As a guest, everything was perfect, well planned and organized. The service inside and gravesite was notable and the socializing afterwards was excellent read more

As with everything you have a choice. Find another place for your loved one. Our daughter was buried here 15 years ago and have never had anything but dirt around her headstone. Think it's because of the tree? Think again. It looked exactly the same before the tree! read more

First of all I'd like to add, they have helped me through every step with laying my father to rest, answered every single question I had, and kept my budget in mind. Nicole and Erica have been so helpful and informative with every single little thing. Nothing but kind people here that actually care. If I could give 10 stars I would. THANK YOU PHOENIX MEMORIAL!! read more

Today was my loved one's (would have) 90th birthday and my family and I went to go spend time with her before 8pm (the usual times I can go) but my heart was ripped out of my chest when I saw a sign saying "closed from SUNSET to 8am". YOU FORGOT TO ANNOUNCE THAT. You don't even know how much a change in hours can mean to the surviving family members. I hope your staff AND whomever is the reason behind this feels the same pain as me but 10 fold. You also lied to my cousin about the truth of finances after death. I wish I could take my family and friends out of your cemetery. read more

Phoenix Memorial Park and Mortuary - LIES - Funeral Services & Cemeteries Near Me - Phoenix, Arizona

What is going on with the water? The trees are dying. The sprinklers are not working. The grass is dead. Even the faucets for vase water is off. I spoke with the staff a month ago and they said they know and were working on it. Only gotten worse since then. read more

This update is long overdue. Just wanted to say that Donna C. is a manager and deserves more than 5 stars! She reached out to me after my first review and she is very easy to communicate with - she responds very quickly, always professional and provides any questions/guidance we need. Donna you are a star & I truly appreciate it! Thank you! read more

im absolutely furious. if i could go back in time i would have had my grandfather buried elsewhere especially if i knew his headstone would be disrespected. i drive 90 round trip to see his headstone. I came in on January 2 to put flowers in my grandfather's vase for his headstone, but i found out somebody had stolen his vase when i got there. I went into the office and showed them a picture, and they said." we will put in a work order for a new vase, to level his headstone" because it would constantly get covered in mud. i came in today on 1-7-2024 to see them not replace the vase or level his headstone so now his headstone is not readable and absolutely flooded out. People pay x amount of money to get buried here and they can't even do their job and keeping the headstones clean or not vandalize. this is absolutely disrespectful to the people who have loved ones buried here. read more

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I have already talked to you Donna and you were supposed to get back to me about putting my husband's name on the stone. As usual I have been waiting for 2 days and no return phone call. I would really appreciate it if I could speak to someone higher up in administration to see about my getting this done or maybe I should be taking my husband's urn to another place. read more

This cemetery looks abandoned. Less than 50% of the grass is being watered. The system is obviously not working properly. Many vases are knocked over and many are broken. It's absolutely atrocious! I can't even give it 1 star but had to in order to post this review. My parents are buried here and it's heartbreaking to see how poorly the grounds are being managed. Dignity is not the appropriate description of this cemetery. read more

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I hate that they play music in the cemetery. It's just wrong. It seems very disrespectful read more

My review is based on the attention we received in the unexpected passing of my grandma at 93 years old. She had purchased a plan with Dignity in Orlando. When it appeared as though her final days were upon us, I contacted Lisa at Dignity, who immediately escalated our case up to her boss and further upper management. They spent the whole weekend and after hours digging into the out-of-state plan to see what services were paid for, in kind, since my grandma had purchased the plan in 1992 (32 years ago). The value of what was received was exactly what we needed and more! Dignity handled everything very well. The communication was excellent and the literature was helpful. They did a nice job preparing my grandma for an open viewing funeral event, and she was cremated and prepared to be shipped back to the plot next to her husband in Orlando, FL. I am so grateful for the care taken, the respect given, and the service rendered for basically, a surprise funeral. We purchased a guest book with her photo on the front and memorial cards, and they were all high quality and very beautiful. The grounds are lovely and well maintained but surrounding the grounds, it's just basically an open field in the hot Arizona sun. I would definitely go with the cremation services here and take the ashes home with us or sprinkle them into the Caribbean Sea. Thank you Dignity! We will be buying our services for ourselves with Lisa and Kaija! read more

This is what we came to Easter morning, flags on the ground, all vases pulled up laying on the ground. read more

Phoenix Memorial Park and Mortuary - Easter morning - Funeral Services & Cemeteries Near Me - Phoenix, Arizona

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My father passed in December of 2021. We ordered a headstone and the process was slow and took over a month to get ordered. I called at three months and six months. I emailed monthly after and received no response. I called today and was informed the salesman was at a different r location. They told me that due to supply issues it was taking 9 to 12 months and it has been almost 11. They would not get me an estimated date and told me they would not call the supplier because they will just say it's in process. This expensive item was prepaid . I was told that so could call the general manager who would just tell me the same thing. I used the words you don't give a shit and she called me rude and hung up on me without any assistance . Believe me I was not rude at all. The facility is responsive until they are paid. They charged me a lot more than agreed on a prepaid package due to the need for a vault. ..but never told us while our parents were living. Now they just keep my money and offer no assistance read more

WARNING!!! This company deserves less than one star but one is the lowest allowed. This company provides a very bad service. My brother passed away on Nov 1, 2022 and was transported to Phoenix Memorial Park & Mortuary for cremation. I am next of kin but they did not notify me for fifteen days. After notification, they waited another 3 weeks to do the cremation and set the burial service date. I also requested a copy of the bill three times but was refused stating privacy issues. I also spoke with Donna but received no satisfaction or copy of the bill. After all that mess, I ran a search on the company and discovered that they have about 58 Better Business Complaints and are NOT A BBB CREDITED BUSINESS. I also checked the corporation commission and discovered that they are listed as "INACTIVE". I also searched for a funeral director/mortuary license in Arizona but found none. I am the decedent's next of kin and need a copy of the charges to submit a burial/cremation benefit request to the VA but they still refuse to give me a copy of the charges that the VA requires. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. They cause more grief than anything else in a family death. read more

it took 3 weeks to have the ceremony for my mom, through no fault of our own. this was unacceptable! I reached out for care, for issues I was having with handling it mentally. I got a call, I missed answering it. I called back and had to leave a message. It's been over 5 hours now with no call back. So much for after care that they "provide".The business of death is disgusting with what they put you through. I won't have them for my funeral. I'll be cremated and sprinkled with my parents, but Phx. Memorial park won't have anything to do with my demise. read more

If I could give this place a zero I would have. 12 months ago I called and spoke to Richard regarding the perimeter wall and the appalling appearance of the ground. I was advised it's a budget issue and due to COVID things are delayed. We are readdressing the issue a year later and things are worse. I have tons of photos to share. It makes me sick to think this was the final resting place for my loved one. I hope that anyone reading this post, PLEASE look elsewhere for your loved one to rest. This place is a dump and apparently no one gives a crap. I'm sure whoever responds to this post will try to ensure me things will be resolved. Ya well, prove it!!!! read more

They never call back, taken almost a year to get a headstone and we are still waiting. They never have updates. The grounds are only taken care of if all of the plots aren't sold. Oh and don't decorate you loved ones grave, they will throw it away and not care. read more

STAY AWAY!!!!! Sadly, this was a horrible experience. It's hard enough when you have a lost one, and you would hope the funeral home would make things easier, not harder. You would hope... November 2012, my grandpa passed away. We were promised many things when we first arranged funeral and burial services, none of which we received. We were told to give them a picture of my grandpa for the service and a slideshow. We did both. The night of his funeral, they did not have a picture next to his casket like promised. So my sister and I left the funeral and ran to Walgreens to buy a frame and get a big picture of my grandpa developed instead of being able to be there for the hour before the service. We wanted to make sure there was a picture of him for the service!! The slideshow was messed up. I don't know what they did to the one we made, but they showed the same 8 pictures throughout the whole service, none with his kids. The worst is the way they "stuffed" his mouth. Did not look natural or even like him at all! My uncle suggested in stuffing the mouth a little, and they told him to do it himself how he wants it!! So my uncle STUCK HIS HANDS IN HIS DEAD DADS MOUTH in order for others to remember him peacefully!! He has been traumatized since!!! We were promised a free bench for all the mistakes that were caused by the funeral home, as well as for the emotional distress and damage that was caused to my uncle for having to stick his hand in his dead dads mouth!!! They never gave us anything. We finally went in a year ago and pay for a headstone, because for years the cars kept going over his grave and he didn't even have grass. I just went to drop off flowers, to this day, almost 3 years since his death, my poor grandpa still doesn't have a headstone... read more

Phoenix Memorial Park and Mortuary - Since November 2012, this is all my grandpa has on his grave :( where is his headstone we paid for and granite flower holder?!.. - Funeral Services & Cemeteries Near Me - Phoenix, Arizona

The people that my neice and I met with gave the impression that they didn't really know their business. They were supposed to send a death certificate and it never came. I had to "verify" the area that the plot was in and the woman that took me over to it found the irrigation was on. Don't people know this in advance so I didn't have go at that time? There were many questions that we already answered...one person there didn't know what the other one was doing. I would suggest anyone needing these services go elsewhere. read more

Wonderfully helpful and gentle during a tough time.

When my sister passed away I went to this cemetery to possibly purchase a plot from them. I knew that I could NOT bury her here as soon as I pulled up. It was right next to - and I mean RIGHT NEXT TO - the city trash dump. It was literally like one foot away (you can touch the city trash dump from the edge of the cemetery). However, I drove all the way down there and they were expecting me, so I decided to follow through with the appointment that I made and go in and talk to them. The salespeople seemed very ready to make the sale but that's what they are there to do so I can't really fault them for that. They get two stars for not driving over peoples gravestones with a golf cart when they showed me around and for giving an OK tour of the place and they get one star because other than the city trash dump, the place looked very well maintained. I wish they had told me on the phone when I scheduled my appointment with them about the extremely close proximity of the dump but I guess I understand why they didn't. read more

Thank you very much to all of the people who were involved with the caring of my Mom. Loosing my Mom has been the hardest thing I have ever been through. The compassion and kindness we were shown by all, is greatly appreciated read more

I lost both my daughter my oldest 5 years ago and my youngest last year, my oldest was only 6 months old and my youngest was 5 months old. I came here to place my babies together because their fathers side wouldn't let me place my second baby with my first and Judy was awesome we had a game plan from the start put Both Babies in ONE urn vault. Well i placed my youngest whith the intention of digging her up to be placed in the same ONE urn vault. Well then Judy kept increasing the price to where it increased to $2,300 to place my oldest with my youngest to where i had to take my mother down with me to see someone else. We made an appointment to see someone new and Judy ended up calling me on my cellphone trying to intervene when we made it clear we didn't want to work with her any more. We go in for the appointment and she walks in the room and gets upset because we were upset about price changes and tried to talk to someone else. So George comes in and made it all right... Or so i thought... When i left i paid a payment to place my oldest with my youngest in the SAME ONE urn vault. We show up to place my oldest and right away i knew something was wrong because my youngest wasnt out like she should have been. Then Shawn walks over and says Judy will be right out and that my youngest was indeed STILL burried!! I informed him to get Judy because that was NOT the deal and NOT what i paid for. Judy then shows up in the golf cart but doesn't even walk towards me and my family. Judy just stands back talking to George and Shawn about the situation. Finally George walks over and I go sit in the car because I needed to take a breathe before talking with ANYONE because this is a day i fought for and waited for for a long long time. Well George is emotional and HEATED towards my family who is just wanting to place my babies together in ONE urn vault like we PLANNED BEFORE MY YOUNGEST EVEN PASSED AWAY. And George Yelled at my family and made and already hard and emotional experience even more awful which I didn't think it could get worse then the fact i had to lay my BABIES to rest. I walked over after i was calm and stated i wanted to handle this like adults and we just want a solution to place BOTH GIRLS IN ONE urn vault. I stated it was my property and i just want my babies together, then Goerge got even more heated and yelled at me about how it is his property and when my mother stated he was being emotional GEORGE LOOKED AT ME STEPPED CLOSER TO MY FACE AND SAID "YOUR BEING EMOTIONAL" so i walked away with tears in my eyes never being soo disrespected before especially by people who are supposed to make this hard time im going thru easier. Well my mom worked things out, Carmen brought me more paperwork to sign and was very sweet and appologized right away which i appreciated. But the reason im giving the 4 stars is for SHAWN AND ZACH who placed my babies with such care and made sure i was happy when they were done they asked my permission on things they had to do and they both were just sooo amazing and nice. SHAWN and ZACH made my whole experience much better and Carmen was sweet and made sure we were all hydrated and comfortable while placing my babies. I Appreciate SHAWN and ZACH more then words can describe. They went out of their way to change the experience i was having and I KNOW they will take good care of my babies. But would NEVER EVER recommend GEORGE TO ANYONE EVER!! Judy could have been more apologetic and tried to help more instead of just trying to prove she was right so I would Not recommend her either but Carmen was great in the office and Shawn and Zach are amazing grounds keepers!! read more

Phoenix Memorial Park and Mortuary - My Babies FINALLY placed Together in the SAME urn vault - Funeral Services & Cemeteries Near Me - Phoenix, Arizona

We are extremely pleased with the assistance we received from Hunter and Ashley. Both went out of their way to ensure our family had everything we needed for our mother. We experienced much difficulty with another funeral home in the transfer of her to Phoenix and both of them went above what is required to assist our family. We appreciate both of them very much and would high recommend them. read more

We recently lost our beloved Barbara; having no pre-arrangements, we reached-out to Phoenix Memorial Mortuary, as Carmen had been very gracious in assisting me with another matter only months ago. Once again, Carmen, Judy, and the entire staff were very gracious in accommodating our every need. They performed all tasks in a timely manner, were very communicative and informative and carried out our (somewhat unusual) requests with the warmth and respect that Barbara deserved. All-in-all it was a seamless undertaking. I would recommend them highly! read more

My father-in-laws funeral was 15 months ago - since then George promises to get back to us about his headstone, but never does. We can't even get the general manager Michael to get back to us. read more

This is probably one of the worst possible funeral homes and cemetery she could ever want to deal with the people have no respect they made a huge $3000 mistake which cost me and then refused to give me any amount of the money back because of their mistake they expect the customer to pay they're not negotiable they're not friendly Ashley and Carmen and William are not people who care about people at all I was very disappointed this is not a funeral home that I would recommend you take someone that you love to at the time of my gray thing in my family loved one passed away absolutely unacceptable to be treated the way that they treated me trust me do not I repeat do not use the read more

My Father in law recently passed away. We chose Phoenix Memorial because my Mother in law and father in law had purchased plots and prepaid for a headstone there. My mother in law now has severe Alzheimer's so she could not participate in any burial planning. My in-laws paid around $4,700 each for their burial plots and another $3,000 for their combined basic concrete headstone. Imagine our shock to find out that a basic burial with no embalming, no viewing, no funeral, no nothing would cost an additional $7,000 (each) and a basic cremation and burial would be $4,000. We opted for the cremation. After waiting weeks, my husband contacted the funeral home and asked why the cremation hadn't happened yet. We were told it was because FIL had a pacemaker and we needed to sign a removal form. So we signed the form. However, FIL did not have a pacemaker, so I'm not entirely sure who they cremated. Then several more weeks went by and my husband called to find out the schedule for burial. Well that would cost more money if he wanted to schedule it. So he opted for simply showing up when they were going to do it. Like 6 weeks after the death. Then the headstone wasn't there, asked about that....the answer, "oh did you want us to order that now?" Well, yeah and since it's been paid for and picked out for like 15 years, I'm thinking what's the delay? Then another week goes by and the funeral home calls to tell us they have the death certificates....for the wrong person. This place didn't do anything right and I'm just happy to be done with them....at least until MIL dies. I'm not even sure who they cremated and buried in my FIL's grave. read more

My grandma passed away last year service was great I give them 5 starts for that. My issues is with purchasing the marker it's been over four months nothing got done. We paid 50% upfront and rest of the amount they told us we can make payments now it's almost paid off they did not even got a proof done. Called few times they tell me they will get right on it we will call you back nothing no calls nothing is getting done. I am very frustrated!! read more