husband determined that soft pretzels would be a good idea to bring for the teachers. We got to the location around 8:00 a.m. and there were already three or four people in line. When the nice cashier heard us talking about a pretzel tray she let us know that it typically takes a day or two before they can fulfill those kind of orders. She then gave us several options to be able to take to his daycare that morning and a menu for the trays to take with us for the future. We ended up getting the largest order of the pretzel rivets/bites and two dipping sauces...then we get some regular pretzels for ourselves for breakfast (lol). I wish I would have gotten her name. She truly made me want to come back with how kind she was to us! The pretzels were on par with the soft pretzels I'm used to from the establishment. This will always be my Pretzel Factory location. I'd like to try their ice cream next. read more

Always love getting pretzels and sharing them with family out of town. Service was great. Store was quiet.

Love this place. Owner and employees are great and the pretzels are to die for. So good!

[441] I've visited this location a ton of the last decade and I've always received high quality product at a more then reasonable price. We've ordered a ton of pretzel trays for various occasions. Today I stopped in to see that they renovated a month or so ago and it looks great. The customer area is bigger and brighter. They have sandwiches and tons of pretzel choices (salted .. no salt.. smaller ones and mini ones).. Tons of purchasing choices. My son doesn't like the salt and this was the first place I found where it's sold without salt so no more scrapping for him. The kitchen area is open and VERY clean. The staff was really friendly. Plenty of offstreet parking. They have a walkup window and a bench for seating. Favorite pretzel spot! We will definitely be back.. read more

See all

They were extremely rude to me now last two visits and the pretzels were burnt I get cheap and convenient but come on

If you want some fresh Soft Philly style pretzels for a good price this is the place to go. The staff is friendly and professional and the service is Great. read more

See all

I know it's just a couple of guilty pleasure pretzel dogs and since masks are mandated to be worn. The store did a great job of posting "masks required for service" BUT sadly of the 11 folks in the store only one customer had one! What's more alarming is that none of the staff wore masks or gloves. It was clearly a high school shift and all of the safety went out the window. Shame (bell)! Shame (bell)! Shame (bell)! It's not a political statement. It's our collective safety. read more

Don't go here!!!Went there to get a few pretzels, I said hello when I walked in the door and the cashier said "how can u help you." I ordered pretzels and got home as you can see they are burned. I called and spoke to the manager, Emily, she was disinterested and dismissive and said "okay" Horrible customer service. Save your money and time and go to another Pretzel Factory where they don't sell burnt pretzels read more

Philly Pretzel Factory - Burned pretzels - Bakeries Near Me - Springfield, Pennsylvania

Local spot the best pretzels in town. Every time I fly in from Florida this is the first spot I come to. My mom works at the local Ford dealership so it's easy and convenient. Staff always greets me with a smile, food is very fresh. If you want the everything pretzels they need to be ordered a head of (just a heads up) their Philly pretzel and pizza pretzel is amazing. read more

No one has ever been overly friendly at this location but today was really bad. The kid taking my order was so rude like my asking for anything was completely inconvenient for him. He hardly spoke and everything he got for me he slammed on the counter like he was mad. It was really strange. He didn't use gloves or paper to pick up pretzels which I felt was pretty gross considering he was also dealing with money. He was probably a HS kid- so I understand it a weekend job that prob sucks and we all have bad days but please don't take it out on the customers especially when they are being nice. This will be the last time I use that location. I'd rather travel and not deal with that. read more

I love philly pretzel Factory, just not this one. Which is annoying because it's right down the street from my house, they just never have anything other than regular pretzels made. Idk about the rest of us but I don't go there for regular pretzels. read more

Awful customer service. Give you mini pretzels when you ask for regular size pretzels. Will not give you the right amount of pretzels you order. Don't waste your time and go to Ridley instead. Overall, just extremely rude. read more

I placed an order last night for a party tray. The pickup time was for 11:00 a.m. the next day. I got to the Springfield store at 11:20 to find out the order was never completed. Our name was on the board, so they definitely received the order. This is the 2nd time this has happened within 3 weeks. The pretzels are always good, but the service is lacking. read more

My absolute favorite food in the world is pretzels and unfortunately this has become an addiction that I can't seem to shake!! (sigh) hopefully one day I'll get enough strength to say no! as for now, I enjoy going to this place to get my little pretzel fix!! I also love to get a batch of pretzels for my co workers and family. The prices are sooo affordable it's not even funny. You can get like 12 mini pretzels for like under 5.00. Two pretzel dogs for like 3.00 and they also offer a variety of dipping sauces to choose from. My favorite dipping sauce here is cinnamon dip, however they also have buttercream dip and savory dips such as spicy and hot mustard as well as cream cheese and cheddar cheese. I'm so excited to just even write about pretzels! (seriously) now that is crazy! as a matter fact I want a pretzel right now (ahhh) but anyway let's get back to the pretzel factory lol I recommend this place if you're like me and need to satisfy your pretzel fix or your having an event and you would like to get a batch of pretzels. It won't break your pockets and plus you'll get good quality pretzels cause every pretzel is not the same but here it's good! read more

Who doesn't like a soft pretzel fresh out of the oven! So much better than Pretzel Boys! Cheesesteak Pretzels are awesome! Always running a special. read more

I had an overall very poor experience here today. While the large box of rivets were fine, almost everything else was screwed up: the cheesesteak pretzels were burnt; they gave us a container of cheese with mold; they gave us a butter cream dip instead of the cinnamon we ordered and the chocolate dip container was barely half filled. To make matters worse, one employee wasn't wearing a mandatory face mask and the other wore it around her chin. While I really like these pretzels, I'm definitely seeking out a different location in the future. read more

Philly Pretzel Factory - a bowl of cheese - Bakeries Near Me - Springfield, Pennsylvania

See all

The food here is amazing. Especially the pretzel dogs and cheesesteak pretzels. Always guaranteed to be fresh tasty and filling. The pretzels can get hard seriously if you don't eat them right away. The people seem to work very hard and deal with demanding customers all day. The one employee told me she couldn't take a $100 bill which would have been fine, I said o.k. And started to leave, but she had a silly story about how it was a new law in media and was overly apologetic. read more

I am a pretzel fanatic and this was a good pretzel. I wouldn't rate it as my favorite of all time though. It was soft and warm with lots of salt, but it was a little too dense rather than light and airy. I have had other Philly pretzels that are more buttery and light than this one. Overall, it was a good pretzel and I would eat here again. The cinnamon dip is very good and they offer lots of different pretzel dips. Good overall! read more

Great Service as always and very affordable prices we will continue to come here since we are regular customers not to mention they now make pretzel burgers as well read more

Absolutely the worst people and no customer service to speak of. Ordered 3 days ago and when we went to pick it up they didn't have the order. Same thing happened super bowl Sunday. Hopefully this place will get there act together or even better hopefully it will close due to the shitty employees read more

I placed an order for two large trays of pretzels to be picked up at 730am. I arrived at 740am to find one large tray ready. The information passed on from the previous shift was incorrect. They had no small nuggets available. The gentleman (who was very nice) wanted me to wait while he made enough for a new tray. Since I was under a time constraint (which is why I placed the order online 6 days in advance), I said no. so I was given 3 rows of large pretzels because that is all they had. My order ticket was on top of the one large tray and clearly stated "two large trays". So, no one bothered to read the order form. so, why ask people to place an order online if no one is going to read the order ticket. Who is the manager? Why isnt she/he checking orders and writing the correct information on the white board. There is always an issue at this place. So, its my fault because I keep coming back...well, no more. My recommendation is dont go here!!!!!!! read more

I had to stop by for a soft pretzel while in Philly! Super cheap, very good soft pretzels. Amazing with their spicy mustard. Quick service, literally just grab a pretzel and go. I brought some on the trip back to Cali, doesn't carry very well but ate it with my favorite peanut butter, still good! read more

Philly Pretzel Factory - Giant bag of pretzels - Bakeries Near Me - Springfield, Pennsylvania

WOW these pretzels are great! The dips make them even better. My favorite is thd hot spicy mustard and the butter cream. Yes we bought 2 bottles of that mustard and about 20 pretzels to take back home. The owner was very cool to talk to. Stop in and get ya some! read more

Had to stop there because the kids want some pretzel. The place is clean and the service is very fast. There is a lot of parking accessible to customers. Being someone that like soft pretzel I think theirs are decent and great for those that doesn't like softer pretzel. read more

Philly Pretzel Factory - Bakeries Near Me - Springfield, Pennsylvania

Andrew Knight is the TOP DOG WHO MAKESTHE BEST PRETZEL DOGS. He is friendly (hi-five) and made buying pretzels and pretzel dogs too fun. 13 pretzels for $5.00 what a steal. Andrew is the best-est. read more

Good pretzels for the mass produced kind. Has a lot of different varieties and sauces. Three pretzels and a soda for $3.25

normally this is a good place to grab some pretzels but the last few times they have been horrible.and today i was the first customer at 6am and there was entirely too much salt and the pretzels were rock hard.this was not there finest moment read more

The best soft pretzels hands down. Store hours are tough, they close at 7, but well worth stopping in. Great deals too.

I had made a pre order over a week a head of time and was told everything would be ready by 5pm today the 4th. I trekked all the way up to this location, about 15 mins, to just stand in a line for another 15 mins-20 mins to just be told at the register that my order wouldn't be ready until 7-7:30 and was not definite. I didn't want to risk driving up at that time because there was goin to be drinking at my party. So I then had to go running around trying to find very last minute other plans. read more

This store is awesome. I stop here all the time to buy pretzels for work and different events. You can't beat the price and they are always delicious. read more

I ordered a tray of pretzels for my son's birthday. The owner was super helpful with taking the order, since I wouldn't be picking it up. Everything was ready as expected, and the pretzels were great! read more

So just left the Pretzel Factory in Springfield and i will never go back to that store again. Walked in and ordered pretzels and two pretzel dogs. In the warming case were a few older dogs and the girl behind the counter was holding a fresh tray in her hand. The guy behind counter went to grab us two fresh ones when ahe told him to get rid of the old ones first. I didnt say anything. We paid and got out to the car and they were both cold and dry. My son went back in and told the guy at counter they were cold and the guy takes the two pretzel dogs that were bitten off of by my son and wife put of the bag and puts them bare handed into the over where they cook the rest of the pretzels !!!!! Thats gross !!!! Not only bare handed but to put food that someone took out of the store and bit into back into an oven that is used to make food for public is violation of health code. I owned a sandwich shop and anything that was out the door was automatically trashed if it came back. He then put them back into the bag and handed them to my son ! Totally disgusting !!!!! read more