MAY 2026. Our first and LAST time to PHOENIX 2. CONDO # 2077. (Not our first time with…read moreBrett-Robinson.) We were charged $1800+ for 4 nights at Phoenix 2 #2077, that price was with a supposed discount; And also with multiple threats of how Brett-Robinson will be raising their rates again soon! PHOENIX 2 CONDO # 2077 is poor quality and basic. The bathroom cabinets are literally ROTTING (photo attached.) The carpet is sliced and left stringing along the floor. The laundry doors are broken. The balcony furniture is broken. There is no lounge chair on the balcony. It's 2026 and there's no ice maker. No dish soap. The bedroom furniture is too large for the room in the back. At least one of The bedside tables needs to be removed. There are NO EXTRA BLANKETS or supplies or games etc. The decor is practically non existent. The utensil drawer is broken and the stuff falls straight out the back into the lower cabinet. --- This condo was an absolute RIP - OFF and falsely advertised. Broken and falling apart and overcharging for it ---- Of note, This complex has no indoor pool. I have booked through Brett- Robinson quite a few times. Enough to know there were no parking charges. And now they're charging $60-$75 for a parking space. ONE parking space. If they built a new space every time someone left, maybe they'd need to charge for parking. But these parking lots have LONG been paid for. Brett-Robinson is nickel and diming guest as much as they possibly can...While continuing to cover the beaches in condos that they won't provide upkeep for, and naming them all the SAME THING!!!!

My bwife and I booked a room through Brett-Robinson for a week at Phoenix VII in Orange beach…read more Early today, work using a jackhammer began somewhere above us. We couldn't even hear the TV over the pounding noise. When I went to the front desk, another woman was already there complaining. In my opinion, the woman behind the desk shouldn't have been allowed to run a child's lemonade stand, much less the front desk of a resort building. She said she didn't know anything, but she said, "It's out of our control." Well, if you don't know what's going on, how do you know it's out of your control? I came back to my room and called Brett-Robinson's management office in Orange Beach. When a woman answered, I told her about the jackhammer, but she said, "I can't hear you." I told her that was because of the jackhammer. She said she was going to have to get someone else to help me and transferred me to the woman at the front desk of Phoenix VII . . . who said the work was in an owners unit and they had no control over the work. Niether Brett-Robinson or the front desk were sympathetic to what we and others were experiencing. The woman at the front desk was yelling that it wasn't her fault and the woman at Brett-Robinson just wanted to pass the problem on to someone else. What a great team they make!

Our Wedding and Anniversary at Turquoise Place…read more We simply Love this Place, it has become 'Our Place" to go! Our Room on the 23rd Floor. We got Married on the Beach there in 2024 and went back for our Anniversary this year 2025. When we went on our Wedding, The Resort, had not Acknowledge that It had Wedding and Honeymooners there, However a Manager Realized it on our 5th day there, and Apologized and sent up Champagne and Parting Gifts to take home with us. We thought that was Very Thoughtful! (My hubby misplaced her card, so I can't recall her name, but I Pray she sees this, if so, I want to say THANK YOU!!) It was still Just as Peaceful, Beautiful, With Awe-Inspiring Views! The Sunrise and Sunset views, Simply Magical. We like to get the LARGE sweet... Well, because we simply Like to. Each stay was an 8 day stay, and it always seems To Fly By, but I guess Magical TIMES usually do. The rooms are Clean, Spacious, Nicely Decorated and we are pretty much, are there in our Own World, until we Exit, as we Desire it! Oh and I will Not to forget that The Resort is Beautiful and Staff, Friendly. We plan on Making it a Yearly, and Maybe a couple of times a Year, Same Room, Same Length of time!(Though we extended a day this stay LOL) We were just in our Zone, but realized One day Extension would be enough, as we had to get back home!

Another perfect couples getaway at the only place you should stay for your vacation. They have so…read moremuch to offer from multiple pools to tennis courts to daily activities. The size of the 3 bedroom unit is amazing and the expansive balconies w/grills and hot tubs are just over the top. Super quiet and made for families to just be together. Every amenity is spotless and super clean. The staff are always friendly and prompt. They have heated the lazy river pool during the cooler days and that was the bomb for us adults to chill out. Make sure you book with spectrum as they have a free breakfast buffet daily. We can't wait to go back in September!

Rented a unit here Parking was easy Wonderful beach view! Easy walk down to the beach indoor and…read moreoutdoor pool Easy parking

Condo was really nice but the outside of the building is poorly maintained. Entry doors were dirty…read moreand outside walls needed painting. Maintenance is not on site and very slow.

This will be my last visit to Turqoise Place after 5 years. Front desk and security unresponsive to…read morecalls prior to 6pm. Party in D2302 prior night and now excessively loud music coming from below 22nd floor in D tower. Don't come here thinking you will have a nice family vacation. I don't leave reviews but others should be aware before spending your hard earned money at Turqoise Place.

This place is very nice, but I do wish to leave a note for the management team (we saw them walking…read morearound the building yesterday). Positives: great venue, location, amenities (hot tub and grill on the balcony) etc. The cleaning crew is constantly working in the elevators, hallways, and in public spaces which often goes overlooked but we really appreciate it. Areas for improvement: The front desk folks need training. Every time we stopped by it was a new face...some friendly, some not. Mostly they just struggled with answering basic resort questions from us and others inquired. "How do we rent chairs at the beach?" The young lady said, "sorry i don't know." I called to check on how to use the putt putt activity. Another young voice said "you just putt the ball on the grass and hit it." I laughed, "no sorry i need to check out equipment for it right?" She said, "you can look at it first if you want." So I responded, "do you have putters and balls that i can use?" She said, "yes". I responded "how do i do that?" She said "its free to use." I asked "where do i get the equipment?" She said "at the desk". I get to the desk and they tell me "i must leave my driver license to check out equipment." That would have been nice to know before I came down, . I used to manage a community center so i get it. We just laughed it off, but some people won't so heads up!

TERRIBLE COMPANY!!!! DO NOT USE Phoenix V Orange Beach # 812…read more We were notified only a few days before our trip that the pool would be closed for maintenance. When I asked about the splash pad, I was told they had not mentioned any closure, and assumed it would still be open. However, upon arrival, we discovered that both the pool and splash pad were unavailable due to a major renovation project. This clearly was not an emergency repair, and guests should have been informed much earlier or given the option to cancel without penalty. We traveled with three young children, and the pool and splash pad were major factors in choosing this property. The only compensation offered was a 10% discount on the nightly condo rate, which did not adequately address the inconvenience. Unfortunately, the condition of the condo itself was also very disappointing. The unit was in serious need of a deep cleaning and furniture updates. Issues we encountered included: 1. Two recliners that were broken, worn, and dirty 2. A couch that was worn and stained 3. Dining room chairs with peeling faux leather and visible dirt 4. An ice maker that produced only a small amount of ice over four days 5. A foul odor coming from the kitchen sink, likely from the garbage disposal 6. Dishes and cookware that were not properly cleaned, with dried food still on pots and pans 7. A master bathroom sink that drained very slowly 8. An outdated master bathroom with a shower head positioned so low that adults had to squat to wash their hair 9. Balcony furniture covered in dirt and dust 10. Curtains that dragged across the floor and were filthy at the bottom 11. Floors and rugs that were too dirty to allow our crawling baby to play safely Because we were traveling with a baby in the crawling stage, cleanliness was especially important. Thankfully, we brought a play mat, but keeping our baby confined to it throughout the trip was difficult and frustrating. I contacted customer service at Prickett Properties during our stay. The representative was courteous and documented all of our concerns, stating they would be passed along to management. Unfortunately, I never received any follow-up. Based on our experience, I would not recommend this condo. The photos do not accurately reflect the unit's current condition, and the lack of communication about the amenities was very disappointing.

HORRIBLE COMPANY! We booked 403W at The Four Seasons at Romar Beach for 22 nights. Upon arrival the…read moreunit was infested with roaches. We contacted Prickett Properties who put us in a temporary property, The Palms, for 3 nights while they exterminated. The temporary property was smaller, outdated and dirty. When we returned to 403W we were met with another round of roach attacks! Several varieties and sizes confirming our suspicion of an infestation! We immediately left and checked into a hotel close by. Our 22 day vacation was reduced to 5 harrowing days. Prickett Properties blamed EVERYONE for the issue....the HOA, the owner, even us! They won't refund all our monies paid claiming we have to pay them for 3 nights at The Palms! Prickett Properties has NO idea what customer service is. They are terrible to their customers. BEWARE OF PRICKETT PROPERTIES. STAY AWAY

I along with a colleague located an ad on www.vrbo.com that was placed there by Laura's that…read moreadvertised a beach condominium, Wind Drift Condos Unit 304S(E) for $107.00 per night. We completed the rental inquiry on the webpage and received an email from Laura's that indicated the room was actually $130.00 per night, not the $107.00 as advertised. We emailed and called Laura's regarding the discrepancy and was told in a phone conversation with Minyan (unsure of spelling) that she did not know why the unit was listed for $107.00 but that the rental was $130.00. In the same phone call, Minyan persuaded us to cancel the reservation with www.vrbo.com and book through her directly to save the fee that www.vrbo.com would charge. We did as Minyan requested and cancelled my booking with www.vrbo.com and booked with her directly at $130.00 per night. This appears to be a bait and switch scheme. Upon arriving at the room at check-in, we opened the door to the unit and immediately noticed a foul smell that smelled similar to cigarette smoke and pet urine combined with mold. The unit was also 80 degrees and the air conditioner was not cooling. We began looking around and immediately noticed that most all of the air vents in the condo contained black mold, which was visible on the outside of the vents. Further, one or more of the walls in the unit had active black mold growing on the wall. We immediately called Minyan at Laura's and explained the issue and that we could not stay in a unit with an active mold problem. Understanding that it was 3:00 pm on Friday afternoon, there would be no way for Laura's to obtain a mold eradication professional to deal with the mold growing in the air conditioning and on the walls. Minyan informed in the call that the person whom had just inspected the unit did not note any issues and that we would not be issued a refund. We asked to speak to someone higher in authority, as we were not going to remain in a unit with active mold growing. She informed that there was no one else, that she was the manager. She said that she would be glad to send someone with some bleach to wipe up the mold. Being trial lawyers and aware of the seriousness of mold and the protocols required to deal with mold, we knew that bleach would not kill the mold; but rather, would spread the mold. We explained to Minyan that bleach was not the answer and that it would do more harm. We told Minyan that a biocide would be required to remove the growth and inhibit the continual emission of spores. In that conversation, we again requested to speak to someone above Minyan regarding an immediate refund on the room. Minyan indicated that she would call someone and call back. After getting off the phone with Minyan, we noticed that two of the lamp shades in the main bedroom were completely spotted with black mold. We called Minyan back and had to leave a message in which we explained that we found further evidence of a mold problem on the lamp shades and that we were leaving the condo for the sake of our health. Approximately 10 minutes after that message was left, and while we were informing the onsite property security about the matter, Minyan called back and informed that no refund would be coming and that she could send someone to look at the issue. All that Minyan kept saying was that the condo passed their inspection and that a refund would not issue under any circumstances. After securing other lodging, we returned to the property to inquire which management company managed the complex so that we could inform the company responsible for the condominium association and common maintenance of the property of the problem. we spoke with the onsite security guard, with whom we had initially reported the problem to prior to leaving the property. The guard informed that a maintenance man from Laura's showed up after we had left the property and inspected the unit. The guard stated that after the maintenance man came back down from the unit, the maintenance man told the guard that there was, in fact, mold present in the vents and on the walls and that someone would need to remove and replace the vents and take other corrective measures to remove the mold. The guard also informed that there was a massive water leak several weeks earlier in a unit directly above this unit and which flooded several units below, including the unit that Laura's rented to me. In addition to the mold issue, the unit was in deplorable condition. The carpet was stained and worn, the closet door was not on track, the ceiling fan was rusted, and the paint was coming off of the baseboards. The smell in addition to the mold was unbearable. Not only is this particular unit in horrible shape and one to avoid, Laura's Vacation Rentals needs to be shut down. I have never encountered a real property rental company rent a unit with active mold and refuse to give a refund when notified at check-in. The law has a remedy.

We were not impressed with the unit at 410 Harbor Cove. One of the beds was unusable. The…read moredirections were less than clear to enter the property. You have to check in after 4 PM, but they didn't tell us the office closes at 5 PM, so we were unable to get our parking pass the day of arrival. We called about the bed. They said that was an owner decision. We never heard back after they sent someone out to look at the bed, which he agreed needed replacing. They advertise a 3 bed 3 bath unit, but the queen bed in that room might support a child and definitely not two adults. Bring your own hair dryer too. One is not furnished. The coffee pot only took 17 minutes to brew an 8 cup pot of coffee. It needs replacing. This unit is not on the Gulf side, but on the bay or Ole River side. It was a drive to get to a public beach and depending on traffic.... If you want a sandy beach with a Gulf view, you have to go somewhere else. This unit has a nice view of a marina and the Anchor Restaurant is right next door. It had a great view of a Golden Eagle's nest with two young birds being fed by the parents. It was great getting to see the birds in action right from the balcony. If you want to rent a boat or love a marina this would provide you with that, but be sure the owners rectify the issues I mentioned before you go.

Hunter and his team are phenomenal. I would highly recommend them to take care of your property…read more They went head and shoulders above what I expected. Thanks for all your hard work. Jay Bailey

We just returned from our stay in Gulf Shores. We booked the Lagoon Luxury property for our family…read moresummer vacation. Upon arrival we loved how close the property was to the beach but immediately noticed broken items like a broken cabinet frame, flooring pieces that were no longer glued down, fridge handles were extremely loose etc. We also noticed a small splatter of something on our bathroom wall that resembled blood. I immediately called the office and they asked that I email pictures. I sent the pictures immediately and they responded stating they would have maintenance and cleaning crew come out. I thanked her and assumed things would be fixed soon. A cleaning guy came over the following day and sprayed enzyme cleaner on the bathroom wall. We expected the maintenance person to come out that day as well but they never did. Communication day 1 was great but after that they went silent. The things that I reported broken were never fixed. We made sure that everyone walked carefully in the dinning room area where the wood panels were loose to avoid any accidents. I did receive an automated text from the company the day before check out with check out instructions and a second text immediately aftet checking in on how things were going, I responded letting them know that no one came out the prior day to fix anything and got no response.This is our 1st time staying with beachball properties and most likely our last due to the lack of response and effort on their end. The property needs updating before allowing anyone else to stay in that home. It was 13 people in our group and all of our first time in Gulf Shores so we tried to make the best of it and stay out sight seeing and at the beach. I really wish someone would've came out to fix or atleast check the things I sent pictures of. We paid alot of money to stay there and expected a higher standard from the company. A quote from their website......"Additionally, our dedicated maintenance team is available 24/7 to promptly address any needs that may arise during your stay." If this was true my review would have been WAY different, praising your team for taking care of things quickly.

We were in our rental for a week with 9 people and only supplied with 3 rolls of toilet paper, and…read more2 dish pods, 2 trash bags. When I called Vacasa to request more supplies they told me we were on our own, that's their policy and then was hung up on. The home we stayed in had a beautiful view, but a LOT of deferred maintenance. The kitchen counter was buckling up, nails in the wall with no pictures, mold around the vent in the bathroom and on and on. Would not recommend working with this rental company. The slum lords of vacation rentals apparently!!

HORRIBLE as a rental management company! I have been corresponding for MONTHS to have them remove…read moreour condo unit from their search engine from when we used them as our management company. The condo cleaning was horrible and too much stolen so we canceled using them. They continued to have our condo searches lead to their site and then show no availability, I believe in an attempt to "steal" rentals. They finally, after MONTHS, removed our actual unit, but still have a search for it lead to Vacasa. This has been the most aggravating business dealing I've ever had! I believe this is a SCAM to get people to Vacasa's site, so WARNING, if you ever use them to manage your rentals, just use our example as the difficulty you may have ever getting referrals and condo searches to your actual rental site after canceling your contract with them! I've reported this, in my opinion, SCAM, and unprofessional, misleading, and immoral practice by Vacasa to the Alabama Attorney General's Office!

Perfect! Loved the condo. Plenty of room to spread out and the fishing pier is wonderful. We were…read morein 704E. Can't say anything bad at all.