We had to take my son in last night for a head injury. Since we got there, everyone was very…read morehelpful and explained everything all in all a very positive experience. Although emergency rooms are not fun and take a long time I feel they did very well.

I had a very pleasant experience. I was sent here today after a visit to the minute clinic/- just…read morefor precautionary measures. Everyone was so friendly. From the moment I walked in I was treated with great hospitality. One thing I particularly hate about hospitals is how long you have to wait-while you're waiting for the next step, but here I feel like my wait times were pretty reasonable. I feel everyone took such great care of me. They did everything in their power to make me feel comfortable and for that I am grateful! Huge thank you to the whole staff!

Walked right in and the front staff were amazing at helping. I got seen within 5 minutes and I…read moredidn't catch his name but the nurse was thorough and very polite. Within 2 minutes the doctor came (Dr Husam Naser) in and was the best I've seen from an urgent care and helped me right away and gave me the proper care and medicine. I highly recommend this urgent care if you need help with anything and immediate assistance.

I've been here a couple times now after the recommendation from my daughter. They are efficient,…read morekind and provide quality care! I am thankful to everyone I encountered, from walking in and being greeted by receptionist Alexandria, being triaged by RN Ahmad and evaluated and treated by Dr Sam! They were all very pleasant and I'm extremely thankful! 5 star experience.

As a parent who has frequented your establishment for both my children and myself, I was…read moredisheartened by the unprofessional behavior I encountered during a recent emergency visit. Unfortunately, this left me with a complete lack of trust in the care provided. I am writing to share my experience regarding my visit with my child at your facility. As a parent, I have always trusted your establishment for both my children and myself, but my latest experience has compelled me to express my deep concern. I was taken aback by what I perceived as unprofessional behavior, and I left feeling utterly shattered. My intent was to seek immediate care in an emergency, and I chose your services due to the time of day as I was unable to see my child's primary pediatrician. Unfortunately, the outcome was far from what I expected from a reputable medical professional. For privacy reasons, I will not share specifics about my case here, but I feel it is imperative to warn other parents about my experience, so they do not have to face similar distress. I want to ensure that no other parent experiences the aftermath of this situation. I am considering further actions, including consulting with legal representation. I believe it's important for facilities to be held accountable for the level of care they provide.

Emediate cure? More like late cure! After setting the appointment and showing up early, it took the…read moredoctor over an hour to come see! One of worst services! I would not recommend anyone to go here. Not sure how they are still in business. Super slow service. The stuff doesn't provide any information.

Updated on 01/29/2024 After a billing department employee…read morecontacted me and made an attempt to fix the misdiagnosis-related issue, I decided to update my review. I value the apology and assistance they provided to enhance our experience. I am very disappointed with Darien Immediate Care. I took my son there due to a shoulder injury and he was taken in for an X-Ray. PA Erin Berman read his x-ray and misdiagnosed him having a broken collarbone and dislocated shoulder and informed us to go to the ER ASAP. When the ER doctor read these same x-rays, I was informed that only my son's collarbone was broken, but his shoulder was not dislocated. However, the ER doctor nevertheless was required to take additional x-rays at this point to confirm the diagnosis that the shoulder was not, in fact, dislocated. Therefore, my son did not need to be rushed to the ER and could've received urgent care for his collarbone with a follow up with an orthopedic doctor. As a result, in addition to what this facility billed us, we incurred additional fees and costs for the ER visit and additional x-rays, and spent additional time agonizing over the injury. Therefore, I requested to speak with the office manager regarding my billing, who promised to call me but never did. When I spoke to the billing department, they refused to transfer me to the office manager or share contact information and refused to adjust my bill in any way. While I have no issue paying for medical services, I do have an issue incurring unnecessary additional fees and costs due to the misdiagnosis. If my son was diagnosed properly in this facility, we wouldn't have had to go the ER and he would walked away with a sling, which is the recommended treatment for a broken collarbone. This is also my second negative experience with this facility. During a prior visit, we saw PA Anum Haq who diagnosed my son with an ear infection; however, PA Anum Haq then failed to timely send the required prescription to the pharmacy, which delayed my son's healing and caused him more pain. I will never go to this facility again, and will share my experience where possible so that other families do not have to incur unnecessary additional expenses when money is already tightly budgeted for most.

On 4-24-2024, I went to see them because of a persistent cough and nasal drainage that kept me…read moreawake. Kodi at the front desk got me in right away. I saw Dr. Thakadiyil who is an outstanding provider and after thoroughly examining me, she ordered COVID, flu and RSV tests which have come back negative. Having been here before, she knew my medical history and prescribed inhalers for me and ordered a nebulizer treatment. I left feeling much relieved that I had been examined and had a plan to help. Melissa, the medical assistant, was thorough with her vital checks and made sure I had my printed out summary of care when I left. Great place to go when not feeling well. Our family has been going there for quite a while and we feel they are a very caring and professional facility. It is our "go to place" for care. Lorna Schutz

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Top of the world at a prime location ASAP because the best medical team to assist me with my careread more