I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Been a loyal customer for 3 years. Business is closing and they refuse to cancel my service. I am…read moreleft with having to do a credit card charge back. They give me the run around for hours and claim they aren't able to cancel my service. Extremely disappointed in the lack of respect for my time and money. BEWARE OF SIGNING UP WITH THIS COMANY. I am going to report to BBB, Yelp, state attorney general. Hopefully they learn how to treat people.

Falsely representing themselves as ADT SECURITY. They are a…read more3rd party representing ADT. They don't tell you. Rep installed services rookie w/ no training. Took 6 hours to install simple residential service. Fraudulent billing as well. ADT is not honest either. They bounce you back & forth . Nobody takes responsibility for anything!!!

These guys are amazing! They respond same day. They know more about security than probably anyone…read morealive. They work for the Chiefs! What more do you need to know?

For two years we had a false sense of security. We paid our monthly bill and thought we were…read moremonitored, but we weren't. Our previous security company refused to refund or rectify the problem. Shield Security Systems was recommended. They quickly diagnosed and fixed our problem. In addition, we now can monitor and control our alarm system through their iPhone app. I highly recommend Shield Security Systems.

Quick, efficient, knew what he was doing. Came at the exact…read moreappointment time. Fair price... I would use him again

We recently moved to the area and had been without internet for 2 weeks. We finally received…read moreservice and I called The WireMan (Henry) to see when he was available based upon the Yelp reviews. He had an opening in the afternoon, came in, set it up and we finally have TV! They were very polite and knowledgeable and finished everything up quickly.

Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

Quick very knowledgeable for a reasonable price. He connected 9 cameras 2 automatic combination…read moredoor lock. In4 hours & gone. Great conversationalists.

Dan was great! We called him to set up our surround sound that came with our house. He came out…read morewithin 30 min on a Saturday, got all of the speakers working, and showed us how to use our system. Very professional and experienced. Also we felt it was a great and fair value. Highly recommend!

We were needing an update for our TV/audio system. The folks at Longwire were not only reasonably…read morepriced, they were timely, knowledgeable and kept us informed at all times. I will absolutely use them again in the future and I highly recommend you give them a look.

We are not technical people. At all. Since the dawn of high speed internet, nothing has worked…read moreproperly in our house. We have tried all kind of companies and all kinds of band-aids. Once we finally decided to fix the tech in the house for once and for all, we called several places and got a few bids. When Chuck from Longwire came into the house, he walked around with us, listening to all the irritants and issues and things we hoped for and created a solution that has finally made everything work reliably and effectively. They were thorough and thoughtful and scheduling was convenient and quick, even though we were working around the holidays. They even finished the project a day early. They have also been open and helpful about some questions I had after the fact and I anticipate they will continue to be that way moving forward.