I read the reviews and empathize with people bad experiences in the sit down aspect of those location, i will need to go back to see for myself because I just got take out. The food came out fast and correct, it was all packaged and ready for me when I arrived and the workers when I came in gave me good service and were kind. The inside is pretty large and wasn't too busy but I like the spacing of the environment and it looked clean and inviting. Over all the food was fantastic and hit the spot, we got 2 orders of pho and also the Shrimp Spring Rolls. Great portions for all we ordered. read more

Pho Island - Vietnamese Near Me - Chino, California

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I've given this place multiple chances because I've eaten here several times before, but tonight was honestly unacceptable. The same waitress we've dealt with in the past continues to be extremely rude. She has gotten our order wrong before and tends to argue instead of resolving issues. There also seems to be a communication barrier, which wouldn't be a problem if there was at least some effort to be patient or respectful but there isn't. Tonight really crossed the line. We arrived about 30 minutes before closing, which is still reasonable time to dine in. The waitress made direct eye contact with me when we walked in, yet never greeted us or acknowledged us. A man came in after us and was immediately welcomed and told to take a seat. Meanwhile, my son and I stood there waiting with no direction. Eventually, I had to ask where we could sit. The man at the register mentioned they close at 9 PM and asked if we wanted to dine in or do takeout. Since we still had time, we chose to eat there. We sat down and again, nothing. The waitress walked past us multiple times, even bringing condiments and service to the man who came in after us, completely ignoring us. At around 8:45 PM, she finally approached us. As I began placing my order, she cut me off to ask "for here or takeout," then suddenly changed it to "actually, you can only do takeout." This was confusing and frustrating, especially since the other customer was clearly still being served for dine-in. I went to the register to place and pay for my order, and I asked her why the same rule didn't apply to the man behind us. She said he was dining in. That didn't make sense, considering we arrived first. The situation turned into her arguing with me claiming she didn't see us earlier and even disputing who brought us water. On top of everything, I was left feeling severely embarrassed in front of other customers, especially with my child there to witness it. No parent should have to experience that kind of treatment while simply trying to have a meal. By 9 PM, the man who came after us was already being served his food while we were denied the same service. This experience felt not only disrespectful but also discriminatory. It's disappointing because I've tried to support this place multiple times, but the consistent poor treatment and lack of professionalism make it impossible to return. I won't be coming back. read more

Came here as a group after an event a few weeks ago and it was SO good. Beef pho, veggie spring rolls, charbroiled beef and rice, coconut shake with boba. Chicken vermicelli and pork Banh mi, Shrimp Pho. Everything was so good and tasty. Very good food, fresh, and place was spacious and good parking. read more

Hello everyone it's the light skin dragon with my daughter light skin dragonrita! This is our second time coming to this location. I found it a few months back and took my whole family here which included what was my Carmel kisses and my daughter. I picked this spot because of this cat robot that my daughter loved The pho was so good. I got my usual seafood and the what was Mrs Carmel got the shrimp pho and we get an extra bowl and just give our daughter some of both. Save on a bowl lol The service is quick and the food is good. The ambience is okay they can add more stuff but nothing to spectacular besides the robot. My daughter was scared at first then I motivated and encouraged her which she pulled the courage to take a picture with it. lol being a father has its moments but I enjoy it. I got out of class and so I surprised my daughter and picked her up to have daddy daughter date before my cars engine blown out on me. I'm happy to have token her here because I know I created this special memory which she will always remember! She loves pho now basically because of me hahaha Yelp check out all the foot traffic and engaging audiences I'm bringing. Please add me to yelp elite already please! read more

Pho Island - Daddy daughter time! It's been a while but god will bless me to do this more often - Vietnamese Near Me - Chino, California

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We ordered takeout. Servings were plentiful. Presentation was good. Taste... I've had better.... Also I found some metal in my food. It came from some kind of scrubbing pad. Luckily I did not swallow it! That could've been disastrous! read more

Pho Island is unassuming but don't let this place go under your foodie radar. This is my go-to Pho place. The broth is so good, they give a lot of extras (bean sprouts, basil, jalapenos) and the plate is huge! I like it so much that I haven't tried anything else but the pho here read more

Pho Island - Pho Special Large - Vietnamese Near Me - Chino, California

I ordered broth only due to a procedure I am having tomorrow. It came with two large broths. Thank you. Broth is delicious. Hits the spot. I am very content. read more

Loved their beef stew & combination of brisket, flanks, & more but I prefer well done on the steak, cause they will send you raw steak if you didn't mention it the food is really flavorful & tasty one of my favorite Vietnamese food I order read more

No frills spot to grab a delicious bowl of Pho. I had the pho tai and it was hot and the broth was delicious. The decor is just basic and the service was fast. If you are just looking to grab a bowl of Pho you won't be disappointed. Enjoy!!! read more

The shaken beef was really tender and juicy. Not overly seasoned nor marinated. Now the pho is a hit or miss. My beef broth wasn't flavored as I'm used to. The chicken broth my niece ordered was better. Shocked me because i do not like chicken. They add a lot of noodles and beef. They do not skimp on that. The brisket was very fatty. More fat than meat. The steak was good. Very lean. Shrimp spring rolls were your average rolls. Not overly stuffed nor skimpy. I wasnt a fan of their peanut sauce. Tasted more like soy sauce than peanuts. I'll go back only because its closer to my home than my favorite pho spot. Maybe the broth would be different next time. read more

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As you enter the suspiciously empty parking lot, you scan the horizon and see a large cluster of cars parked in front of a rundown looking restaurant. This is Pho Island. We ordered the Pho Special and the Beef Stew. Both dishes were so delicious that we never got around to sampling each other's bowl... good... too good. We were happy because our 2 year old also ate up and wouldn't stop shoveling noodles and half empty spoons of broth into his mouth lol. We will definitely be back and will try not to order exactly the same thing. read more

Monstrous bowls, super fast service and fun robot waiters. Long menu with authentic Pho( a had a Vietnamese friend read the menu and order for me. Order wings. Super fast, big and delicious Ordered the house favorite which was what the friend said is his go to. Only issue, not spicy. That give you jalapeno to add and it tastes great. Even still on day two when you eat again. read more

Great parking and outside does no justice to the delicious food. Place AC was not on but the food made up for it! I got a Thai tea, we ordered eggrolls, and vermicelli The food was honestly soooo good. Every bite was devoured and whatever we took home ate that same night! The plates are large but I wouldn't share hehe Pork had so much flavor and melts in your mouth. They had all sauces and chili you could ask for. High key we're coming back! read more

Pho Island - Broth and eggrolls - Vietnamese Near Me - Chino, California

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The food is great but costumer service .. not so much . I feel like the service has gotten worse over here years

As a San Jose native filled with Vietnamese restaurants in every corner... and as an OC alumni... it is mid. I got the bun bo hue Probably not what they're known for but Just straight up spice. Diluted in flavor. Skimped out on meat. Pork hock got hair, 2-4 slices of meat. Meat tasted like it was cooked separately from the BBH seasoning. Ruined my appetite to finish it. I also got 2 pcs egg rolls, good but nothing so special, was skinny. Chicken wings were okay. What threw me off is that I signed the receipt, didn't tip because I was dissatisfied and disappointed.. I turned my back on the worker but she called me right away, asking and specifically pointing on the section to tip. I said sorry no I don't want to, but she tried to ask again. It was just a weird awkward moment that made me uncomfortable so I just put 0 and left immediately. I understand the work hustle, but you gotta consider the servicing and quality too and they did not meet those standards. read more

Small venue, place is nice a cozy. Staff is friendly. First time for me at this place. Unsure why I always get dirty cups waitress was kind and changed my cup. Mom enjoyed her dish. I had The chicken Pho soup. It was really good. My small bowl looked a large bowl. Prices are manageable. And the Robot to sweet. read more

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Food was good! Got seated but took forever for them to approach us. I actually had to go up to them to let them know I was ready to order. The waiter was really rude!! Not sure of a name because I didn't see a name tag. Experience was based off of service again food was good. read more

We ordered take out from this place for our whole office and everyone loved their food. I ordered the oxtail pho and it was very tasty. It really hit the spot on a cold day. They packed all our food individually with our names and all the condiments and broth packed separately. Will definitely order more from here. read more

Pho Island - Oxtail noodle soup - Vietnamese Near Me - Chino, California

FOOD: Ordered the XL custom Pho and grilled pork (#36) and portions were LARGE! Two normal people might be able to split an XL. Pho was tasty and full of meat. Grilled pork was tasty. SERVICE: fast to take the order and serve. Price was decent for the quantity, but quality was great My kid loves the Robot server. Good call cause the bowls are huge. . read more

Pho Island - custom pho amd grilled pork. - Vietnamese Near Me - Chino, California

Environment was good. Service was good. Food was good amazing staff. Pretty chill place to hang out.

Food was good but the customer service was awful. First the lady got our order wrong, then she gave us a sauce we didn't ask for and then took the same sauce and gave it to another table, then she gave us spring rolls we didn't ask for and tried to make us pay for it. They tried taking our money before even showing us the receipt. She caused a whole scene and was being loud in front of the other customers. She made everyone uncomfortable. read more

This is the best Pho I have had. The servers were really nice and so was the owners. The drinks are amazing I really recommend this restaurant. You will love this place if you want Vietnamese food. Also the whole vibe is so amazing with music that's makes you feel so relax and at home. read more

This pho place is BOMB. It's my favorite pho place to go to when I'm in Chino. I usually get their rare steak pho. I've gotten their egg rolls and spring rolls before which are all good. The restaurant is spacious and I never have to wait when I come here. This place has a solid pho menu. read more

Pho Island - Vietnamese Near Me - Chino, California

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I really wanted to like this place, but the service was absolutely unacceptable. I've been to plenty of pho restaurants before, so I kind of expected the usual hit-or-miss customer service, but this was by far the worst I've ever experienced. We were seated and waited for about 15 minutes with no acknowledgment, while the server took orders from tables that came in after us. We had to steal menus from empty tables because no one handed us any. We had to flag someone down just to place our order, which felt incredibly unprofessional. Honestly, we were on the verge of walking out. No amount of good food can make up for this level of service. We had to get menus from empty tables and saw other customers doing the same. It was like a battle royale for menus. Sadly, I won't be coming back. read more

The chicken pho is good I really like the egg rolls. They have a great taste and crispy.

My friend and I were looking for places to eat when I stumbled upon this place and I had really been craving pho so we decided to try it out. We got to the restaurant around 6:30 pm and left at I believe 7:30 or 8 pm. We were sat immediately which was amazing they also got our order fairly quick; the food came out almost immediately after that but as the night continued I felt like they were rushing me out the door, I had to ask for a refill of my water and for a to go container, although I had you have to get up and ask one of the employees. When I was asking the employee she kept telling me to pay for my bill even though I wasn't finished with my meal. Furthermore, I was the only table being treated that way, every other table they got their refills and anything else they needed without asking. read more

First time here and wanted to try a different type of pho.... I settled for Pork broth and it was delicious! Service was quick and professional and will be back to explore more goodies! read more

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Service was great , the food was delicious,staff was friendly over all a great experience definitely recommend 10/10

Delicious pho with rich, flavorful broth and generous portions! The servings are big enough to satisfy any appetite, and the ingredients are always fresh. Definitely a go-to spot for a hearty and comforting meal! read more

oxtail pho 3/5 BBQ beef spring-rolls 4/5 Lemongrass chicken noodle salad 4/5 I had the oxtail pho , my noodles were a tad over cooked almost mushy texture. Broth had a subtle flavor of spices , balance nicely not to o salty . Sadly for an oxtail broth I expected it to have a more savory taste. Hubby and I liked the BBQ pork spring rolls , soft rice paper. we appreciated the extra sauce too. I like to dunk my rolls right into the bowls . You had hubby eyes wide open when he saw lemon grass chicken . Here it's served with lettuce, herbs and rice stick noodles salad. Having served this dish on a plate was harder for hubby to grasp. He's used to eating this type of noodle salad in a big bowl. Other than that he liked his dish Service here is mediocre, like any other typical pho restaurant/ Asian restaurants . Don't expect an attentive service from an employee. Our food did arrive quickly, the employees who brought our food had friendly smiles . After I acknowledged my gratitude by thanking them for bringing our food. read more

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Sat down and waited about 40 mins and no one came to take our order. People that came in after us was helped and received thier food read more

Hours needed update. Order online via Yelp/GrubHub states store open at 10:00 AM waited an hour. Store actually open 11:00. Food is ok.

Disclaimer, the food was great. I ordered the Ox Tail Pho and it was fantastic, however this review is based on the service and experience. The server seemed to be on attack mode when I stepped inside the door, but didn't attack the Asian man who came in at the same time I did. We both came in at 8:30pm. They closed at 9pm. Mind you there were people still inside so I asked if I could still eat, and the server gave me the most annoyed look and gave me such an attitude about how I needed to hurry up, but not to that Asian man who was welcomed and who he let eat in peace. It was comical. Another associate saw how he was talking to me and she asked "Do you guys know each other?" I said he didn't, to which point she said "Oh I thought you guys knew each other by how he was talking to you, I'm new here so I didn't know." Wow so the horrible service even took her aback! So I called the guy back over to order a side of eggrolls, he obliged but took the menu and tossed it to the side and sighed heavily under his breath. I couldn't help but to laugh because I had my friend on my phone who heard a lot of the exchange, and she was so offended, she said she will never visit. Crazy experience. I guess if you aren't one of them, you won't be welcomed. read more

Called early to place order for pick up , when I arrived they just started making the food. Really?

Delicious food! We love the food here. So many choices. The Pho is so good very flavorful and authentic. The rice dishes are very flavorful and they have a lot of variety. Oh and fresh vegetables!! My whole family loves the food from here read more

Came here for lunch & it was pretty good. We walked in & were seated right away. There was about 3-5 other parties inside. Greeted & handed menus, my uncle recognized one of the ladies from another pho spot my family frequents. The decor is pretty outdated but at least everything looked clean They have 3 sizes of pho here I got the large pho tai- lots of noodles. The meat was ok, the broth wasn't bad - I'd come back if I was in the area & craving pho read more

This place is really good, but I wish it didn't have a B health inspection score. I read the inspection report online, so I'll wait until it improves to an A before coming back. The food is yummy, the ambiance is nice, and the service is good, so I'm hoping to return soon. I'm sure more people would want to go there if it had an A. read more

The lady who took my order was rather rude and after getting my order I asked if she can give me the receipt. I assumed that she would put it in my order but she didn't, then when I asked for it, she seemed to get upset and told me that I "should have asked for it before" again and again and again. As if it was my fault for not getting it. Like how is it my fault!? The cashier always gives the receipt to the customer!! Yet, I get admonished for asking for the receipt she should've given me? What is wrong with the lady? Also, the food wasn't as good as I hoped, and I'm not being petty or anything it was "OK". read more

I've only dined here once in person but my husband has ordered to go from here for us quite a few times since it's on the way home from work. Liked: - more authentic than pho places close by - reasonably priced - a lot of vegetarian options - extensive menu The pho is pretty good and checks the boxes but it's not one of the best pho places I've been to (hence the 4 stars). Overall, if you're in the area or you live nearby and you're looking for some decent pho, this will definitely give you what you need. read more

Pho Island - Oxtail pho - Vietnamese Near Me - Chino, California

Been going here for years, but haven't been in a few months Service has gone down, sadly. My daughter and I decided to do lunch here on Black Friday thinking it was going to be busy, it was surprisingly not busy at all. We ordered our usual, Charbroiled beef Pho for me and Chicken Pho for her, 2 baguettes and a Diet coke. Food is always good but when your order arrives, 1 baguette is missing, I figure ok we will wait until the server comes to check on us...well never came, I had to go to front and ask for our other baguette. Sipping away on my diet coke, again thinking the server will check on us (mind you there were only 3 parties in the restaurant, total 7 guests) I again had to go to the front and ask for a refill of my soda. I loved this place, maybe not so much now, so sad. Well, we left no tip, which was well deserved. read more

Pho Island - Charbroiled beef Pho, Chicken Pho, 1 Baguette - Vietnamese Near Me - Chino, California