A gas leak was to my mother's home was discovered on December 26, 2015. The gas to the home was turned off on that date. Arrangements were made with thiscompany for replacement of the leaking natural gas line. The repairman replaced the gas line at the cost of $1267.00 on December 28, 2015. Prior to leaving the job for the day Tony checked to ensure that the gas hot water heater, the gas-fired boiler, and the gas range/oven were operating. I called to his attention that there was a persistent natural gas odor in the home, specifically in the room that provided the crawl space access to the line he replaced. At that time the tecnician assured me that the residual gas odor was likely due to gas that had escaped when he removed the defective gas supply line. It was only days later that I noticed that he had left the utility room laundry sink soiled with the cement patch he had used to close the opening in the wall for passage of the replacement gas line.
The following day, December 29, 2015, a buyer's home inspector entered the home and detected the strong odor of natural gas. In great alarm I was notified of the situation and travelled to the home and immediately called Consumers Energy. Their inspection revealed a serious gas leak. They flagged the condition as HAZARDOUS.
I contacted this company on December 30, 2015 by telephone, and demanded an immediate emergency repair of this dangerous situation. The correction of the leak was made on that date. At the time of my telephone contact with a supervisor who identified himself as Tony, I requested that a manager contact me concerning a partial rebate of the fee we paid. To date, I have not received any notification from a manager concerning this matter, despite a follow-up telephone call and a letter with copies of the documents. I feel that compensation of a portion of the fee should be given to me as a fair reimbursement for leaving the home in a dangerous condition, the deplorable condition in which the utility room sink was left, for the anxiety over losing the sale of the home, and the additional time I spent overseeing a repair that was not done correctly.
I will avoid using this company in the future. read more
