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Phoenix Autosport

5.0 (2 reviews)

Services - Phoenix Autosport

Routine automotive maintenance

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1 year ago

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Team Ryan Automotive - Family Owned and Operated since 2015

Team Ryan Automotive

(43 reviews)

I am very happy with Team Ryan…read more When I entered the office area, it was clean and neat. The team was friendly and very helpful. I had a number of issues to check into and though I thought the diagnosis fee was a bit high, the quality of the experience made up for it. I will be back to get the rest of my work done.

I am writing this review as a severe warning to anyone considering Team Ryan for their vehicle…read moremaintenance. My recent experience here was not only a prime example of unethical billing but also a horrifying instance of mechanical negligence that nearly cost me my life. ​Initially, their inspection report stated that I only needed to replace my rear brake pads. However, the final estimate and invoice heavily inflated the scope of work, charging me for rear brake pads, rotors, and a brake fluid exchange. ​The real nightmare began a few days after I got my car back. While driving, a brake caliper bolt completely fell out. This is an absolutely unacceptable and fatal error for a mechanic to make. Due to their incompetent work, my brakes failed, and it could have easily resulted in a deadly accident. ​I managed to slowly and carefully limp my car to a nearby, different auto shop to get it safely re-attached and repaired. When I contacted Team Ryan to demand a refund for their botched brake job as well as the emergency repair costs from the other shop, their response was completely absurd. They agreed to reimburse the cost of the emergency repair but blatantly refused to refund the original brake job, claiming that "the work was already done." ​They charged me for unnecessary parts, performed incredibly dangerous and sloppy work that endangered my life, and still felt entitled to keep the money for the labor they completely botched. ​If you value your safety, your life, and your hard-earned money, do not bring your car to Team Ryan. This is not a shop you can trust. ​[UPDATE in response to the owner's reply] ​It is terrifying that you publicly classify leaving a brake caliper bolt loose on a heavy vehicle as mere "human error" rather than "severe negligence." Failing to properly secure a critical life-safety component is the absolute definition of negligence. ​Yes, you paid for the secondary shop's emergency repair--but only because your botched work left me stranded with an imminent catastrophic failure. However, you conveniently left out the fact that you are STILL refusing to refund the nearly $1,000 I paid YOU for the original, dangerously defective brake job. ​"Standing behind your work" should mean fully refunding a service that actively put a customer's life at risk, not just paying off the emergency fix while pocketing the money for the failed job. My warning to other drivers stands: Avoid this place.

Phoenix Autosport - autorepair - Updated May 2026

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