Five stars for successfully treating a cat that has spent the last seven years perfecting the art of avoiding humans. For years she was simply "Patio Cat." I fed her daily but wasn't allowed to bring her inside. After I moved, the guilt kicked in and I began the mission of trapping a community cat who is clearly smarter than most people I know. Eventually... success. I called ahead to ask if bringing in a trapped semi-feral cat was even a thing. The staff was incredibly kind and reassuring. The team handled it like absolute pros and whisked her away so I didn't have to watch the chaos unfold. From what they shared, Cat immediately demonstrated her Olympic-level wall-scaling abilities, but they managed to take care of everything we needed, AND walked me through a clear cost breakdown before doing anything, thank you! And were genuinely kind through the whole process. Cat is now home, safe, and pretending none of this ever happened. We'll be back for boosters... assuming I can outsmart her again. read more

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I've taken my cat here for years and always had a good experience! The staff always treat us nicely and are very sweet with my timid cat! I had an appointment today for my cat to get a vaccine and checkup and there was hardly any wait after I checked in. My cat gets scared and peed in her carrier in the car and they made sure to give her a pee pad for the ride home. They did a thorough exam and cleaned her ears too. I think their pricing is fair and reasonable. They have a wall of animal pictures in the lobby which is cute. read more

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Problem solved but it took a lot of time. Let me clear this up - the veterinarians are excellent in this office. The issues I had were administrative and policy issues. The veterinarian called me this morning and said that they had followed up with Maricopa County and that I was right - that they should have given me the 3 year certificate. read more

NEW UPDATE: Went to the AZ Vet Board and got some interesting facts: 1. They did not check Stitch's records of the year before and the tube they used this time was DOUBLE the size of the tube used the year prior. Which shows they did not check records prior to going into surgery - so if your pet has any allergies or other concerns even if it's in the record: does not seem like they check it? Potentially - something for you to really think about before bringing your pets here. 2. The vet was put on probation because of what happened here. So even the Board saw that they were at fault for Stitch's wrongful death. 3. The vet tech (WHO STILL WORKS HERE) is NOT certified with the state so NOTHING could be done to ensure that this doesn't happen again other than pulling him from surgeries. FYI, they've pulled him from surgeries but ... he's still there. And he sat in the Board hearing looking angry/bitter instead of any remorse for what he had done. Curious how many other vet techs here are uncertified and poorly trained. 4. Furthermore, we learned that this was their SECOND accidental death at this vet within a short span of time as they had accidentally overdosed a cat with too much anesthesia during another surgery. Definitely more reasons I will keep warning people not to bring their pets here especially if you truly love them like family. read more

I had the absolute best experience at the Phoenix Dog Cat Bird Hospital. They were super transparent with everything, including pricing. My cat is a senior and it was time to get her some extra testing and a dental cleaning/check up. While this is never going to be cheap, I felt the price was extremely fair. They treated my little girl with so much care - despite the fact that she's a total menace at the vet. Everything with all of her testing and dental went smoothly. I was super impressed with the constant communication provided by this facility. The price ended up being a little less than the estimate! Not sure I've ever had that happen. But most of all everyone was so kind from the doctors to the assistants/techs to the front desk staff. I am so happy I found my cat a new vet since making Arizona our home! read more

Referring back to Jessica's experience... I have no beef with Phoenix Cat Bird... they are a well known, experienced clinic that has been in the neighborhood forever. However, there should never be a situation where the cat gets out of its carrier and is bouncing around the room. It is, of course, dangerous for the cat and everyone else. The folks that are really expert at handling ferals are the spay/neuter clinics. They service a ton of feral cats, because we TNR volunteers go there all the time. They also charge much less than regular vets. It is extremely helpful to get the feral cats into a double-exit trap too, rather than a regular carrier. It is so much easier for the staff at the clinic. Check out Altered Tails, Midwestern, the AHS, and my favorite, Low Cost Spay & Neuter (formerly AZSpay-- $55 per cat to fix a feral). read more

Years ago when I first got one of my cats this was the vet I took him too because I lived right next door. I remember the doctor was so amazing. That doctor has since retired, one of my babies has passed over the Rainbow Bridge, and I even got a whole other diva pet to add to the mix since then. Time marches on. It had been many years and many moves since I had been back in that hood and they even moved to a bigger facility across the street. One of my babies had an ingrown, into the pad, nail. OUCH! Bad Mommy here. I am always so good at clipping their nails but I guess this one nail was a little out of control and grew long and fast and somehow I missed it until the poor nail grew clear over the other side and was inside the paw. OMGOSH. I was scared to death to touch it. My cat seemed well, not sick nor bothered by it, nor worse of the wear but I thought I had better get that taken care of pretty fast. I was looking for something closer to home than my last vet since the cat hates cars and gets traumatized when I take him anywhere. I was still in their data base so this worked out well. Since the last time they have a whole new staff and facility. They treated my baby so well. Like I mentioned he hates the car and gets pretty worked up and traumatized when I take him anywhere. They were all kind and caring and even the bill came out cheaper than I had expected and budgeted for. I really appreciate that being on a small pension. Thank you everyone here for being great to my baby. read more

We have known Heather Oyan for many years and continue to marvel at her excellence and competence. But this past week we met the vet tech, Thomas whose care and compassion was stunning and greatly appreciated. What a great team: Heather and Thomas, who combined to literally save our precious cat --- many thanks! read more

Sadly, I didn't feel the love here. My 17 year old kitty had some bad breath and was lethargic. No tests were done, was just told she needed 2 bad teeth pulled and it would cost near $3000. I took her somewhere else, and after running tests and blood work it was discovered that she had a urine infection, no bad teeth, they just need cleaning. After starting antibiotics she's her usual sassy self again! Feel like I dodged a major rip off bullet here. Needless to say, I won't be going back. read more

My partner and I had to put our dog to sleep today and had the kindest staff and doctors at the Phoenix dog cat and bird hospital. My dog had been going there for 6 years. Dr. Hamilton is an expert in her trade and was very helpful and compassionate today. We appreciate the entire staff and the empathy the entire team gave around this difficult decision and time of loss. read more

Phoenix Dog Cat Bird Hospital - Our old lady - Veterinarians Near Me - Phoenix, Arizona

I have a 15 year old cat who needed a new vet. I made an appointment with Phoenix Dog Cat Bird hospital with ease on their website. The office was communicative about deductible and cancelation fees, which I appreciated. All of the staff was incredibly nice, the vet and tech took great care of my old man. They listened to all of my concerns and suggested options for his care. I highly recommend! read more

Phoenix Dog Cat Bird Hospital - Veterinary exam room with metal table and computer with a cat inside a blue carrier - Veterinarians Near Me - Phoenix, Arizona

We are so happy and lucky to have found Dr. Sosnow and all the wonderful staff at Phoenix Dog Cat Bird Hospital. We had a bad experience at another vet and was wary of finding an office that was best for our very nervous dog. Thank you for easing our nerves and taking such wonderful care of our precious fur baby. read more

They won't do exams and vaccines for a litter of puppies. I had high hopes of finding a vet I could consider my vet of choice but was told to go to a clinic instead. I don't want a clinic I want a capable caring vet near where I live that I can bring my dogs and our occasional litter of puppies to. Too many puppies at one time.. 7 small puppies? The visit takes less than 45 minutes to perform fecal exam, quick health check and administering vaccines and I called a week ahead. Can't speak to the service they do provide as they wouldn't schedule us. read more

1. Rude front receptionist. Been there dozens of times and the same person barely kooks at me and never remembers my name. 2. Incompetent Vets! My dog saw 3 Vets there and not one could offer any advice of what to do about a "mysterious" growth in my dog. Not one of them even botherered asking for a biopsy (which a new vett from a different clinic did immediately). 3. Terrible record keeping. Had all records sent over to my new vet and 2 recent tests (heartworm and bloodwork) for one of my dogs were missing! 4. Chage too much. Go to Dr. Kelly's for vaccines and dentals...MUCH CHEAPER! read more

I left feeling in the middle as far as this experience not sure if I want to return. The staff for the majority was great excluding the vet. Check in was fast and easy. As a first time customer paid a $55 deposit for booking. Not thrilled but I get it. Nice Jax my dog, was checked in. They took my card for my pet assure membership. They did try to upselll me into additional labs since my dog was older than 10. I declined. All was good low stress until the vet. She came out and her bedside manner leaves something to be desired. She said my dogs paws were raw and an area on his front right leg the fur was gone and gave me a look of judgement. I said yeah that's why we are here today. I'm your customer this is the first impression and it wasn't good. Then she states he is overweight and interrogated me on how he was fed. She stated he was over 20lbs overweight which is bullshit. She then wouldn't leave it alone. After making me feel like a pile of crap, then states she will give him a Cytopoint injection, recommended wipes, and a prescription for his paws. I agreed to that. Next day my dog has a smile on his face and the licking non stop is much better. I'm glad but as a customer felt disrespected I think I will have to consider a different vet on any future visits. read more

Phoenix Dog Cat Bird Hospital - My dog Jax - Veterinarians Near Me - Phoenix, Arizona

Bennit's new vet sat on the floor and petted him during her exam. He was happy and relaxed. Then she took him to another room for his bloodwork and vaccines. When the tech brought him back, he tried to follow out. That's him waiting for her to return AFTER he got shots He's in good health and has what he needs to travel to Thailand. I'm not surprised she said he needed to lose 7lbs. Choncy boy doesn't know he's going on a diet. I would highly recommend this place. Bennit approved read more

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My visit today was just one of THEE best ever!!! They got me immediately into a room and it was nice and cool and very clean !! The female vet ( Dr. Sosnow ) was so VERY personable and she was so pleasant , I would love for all my experiences with places and people to GO so great !! We will NOW continue taking all of our pets here !! Dr. Sosnow I would highly , highly recommend !!! I Felt so comfortable and so did my son ! And my toy poodle Dody !!! When we got the bill it was reasonable and this is my favorite place now for all my dogs ! THANKYOU so much for making it great and Thomas was amazing as well ! Five plus stars !!! read more

Dr Sosnow is hands-down one of the best vets I have ever used. I have had multiple cats and dogs over many years and have seen many vets. She is very kind and thorough and extremely helpful. This place is extremely affordable and Dr. Sosnow does not recommend anything that is not absolutely needed or necessary. She is very down to earth and knowledgeable. The vet tech here and the ladies at the front office are all extremely sweet and helpful as well! So grateful I found this wonderful place to take my pets to!! read more

What did you do to my cat? I brought her in for a dental cleaning and possible extractions, with explicit instructions not to remove all her teeth. I hear nothing from your office and when I go to pick her up, you tell me you have taken out so many teeth, she can only eat wet food for the rest of her life. She has been in hiding for the last 24 hours. You have mangled and traumatized her and you have the nerve to berate me for not being able to hunt her down this morning to give her pain meds. What you did is barbaric. I rue the day I brought my cats in to your office for treatment. read more

I used to go to this vet but now can never get a timely appointment. They don't keep any same day spots open like the others in the area. Bummer. read more

Dr B and the entire team saved our cats life. We called last minute with an emergency and they got us in same day. We were thinking we were going to have to put Carl down but she realized instantly that he had a really bad urinary blockage that she treated and ultimately saved his life. Forever indebted to Dr B and the entire staff at this vet. Thank you read more

Phoenix Dog Cat Bird Hospital - Veterinarians Near Me - Phoenix, Arizona

If you're looking for a Dr. and staff to love your animal and take great care of them, this is the place. On top of that, they are very reasonable. They're not out to take your money. They want to make sure that your animal is taken care of. My beloved cat Jade was taken care of like a princess. I want to thank the staff and the Dr Sosnow and Dr. Gifford for everything they did for her. Pat O read more

The owner did NOT COMPLETE BOTH MY CATS TREATMENT! She acted unprofessional and immature. I caught her in a lie and she lost it and told me to pick up my pets records and find a new vet. GROW UP! WOW! I DO NOT RECOMMEND THIS PLACE. They will over charge you and the assistants tell you one thing and another one will tell you something different! None of these people are on the same page. They lack communication or lie to you. Don't go here if you can avoid it! Just bad business ethics. The owner is a disturbed woman and she must bring her issues to work and takes it out on you. I suggest she find a therapist or a new career. Terrible place!!! My cat won PET HERO thru ARIZONA PET PROJECT, and they found me a nice Vet that cares. read more

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I was trying to make an appointment for my dog. It gave me the option to call in to make an appointment. The front desk lady Stephanie hanged up on me the 3 times I called trying to explain why I wanted to get my dog checked up. The only reason why I called was because it had very good ratings but unfortunately I did not have a good experience. read more

Dr Giffords was awesome with my 15 year old baby! He took the time to listen to his issues so he could figure out the best plan for his care. Love love this Vet and his friendly staff they are all so nice and make you feel comfortable while they are caring for your pets! This vet office is very clean I highly recommend this Vet Hospital read more

Phoenix Dog Cat Bird Hospital - This is Bailey my pride and Joy 15 year old cat - Veterinarians Near Me - Phoenix, Arizona

I have been to a couple vets in Phoenix and this was by far the best experience I've had at a vet in general. The staff was so friendly, informative and kind with our kitten. They also have very fair prices. We will definitely be back read more

New to Arizona, I choose this vet when my 12 year old pup had some tummy issues. Vet ordered a ton of tests and gave him antibiotics and another med to calm his tummy. Once results came in, she left me a voicemail that his kidney levels were elevated and to call her back. She knew his litter mate had died of kidney disease the year prior. This is not a message you leave someone! I finally get her to call back and she ordered some urine tests and said it was "only $40" so I took him back and was charged $65 and had to argue with them. Guess who never was called about the urine results? Four weeks later, he's sick again and I didn't want to return. I called twice asking they email me the results to share with a new vet. They didn't send them. I arrived at a different clinic (Madison Animal Hospital) and their staff chased down the results when I couldn't get then turned over. Thankfully the Madisom vet was competent and advised me that the battery of labs from here and the new ones showed he not only had pancreatitis but was in kidney failure and likely had cancer. I let him go yesterday. He didn't need to suffer and had they been competent I could have saved him some agony almost $600 in lab work. Avoid them. read more

THEY KILLED MY CAT they gave him too much anesthesia and gave me an extremely insensitive call letting me know he died on the table. THIS IS THE SECOND CAT IVE TAKEN THERE and they admitted to over vaccinating my other cat so badly that she got a tumor and had to have it removed DO NOT GO HERE. THEY ARE TERRIBLE. read more

Doctor, tech, reception--all were accommodating and kind during difficult time. Thank you.

I no longer recommend this business and feel you should explore options before taking your animal to the facility. All it takes is someone at your front desk to be rude and you have lost 3 animals. read more

Needed a new vet after moving back to Phoenix, and couldn't be happier! Exemplary service, kind staff, and very reasonable prices! Definitely recommend! read more

Toda was dog Lola's first appointment here. Night and day difference from her previous vet! Their office was clean and up to date. As soon as you walk in you are treated with a smile by the front desk lady. My dog does not do well with other animals and this facility was able to accommodate with no worries. When Lola was taken back to a room with the vet tech she was unsure at first. The vet tech made sure to make Lola feel welcome. There was lots of petting and reassurance. The vet came in and was also reassuring to Lola. She addressed all allergy concerns and made changes to Lola's medicine. First impressions are lasting impressions . All staff were absolutely amazing. I will continue to take Lola here for her ongoing needs. I will add my two male dogs when needed. Thank you to everyone who was involved in Lola's appointment experience. You treated me well and my fur baby. read more

Today, we had the day no pet owner ever wants to face. Saying goodbye to our pet. We were so fortunate to be in the compassionate hands of Dr. Sosnow and her wonderful team at the Phoenix Dog, Cat, Bird Hospital. Hands down the best experience we have ever had with a Vetinarian. This will be our new medical home for our pets! Thank you, Dr. Sosnow and team. read more

Great customer service. Handled my dog with care. Explained everything to me. I will definitely go back if/when needed.

Highly recommend this vet office. The staff is friendly, reasonably priced, and I feel like the vets make decisions solely with your pet's best interest in mind. They can sometimes be very busy making it tough to get an appointment within 36-48 hours but that's because they're good at what they do and it does not deter me from using this office. read more

I see this vet office has gotten a tragic review recently and I feel for the pet owner. Hopefully the hospital corrected whatever mistake was made in that case so it doesn't happen again. My cat recently had some skin tumors removed (Sept 2023), and 4 months later the surgery appears to have been successful without complications. I can imagine just like in human medicine, mistakes can be made in animal medicine. I've been going here for almost 3 years now, seeing Dr. B. She's very knowledgeable of cats. The staff has also always been kind to me. I have autism so I can be a bit challenging when it comes to my cat and they have handled things very well with me. read more

PET OWNER BEWARE! My husband and I had been going to this vet for 4 years. I had always handled their appointments (for 3 pets total) and even took them to many appointments. Their customer service and professionalism was great, which is why we continued to use them. Unfortunately, within the last couple of years, the service level and professionalism has basically gone sideways. We had all of our pets examined during the pandemic, no issues arose, but they ran a laundry list of tests on each pet did not even need. When concerns arose about one of our pet's health (months later and completely unrelated to the blood panels previously ran), they couldn't even be bothered to refill a prescription they initially wrote and I had to chase them down for 2 weeks, calling every day and pleading with them to return my calls. Unfortunately, it was 2 weeks too long and she passed away from their negligence. Additionally, when I called to request our remaining pets' records, Stephanie refused to give them to me, claiming I wasn't an owner on the account. I set up the profile for each pet, filled out all paperwork provided upon each visit, but somehow Stephanie felt it appropriate to blame the customer and refused to speak to me further. The interaction became strange and unprofessional as she continued to blame me and refused to speak to me, only my husband. I advised her I would call him via conference call so he could "make me an authorized user" and she promptly hung up the phone. Their disorganization, unprofessionalism, and full negligence regarding the health of my pets are the reasons we were pulling their files in the first place. We have already found another vet to take them to and have used them on and off for years. STAY AWAY from this vet office. Even the veterinarians themselves seem aloof and only interested in talking us into things we didn't need, which is how my husband began taking them to appointments during Covid in the first place. Prior to the excessive upselling, I was the sole owner taking them to their appointments. P. S. They also false advertise, considering they don't even service birds. STAY AWAY FROM THIS RECKLESS BUSINESS. read more

I wanted to take the time to thank all the doctors and staff at Phoenix Dog Cat Bird Hospital for their professionalism, ease of service and kindness. I started taking my dog Teddy there when I moved to the area in December of 2020. I then got a kitten a few months later and all the doctors and the staff have been great with whatever I needed. We are now moving back to California but wanted to take the time to write this review before we left. Thanks Again! read more

I took my 9 1/2 yr old dog here and since De McGee left it has gone downhill. My beloved dog had two ear infections, a runny nose, and dry cough. They gave him blood tests and antibiotics. The antibiotics did stop the cough and ear infections. Dr Schneider was the vet non compassionate. I called back when my dog was still acting sick and asked for more antibiotics and I was given different antibiotics that my dog appeared to be allergic to. I called they said stop the antibiotics which I did. My dog could not breathe now and it was getting worse. He had such labored breathe it was terrible. I had to wait for an appt and by the time I took him In it was bad. Dr Schneider looked at him again and said if I didn't have the money to spend thousands I should put him down. I was so distraught and didn't know what to do. She said he is an old dog. I didn't want him to suffer. I now deeply regret taking him there. I could have taken out a loan if I knew what his treatment was. Dr Schneider never even put him on the table. Everything was done on the floor. I put my dog to sleep without a real diagnosis. I have Congestive Heart Failure and my neighbor thinks my dog had same so lasix or Spirolactone would have taken the fluid off the heart and improved his breathing. I am heart broken and I blame myself. I didn't fight for him. He was my baby. She couldn't hear his heart because he was jumping around so no addtl effort was made. Please don't take any large dog here please! They are ill equipped to take care of them. read more

I initially gave them a 3. Please know that this awful woman is turning the situation around to be entirely my fault. First of all, my dog is now dead. I don't hold them responsible but their care was not thorough. Other tests should have been done before sending me to a cardiologist. Despicable. They offered a cardio diagnostic (I was told $2-4k for diagnostics which I didn't have so yes I wanted to try antibiotics before taking out a loan on something that has a high likelihood of killing my dog) the end game was so that I could put my very old dog with a heart condition under anesthesia. When the first antibiotics didn't work I did ask to try a different one but was not given any other options just a script refill. The appointments for a cardiology appointment were months out so this care plan this person is talking about is moot because he did not last months. Going to a cardiologist was the only other option they provided. These people didn't even want to do blood work until I asked but I decided to take him elsewhere because I was disgusted with the treatment. Have you ever been to a vet with a geriatric dog and not have them order some blood work? I have not. It's your choice where to go but you can see who they are from their reply. Trust me I did not forget a single detail as this person implied. Just gross. I loved my dog very much and I'll beat myself up forever for going to this vet. Don't go here. read more

Phoenix Dog Cat Bird Hospital - Very happy to have more time with my sweet boy. - Veterinarians Near Me - Phoenix, Arizona