I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

I want to recognize Edward for his exceptional customer service. From start to finish, he was…read morefriendly, knowledgeable, and very patient. He explained all my options clearly, he gave me such a great offer for internet and cell service, never rushed me, and made sure everything was set up correctly. Because of Edward, my experience with Spectrum was stress-free and so positive. I truly appreciate his professionalism and dedication. I got such a great deal too. Thanks!

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

Place was amazing. They helped me adjust my plan to include international so I can go on…read morevacation.thank you Mat

Absolutely amazing experience at this Verizon location on 4-9-26. First of all I want to start by…read moregiving a special thanks to Oscar. I was in and out on a Thursday afternoon in less than 10 minutes. Oscar right away helped me with setting up mom's old iPhone. He was kind and helpful. I've been at this location twice, and I can truly say that the whole team has always been professional and knowledgeable.

Chris helped me with my new phone purchased and solved some other issues I have with my previous…read morecarrier. I have always had doubts in TMO's service but decided to give it a try after talking to Chris. Not sure about other staffs there but I would rate my experience a 5-star.

I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

Came back for an. Art and Eduard were very helpful. The customer service is real at this location…read more I've done business with 3 other locations and this is the one to go to. Always a positive experience here!

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

I dropped my computer in January of 2026 and completely cracked my screen. I brought it for for a…read morerepair, and they were able to fix my screen within 24 hours for $350. I was very happy with the service until my screen cracked from a very light touch in May of 2026. I was puzzled that a simple touch to the screen would crack it so easily. After the initial repair, I have always been very mindful of how I interact with my computer, as I work from home and need my computer on a day to day basis. I brought it back to Gadgetneeds to explore solutions. While I was telling the reps what happened one of them asked me "do I believe I the words I say? You must have done other damage to it." I told them that it is really bad business to insist that a customer is lying, and that I refused to pay $350 again to only be faced with the same issue in 4 months. I recommend avoiding this business. It is unfortunate that Gadgetneeds is not only able to stand by their work, but also questioned my integrity while trying to make this repair happen. I will find a business that is able to listen to their customers for this next repair.

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

Walked in looking to upgrade my phone. Kai was honest and gave me great advice on how and when to…read moreupgrade. Thank you

After visiting AT&T, Verizon, I went into T Mobile in Duarte (near Target). I ended up with 3 new…read morephone lines & 2 new phones. Best customer service! I changed my current phones, plans, & felt like I made a great decision.