These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

Excellent. Fast. Problem solvers, professional and very reasonably priced. I will plan to use…read morethem again for my security needs.

Ruben did an exceptional job. Quick & efficient. If you don't want to be spied on by your…read moresurveillance company, big brother, or foreign government... set up your cameras to run only on your home network with NO cloud. NO third party access. Allow remote viewing only through a secure app with password connection.

This place is GREAT!! A+ Customer service! SHILO…read moreresearched my motorcycle key and made a duplicate. Very professional, super quick, very happy with the outcome! Nothing better than getting home, trying the key, and my bike starting on the first try. Look no further - this is the only place you need. Thumbs up!!

Charlie was awesome! Great service, wonderful staff. Highly recommend…read more Convenient and very accommodating.

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

Once again George, Andres, and the LA Security Camera team has shown us prompt response and…read moreprofessionalism when our security camera system went down. Akbar has been a loyal customer for many years and for that we are treated with priority and respect. It's nice to work with a company that values top notch customer service. Thanks guys! Albert Loya Owner of Akbar

George was very thorough in explaining the process and setup. Very impressed with the finished…read moreproduct. Thank you.

Tony and his team were amazing. I'm pretty clueless when it comes to smart home design, surround…read moresound, etc and he made it very easy and seamless to understand and operate. I'm writing this review actually because Tony did my system in 2020, and he just helped me troubleshoot a small issue an entire 4 years after installing my system at 8pm on a Saturday night. Crazy level of service, but also a testament to him as a person. I've always gotten the best vibes from him. Couldn't recommend highly enough.

Tony and his team were fantastic in sorting our existing Control 4 system, modifying our internet…read moreconnectivity, and generally sorting things out. He was very patient, always provided a clear view on what they were doing and never placed any pressure. They were very timely with all the work and the pricing was fair for the service and expertise provided. I'm super happy to have used them and will be using their coverage going forward.

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.

Armen was very timely and professional! He did a wonderful and seamless job installing my alarm…read moresystem. He taught me exactly how to use the system and explained everything in detail as he completed the installation process. He was very clean (used shoe covers when in and out of the house) and was friendly with my dogs! Sevada initially came to assess the property for installment to give me a quote. He was a great and explained everything thoroughly! I highly recommend them.

We've been a customer of PV Security for decades, which was bought by Valley Alarm and absorbed…read moreinto their system years ago. Had assumed all these years that our house security was adequate but recently was horrified to experience that it very much was not, and more importantly, that the folks at Valley Alarm were not trained properly, made a ton of mistakes, and made for a very stressful holiday. The day before Thanksgiving, we received text alerts of a burglary - nothing else. No idea if this was a fake text or anything, as it provided minimal information (the title: BURGLARY) . Everything that transpired after was across the board an extremely negative experience: 1. I had to call Valley Alarm to get more info. Each time I called, I was on hold for at least five minutes - terrifying when you've just received a text saying BURGLARY. To add insult to injury, the hold music is an advertisement for VA saying that "agents will be on the phone in seconds." 2. I spoke to multiple agents, and none provided sufficient information or answer any of my questions adequately in a way that would reassure me. 3. Horrifyingly, I had to be the one to tell VA to CALL THE POLICE. They were supposed to have called me first, and immediately dispatched the police. Neither happened. In fact, when I called the first time, the agent was a very blase "oh, do you want us to call the police?" Uh YES. And then once that happened, they provided zero follow up information. I eventually found it easier to call my police station directly, and speak to the police via my neighbors. 4. ALL OF THIS WAS A FALSE ALARM. Valley Alarm NEVER provided an explanation of why we had received an alarm. The neighbors never heard the alarm, and when we had someone check the house, there was no sign of anything amiss. 5. After all of this (and before we were able to have someone enter our house) I called VA repeatedly to make sure that our alarm system was still actively armed. Every person gave me a non-answer in the form of double negatives: "well, if nobody has gone in to disarm the alarm, we can only assume it is still armed." Not only was this absolutely not reassuring, and felt like they were hedging their bets, it turned out to be completely incorrect - they just straight up had no way to tell, blaming us for having an old system (which they had never told us to change) and for not performing routine checks (which they had never told us to do). 6. 3x I had their "service technicians" call me to "provide more info" because the agents at the call center were proving to be completely useless. The first time a technician called, she literally started the phone conversation with "what do you want." I was never assured that our house was okay and that the alarm system was still working because none of these agents or technicians could provide straightforward information. I am just horrified with how badly this entire experience went across the board. Valley Alarm has admitted that there was a lot of human error after they looked into this experience, and I have never been more certain or faster in changing companies. I have a new system that provides me with way more information, and doesn't keep me on hold to speak to an agent. Absolutely stay away from Valley Alarm.

I needed to get a busted car key fixed. I reached out about my options (they were willing to come…read moreto me) but I was able to drop in to their location and within minutes, get a reshelled key for a fair price. It looks like new to me, so I have no complaints. If I had to buy a brand new key, the price was fair as well, so down the road, they're on the Good Guys list.

Their communication was fast, efficient, and responsive. They came to fix our door within hours of…read moregetting in touch and while they were at our house they did an excellent job identifying the issue and providing a long term solution! We are so happy and grateful with their service! Thank you!!

Karim answered my call. Came same day with Tony. Diagnosed issues on my CCTV…read more Came back next day with the replacement parts. Problem solved. Karim also helped me in finishing the set up of my remote access to the CCTV. Good job Karim and Tony!!! Now I have a "to go to" tech support available when I need one.

Karim and his team are exceptional. Very thorough on the initial call about the expectations and…read morethe price came in and did a clean job no shortcuts and very respectful of the space. Will hire again.