I shared an honest review regarding your management style few months ago concerning Vito Mazza's…read moreson, who interrupted a service being provided in order to correct the lady performing the service in front of me. He later questioned why my comment had not been deleted because he felt it was harassment. The replied was defensive supporting my previous observation of his management skills. I was subsequently banned from receiving services. My recommendation remains the same: managerial training would be beneficial. You can find training in YouTube. according to your own response , you leadership style comes across as dictatorial and dismissive of a customer review. Regardless of the number of employees managed, professionalism, communication, and emotional control are essential in any leadership role. The business was originally built by your father, who treated both customers and employees with professionalism and respect. When customers are banned for providing feedback, it reflects poorly on the culture of the business and ultimately impacts both customers and staff. In case you are not aware, there are many businesses that offer the same services. This is not about losing a customer, but about losing the opportunity to receive constructive feedback that helps a business improve. As a former loyal customer, I also recall overhearing workplace discussions during services that involved concerns from employees, including conversations related to their tip handling and management practices. These were not isolated comments, and they contributed to a broader impression of employee dissatisfaction. When internal concerns become visible to customers, it is worth reflecting on workplace culture and communication. If private conversations are not properly managed in a public-facing environment, customers will inevitably hear things that were not intended for them. I experienced this firsthand while receiving services. Reviews are intended to highlight experiences and opportunities for improvement. Responding to feedback by banning customers instead of addressing concerns does not minimize the fact of your poor managerial skills, in the contrary, is expose and supported by yourself. I am the perfect example on how your ego gets in the way. Instead of acknowledging the review, by a simple "thank you for the review, I'll be mindful next time." You are now sacrificing the earning of one of your employees because you ego got in the way . Thanks God for reviews, they show the true nature of people who minimize others just because they think they can and/or because they are the owner of the business. Tsk tsk.

One of the best salon experiences I have ever had. I was met by a wonderful friendly woman who took…read morethe time to help me find a wig that was right for me. From a shampoo to a scalp treatment, I felt very pampered. The young lady that did my haircut was warm and friendly and she made what little hair I have look better. That was a miracle. One of the kindest was a manager/owner and she walked me through the different kind of hair treatments available. I left in tears as I was so happy to finally have a natural looking wig. It looked like it was my own hair and not like I slapped on a wet puppy on my was. I can't thank them enough. You can't go wrong go there. The do so many wonderful services there. I wish I could give more stars. The place is warm and welcoming.

First time fully checking out Zen Spa. Spa is located on the first floor of Woodbridge Mall. I like…read morethe idea of walking in and getting a massage but this isn't really for me if I'm seeking full on Zen vibes. Space appears clean, man greeted me as soon as I walked in and I was shown to a private room for a 45 min massage. Thankfully I have common sense and got undressed because he didn't even say anything, just walked me to the room and walked away lol, no words. I actually like few words and wished it remained. Unfortunately he was very loud when he yelled for Amy while she was mid getting my knots out. And sis yelled back. Yeah. No. We not doing that. But they did, twice lmao. Sooooooo the price is amazingly affordable and Amy knew how to give a massage, that's for sure, however I will pay double for quiet and ultimate relaxation. Just me:) I would stop by in the future for perhaps a chair/foot massage! Thank you

Not sure if the name of the person but he was just what my back ordered. I felt so much better…read moreafter that and he also used hot stones and ended with a foot massage which was very relaxing yet energizing.

My husband and I enjoyed our relaxing couple's massage. The location is very clean and well…read moreorganized. Everyone we spoke to from the time of booking via phone to the time we checked out post appointment, offered excellent customer service. We will be back. :)

Hand and Stone was not professional during my visit. The service and communication feel short and I…read morewould not recommend this location.

Didn't get a chance to make an appointment. But responded promptly to my message. Looking forward…read moreto setting something up.

From the owner: I'm Angela White, a dedicated and passionate massage therapist with a heart full of positive energy!read more

It was enlightening and I felt much better after I done with the session . I liked her personality…read moreand her caring manner

So worth every penny that I invested in this. I was dealing with a lot of emotional issues that…read moreheld me back from being my best self. Her virtual hypnosis sessions finally brought me to a place where I can start my healing journey and improved my relationships with family and friends in way I always hoped to. Before it was hard to quiet my mind. She is experienced and knowledgeable. I always appreciate her sensitivity and no judgement. She worked with me and my budget and you can tel she genuinely wants to just help people. Thank you! Best, Adriel.

I already put this on Google Reviews, but this place is so good that it deserves at least a second…read morereview. Michelle, the woman running the massage place, is very personable and friendly. There is a very good reason why her massage place is rated with five stars: she is THAT GOOD. She'll talk to you, then let you zone out once you're comfortable. Oh, and to be extremely blunt for any creeps lurking around: DO NOT COME HERE IF YOU ARE NOT LOOKING FOR A MASSAGE. This place is for people who want therapy to improve their mental and physical health. So, please do yourself a favor and make sure that that's genuinely why you're coming. Michelle is a gem of a massage therapist and deserves all the reviews that she gets. Her parlor is also located in a really awesome complex with just about everything from really good local coffee to pizza to Chinese food and bubble tea!

Let me just say Michelle was amazing and I'll be back for sure. This was my first prenatal massage…read moreand it won't be my last. Michelle is detail oriented, gentle when moving you around, but massages with the right amount of pressure. Everything from start to finish is so relaxing and professional. The room and blankets are so nice and clean. You can tell she takes care of the place very well. And you can tell she cares about her clients. I felt like a new person and didn't want to leave the bed when it was finished lol. Thank you Michelle for such a great experience!! :)

I have been dealing with Clara for close to two decades. My first visit, I was very nervous. She…read morewalked me through the process and put me at ease. I have used many of her services over the years and she is a true professional. She takes pride in her business and she puts her clients first. We all have busy schedules and life happens. I also appreciate how flexible and accommodating she is. We all know trust is the key and the foundation for all relationships. I trust Clara 100% with my well being. Please check her out. You will feel the same way. She is a gem!

Very clean facility! Clara is very professional and kind, I highly recommend paying her a visit!read more

Out of town and my teenage daughter was driving me nuts about getting a haircut. I called Laila's…read moreand asked if they could cut her hair on saturday evening on our way out of town. I don't know the stylist's name because I didn't think I'd leave a review, but alas here I am...my daughter was thrilled with the service and it's not easy to please a 15 year old girl.

I went to them to get my hair and makeup done for my bridal shower. The person who did my makeup is…read morea male by the name of Nikki ( sorry if I spell your name wrong) lol. He is phenomenal when it comes to makeup. All of the places I get my makeup done he is on point. I am disappointment for not finding this place earlier. The owner/lady did my hair and kept it natural for the occasion. I almost teared up because I felt like I was getting everything done for a wedding. I recommend to make an appointment. They will be my go to people for all service. They make sure you walk out happy. THANK YOU!!!