As a guest, everything was perfect, well planned and organized. The service inside and gravesite…read morewas notable and the socializing afterwards was excellent

We strongly recommend that families think twice before entrusting Phoenix Memorial Park with their…read moreloved one's remains. Our experience was appalling, not because of one minor mistake, but because even simple, specifically agreed-upon instructions were not followed to our satisfaction. We had a signed contract requiring tamper-evident tape on our father's urn/container before it was transferred to an attorney for safekeeping. Instead, the photograph we received showed what appeared to be ordinary tape on a cardboard container. When we raised the fact that this was not the tamper-evident tape specified in the agreement, we were told that regular tape would make it "obvious" if the container had been opened. That response was astonishing. The issue was not whether someone at Phoenix Memorial Park believed ordinary tape was good enough. The issue was that tamper-evident tape was specifically agreed upon. A written agreement should mean something. The documentation was equally unacceptable. We were supposed to receive photographs of our father's container entering the crematorium. What we received was so blurry that we could not clearly read the identifying information that should have shown our father's name and identification number. Even the photograph of the container afterward was blurry. How difficult is it to take a clear photograph? These photographs concerned the identity and handling of our father's remains. This was not the time or place for careless documentation. When a family asks for photographs specifically so there is a record of what happened to their loved one's remains, the identifying information should actually be readable. Then, rather than simply addressing our concerns and providing adequate documentation, we were told to communicate through an attorney. Think about that. A grieving family should not have to pay an attorney to ask a funeral home to follow written instructions, answer basic questions, or provide clear photographs. We did have our attorney respond, yet the documentation we received still did not meet what we considered a reasonable standard. This complaint is not done. The handling of someone's remains demands precision, accountability, and respect. There are no do-overs. Families should be able to trust that written agreements will be followed exactly and that important documentation will be clear enough to actually document something. Our experience left us with very little confidence in Phoenix Memorial Park. If attention to detail, clear documentation, honoring written agreements, and responsive communication matter to you, we strongly suggest considering another provider. We certainly would not choose Phoenix Memorial Park again.

No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

I highly recommend this place and Randy. I came here a…read morecouple months ago when my mom passed away. I am not a resident of AZ so I didn't know where to go. I am so glad we made the choice to come here. Randy made my whole experience amazing. He was super caring and he made everything so easy. He was so compassionate and you could tell he really cared. I am so thankful for this positive experience. He gave us a tour of the grounds and it was so peaceful and beautiful. Thank you Randy for all you did. You were a blessing in all of our lives.

I'm just preliminarily looking for pre-need options. Talked to Michelle just now. I immediately…read morecrossed that option out. So sad because we're Catholic and it would have been good to maintain that option. She did not seem compassionate. She was rude and kept on saying "that's what I said." I am not an idiot and i understood all she's been saying. Be respectful. I am a good listener and am just gathering all the facts.

If I could rate 0 stars I would. We had a family member buried here 2 weeks ago. Keep in mind, a…read moreburial service is already heartbreaking as it is, but having staff kick you out while you're grieving is totally uncalled for. I understand that there are certain protocols once the casket is lowered, but there's a certain way of asking for things. Especially being in the situation that we were in, the staff could have been more empathic. We are a very big family and the lady with the blonde, short bob haircut was extremely rude and passive aggressive. She kept on saying only "immediate family members" were allowed to be there, and kept on making hand gestures and yelling at us to leave the premises. Please, please, please think twice about this being the final resting place for your loved ones. To the staff of this cemetery: SHAME ON YOU!!! I really hope you guys never get treated the way that we were treated this day.

Flowers by Jodi were great to work with. They can accommodate large and small orders for your…read moreevents. We had a smaller wedding and ordered the bride's bouquet, a jr. bridesmaid's bouquet, the groom's boutonniere, and a few dozen white roses for table decor. They are super well organized and keep track of all orders and notes in their client portal. They base their bouquets on inspiration photos, and you can see what flowers they are planning to use on the portal. Make sure you are vocal about anything you may not like and answer all of their questions in a timely manner to ensure all visions are executed correctly. I recommend you make any needed changes at least two weeks before the event, as they order flowers a few weeks in advance. They were great to work with and delivered our flowers to the venue on time and as planned.

If only we could fully show how gorgeous our wedding flowers were through a review! Our…read morearrangements were just like a dream and perfectly matched our vision, and the team at Flowers by Jodi were so easy and kind to work with. The flowers arrived on time and looking wonderful (I could not stop staring at my bouquet throughout the whole day!), and they made picking out the flowers a breeze even though we were planning from out of state. They knew our venue inside and out and delivered the arrangements on time to certain spots so that they were prominent and right there for us to find. We are so glad we went with Flowers by Jodi for a stress, worry-free experience and beautiful flowers. Book with them!!!

We lost Baxter at 4:30pm on March 8th...Sunday Night. It happened in front of us, just collapsed,…read morewe lost his running-mate a year ago. Later that night I composed myself enough to start doing research our best option to handle Baxter best...however that wasn't available to us, because they didn't have to put him down. So I started fresh.. I looked at YELPS top 10...settled on a few at the top to do better research, you know the ones that don't give perfect 5 Stars 3's 4's...which you can probably trust them as much as you can the 1 & 5's but that's what I was doing. After finding to many negatives at the top places...I landed on #16, I know...who would chose them. I did, I liked the reviews I saw...glad I did. I called, Rachel answered...I became an expert in my research so she answered the questions that were important to me. Can you come by in the Morning (24/7 btw) and they could first thing. I had a few more questions (hesitations considering another Pet Place or two), she got back to me within 10 minutes...answer my questions...she said Greg would contact me in the morning, I asked about what they would pick him up in, he's a bigger dog. She said, a Camary (well I knew that was a car and would not work especially if they would put him in the trunk or something. Greg showed up on time, and guess what...it was a Camary, he was going in the trunk and I was more than anxious, pissed?...But she assured me he would fit VERY comfortably...Greg opened his trunk of his beautiful air condition Camary and I heard harp music as my fear left me..it was one of the biggest trunks I had seen, and my 85lb dog fit more than comfortably...the service just got better from there, hence the 5-Stars. 5-STARS WHY? Rachel was very warm, caring and considerate...very responsive to my questions. Greg, was even more-so, and that blew us away. My wife was a wreck she got Baxter from a rescue, so she's been there through it all. She LOVED everything about Greg! It takes special people to do this business right...2 of them (at the least) work at LEASH. They were outstanding, I asked all the questions (and more), questions that you will probably will ask...and they were perfect! Greg also has a Harley...my wife asked if he would bring Baxter back on the Harley...don't ask lol...Baxter loved car rides...never road a Harley. Greg didn't hesitate, he said you bet...and he did. Greg kept in constant contact with us, I'd ask a question and he would get back to me pretty much right away...he let us know when he would be bringing Baxter back and right on que Rachel texted me a couple days before to let me know. We got the Gold Package, which included a Paw Print (which obviously is a must) it wasn't plaster like my dogs from 12 yrs ago, it was plastic of some sort, but it was very realistic, so I know it was our dogs print...which now I can't say that about my plaster ones for sure, : / but we both said to each other, "I Really Like These"...my wife said she loved them. The Gold Package ran us $425, and because of LEASH we had a great peace of mind that he was handled with respect and care. We recommend LEASH with all our hearts!

My dog passed away suddenly in the middle of the night, I didn't know who call and the emergency…read morevet gave me the name for leash mortuary. Within an hour and a half I got the paperwork and someone came to pick her up. They were very respectful and caring. A week and a half later I got her ashes , her paw print and a vile of her fur. There was a private cremation. For 320 dollars if you're in that situation it wasn't a bad "deal" . They took really good care of her in the end. I got time to say goodbye and wasn't rushed.

During one of the most difficult times in our lives -- the passing of our son -- the team at…read moreGilbert Memorial Park cared for our family with such compassion, dignity, and professionalism. We especially want to thank Tyler, who could not have been more comforting, kind, and attentive throughout the entire process. From beginning to end, Tyler made us feel like we were more than just another family he was helping. We truly felt cared for, supported, and understood. It genuinely felt like he became part of our family during this journey, and we could feel the care he had not only for us, but for our son as well. What could have been an overwhelming process was made so much easier because of the compassion and professionalism shown to us. We will never forget it. Thank you, Tyler, and thank you to Gilbert Memorial Park for serving families with such excellence and heart.

We went to clean and decorate graves for Memorial Day. We were looking for two that needed a little…read moreTLC. This was the first time that we didn't have to clean the stones before placing flowers. I was in complete shock of how well this place was taken care of. I thought they did a wonderful job of decorating for Memorial Day. I wished I would have taken more pictures.

My personal thanks to Randy and everyone at Hansen for their assistance in the cremation of my…read moremother. The professionalism, the attention to detail, the communication, the knowledge, and most of all the empathy and the concern for getting details correct was amazing. My family and I are very grateful.

My husband passed away & HANSEN's mortuary took control & helped me get all his arrangements taken…read morecare off . My husband looked so nice . I highly recommend HANSEN's mortuary to everyone ! Thank you HANSEN's

I attended a funeral. Beautiful location. Very peaceful and quiet. Service was in the pavilionread more

We had a wonderful experience making arrangements and ordering the stone. The manager Ira Mann was…read morevery caring and helpful in this very difficult time! The staff is great and respectful to me, I go and visit everyday and they are always friendly if they are outside when I drive by! I feel very comfortable with my choices here!

Service and courtesy were exceptional Everything was done in…read morea timely manner I would definitely recommend Ascend if needed in the near future

I would highly recommend. We contacted a few different places and this was the only one where the…read moreperson who answered did not seem like a greedy salesman. They were caring and compassionate throughout the entire process. There was a mixup at the ME office and they worked diligently to get them to fix the error. This also put us in a time crunch but Ascend was able to efficiently cremate and release the remains to us on time. So very thankful for them and their effort. They made things much easier on us by handling everything in a caring compassionate way