I'm pretty new to Micro Center, but I find it amusing the decor reminds me of the corpse of a Fry's…read moreElectronics (rest in peace, my dudes). In terms of PC parts they're technically here, but it's not really kid in a candy store vibe for tech that I was hoping for. I've only ever done purchases, never had to get tech support so can't speak on that angle. It's a little better than buying parts on Newegg, but sometimes the variety of parts leave little room for variety. When I specific tech concerns for my rig, some of the staff kind of gave me the path of least resistance answer like "we don't do that here", not even at least trying to attempt to solve my problem or tell me where else I should go. Was hoping this would be a good spot to go if I ever did need tech support, but that doesn't seem to be the case here.

I've spent thousands of dollars consistently at this Micro Center location over the past year,…read moreprimarily on higher-end PC components. Unfortunately, my experiences have repeatedly involved inaccurate guidance from staff and a lack of follow-through when issues arise. During a workstation build, I purchased a motherboard and was told confidently that it supported four NVMe SSDs. Based on that advice, I was sold four NVMe drives at the same time. After getting home and installing everything, I discovered the fourth "slot" was actually a Wi-Fi NVMe slot, and Micro Center does not even carry an SSD compatible with it. This should have been identified at the point of sale, especially since the motherboard and SSDs were purchased together. In that same build, I was also sold a Wi-Fi PCIe card alongside an AMD motherboard, despite the box clearly stating it was not compatible with AMD platforms. Again, this was sold with confidence by staff while all components were being purchased together. I also ran into a fitment issue with an AIO cooler. I explicitly told the associate I was using a Corsair Obsidian 1000D case, and the rep looked up the case and assured me a 360mm AIO would fit. After getting everything home, I found that the case requires a 420mm AIO in the top configuration. The unit I was sold also appeared to be an older, unbranded model pulled from the back rather than a clearly current, well-documented option adding to my concern about the recommendation. More recently, I placed an in-store hold on a Bambu Lab P2S combo after confirming availability with an associate and was given a printed hold slip with a date and timestamp. The next day, while on my way to the store, I received a call saying the unit was no longer available and had been "allocated to online inventory." The paperwork I was given showed zero web orders, and I was told the people who could explain the allocation weren't available. I was then told a manager would follow up when new inventory arrived. I waited through a holiday, called again, and was told the manager was busy and would call me back. That call never came. As of today (Thursday), the store's website shows eight units in stock, yet no one ever contacted me. At that point, it's hard to avoid the conclusion that either follow-ups aren't being tracked or customer commitments aren't taken seriously. I understand that inventory sells out and mistakes happen. The issue is the pattern: incorrect technical guidance at purchase time, documented assurances that aren't honored, and repeated failures to close the loop after escalation. For a store that markets itself on knowledgeable staff and expert advice, this has been disappointing. I'm leaving this review so store leadership is aware. I want to continue shopping here, but based on repeated experiences, it's becoming difficult to trust the guidance or the follow-through.

On 3/23/26 I. Ordered. A Samsung Tv 55" at the rockville store. I was given a delivery date of…read more3/27/26. On 3/26/26 at 7:30pm I was advised by phone that the tv was not shipped from the factory and my new delivery date would be 4/2/26. On 4/1/26 I dec to go into the Rockville store to confirm this new delivery date. I was advised that my delivery date is 4/6/26 Today 4/6 /26 my tv was delivered damaged. On the right the screen was cracked, when I turned the tv on multiple lines were running on the screen with no picture. I immediately phoned Best Buy customer service and was advised that the delivery record had not been updated give it 24hours I was given this ID#373734159. It has been over 3 weeks since I purchased with no TV. This is deplorable service.

I just had a very disappointing experience at the Best Buy in Rockville (Store #293). I was…read moreassisted by a sales associate named Neil, who was great where he answered all my questions, told me he'd bring my Ninja Slushie machine up to the front, and that my AirPods would also be there. He even mentioned that someone at the register could call to see if it was possible to extend my financing beyond the standard 12 months, which has been done for me in the past. However, when I got to the front counter, I asked the young woman there if she could check on my financing terms. She abruptly said, "It's 12 months and no," with a firm and dismissive tone. I politely explained that this has been extended for me before and asked if she could just call to check. Again, she flatly refused. I then asked if she could get Neil for me. Instead of helping, she turned to another employee and started to answer their questions. After waiting a couple of minutes, I asked again about Neil, and she said, "He's gone for the day" even though I had literally just seen him in the next section over. At that point, I decided I didn't want to continue with the purchase. As a former Best Buy employee of over 7 years, and someone who helped launch the first Best Buy for Business program and nationak Geek Squad this was honestly the worst customer service I've encountered at the company. Now I completely understand why so many people prefer to shop online instead of in store.

The service is A class!…read more I came here to repair my Samsung Galaxy S7 phone (did not boot), and was prepared to pay much $$$... However, the guy did his magic, booted the phone and explained me what he recommends (he also said that he doesn't think a new screen worth the cost) When I asked how much should I pay he just waved and wished me a good day! I'll sure come here for any issue I have with my phones. Highly recommend!

Exceptional service! They answered the phone and quoted me a price to fix my shattered iPhone 6s…read morePlus screen immediately. The price was too good to be true but with all the great reviews I took a chance and I am so glad I did. They fixed the screen in under 30 minutes with a comfortable waiting area. They were polite and positive which is great because I love my phone and was devastated when I brought it in. They are located on the second floor of the building with a small sign.

Martins is amazing. I have a small home based business that…read morerelies completely on the use of my computer. Martins has solved all the computer issues that have befallen my business. He arrives, many times, within 24 hours to get my business back up and running. When it came time to upgrade my equipment, Martins customized a new computer system for me. As a small business, I don't know what I would do without him!

Martins is very professional, knowledgeable and prompt. I cannot recommend enough. If you need…read moregreat computer service, contact Martins!

Had some trouble with a case swap on a high end gaming pc. They were able to help me super quickly…read moreand charged a very reasonable price. Very knowledgeable and made sure I was well informed about my new rig. Highly recommend!

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

I had an excellent experience with JL computer service. The customer service was truly high…read morequality--friendly, professional, and patient in explaining everything clearly. I really appreciated how responsive and honest they were throughout the process. Jack (the owner) went ABOVE and BEYOND. He came in when the office was CLOSED to work on my laptop in order to meet my timetable. I wouldn't hesitate to recommend them to anyone looking for reliable, top-notch computer repair.

Second time I've come here and I've always had a pleasant experience. My Mac laptop battery went…read morekaput and Alan was able to fix it and replace it within a day. I dropped it off and he kept me updated on the status, which was amazing. They do both Apple and Windows products. Def recommend a stop here!

Excellent store, best in DC area. I've been shopping here since they opened in the 90s. The manager…read moreRamesh Tandukar and the cashier Ms. M Orphear are both friendly and EFFICIENT! Thank you for getting the job done right the first time.

I'm not exactly the most computer savvy person but our computer was displaying an error message and…read moreI had to reinstall Windows. The only way to do that was via a USB drive so I came here to get one. They have a large selection of everything computer related, including a large selection of USB drives of every capacity you can imagine. Also the cashier was very friendly. I won't be a regular here since I don't need computer related items too often but I'll come back here again if I need anything.

My Windows computer was restarting constantly and couldn't be used, so I took it to the Computer…read moreTechnology Center. It had restarted so many times that some security feature was preventing all logins. First, they had to solve the login problem by cracking Windows security. Then they ran diagnostic tests that revealed RAM faults, requiring a new motherboard. In a few days, the new motherboard arrived, and now the computer is back home and working perfectly. This is the same sort of experience I've had before with the Computer Technology Center, so I was not surprised. Their office is open--they don't take your machine to another room. They'll do the diagnosis right in front of you. If the repair is simple, they'll make the repair while you watch. This openness gives one great confidence in their work. The price for the work was very reasonable. I hope I don't have another computer failure soon, but when I do, there's no question where I will go.

Fast service at a very reasonable cost. Laptop is running well, now. I would not hesitate to use…read moreagain. The office is accessed to the side of the building, up stairs and on your left. Thank you.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

I had malware on my computer that I picked up from a cookie. Within five minutes the technician…read moredetermined what the issue was fixed it and I was on my way. He didn't even charge me. Amazing customer service and I will definitely bring my computer here anytime I have issues.