No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

I highly recommend this place and Randy. I came here a…read morecouple months ago when my mom passed away. I am not a resident of AZ so I didn't know where to go. I am so glad we made the choice to come here. Randy made my whole experience amazing. He was super caring and he made everything so easy. He was so compassionate and you could tell he really cared. I am so thankful for this positive experience. He gave us a tour of the grounds and it was so peaceful and beautiful. Thank you Randy for all you did. You were a blessing in all of our lives.

As a guest, everything was perfect, well planned and organized. The service inside and gravesite…read morewas notable and the socializing afterwards was excellent

As with everything you have a choice. Find another place for your loved one. Our daughter was…read moreburied here 15 years ago and have never had anything but dirt around her headstone. Think it's because of the tree? Think again. It looked exactly the same before the tree!

This place was starred by the emt because it was the closest to my residence and I'm very happy I…read morewent with them. Laura exceeded all expectations. She was professional, empathetic, and courteous throughout the experience. The venue is beautiful inside and the event went on with no issues. My condolences if you are in the market for this service. I assure you that they will take care of you and your loved once's with grace and dignity.

Shadow Mountain Mortuary has taken care of the Valley (Phoenix AZ area) firefighters and Police for…read moremany years. Megan the funeral director is VERY caring with the loved ones, the families requests and feelings. But in hard times losing a loved one, some people are more sensitive than others and don't understand or naïve to state, city and company rules, regulations and conflicting requests made by other family members. It is hard for one to balance those things and make the relatives understand and but sometimes a nerve gets hit and the relative or friend unravels in angry. I personally have used Shadow Mortuary a few times for relatives, and I can say positively they were the best I could ever hoped for. Our firefighters and Police will continue to use Megan and Shadow Mountain Mortuary to assist our lost brothers and sisters to their final resting place.

I attended a funeral. Beautiful location. Very peaceful and quiet. Service was in the pavilionread more

We had a wonderful experience making arrangements and ordering the stone. The manager Ira Mann was…read morevery caring and helpful in this very difficult time! The staff is great and respectful to me, I go and visit everyday and they are always friendly if they are outside when I drive by! I feel very comfortable with my choices here!

My husband passed away & HANSEN's mortuary took control & helped me get all his arrangements taken…read morecare off . My husband looked so nice . I highly recommend HANSEN's mortuary to everyone ! Thank you HANSEN's

If I could give 10000 stars, I would. Huge thank you to Randy, and the rest of the team for helping…read moreme with the loss of my son. Randy would call and keep me updated with my sons cremations, and about my wellbeing. My sons due date was a couple days before Christmas, and they sent me out a very nice and engraved ornament with his name on it. I thank you guys so much!!!

My situation was a little unusual as I was the sole family member and needed a direct burial. I…read moremust commend Ali Mangino and the hiring manager who retained such a warm, compassionate, and supportive employee. Thank you Ali and staff for your empathy and graciousness with the accommodations afforded me. The ease of the entire process was made that much simpler because of Ali's attention to detail. I can rest assured knowing that Mom would be pleased. Warmly, RA

We tragically lost Dad while he was transitioning his life to the Gilbert, AZ area. My…read moresister-in-law directed us to this cemetery, which is newer, quieter, peaceful, beautiful, and out of the way from busy avenues of the city. It's has less of a cemetery feel than a memorial space as they don't allow standing gravestones, just the flat plaques. Right now it's in development but the future plans will include a pond and bigger spread. The staff were so kind and helpful before and during the services, we were thankful for their professional guidance. My emotions are still raw but the peace of this place will soothe them as I come to revisit and reflect.

This was my first involvement in a close person's passing. They were WONDERFULLY HELPFUL…read more Christi in particular was a gem to work with. They led me (mostly by the nose) through the long list of requirements and made it relatively easy to get through. I couldn't recommend them more highly!

The first thing I want to share is that the staff was very helpful in making the arrangements and…read moreletting us pick up on a day that they were closed. We too, looked at reviews before choosing. The disheartening thing is the way our viewing was handled. The viewing area is by no means adequate or private. The front desk and employees sat in the same room while we had distressed family members in tears and disbelief that my son was gone. The ladies continued to type on keyboards and move around, it was distracting and it felt, disrespectful. The room had closets open and stretchers viewable, boxes and things stacked around the room. The cover that was placed on my son was tattered and a blue material that was very well used and not appropriate. There was nothing comforting there at all. There were used water bottles on the tables and trash left behind. No music, nothing to mask the smells that went straight to my heart when I was close to my son. Upon returning to get my sons ashes they were brought into this same room again, while another family was viewing and in the center of the room. The lady walked over to a counter behind the decedent and gathered the box of ashes for my daughter and my sons father. The other family was in dismay at this, as was my daughter. She kept apologizing to the family for the intrusion. The room is quite old and there was just absolutely nothing about this experience that I can recommend. It was all very sad. Professionalism at a time like this would have been appreciated. We all left feeling very uneasy and sad that my son was placed in their care. Kristy was very sweet and very helpful and that is my only kind comment. The two woman that typed and texted through our viewing and sadness have no idea how disrespected we felt. I will, we will never forget this. Not recommended.