I checked in over an hour and 15 minutes ago. I'm sitting in a cold exam room. I'm not sure why it's taking so long but I was the only person in the waiting room. Oh - it's Sunday and very quiet. No one has checked on me. I will not be back. read more

Came here on a Saturday morning and was greeted and checked in right away. I saw the provider in less than 15 min from walking in the door. He was very friendly and thorough. I was out the door in no time. The whole staff was friendly and professional. The waiting room and patient rooms were clean and inviting. I would definitely recommend coming here for non-emergency, but urgent needs! read more

In and out! I couldn't believe this place exists! Gone are the days of making long-awaited doctor appointments for things that can't wait that long. I had no appointment, went in just after lunch time, and within one hour, I was seen, prescribed, and on a treatment remedy. I am most impressed! This place is clean and the doctors and nurses are very kind and professional. I almost don't want to tell people about this place, but wow! read more

My husband and I were both sick with strep and these guys fit us in quickly, took care of us rapidly, and were friendly and knowledgeable. When I ran in 15 minutes to closing, they were gracious about squeezing me in. The nurse and doctor answered all of my questions and were helpful and responsive. They even made a follow up call a few days later to make sure that I was responding to the treatment. Thanks so much for the great care guys!! read more

I LOVE this immediate care facility. We have been there 3 times already - 2 times for my 6 year old and once for my husband. The facility is brand new and the staff (every one of them) is terrific. Have never waited more than 10 minutes before being seen. Wish we had this years ago! So thankful to have this in the neighborhood read more

Staff is friendly and physician was great, however whats the point of making an appointment on line when you get there and they consider you a walk in. The last 3 times I have been there, I get on line to reserve a time, then when I show up 15 minutes early like they ask you to do - you still have to wait 30-45 minutes after your reserved time to even get back to a room. They need to hire more physicians if they are this busy. They have signs all around the office that say "Avoid the line, Reserve a time" - DON'T BOTHER! read more

Extremely expensive and the doctor only saw me for 2 minutes to tell me all I need to do is rest. The staff were not friendly at all and rude when asked a question. I paid the ridiculous bill and learned from my mistake. read more

Waiting three hours. Only one doctor on staff. The business' name lies. (5-7-5) Staff is nice, facility is nice, business model is a farce if they're only keeping one doctor on the floor. read more

Excellent and fast with my 3 year old and 1 year old. I recommend checking in online if you have kids as there's not much for them to do in the waiting room. Still, I only waited about 15 min to be seen, and the provider was great with my kids. read more

Even though it was close to closing time, Dr. Murauski took his time evaluating my daughter and was meticulous in his exam. I was impressed with genuine concern with making sure she was safe/stable during the night, until we could go see her pediatrician the next morning. Dr. Murauski, even called himself, a couple days later, to make sure she was doing better. I was very touch that he took the time to personally call and see how she was doing. read more

I have had repeated issues with this place -- I call them to find out if they take my medicaid insurance and they say they take some medicaid but aren't sure about others and I should call my insurer to confirm. I confirm that they cover any urgent care or ER and schedule an appointment, only to have them tell me they take NO medicaid when I show up and give them my ins. info. I assume this is one location that is clandestinely refusing to accept medicaid patients. I had the same problem with my child when we tried to get her covid testing last year. They were aggressive when I found this upsetting after jumping through their hoops and SLAMMED the door on me after aggressively yelling at me to get out. Yes I was upset, but it is absurd to give someone in need of medical help the runaround only to act like vultures when they finally come to you for help. There was no one at this place yet when I went to the other urgent care center a couple blocks away it was crowded and they gave me no trouble taking my insurance. That tells me _everything_. read more

Waiting time was almost none, the tech Katie was soo nice and thoughtful, she made sure I understood every step, they gave me a breathing treatment, x Ray, the whole works. Dr. Mark Mering was very nice and polite and also made sure everything checked out okay. I will most definitely be recommending this clinic to friends and family and will also be coming back when needed. read more

I came in for a test and they accidentally threw out my sample. Told me to come back in four hours and do it again. They didn't even refund any fees. read more

Location was easy to find with parking in the front of the building. Waiting room was clean staff was friendly. Wish I knew ahead of time you could have scheduled an appointment online instead of being a walk in appointment. The wait time for the walk in was still worth it. Best experience I've ever had with an urgent care clinic. read more

Waste of time and money. I had great experiences before with Other Doctors. The last then I was here with a horrible, itchy rash ( looked like chicken pox), the p a completely brushed me off and said I should contact a dermatologist. She never examined the rash etc. it also took her forever to try to find a federal read more

The place is ok. Nothing special. My son needed his throat swabbed for strep. So, they sent in an X-ray tech to do this. Strange. Clearly didn't know what he was doing. Jabbed it in there, made him cough in the guys face. He likely contracted the strep from that. I don't know. That is unprofessional. They then try to talk me into buying the scrip from them for $15. Glad I said no because it was half that at Walgreens. Overall unprofessional and Shady. Very afraid to get the bill. The AP, despite her lack of medical training, was professional and did a fine job. read more

While most of the staff is still extremely nice, I was disappointed by my last visit here. I was told I had the stomach flu. I ended up in the ER the next day and spent the following three days in the hospital for the kidney infection. I should have just went straight to the ER instead of here. I called the day after my visit (before heading to the ER) and the person on the phone did not express genuine concern that I was still experiencing symptoms. read more

I cut my finger badly. I received stitches at this facility, the service was good and pretty timely (not a long wait). The instructions said to come back in for stitch removal in 10 -12 days. (The PA who saw me said two weeks.) I asked about the fact that twelve days is more than the "ten day global patient status" they referred to and I am assured by the receptionist, the same one mentioned below, that it wont be a problem because its "just stitch removal." I leave thinking I'm pretty happy with the service. Until, upon my return visit for stitch removal, I am told I have to make a 150 dollar copay... again, because my original copay was only good for ten days. The now unhelpful receptionist, who told me it wouldn't be a problem, says "If you want the stitches removed, you need to pay again." I ask to speak to whoever is in charge, Brad I am told; who is not in at the facility, and can't help me. Without any other recourse, I left. Guess I'll take these stitches out on my own. Thanks. Getting sutures at Physician's Immediate Care apparently doesn't expressly include the removal of said sutures. An undisclosed business practice they partake in here... So I'm never going back to this money grubbing, cash grabbing place. They did some of what they, as medical personnel, promised to and were supposed to do, but lacked in finishing the job... guess the medical oaths here are only followed if they can pump you for subsequent payments. If you can, I suggest you go to a "real medical facility". Northwestern Hospital didn't charge me for the final follow up visit after my appendectomy and it was almost a month after my surgery. (They included time for wound healing.) If you would have done the right, and agreed upon thing, and taken out my stitches, I would have rated your service higher, probably five stars, but ransoming medical care is wrong. I should not have to tell you this, you should already know. You charged me for the stitching procedure. To try to force me to pay a double the fee or your business withholds the agreed upon completion of care is complete crap. You lost a customer today Physician's Immediate Care, and my word of mouth to boot. The only story I'm going to tell now is how you wanted more cash to take my stitches out. With this intentionally hidden, limited duration, dishonest customer service I can see how you're hoping to steal from your customers for years to come. But I won't be one of them. Good luck gouging the community in the future. read more

Giving two starts because most of the people were nice. I have already called corporate and emailed their patient service email group and have still not got a response. Please someone contact me about my terrible experience. I'm looking at you Lauren you were so rude. read more

I've been to this facility many times and I've always had a great experience. Last time I came I saw Laura for an infection in my leg. She knew what it was immediately and got me out quickly. She also sent my prescription to the pharmacy which made it even a better experience! Thanks! read more

I have never had such great experience at an urgent care ever (including small town clinics and clinics in other cities in the Midwest) and to think my best experience was located in Chicago definitely surprised me in a good way. The staff I interacted with (about 4) were patient, warm/friendly, listened attentively, never rushed me when I was attempting to explain my medical issue at hand, was open to collectively finding a solution to my problem and immediately helped allievate my pain from an unexpected sciatic episode. I will definitely recommend this place and will be returning if I ever have another medical emergency. I'm not one to take surveys or leave reviews but this far exceeded any expectation I had. The facility was pristinely clean, and most of all loved that I could check in and modify my apt online ahead of time (and check current wait times -- made it easy to manage travel arrangements and lessened my time in the actual wait room). Everyone from the front desk, to the nurse who took the necessary evals/health check to Emma, the physician that saw me were all professional yet empathetic and very kind/understanding -- a rare trait to see with multiple staff members who are used to sick/hurt people experiencing discomfort or pain. It was even perfect to learn that a Walgreens pharmacy was just across the street so for someone like me who relies on public transportation/cabs to get around the city I could rely on that for easier convenience yet. I strongly recommend this location over any other urgent care/doctors now/etc type of facility. read more

Great walk-in option to have nearby, I've been there a couple times over the past few years. The wait has never been too long (and they have the option to schedule appointments) and their service has always been very helpful. read more

Front desk person authorized my card for $50 instead of $10 copay, was super rude about it, did not apologize, and was ignorant and incorrect about its removal, claiming that I would never even see it. It's three days later, I still don't have my money back. Avoid like the plague. read more

Easy to checkin online for a 15 minute wait. Everyone was very friendly and helpful. Pretty much the most fun I've ever had at an immediate care kinda place. read more

Just brought my 5 year old in with swollen lymph nodes. Preregistered online so only waited 5 minutes or so. Dr and nurse were very personable and spent time with us. Took my health insurance and it was very convenient compared to driving to the pediatrician since we could ride bikes there. We will be back! read more

I came in at 7:45pm when it was closing at 8pm and they saw my daughter (who had a painful ear infection) with smiles on their faces. I paid a $25 co-pay and that was it. What a great resource to have nearby. read more

I was there with severe back pain and saw Dr. Murauski on 11/09. He gave me the name of a referral and told me that he'd include the name name in my discharge papers. He did not. I called yesterday asking for the name and was told that I'd he'd (the gentleman answering the phone) would call me back with the name, but that didn't happen. I called again today and was told the same thing. When I told her (Allie, apparently) that that is what I was told yesterday, she raised her voice and yelled "I will talk to the doctor and get back to you!" and hung hung. I called back for her name and she answered. I told her my name and reminded her of my call and I she yelled "Oh, yeah! I already told you!". I asked for her name and she gave it. I then asked asked when I would hear back with he referral and she said "After I talk to the doctor." I reminded her that I called yesterday with the same question and she interrupted me and said "I talked to the guy that was here yesterday and you didn't call. Bye" and she hung up. The doctor was nice enough, but the staff isn't fit for a drive thru. read more

They don't accept any form of obamacare situation or medicaid medicare. They basically suck for that. Doesn't seem to make any sense. Staff isn't very friendly either. Definitely wouldn't return. read more

Walked in on a Tuesday evening. Did some quick paperwork, and was seen within 10 minutes. They quickly diagnosed and treated me, and I was out of there within a half hour. Everyone I dealt with was very kind and professional. I typically dread going to the doctor, but this experience was a pleasant surprise. read more

Any other immediate care, I would suggest going to. I went here feeling awful sore throat stuffy head fever. Saw a young male doctor, he told me to go to Walgreens for Flonase. Next day I felt even worse, I went back and saw a woman doctor. She put me on 875 mg of an anabiotic-yes I was sick! She took a culture on me and told me I would get results within 24 to 48 hours. Five days later they still had no results. I come to find out they had misplaced my sample. I was told at that time I would not be billed for anything except my co-pay. I have received three bills in the mail. After calling the billing department, they are investigating the situation. Today I received another bill and no call from the billing office. Looks like I'm paying! Beware of this place. Two stars is for convenience and immediate attention. read more

Let me start off by saying i NEVER go to the doctor unless i absolutely have to I haven't been to a PCP in about 7years. I came here one day as a walk-in and they were great! I've been back twice since then both time were great almost no wait at all which i LOVE. outcall went in today and they went above and beyond i had to bring my daughter in with me and she was all over the place they were so patient they even let her help take my blood pressure which was so nice i really appreciate how nice they were with her that will not be my last visit with no wait and the great service I'm sure ill be back! read more

Be warned. They will charge you 5x the normal amount of a hospital or Dr.'s office. Avoid at all costs.

I've been to this location several times, and all was wonderful until the last time. We made an appointment, got a confirmation text to come in, and then waited for 90 minutes, and still didn't get seen. The excuse was that a patient came in who needed stitches, but it seems an urgent care center should plan for urgent situations that inevitably arise. read more

I had severe pain in my right foot for several days and I wanted to consult a physician without going to the hospital emergency room. I was a walk in appointment on a Thursday afternoon. Check-in was very easy. The wait time was very short. The technician took several x-rays of my foot and it was examined by the doctor. I was given a prescription that I had filled at the Walgreen's located 2 blocks south of the office. I will definitely return. read more

I brought my 2 year old daughter in this morning and was blown away by how nice and professional everyone was. My daughter can have a bit of anxiety seeing Doctors and everyone at the clinic was super patient with her and made the extra effort to make her more comfortable. I was nervous to take her to a non pediatric urgent care but everything was great. They even had a kids themed exam room and stickers to give her. Again, really impressed not only with the level of care but also the time they spent with making her comfortable. The front desk person, the physicians assistant and Dr Maniquis were great!!! read more

While getting on the 606 trail, my 8 year old fell off her scooter and hurt her wrist. I carried her to Physicians Immediate Care, because in the past, we've received amazing care, and again I was not disappointed. When we got there, we checked in, and there was three people in front of us. I asked for an ice pack, and they brought her one. My daughter was crying, and in a lot of pain, so I asked if I could walk to Walgreens to get her Tylenol. The technician, said hold on, and went back, then came out and brought us to the room. The doctor came right in, even though she was with another patient to look at her wrist, and ordered a X-Ray, then the nurse brought her Ibproufen. The nurse also brought her more ice packs, and a pillow for her wrist. Everyone went out of their way to get her comfortable. The nurse practitioner, even suggested calling our pediatrician to make sure her doctor didn't want my daughter to see them, before we went to the Fracture Clinic at Lurie's. The nurse didn't want to splint her, and then for her to go there, only for them to take it off again. She was trying to make the whole situation as painless as possible. I was once again amazed, and so incredibly impressed with the care we received at PIC. Thank you! P.S. I'm sorry for those patients that might had been there before her, that we made PIC not run on time. However, I appreciate that PIC noticed the severity of my daughter's broken wrist. read more

awesome experience here. will definitely be my go to urgent care near west town!! thank you for seeing me quickly & helping me today!

I want to let everyone know about the billing experience I had at Physician's Immediate Care facility and if at all possible to avoid this place. First off, I have a high deductible insurance plan so I must pay out of pocket until the deductible is met. Since I knew I had to pay for this visit, I called the office in advance to check how much the visit would cost and the front desk girl quoted me "anywhere from $100-$150. I told them the main reason for coming was to get a x-ray of my child's rib to make sure it was not fractured or broken from a contact sport. We went in with an appointment scheduled online. We had to fill out paperwork and waited about 15 minutes to see a doctor (only 1 other person was waiting when we arrived). Well, we saw the doctor for about 10 minutes and my son had his upper thoracic spine x-ray done, which took another 5 minutes. The woman Dr. Whitcomb asked him a lot of personal questions about the sports he played, what school he went to and then told us about her son and discusses sports injury experiences, etc... Well TWO months later, I was completely shocked when I received the bill showing I owed $301.86. This is the catch folks they billed my insurance up to the "allowable amount" and after the insurance discount I owe more than if I went in there without any insurance. In my opinion, I was duped and feel I did my due diligence by calling first to find out the cost. My insurance told me they billed for a 45 min patient visit, which is code 99204. We only were with the doctor face-to-face for 10 minutes total. After getting the billing office phone number, 312-506-0900, from walking in the urgent facility on Milwaukee Ave, I have been calling to speak with a manager and left numerous messages (5 to be exact over a 3 week period) and never heard back from anyone!!! 10/25/16 I called and was told that the lady on the other end of the line was going to walk over to Chris, a lead (I guess that is kind of like a manager) because she had put the message on her desk the last time I had called. After never hearing back, today I called again and after someone tried transferring the call, was disconnected. I immediately called back again and asked to speak with Lisa V, who is a manager of a 3rd party follow-up team (whatever that means). She clearly apologized because she saw that nobody has ever called me back in the 3 weeks I have been trying to contact a manager and said I am responsible for the balance and there was nothing she can do. She would not take responsibility for the employee that misquoted me, but said she will address the urgent care facility about quoting prices. Honestly, I would have paid less if I went in saying I had no insurance. Who would think this is possible after the high cost of insurance premiums these days. Something is seriously wrong with their pricing model! If you have a high deductible insurance plan BEWARE!! read more