I used to love Philosophy, until their customer service (CS) dismissed me over the phone and never responded to emails at all. I'd been a customer since 2002, especially since "When Hope Is Not Enough" is my #1 product which I haven't been without since c2002/2003. I had almost 7000 points saved to my account and they deleted all of them because I wasn't ordering often enough (they ignored my purchases from QVC and Ulta during the necessary time frame). When I contacted CS they brushed me off and were of no help. After waiting a few days I decided to send emails (2) to their CS email address but never received any response. I also sent a message via Facebook and haven't received a response. I'm a single Mom working in disaster recovery and crisis management, I've been a bit busy this year and didn't have time to worry about my lousy Philosophy points. They don't care that I've had a pandemic to worry about while taking care of my child, they've proven they only care about making money and screw the customer. Well, they've lost this formerly loyal customer! read more

I was in need of a good facial cleanser and stumbled upon this Philosophy location while strolling around the area. I love that it's small and intimate, not too overwhelming like some stores can be. The real stand out reason for my 5 star review was the sales person who helped me with everything. I wasn't able to get her name, but she was so nice and helpful with explaining everything and recommending her suggestions. She recommend I get the holiday set instead of the normal cleanser by itself since it was on sale and a better value. She also hooked it up with a bunch of samples. Truly outstanding customer service & care! I can't wait to come back again when I'm in the area and try more of their amazing skin care products. read more

I like Philosophy products. A lot. While they are widely available at department stores and places like Sephora and Ulta, did you know there are only TWO stand alone Philosophy stores in the entire state of Arizona? Neither did I, until a recent fantastic Groupon offer enticed me to search for one. They are both absolutely nowhere near me - one in Mesa, and the other in Chandler. Well, $50 worth of product for $25 was too good of a deal to pass up, so my friend and I elected to take a trip down the 101 and check out the Chandler location as well as some other stores in Casa Paloma. The Casa Paloma store is nicely sized, with pretty much the entire selection of Philosophy offerings available to play with. I love skin products and would probably have tried each and every one of them except I didn't want to end up smelling like a combination of flowers, rasberry and whatever else all at once. The staff here is informative, but not pushy, which I like. Trust me, if you let me browse in peace, I will buy... While I may not always go all the way to Chandler to get my Philosophy fix, I now know where to go for the more difficult to find or recently released items that aren't readily available elsewhere. read more

Now one of two standalone philosophy stores, Casa Paloma is home to the flagship location. The other is in Dana Park Village Square in Mesa and both stores offer the only places you can go to sample and sniff the entire philosophy collection. You can also get a complimentary mini facial to sample their innovative skincare products. I find the salespeople at both locations very pleasant and excited about what they're selling. The best time to go is holiday season when their seasonal collections are available. Heaven. read more

Philosophy - Skin Care Near Me - Chandler, Arizona

After driving and walking by for years, finally stopped into the stand alone Philosophy store on Ray Rd. (after purchasing one of their products I picked up at Beauty Brands) and WOW, customer service from the Mgr. was AMAZING and exceeded my expectations. Leslie, asked what I was looking for, what I had been using, and listened vs. just trying to "sell me something." When I was in they took time to do the Canfield imaging camera scan of my face, and instead of selling me what I thought I needed, they showed me my face like I hadn't seen it before! They were kind enough to let me know there was a flash sale (30% off) the next day (vs. having me pay 100% that day), and held the product for me for the sale to start. Leslie also gave me a step by step "cheat sheet" for my morning and evening for the 1). cleanse; 2). peel; 3). treat, and LOVE the results! Sign up for their promotions, since they have flash sales where you will get emails to save you $, plus you get free gifts too - gotta love that, right! They will take orders and payments over the phone, have it packaged and ready for you to pu at your leisure. They value you as a customer, and personally I don't see that every day! Have switched my daughter and husband over to Philosophy products as well, and LOVE the results! read more

I love Philosophy - great products, friendly staff, small store that is not overwhelming aka Sephoria or ULTA. Ask for samples, they have them! read more

There's going to be 2 parts to this review- a brief overview of their products and then another of the store experience in general. The brand Philosophy doesn't really need an introduction. They're a high end skincare and cosmetics line that actually happens to have been started in and is headquartered in Phoenix. They're probably most well known for their iconic, delicious, "I can't believe it's not" shower gels. Frankly, you're missing out if you stop just at that. Their skincare products are, if pricy, well worth the money. If you're new to the line, the classic Purity cleanser is a no-fail product. Hope in a Jar, another one of their classics, is also great for any skin type. I've also used their "Clear Days Ahead" acne line. I do like the overnight salicylic pads, but find the moisturizer, while nice, to be a wee bit too dry for my combination-oily skin. My mother is also a fan- it's the only reason I really make a trip to the store. Every few months she'll give me a list of things she needs, and we make a trek to that side of town to load up so that I can send it all back over to her. The store itself is quite lovely. It's not a huge space, but if you want a product that a Sephora or an Ulta might not carry, this is your place. It seems like they have everything, and since they're always launching new stuff I always see more to peer at each time I go. This last trip I picked up some of their Hope in a Jar A-Z cream- their version of a BB Cream to test out. (It's not bad, btw.) The staff is lovely, friendly, and very helpful. But they also don't invade your space. A pretty great place. Again, too far for me to stop in all the time, but I certainly don't mind making the trek every so often, when my Mom asks me to. read more

The Philosophy store is a serious hike from where I live...but well worth it! The sales staff is extremely knowledgeable, friendly and passionate about the product (I actually felt they were a little more knowledgeable and interested in the product than the department stores). Great shopping experience - I will definitely return! read more

Very friendly staff! The most fun is though they have a tester for EVERYTHING! I went her to buy a birthday gift for my Mother who loves this brand but I think I will be returning to buy my own gift! read more

2 stars because I love the product. Can't give more because I went to buy Amazing Grace yesterday, arrived at 6:50PM and the store was already closed. Their hours say open until 7PM. I looked in, even knocked. Look. I get it. It was Saturday and the store was probably dead so the staff left. In the long run I'll just go home and order the perfume online but it's the store that will lose the sale. read more

I was in philosophy and I can't believe they are having an event going on with the Canfield imaging camera on June 16-22 and you book your appointment plus. 30% off preorders and get a gift after you spend $65 wow that is terrific I am telling all my friends and family. read more