There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was able to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well. read more

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a lower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business read more

Awefull experience with the staff especially the manager at the Monrovia spectrum store located at 1008 E Huntington Dr. I'm a senior citizen and was nearly physically assaulted just for trying to return their box receivers and remotes to the Spectrum Store. They became angry and rude when I asked them to cancel my tv subscription. BUYER BEWARE ! ! I WOULD GIVE THEM A ZERO IF ZERO WAS AVAILABLE. DO NOT USE SPECTRUM ! ! ! ! read more

I went in to return my equipment as I had called to cancel my plan 3 weeks prior, and the employee told me it never got cancelled. They told me the customer service agent who "cancelled my plan" didn't actually cancel it but instead signed me up for a new plan and my account would have to be charged through April. I requested they cancel it now, since I have in writing that I would not be billed past 4/1 per that phone call, and he rolled his eyes and told me to call again. Coming to the yelp page, I see that this same employee has reviews of stealing equipment and not being helpful. read more

Spectrum - Internet Service Providers Near Me - Duarte, California

I want to recognize Edward for his exceptional customer service. From start to finish, he was friendly, knowledgeable, and very patient. He explained all my options clearly, he gave me such a great offer for internet and cell service, never rushed me, and made sure everything was set up correctly. Because of Edward, my experience with Spectrum was stress-free and so positive. I truly appreciate his professionalism and dedication. I got such a great deal too. Thanks! read more

This review is specific to the location. I walked into the store with an open mind due to my low opinion of the company as a whole. I understand that the sales people are just trying to make a living. What's not acceptable is directly lying to customers just to make the sale. I went back to the same sales person with the quotes they had written down and the monthly statement I received, they claim that I was confused with what they presented. They couldn't explain the difference on what they wrote to what I was being billed. read more

I usually refrain from bad reviews but these people are no worse than scammers. Went in to cancel my wifi and they "cancelled" my account but added a mobile line. Despite cancelling this account multiple times I still get charged. Such a big company has to stoop so low read more

After a frustrating experience at another location in Glendale, I was pleasantly surprised by how well everything was handled at the Monrovia Spectrum store. Jahir was fantastic -- professional, helpful, and efficient. He got me set up with a new router, walked me through a better offer, and even managed to lower my monthly bill. The service here was night and day compared to what I experienced before. Huge thanks to Jahir for turning things around -- I really appreciated the great customer service! read more

Went to the store to do a simple SIM swap for my phone line, the store manager absolutely refused to help. From the look of the other employees in the store, the manager has a tight grip on the employees and they are afraid to help for simple issues. Don't waste your time going this particular store, other nearby stores such as the one in Pasadena has much friendlier staffs. read more

I was switching from a different carrier to add Spectrum cell phone service to my existing tv, internet and wi-fi account. As a senior with very limited tech know-how, I was having a hard time doing the self-install. The young lady and gentleman at this Spectrum location saved my sanity . . . . and solved the issue in just a few minutes. Many, many thanks! read more

I have never hated anything more than spectrum!! Horrible service, horrible techs!! Have had out 5 techs and they all just blame each other! I just want sound to sync with TV!! read more

Always the best service!! Went to this spectrum location with issues regarding both mobile and TV. Jaire gave a welcoming greeting and assured that he was going to take care of my issues. Both him and his manager (Edward) were very patient with me since I'm not tech savvy. I even got a discount on my internet. Thank you spectrum!! read more

Pretty much when I visited the store Karen made me think of the following rhyme, Listen well wishin who you dissin you missin I'm a bill Scottie pippin I'm dippin and pimpin my home internet speeds ugly like rumple still skin By the way the store was clean like 10 inch rims, and Jake was very helpful read more

"Warning CROOKS they will take your equipment and not give a receipt or e-mail!!" Don't trust these guys they are crooks and made racial comments to me when I demanded a receipt. First they said they don't print receipts, then they said it takes 24 hours for an e-mail receipt. Trust me, go to the ups store to return equipment 1 block east by the Smart and Final store. They will print a receipt and send an e-mail before you leave. read more

Spectrum - Internet Service Providers Near Me - Duarte, California

I just found a new con from Spectrum . I just turned in my equipment, and am paid up thru 11/15. I ask to be reimbursed for my overpayment and was told that their accounts are "Pro- rated" and it's their " policy" not to reimburse over paid monies. I explained to them, this is illegal, and they just shrugged, and said oh well... I then called to complain, and got the same story, they are "prorated" and no refund. I ask to speak to a manager, and got some kid, who explained the accounts are NOT "Prorated" and it's their policy of no refunds. So bottom line they feel free to steal from you. as long as you accept it. These people are flat out thieves! I'm sorry I ever did business with them, And hope you are smarter than I I am considering going to small claims court, just to screw with them... Buyer Beware! read more

Zero customer service but major attitude. I called to close my mother's account and was instructed i would need to bring the equipment and power of attorney to any store to accomplish the task. The Duarte store was unable to help claiming there was no manager or assistant manager on site. I was told to come back tomorrow at 10.... however no guarantee a manager would be there. Go elsewhere unless you enjoy argumentative people who not just cannot help you but do not apologize for the inconvenience. read more

I had issues with my phones and activation problems over the phone. So, I had to go into a store. Joshua worked on my phone issues and he was really patient to resolve all issues. It took him a little bit time because issues was very technical. Josh is very experienced in his work and took care of the problems. I really appreciate him. He was kind and in good spirits to resolve no matter the level of difficulties. read more

I had a good experience with the help of Jair, who was kind and patient. I came to this location randomly as I was close by doing other errands. Thanks to Jair again! read more

This place is terrible. Erick refused tp help me and almost tried fighting me. I would go elsewhere. Any service is better service. He needs to get a job outside of customer service. read more

Generally good service, but getting expensive unless you call in and beg for a lower rate

Kelly went above and beyond with helping me take care of a problem I had with my phone and account. She was so patient and kind to me throughout the almost 2 hours process. She is an asset to your company you should hang on to her! read more

I just had about the worst experience of my life, calling Spectrum. You can't call the store. Instead, they switch you to a central office. All I wanted to do was leave Spectrum for T-Mobile. I didn't want to keep paying, now that I have a new service with T-Mobile. The lady just argued with me. She would not listen to me. I'm paying about $50 for wifi, instead of $99.98. Then, she offered me a deal. I already had made the switch. I am not obligated to justify to anybody why. I am going into the Spectrum store tomorrow, and I'll be the lady never closed my account. read more

The first time I came in on 6/14 to upgrade my phone that I called customer service about prior. Jair the sales rep refused to help me and said "we don't have any iPhones in stock right now" mind you I called ahead. I then go to the West Covina location and walked out with a new phone so quick. Second time I come in on 07/13/24 I unfortunately get Jair again as my rep again. Before I ask for someone else to help I decide to give it another try. This guy was absolutely useless. I stood there for an hour waiting to talk to him and when I do he does nothing. I then ask for the supervisor Jorge who was nicer but just as useless. I then go to the Hastings Ranch location and was out within 30 minutes with a new phone. STAY AWAY FROM THE DUARTE LOCATION!!! I don't understand why employee a member who could give zero fucks being there. Customer service was absolutely unbelievable. Please have management go undercover and watch how this guy talks and treats customers. Feel free to call me for more information during my visit both times with Jair. read more

I recently visited this location and Daisy was amazing she went above and beyond to solve my problem and providing answers to all my questions. Plus they have excellent deals that help you save money which now days is a must, thank you so much Daisy for providing such an amazing experience read more

Worst spectrum location so far, they tried to say my account wasn't active but I have a bill so how is that even possible? They told me to bring in my equipment to get new equipment then told me I have to go through customer service! They have been such a headache and really rude. I want to cancel my service now read more

Daisy was so nice and so helpful! She did everything so fast with no problems. It was awesome!!

Got equipment returned within 5 minutes. Very kind and helpful staff. Way better than the Pasadena location x100