Walked in looking to upgrade my phone. Kai was honest and gave me great advice on how and when to…read moreupgrade. Thank you

I came here with an issue that was giving me a headache. They were able to help me solve the issue.read more

I had an excellent experience at Verizon thanks to Oscar and the entire team. I came in with a…read morecompletely destroyed iPhone 15, not expecting much, but Oscar went above and beyond to help me. He made the trade-in process smooth and stress-free, clearly explaining my options and helping me upgrade to a new device without any hassle. What really stood out was his professionalism, patience, and willingness to make sure I got the best possible deal. The rest of the team was just as welcoming and supportive, creating a great overall atmosphere in the store. I truly appreciate the outstanding customer service and would highly recommend this location--especially if you get the chance to work with Oscar!

Came to this store not knowing it's not a company store. Upgraded my phone, and got charged some…read moreextra store tax?? Chalk it up to experience it's ok. However come to find out they screwed up my plan. Added a bunch of things into the plan without my authorization. Use the wrong promotion that doesn't allow a trade in. What the heck!!! I had to spend hours with Verizon to fix the plan and get everything correct again. Don't come to this store unless you're willing to get your stuff all unraveled.

Exceptional Service from Victor at AT&T Duarte My wife and I…read morehad an outstanding experience working with Victor, a supervisor at the AT&T Duarte location, and he truly set the standard for what great customer service should be. We came in to better understand our options around service plans, phone upgrades, trade‑in values, and long‑term considerations for our account. Victor was genuine, extremely knowledgeable, transparent, and efficient throughout the entire visit. He took the time to explain everything clearly, answered our questions thoroughly, and made sure we understood both the immediate and future implications of our choices. Thanks to Victor's honesty and attention to detail, we ended up making an unexpected but confident purchase--switching our home internet service to an AT&T option that replaced our current Giggle Fiber setup, based on a deal he proactively and clearly explained. There was zero pressure, just thoughtful guidance and accountability. Because of the trust he built, we also scheduled another appointment with Victor to review future phone plan options and potentially add an additional line and customer account. That alone speaks volumes about the level of confidence he inspires. The store itself was clean, organized, and welcoming, and the appointment scheduling system worked smoothly. We left feeling informed, respected, and genuinely wiser about the promotional offers and choices AT&T provides. If you're visiting the AT&T Duarte store, I highly recommend asking for Victor. He's professional, reliable, and truly invested in helping customers make the best decisions for their needs. Five stars without hesitation.

I went into to store shortly after it opened today around 10:15am. There was someone being helped…read moreat the desk by what appeared to be the only employee working there. Another customer was waiting there before me. I sat down and continued to wait. The employee at no point acknowledged those who were waiting. The person in front of me finally left. I continued to wait for another 30 minutes with still no acknowledgement of my presence or apologies for the wait time. I finally just walked out. I consider myself a pretty patient person, but this was just poor customer service. I came to this store after bad experiences at the Pasadena store but this was just as bad.

Read the fine print! "Low price guarantee" might not apply to common services like iPhone battery…read morereplacement. Called in to get a price on replacing an iPhone battery. Was told minimum service fee was $200. I mentioned that Apple would replace the battery for $89, expecting the low price guarantee would kick in. Was told that I should go to Apple instead as Apple sets the prices at this shop and they have no control over that. Low price guarantee out the window! To be fair it's somewhat suggested in the fine print in legalese, so don't waste your time if you're in a similar situation Only after this experience did I check Yelp. Noticed that many of the Yelp Elite reviews are similarly one-star. Makes me think that many of the five star reviews might be bought, fake, bots etc

SCAM!!! The people as Asurion are unhelpful, heartless robots. NEVER do business with them. I am…read morecancelling my Verizon insurance as a waste of time. After keeping my laptop with a broken screen for 3 weeks, they tell me they can't fix it and will buy me a new one BUT WON'T SEND ME MY ORIGINAL LAPTOP BACK. Or, I can have the broken one back, but they won't pay for a new one. I don't know about this particular store, but if they do business with Asurion, I wouldn't trust them.

I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

I give this place a 5 star rating because of Will, the guy who fixed the charging port on my iPhone…read morefast and with great customer service.

I should've listened to the reviews, but I normally like to see for myself. Shouldn't have done…read morethat. Don't come to this location unless you want your phone broken. Trust me, you are going to regret it. This pos chubby Asian dude with long hair who looks like he lives in his mom's basement masterbating all night and day to hentai was the rep who serviced me. My wife's phone has a dead pixel which ended up with a pink line across the screen. I looked it up and found it to be a known issue. For that reason, Google extended it's warranty for 3 years and provided free replacements. I had the option to either send it to Google for service or take it in to these dealers. I didn't want to be out of a phone for a week, so I decided to take it in. At first he tried to blame a scratch on the screen for a crack and saying how it might not be covered which was bs. Mofo thinks I'm dumb and blind. You're the one wearing glasses, not me! I don't care what your profession is. I ain't blind and I know what a god damn scratch is compared to a crack. So after "speaking" to his manager, they decided to provide the service and that it would be 100% covered. The replacement took about 1.5 hrs. So I went out to eat and came back to pick up the phone. The phone worked fine and my wife was happy. No more annoying pink line across the screen. She has a pixel 8 btw. It was only 2 years old. Never had any other issues until that following night when the battery was getting low. We tried charging it, but it wouldn't charge. Tried multiple cables. When the phone finally died that night. We tried charging again and once again it wasn't charging. It kept giving us the exclamation symbol. I used 5 different outlets. 5 different cords. Tried the USB port on the pc. I was even desperate and tried charging it in the car. Multiple power banks. Nothing worked! So 2 days later when I finally had time, I brought it back. The same hentai watching Asian dude with messy hair who looked like he just got outta bed was there. I told him the problem. He said it must be the battery now. I told him we never had any battery issues until the screen was replaced, but nope, it was our fault that the phone wasn't charging. I said maybe something became loose when you guys opened up the phone. He said nope, that's impossible and gave more bs about how the screen doesn't connect to this battery compartment and it's impossible for the screen replacement to effect the battery. Well mofo, this issue only started after you guys replaced the god damn screen. How is it not your fault and yet, you're blaming it on me and the phone? Lazy pos didn't even want to look at it. Let's say after a car wash, the interior of your car is wet. Could it be the car wash that caused it?? Hmmm or could it be that you just pissed on yourself when you saw a Pokémon because you gotta catch them all. I decided to leave since I figured it wasn't getting anywhere and I can't win an argument against someone who has cyber sex in his mom's basement all day while chatting with his Sim city girlfriends. Thankfully I contacted Google and they were willing to take the phone in and replaced the battery for me and now everything works wonderfully again. Lesson learned, never listen to a fat Asian dude who looks like he hasn't showered in over a year. Please go somewhere else and if there's and option to send it in for warranty, DO IT! DO NOT BRING IT TO THIS PLACE.

I don't break my phone or screens often, actually, the very least out of all my friends. I have…read moreonly cracked my glass twice, and the actual screen underneath the glass, once, out of all the phones I've had. This last visit (2/24/26) was for my S23 Ultra, for which I cracked the glass and the screen underneath it. The touch responsiveness was damaged, the screen started to leak where it was damaged, etc. I've been to this location twice before for repairs, and the first time, which was 2 years ago, the service was horrible. I was sent between 3 stores for the repair of a cracked glass. I went from UbreakIfix in Montclair, who sent me to Duarte, then eventually, I had to go to the Samsung Store in Glendale. For some reason, it was a huge hassle just for my screen glass. It was a mission to get a simple glass replaced. When I broke my screen this time around, and the Samsung CarePlus sent me to Duarte UbreakIFix, I was a little disappointed because of the run around I got between the Montclair and Duarte UbreakIfix locations before (I was thinking, "Oh, great. This store again?"). But to my surprise, the two Asian guys who were working here yesterday took care of my phone in a timely manner. Soon as I got in the store, he took my phone in, etc. He took about 5 minutes to register my phone, etc,. He told me the repair will be done at 6:00 PM. I came back at 6:00 PM, and sure enough, my phone was ready. The phone worked perfectly fine after the repair, etc. This visit was definitely the opposite experience I had a few years ago at the same location. Perhaps, the new hires since the time I was there 2 years ago are just better than the previous crew. I don't know, but the outcome this time was great. Give the 2 guys there a raise! Customer service: 5/5 Service Promptness: 5/5 Quality of Repair: 5/5

Does nice work and is mobile for some customer needs. Backs up his work by willing to fix problems…read moreafter repair. Only down side is he does not take credit or check but does do cash and venmo or zelle.

Wow' this store is o e of the best repair shop ever. They fix my phone in lime 30min. Great people…read moreand cisto.wr service. They always try to help you.