*** Look no further than Drains-R-Us! *** Rich is the only…read moreplumber you'll ever need - he went above and beyond in every way: quick to call back, showed up on time, communicated clearly, incredibly experienced and efficient, honest, reasonably priced, and genuinely customer-focused. Tell me what other plumber follows up after the job with a text to make sure everything turned out well and to thank you (what!?!) for the business? Someone pinch me! We only wish we had found Rich decades ago! Highly recommended.

Rich was great. Easy going. Came late in the day and got it done with a smile. Even ran the camera…read moredown the drain to show me the results. 10/10 recommend

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

Quality of service was superb! The heat dropped to 45 with temp outside at 6 degrees on a windy…read moreSaturday. My plumber was helpful in shutting down the water and then recommended this company to replace the igniter on out Lennox gas boiler. The response from the service tech, Noah was quick, informative and professional. Amazing that it was back up and running in no time and at a very reasonable cost.

$600 for 30 mins of work, and a $15 part…read more Service is fast and friendly. I love they way they respond and follow-up, but you certainly pay for it. No rush fees or weekend charges, just a simple fix. I sent pictures ahead of time. The guy was in and out in a half hour. I asked about the huge charge and someone called back promptly. He was very friendly but made it clear... that's our price. I live around the corner and I always like to work with my neighbors. I guess everyone isn't so neighborly.

We just have Chris C. from Plumbing Solutions back out to our house for the second time. Why? We…read morewere so impressed with the first toilet replacement we ordered another! They just do a great job. They come into your house respectful, professional and timely. You get a text and a call when they are coming with a picture of the person showing up. Their prices are fair and work excellent. Can't recommend Plumbing Solution more. Jeff Hulton

When I initially called the experience was fine. Appointment was relatively fast to set up and Matt…read morecame to the house to check out the issue with our sink. The sink needed replacing, so he said a quote would be coming soon. It was at that point that things began to take a turn. Matt came on a Wednesday. By that Friday afternoon I had heard nothing regarding a quote or any additional information, so I called. I got the AI phone answer service "Dane", who is meant to sound real (with computer keyboard clicking and background voice noise) but is clearly not. AI Dane said that someone would call me back. Nothing. The weekend went by, Monday, Tuesday then Wednesday--a full week--went by. AI Dane was happy to take a message and have someone return my call. Only when I told AI Dane to cancel the project did I get a text--not a call--from someone named Chris (was he AI? who knows) saying that he thinks it will be "around $850." After all that waiting I would rather go through someone else. They may do good work--I can't speak to that--but their communication needs a lot of improvement. Update: Chris apparently is real, at least he said so in a text, and said that there were some issues that came up on their side and that they were sorry. Honestly, if a message had just been communicated to me that there were some issues and that that they would be able to get to it the following week, I would have been fine! I am not a jerk. But I do need businesses that make the effort to communicate clearly, which did not happen.

They saved the day!…read more We had a new dishwasher installed by a local appliance company and when the installers left we were worse off than before they installed the new dishwasher. The appliance company left us with an actively leaking water line and a broken discharge line into our sink. I called Rodenhiser the next morning at 7:30 and was greeted by a great lady. Rodenhiser had someone at our house within 3 hrs. They explained the issues and cost, we agreed, and they fixed everything. All set by 1:00 in the afternoon. We have used these folks 2 other times - all very good experiences. Not the low cost provider but totally worth it!

I had a perfectly fine AC unit for the past six years. I got Rodenhiser to do a maintenance check…read morejust to make sure there are no issues. The technician spends an hour, reviews everything and says all good. Less than a week later, my unit shuts down with 73-contactor shorted error message. Rodenhiser would not mind sending someone to take a look, but for a starting price of $149! I am shopping around as I have lost trust in them.

5 local HVAC companies all with relatively good reviews visited to provide estimates on a new heat…read morepump. All seemed knowledgeable but Spectrum Heating and Cooling was the clear choice for two reasons: first, the price for a top-tier brand was roughly $6,000 less than second-tier brands at the others. Second, Joe, the owner, was personable, transparent, and clearly honest. He was the only one, for example, who first checked into the cost of replacing parts for my old system before proposing a new one. He was also the most consistent about following up. Two of his competitors with the most expensive bids had fewer years of experience than Spectrum yet they dropped the ball on communications, forgetting to provide estimates on deadline. To me, this spoke to possible issues down the line with reliability. Joe answered all of my (many) questions, followed up with a timely proposal, and followed through with a quick, easy, hassle-free installation. This company may be smaller and less flashy than his competitors but I suspect the reason he doesn't need to be so aggressive in advertising is that he is so professional and competitive in his pricing that he wins customers based on great word of mouth. I'll certainly be among them.

I have worked with Joe a couple of times over the years. Each time Joe is professional, personable,…read moretimely and operates with high integrity, and high quality of work.

Strongly recommend! Al and his team were a pleasure to deal with from start to finish. Scheduling…read morewas easy because they were very responsive. They send confirmation and follow up emails/texts so you can be prepared and know exactly what is going on. Al did a thorough job while also being kind, honest, and dependable. You'll be glad you hired them.

Pro's: came on time and date scheduled. Did quality work on projects…read more Con's: Expect to pay more than double the going rate for all services. Not honest. He will create more of a problem and fix to get more money for the job. Expect to pay a very high price for any fixes. Very poor value for the money.

RCL is a great company, one stop shop for ac, electrical and plumbing. I needed a new ac, and I…read morespotted a van at another house in Taunton. I called the customer service line they were able to provide a day for consult. We agreed on the price and work began. Marc Mason the owner personally came out made sure his team was all set. The Install went smooth aside from one of the workers stepping through the ceiling. They apologized and offered to take care of the repair. It was an accident and I understand things can go wrong. RCL made it right that's why they are getting 5 stars. Highly recommend.

Awesome job,Tyler and Jayden,I'd have them back anytime, they got us up and running, life is good…read moreagain .

Just worked with Tony for the first time. He was extremely responsive, generous with his time, and…read moreknowledgable on all my issues. He also referred us to a specialist to help us avoid a future catastrophe who was also excellent. Will definitely work with him again!

It was a very good experience and I will use again!…read moreAddressed the issue and solved the problem. Explained what the problem was.