Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

Fiber 1gb service. The speed and quality are great, when it's working. The connection drops then…read moreresets several times per day, every day. This makes the service untrustworthy for any online financial transactions such as purchases, bill paying, banking, etc., or any other instance in which personal/sensitive data must be be submitted. Another issue is that customer service is completely non existent. Overall, Frontier is absolutely the worst ISP I have ever used.

I am having an absolutely terrible experience trying to get internet set up at our home, and…read moreunfortunately, we have very limited provider options. I originally ordered service on March 31st... and it's been a mess ever since. I've had multiple appointments confirmed, all requiring someone to be home for a 4-hour window, and not a single technician has shown up. I call the day before, the day of, and each time I'm assured someone is coming, only for no one to arrive. The number of hours I've spent waiting around and on the phone (over an hour today) is honestly unbelievable (and not in a good way). What's even more frustrating is the lack of communication and coordination, internally, they don't even seem aligned on what's happening. At this point, I'm beyond frustrated but stuck due to limited options. If you have a choice go elsewhere, do it.

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

I was in a rush today when changing my cell phone to Spectrum and had great service from Lis at the…read moreLakewood store. She got me in and out and off to my meeting in a timely manner and it did not cost me any extra money. She is great and provided excellent service.

Absolute overrated garbage internet. Anything I do play video games or watch anything or do…read moreanything this internet is absolute garbage and I don't recommend anyone getting this internet. Look for a different internet. I'm going to get a new internet when I move out

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

The price is more than fair, quick installation, and courteous technicians. I personally love it,…read morewouldn't change this provider, certainly not for one of the "majors".

I've been with GeoLinks for more than 3 years and the few times it's gone down they were able to…read morebring it back up right away. Their staff is always helpful. I have their least expensive service and I'm able to stream whatever I want and use my cell phone without walking around outside looking for a signal. I would highly recommend GeoLinks, great reception and outstanding service.

The absolute best service ever. Our church needs reliable internet connection, Especially now when…read moreservice is being live-streamed and video links to YouTube. We are never disappointed by our service and can count on reliable- super fast connectivity. Thank you all and God Bless.

Fast service, professional installation, excellent value for money - a highly recommended safety…read morevideo camera company.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I am a Current Customer of AT&T My Service Will End On January 31 St 2026…read more So I was told by a AT&T Representative, But that can always change, Because They Are Not All Consistent with what they Say or Do or Promise?? They Constantly Changed My Billing Date, Even After we Set & Agreed Upon a Particular Date on Which I Received my Money and then When I Was Not able to meet their Newly Unexpected New Billing Date, that they Did Not Notified me they changed, They Penalized me and Placed My Account on Restricted Mode And Severely Hiked Up the Price a Couple of Times. A AT&T Representative told me over The Phone, that they Pretty Much Reserve The Right to Change The Billing Cycle As They Please???? When One Confronts a AT&T Representatives About Changing My Billing Date more than a Couple Of Times Another Strategy They Will Use, Is That They Will Vehemently Deny, that they Even Change It And Even go as Far as Saying, that There was No Record of Such Changes??? Complete Dishonesty and Denial?? I Cancelled my Service with Them Today 1/05/26 and They Are Going To Charge me for The Whole Month of January 2026, Even Though I am Not Going To be using their Home Internet For The Rest of January 2026??? The AT&T Technology is One of The Best There Is, But they Have A Very Dishonest Work Force and Management and they Treat Their Customers Horribly, They Pretty Are As Dishonest as They Can Be & Are Constantly Looking for Ways of How they can make More Money Off of you with Blatant Dishonest Ways. Wanted to Warn Others, So that they Don't Experience What I Have??? Thank you & Have a Great Day.

If you enjoy talking to a "Meat-Interface" that has the empathy of a brick and the authority of a…read moretoaster, this is the place for you. I have been a **long-term customer** for years, but as of 2026, loyalty means absolutely nothing to this "Black Box" corporation. The "Service Bridge" Failure For those who don't know, a **"bridge"** is a short-term extension--a few extra days to pay your bill before they cut your digital lifeline. I requested a simple 48-hour window due to a temporary hardship. What I encountered instead was a complete **mechanical failure** of human logic and basic decency. The "Collections" Nightmare When I was transferred to the collections agent, the interaction went from frustrating to abusive. Even though I remained calm and was never irate, this agent: * **Constantly talked over me**, refusing to listen to the facts of the situation. * **Refused a supervisor escalation**, acting as if she were the final authority in the universe. * **Told me off** for "daring" to ask for someone above her. * **Hung up on me** mid-sentence once she realized she couldn't "smash" me into submission. Why this deserves 1 star: * **Over-Engineered Incompetence:** It's the "Bulldozer Paradox." They have massive infrastructure, but they can't dig a simple hole. The software is now the authority, and the agents have had their override keys stripped away. * **The Hammer/Glue Paradox:** AT&T only knows how to use a hammer. When you need a constructive solution (a bridge), they only offer a destructive one (suspension). * **The Corporate Alibi:** "The system won't let me" is the ultimate shield. It removes all moral agency from the staff, turning a global company into a machine that has no "exception handling" for human life. **The Reality:** AT&T is a joke. They value "uptime," but they couldn't care less about "access." They've replaced customer service with a straightjacket. **Avoid at all costs.**

First of all I thought it was closed since almost the entire mall is empty - which is sad! But it…read morewas open, I needed to get a new SIM card so came by on a Saturday late afternoon. Plenty of parking in the lot. Plenty of employees onsite to help. Service was great, fast and they were able to resolve my issue. I hope they don't close it down.

(5/4) On Spectrum's website, I signed up as a new customer on 4/27 and selected 'use my own…read moreequipment' during checkout -- meaning my own router. I don't own a Spectrum modem. A week later, I received no modem, no installation kit, and no communication whatsoever. When I contacted support on 5/4, I was told to go pick up a modem at a local store. No apology for the delay, no explanation of why nothing was shipped, and my request for a modest one-time credit was denied. As a new customer, before service even started, this is already a poor experience. The only reason I'm staying is that AT&T's alternative in my area is 18Mbps at $60 -- so Spectrum has no real competition here and apparently knows it. Hope the actual service is better than the onboarding. --- **Update (5/22):** Since posting this review, my connection has been dropping intermittently -- cutting out suddenly for anywhere from a few minutes to 10-15 minutes before restoring on its own. This has affected me and my family repeatedly. I can't say with certainty whether this is simply Spectrum's service quality, or something else. But the timing -- starting after this review went up -- is worth noting. Will continue to monitor.