This review is for Stela, she helped me with my service cancellation when the overseas phone representatives were stalling and putting me on hold for 30 minutes at a time. The only reason I'm leaving T-Mobile after having my service lines for 8 years is because my current job pays for my phone line with a different provider but in the future I will most likely return to T-Mobile. read more

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a terrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would. read more

I went in to trade in my phone and met the Staff whose name is Art. I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better. read more

5 star reviews for Edward and his store at Santa Anita Mall. He was helpful, polite, provided the best customer service with NO hesitation. He helped me with my zagg protective case. This is what a manager represents. Would recommend and return. read more

I had a very disappointing experience at the Arcadia T-Mobile store. I went in fully intending to purchase a brand new phone and expected the staff to help me complete the sale. Instead, the employee assisting us told us to go to Costco because we could supposedly "save money" there. I was shocked that a T-Mobile employee would send paying customers to another retailer rather than trying to make the sale in their own store. If customers are ready to spend money, employees should be focused on providing good service and helping them find the best option within the store, not directing them elsewhere. It makes no sense for T-Mobile to lose sales because of advice like this. The employee seemed completely uninterested in doing her job, and it left us feeling like our business was not valued. Management should seriously address this kind of behavior, because it reflects poorly on the store and the T-Mobile brand as a whole. That lady who told us to go to costco, her job should be in jeopardy. You guys are losing sales because of her by the way. NOT TO MENTION WE HAD TO DRIVE LIKE 20 MINUTES AWAY TO COSTCO AZUSA, DO SHE THINK GAS FREE????? Now I got to wait a WEEK to get this new phone dont ever go here I will not ever be coming back ever. read more

I came here to try out the 5G internet since AT&T does not offer a trail and you must buy the equipment yourself ($200). Luckily T-Mobile has the 14 day free trail with the equipment included. The workers were helpful and nice. I was out of there in under 30 minutes. Overall the internet was good but not for my needs since i'm a gamer and need low latency. If you surf the web and watch videos this would be perfect for you since you can set it up in literally minutes. I was getting around 200-350mbps download speed & 20-40mbps upload speed. The drawback was the upload latency which sat around 80-200. My ping was good at 12-20 but wasn't for me since i play online games. I returned it with no hassle and will need to call Tmobile support to cancel it online which i will do soon. read more

T-Mobile - 5G Internet - Mobile Phones Near Me - Arcadia, California

The reps there don't really help for after-sale services, they are not helpful and they are rude !! My sister went there asking help for transfer services because her daughter transferred family package from AT&T to T-Mobile, they even complained why didn't her daughter do it ! St-la and Ch-n ! read more

Came back for an. Art and Eduard were very helpful. The customer service is real at this location. I've done business with 3 other locations and this is the one to go to. Always a positive experience here! read more

I couldn't believe how helpful they were getting me set up with my home Internet. I also have Mobile and I am just really amazed at all the different prices and features that they have so professional courteous really go the extra. Go see Mike read more

Was in to ask a very simple question regarding a trade in. The nan at the front took down my name and number and said an associate would help. There were 2 associates and one finished with another customer shortly after I arrived but instead of helping me she hurried to the back. After she came back out (middle age Chinese lady) she went to chit chat with another associate who was already helping another customer. The person who took down my name and number proceeded to sweep the floor. I decided to leave after 10 minutes without any kind of assistance for my yes or no question. I'd stay far away from this store unless you're looking for some trash Chynese service. read more

Been a Verizon customer for so long, and today I decided to transfer over to T-Mobile. I had the absolute worst experience at the location on Foothill Blvd. yesterday and almost decided not to push through. However, this location in the mall made salvaged that. Because of my experience here I will be a TMobile customer moving forward. The Manager Raul and the representative Stela that helped me was exactly what I think customer service is. These two individuals were professional, welcoming, knowledgeable, and had great personality. Highly suggest if you have any TMobile needs to come to this location and seek out Raul and Stela. You won't be disappointed. read more

Highly recommend this location. I'm specifically very happy with the service provided by Eduard. I wanted to buy two iphones but didnt have the time to visit the store so I called and Eduard walked me thru the process of ordering the phones from the t-life app. He was very friendly and helpful. I was able to place an order for same-day delivery. Had no idea that was even possible; even got free delivery to my house. Thank you so much for the support and help you provided!! read more

I was in TMobile store in Santa Anita mall today and Stella assisted me. She has great personality, her customer service skills is above and beyond my expectation. Stella knows the product, promotion, payment setup and everything else that helped with my questions. While attending to my needs, she also makes sure to acknowledge customers coming in. The gesture is very welcoming and gives the message that somebody in the store saw and knows that they are there. And that they will be helped. Thank you Stella! read more

Many many thanks to Cindy, a kind Asian girl. I bet she is always smiling, even I can't see it through the mask. She is the most patient service I saw. I went to T-mobile at Huntington Dr. Since it's the highest google review score, but I was kicked out by them. They refused to order phones for me since I want a trade-in, not activate the sims cards I brought there. Then I went to Westfield Santa Anita, it looks the t-mobile had moved their shop from the first floor to the second. Cindy helped me solved all the issues. A thumb hp for Cindy. The only pity is that the network had some problem today, took like 90 minutes for it. read more

T-Mobile - Mobile Phones Near Me - Arcadia, California

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Terrible customer service here, go anywhere else. Employees blatantly lie about account benefits

This is the best T-Mobile store in the San Gabriel area we came here after going to other 2 stores ell Monte and Rosemead We had problems with a Samsung phone not getting messages from iPhones and Andrew took the time to check our phones and he was able to fix the problem thank God we came here this store it was my last hope since the other places didn't even look at the phone Thank you Andrew for your help we really appreciate it read more

Helped us out even when they were about to close. Great customer service. Put the case of the phone and everything.

Literally the fastest T-Mobile experience I had. Stella was super friendly and helpful. Will definitely come back to the specific location on that alone. read more

Horrible customer server. I'm sadden I'm a t mobile supporter. T mobile Tuesday was yesterday and I should have been there yesterday for there T-Mobile Tuesday item. Walked in early and asked for the item and was told "no we are out" accepted the fact he didn't even try or attempt to go check. To only see later, another few customers get the item after. Go back an hour later after asking others if they got it at this location. Just to be told no by the same guy. Not sure if it was because of appearance or lack of customer server. But definitely upsetting. read more

I'd recommend this T-Mobile store location specifically because of their exceptional customer service!! Stela was the representative who assisted us. My bf & I got everything in a span of 30 mins or even less! She was very accommodating, has a good humor, hilarious yet very informative- clearly a skilled communicator & she'd pass as a good marketer too! MY BF & I ARE HAPPY AND DEFINITELY SATISFIED WITH THE CUSTOMER SERVICE WE RECEIVED TODAY! read more

I loved my experience. Stephanie was amazing and kind. Fast and smart they have always been here. Love them

Stela made me feel uncomfortable that's all I have to say. She made me feel like I couldn't afford something and kept going back and forth her tone was condescending read more

very helpful, thank you so much for making such an awesome and easy experience !!! employees are nice :)

Came in because I needed to swap the numbers to my phones before the cancellation of one took effect. I'm not tech savvy so I stopped in before my movie. Lisa was the gal who greeted me and assisted me through the entire process until it was time to call over her manager for further assistance with my account (she was in training so didn't have permission to do so just yet). Either way, she and her manager Alejandra were fabulous! Thank goodness for people like them!! read more

Stela, was so helpful in switching me over from Sprint to T-MOBILE. As promised i would b saving money and for the plan i chose i would receive 2 complementary screens of NETFLIX at no charge. She was eager to help and assured me it was going to be an issue. Since i had already one existing profile with Netflix she would "click'' the basic profile first. Then instructed me to go setup the second profile when i got home. Then follow instructions from her emailed link. After i completed the second profile then all i had to do was see her or call in and i would get the second profile for free . Well guess what here i am ... called the location Stella is out, and chatted for a few hours with two associates on customer service line to help only to assure me i would have to pay 5 dollars extra for the extra Netflix profile! I confirmed with Stela that my second line would b complementary and that would be part of the promo and she said yes and even showed me on the IPaD and here i am going back and forth with nothing and now will be paying an extra 5 dollars. DECEPTIVE DECEPTIVE!!! Definitely a Bait and Switch tactic! T-MOBILE could not do anything to honor what was advertised and shown to me! Corporate and Customers Please take note on this deceptive act of service! read more

T-Mobile - Mobile Phones Near Me - Arcadia, California

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A little backstory, my Mom suffered a stroke a couple of years ago and her doctor recommended she get an Apple Watch due to her fall risk. Her old smart phone wasn't updated enough to pair up to this device. She needed a new phone and kept putting it off because she would get confused and couldn't make a decision. We were at the Santa Anita mall and decided to see if we could get some advice. The T-Mobile salesperson, Mikey listened with the patience of a Saint as we explained my Mom's situation and needs. He provided an amazing solution given her medical needs, her budget and her abilities. He treated her like she was family. I haven't had that kind of service anywhere for a long time and was very grateful. I don't live close to my Mom and worry about her safety. He offered us an excellent solution and gave me peace of mind. Thank you Mikey! You have a loyal customer for as long as you work for T-Mobile. read more

I had gone to return something at the Gap and wandered into T-Mobile to only ask 2 basic questions. I am already T-Mobile customer so I've been to other locations but this visit was by far the most pleasant, almost fun experience I've had as a retail customer. Stela, who helped me was incredibly helpful and knowledgeable about what I needed to know. She got me an amazing deal on a product and was super helpful setting it all up. Really made my day. Thanks!!! read more

If you need a new phone line or any help at all with the best deal that fits for you. I highly recommend you contact Micheal Jimenez at T-Mobile upstairs close to JCPENNY at the Santa Anita Mall. He is absolutely so patient. I rarely post reviews about places or people. But if there's really something good to say or bad then I will say it. My family and I had to do some complicated changes with our lines, such that we had to add more people, keep certain numbers and look for a good plan that benefits us. And he was there working with us the whole way. The process to do all that took a while but he is so nice, friendly and helpful. My family and I felt very comfortable with him and want to say a shout out to how Amazing he was! To the managers there, " You got a GREAT employee!" And to everyone else, friends and family, "Contact Michael for your cellphone needs!" read more

I am very grateful for the service that was done today for me. I came here and left a happy customers. Thanks to Gustavo and the assistant manager Jose for being very in patient and doing everything possible to help me today. I recommend EVERYONE to come to this place. Very professional and I can say they are very understanding. I love the service today read more

This branch there is one employee Asian so rude and no smile. The service is bad. My daughter had a problem with her phone and we asked him few questions, he didn't want to bother to answer or check the information. Working as a customer service you suppose to smile and help costumer needs. If you don't like working there then you shouldn't. Wouldn't go back there. read more

I was having issues with my number getting hacked. I was so worried about the accounts I had tied to this number. The employees that helped me, and went above and beyond their duties were: Stela and Amanda. They gave me multiple options and were patient through each one until we settled on an option. Amanda was a great help, especially because she could speak Chinese. Stela was great and patient, and willing to help. Thank you two so much for making this stressful situation a little better. read more

Came in to the T-mobile store today because my phone has been giving me problems and the phone representative said the store would replace the sim card and hopefully my errors will be gone. After waiting for two families to leave with their phone purchases, the rep who helped me also brought out a media card for me to test on my phone since my pictures were coming out distorted half the time. As I was going to return the 8gb card to her, she let me keep it in hopes of my phone not malfunctioning like it has been recently. The store rep didn't resolve all of my problems, but at least she helped out how she could! read more

T-Mobile - Mobile Phones Near Me - Arcadia, California

Great service, especially Amanda, stela and Van are amazing helpful! Highly recommended!

Great service everybody is friendly helpful mr jose and Ashley where awesome solved my problem right away for sure a 10 thanks read more

T-Mobile - Store super clean neat - Mobile Phones Near Me - Arcadia, California

Lady was rude af just cause she didn't get what I was asking and tried to respond with nothing I was even asking for. And turned to my friend to tell him to explain what she was tryna say (wrong btw) to me like I'm the idiot. You're the dumb idiot. Go take English and learn how to talk and act professionally. It was rude and demeaning af. Idk what kinda shtty day you had but that was not how you do it in the professional world. I've worked at the mall before and that is not how I talked or treated ppl when I was working 2 mall jobs to pay for my engineering school. read more

Horrible!! Went to the store to do a Jump for the phone. The guy said he can give me free bah bah bah. It will actually lower my bill according to him. I asked him 3 times to make sure, he said it won't increase my bill. I go back home and check, he added one plus service to all the lines. I called customer service, they calculated for me and say my account will be $40 more in the next billing cycle. WTF T-moblie! read more

T-Mobile - scam! BE CAREFUL and Record what they say if you can! - Mobile Phones Near Me - Arcadia, California

I went on Sunday look'ing for an iPhone with T-Mobile was all the help you get the first iPhone the person that was helping me and Steve seem to be OK but he didn't want to be bothered by transferring my apps from android to iPhone so I couldn't help me now I have all these problems and I have to go to the Apple store so I could be fixed I would not recommend this place to know one. read more

Joshua Marquez (or Martinez, whatever) is a turd of a salesman. He tried to offer us "free" items, lower our bill etc. We spent hours going back and forth because we were mainly against it but he kept trying his pitch on us. At the end of it all, we decided against the extra items we didnt need. He was extremely upset and straight up told us "you wasted 2.5 hours of my time" , "I stayed late for this but I HAVE to continue the sale because of customer service". His attitude changed after he realized he didnt get the sale. He was short in his responses, rude, snickered to other salesmen in front of us, acted child like. We should have walked out. First of all, that's part of sales... sometimes you get it and sometimes you dont. Ask a car salesman, they "waste" HOURS on clients. You shouldn't guilt trip a customer. You shouldnt change your attitude and be a complete rude prick. If you suck at your job, or it's not in the best interest of the customer, dont take it personal especially if there were plenty of signs that we werent interested in the "free" stuff. read more

This review is for the staff manning the kiosk between Abercrombie & Fitch and Pacsun. At opening time, I happened to walk through this area, and the lady opening at Pacsun saw the crowd at A&F, and asked the T-mobile guy why there's a line and if there was a sale. The guy blew up in a rage and ranted loudly that "There's no sale! They're just tourists coming here and taking pictures of the clothes!" and I'm sure he said more racist things about stuff that wasn't his business but I did not stay long. Bad representation of T-mobile if the staff members openly criticize mall patrons and offend potential customers. Let's hope the A&F staff isn't this racist, since they're the ones getting business from these "tourists"! read more

Thank you Cindy for your awesome customer service and helping me get the deal we needed. Your effort is highly appreciated. If you're looking for a sales representative who can help you get a good deal just look for Cindy. I highly recommend her. read more