Caring, attentive, and efficient. This is a great team! Happy the took care of me! The facility is clean and the doctor is smart. read more

By the way, if you're really having an EMERGENCY make sure you have form of ID or they'll DENY you. Unbelievable. Also some advice for the staff. If someone is walking in to an ER, it's very likely because they probably are experiencing a health emergency. You violated what you advertise on your website read more

Prestige Emergency Room | Stone Oak - False advertisement - Emergency Rooms Near Me - San Antonio, Texas

Great experience helping my 4.5 yo! We came in and were seen right away, and they took great care of him. 7 stitches and some Spider-Man stickers later, we are doing great. Fast, friendly, and caring service! read more

This place has a staff with horrible attitude. There was no one in the parking lot. It was not busy. And still I got the most annoyed answers about a medical question/condition. Pick somewhere else to go that actually enjoy doing their job. read more

Would give 0 stars if I could. My gf came here looking for help. Needed a steroid shot and a nebulizer for her asthma, yet No vitals taken Doctor basically said fuck you and said it's against his practice to give meds or steroid shots Told her to take ibuprofen and Tylenol. HIGHLY DO NOT RECOMMEND THIS LOCATION. Expect an email from the medical board from the state of TEXAS real soon. read more

One of the finest emergency clinics I've been to Staff in incredibly competent and thorough All labs and X-ray in house Got my script called in immediately and 10 days later a follow up call to see how I was doing Another script was called in after a phone call from the office to deal with lingering issues I was having If you have an emergency I give them a solid 100% recommendation Dr Roma was on call amazing doctor with an awesome bedside manner very knowledgeable and professional read more

Don't go here unless you are willing to pay a ton of money out of pocket not covered by insurance. Any provider that makes you sign a waiver for a fee payment before being seeing puts you liable for any amount they charge. Check their website and on their right drop down menu click on fees and that is what they can charge you and not go thru insurance. read more

Asked to speak to COO she never called back after many phone calls to speak with her. Behavior and respect issues on how to treat an insured patient. Asked why would you come to the emergency room? How many times do you plan to come? Why would you have someone drive you can't you drive yourself. Other questions asked were rude and disrespectful. Had to follow up with another emergency room location. If you treated a patient in this manner are there others ? read more

Easy check-in with friendly staff. Doctor and nurse were great and very knowledgeable. The place was empty and we still had a long wait of almost 2 hours. read more

Friendly professionals with quick service. That's a rarity at ER's right? xxxxxxxxxxxxx read more

Their positive reviews are mostly fake (if not all of them). Any smart person would be looking at the negative reviews too. I wrote a review on Facebook and they blocked me so my review would disappear. Well, good luck doing that here! Do NOT come here. This place is not only a ripoff, but they treat patients horribly. I was seen here for severe abdominal and chest pain and was left in a room by myself without being hooked up to a monitor. The staff (aside from the doctor) were very verbally abusive and rude. If I pay you to treat me, treat me -- otherwise, you are STEALING. read more

By far the best emergency our family has ever ever been too! I'm not kidding when I say I have been to other emergency rooms and this one is the BEST! We are always seen so quickly and the doctors are always so patient with us. This last time my daughter was seen by Dr. Chapa and he was so patient with us and very knowledgeable even about pediatrics. We have everything good to say about this wonderful place! read more

I LOVE this place . I've gone in for my Covid testing varies times and the most I've waited is maybe an hour ? And that's because it was packed , there's been times where I'm in and out in 30 min . Trisha is so helpful and informative read more

We had a great experience here. We brought in our one-year old because of a fall. Liz was so sweet with him, showed him the equipment and made him feel comfortable. We had ZERO wait time, in and out for an exceptionally decent cost. This is our new go-to ER! read more

This place is great. Not what you'd expect in an emergency room. They were quick to take my wife in, and we're fun with the kids (3 and 4 yo). It's clean and there's coffee. Staff and doctors are friendly and took care of my wife. Will be back here again for any emergency needs. read more

Prestige Emergency Room | Stone Oak - Got to be with mom and watch cartoons during her care. - Emergency Rooms Near Me - San Antonio, Texas

Prestige treats you like family! Every time we go, the staff is quick to serve us and they take their time to answer all questions. Caring and kind staff and a very clean environment keeps us coming back to this emergency room! read more

Incredible staff. Unfortunately with my state of health I frequent the hospital of stone oak Methodist but when I just need ER care I 100% recommend Prestige. The staff here is truly commendable from every aspect. They are insanely hard working and make you feel taken care of no matter the issue you are coming in for. From an illness to a broken bone they achieve the highest praise from my family and I. Wonderful wonderful care. read more

I have had a really great experience coming to prestige. I can under duress with a medical issue. The entire staff- from the lovely attendant at the front to the Doctor himself. I was greeted with compassion and felt cared for. ERs are never cheap, but I do. It know what I would have done without them. Thank you all! read more

I brought my son in for a minor head injury and the staff was incredible. Our nurse and doctor were so kind, informative and organized. Check in was simple and all on my phone. Although I don't want to have to return to the ER, If need be, it will be Prestige. read more

We have used the location off 1604 in North Central SAT twice. Both times we were in and out quickly. The first time my toddler daughter was sick, and they did an excellent job keeping her calm (not easy under the best of circumstances). The second time I drove myself to the ER in the middle of the night. Both times the service was excellent. They also conduct follow-up calls to ensure everything worked out well, much appreciated! read more

Beautiful ER. Short wait, staff very friendly, definitely my go to for future visits for me and my family

Flu season is back so of course I got sick. Finding a health center that doesn't charge an obscene amount of money to be seen is always a struggle. Prestige ER was one of the closest, same-day appointment centers that I found on Yelp. They have an amazing team, beautiful facility, and gave me phenomenal service! Not only did they address my medical issues, but they also socialized and made me feel right at home. No surprise billing here. I highly recommended Dr. Wright and will only be coming here for now on! read more

This place is fantastic! We are cash pay patients and they told me they would do a consult and let me know how much they thought it would be before they charged me for anything. They were super kind, compassionate and professional, and it ended up being cheaper than Impact Urgent Care was going to charge just for walking in the door, for a pretty complex visit. Dr. Wright was thorough and explained everything he was doing and the reasons behind it, and I would recommend this place to anyone needing ER or urgent care. read more

Even tho they claim to be a full service ER , they are not. Dr. Rayes refused to treat me or even look at me until we paid him. I was throwing blood couldn't breath blacking out. I have sever pancreatic issues and luckily I was admitted by another hospital and taken care of (and they didnt demand money upfront, which isnt a problem but if you cant breath talking about money is pointless, and I have insurance) but this doctor refused to help me what so ever, with a ride, to stabilize me, nothing. read more

Prestige ER is Awesome! My wife and I have both been seen here 2 or 3 times. They always get you in and out Quickly . I don't think we have ever been there over an hour. The entire staff from reception, nurses and Doctors are friendly and professional. Today Nurse Liz and Dr Chapa took excellent care of me very knowledgeable and great people skills. Mr Foreman (I forget his first name) checked me in quickly and did double duty taking my x-rays. This is a top notch immaculate facility. Next time you need immediate care go here. read more

Came to get Covid/Flu tested today, and had the worst waiting experience. I arrived at 1145AM this morning and was told it would be a 3.5 hour wait which was fine, at the time was one of the only places doing walk ins & rapid testing. I had no problem waiting up until several people who arrived about 2 hours after me were tested and got results and left all within the time span of me still waiting those 30 mins they were there. The girl at the front desk must've not put patients in order they way they came. It was very upsetting being that i had to miss an entire work day just for people showing up after me to get their results within 30 mins and i had to wait 5 HOURS!!!! It took almost an hour for me to get my results as everybody who tested after me were still getting there's!!!! The staff who did the testing (new girl) was very nice and uplifting but I will never come here again. Very dissatisfied and disappointed. read more

Absolutely the best Emergency Care in the city. Fantastic staff, and they have the best doctors available...anywhere. I was in an examination room before I could finish signing the paperwork and out in less than an hour. Love this ER! read more

We had 2 great experiences at this emergency room. Once for our 18 month old. We went back right away. Dr Reyes was very attentive. The other time I went. Again I went straight back, the nurse and Dr. Reyes were awesome! After both visits they did a follow up call to see how we were doing. read more

I prefer this er over any other in San Antonio!!! Every single corner of this place is so clean, the wait times are super short if there is any wait time at all and the staff is all super polite and professional!!!! I will continue referring people here and this is the only ER I trust for my family!!! read more

This ER treats you like royalty... it is far different then any ER I have been to. They are thorough and Dr Ogden is so compassionate. There was only a five min wait. They were able to call in an ultrasound technician and put my mind at ease. They even gave me an outside referral if needed. What a blessing to have this facility down the street. read more

This is by far the best experience I have ever had in any medical environment. The staff was extremely nice and attentive. We are so impressed with Prestige. The staff, beginning with the front desk, all the way to the amazing Dr. Wright and nurse Liz, were kind, friendly, and made us feel completely comfortable. They made an unfortunate situation much easier to deal with. :) read more

I absolutely loved this ER clinic, It is the cleanest facility I've seen so far and it exceeded all of my expectations. The nurses are extremely nice and personable, they make you feel like a person, not a number. And it is clear that Doctor Reyes genuinely cares about the patients and truly listens to what the problem is before jumping to conclusions. He was exceptionally knowledgeable, to the point and caring. I am so glad my friend referred me and found them, if me or my family ever have any issues at all I finally found a doctor I can trust. And that is not something I found easy to say in the past. He is the best. read more

I had seen a few doctors before visiting Prestige, none of whom seemed to take the swelling in my abdomen serious. Doctor Chapa finally took me serious which was such a HUGE relief. He looked at my swelling, agreed it was unusual and set me up for a CT right away. It turned out I had multiple gallstones and a swollen gallbladder which would require surgery. Dr. Chapa was able to give me a few surgeons he recommended and even offered to have his office help get the appointment set up. All the nurses were so great and nice also. Would definitely recommend. read more

I am so frustrated. I am 16 weeks pregnant and my first experience here was on Thursday night and it was great. I was tested for the flu (which was negative) and COVID, which the Dr said would be back Saturday night. I was feeling worse on Friday and even lost half my vision in one eye and called them for medical advice. I spoke to RN, Angie, who said, "Well do you think it could be because of the stress you're under?" I wanted to say, "I don't know! You tell me! You're the nurse!" Then yesterday, I still was feeling worse and presented new symptoms. I called them back, again, for medical advice and talked to RN, Christina. All she said was, "If you feel like you need to come back in, come on in." That is not medical advice either. Once I got there, I had a full body rash, and when Christina wiped my arm with an alcohol wipe. I had a reaction. It turned bright red and started burning. I said, "This has never happened before but I'm having a reaction to that?" She said, "From this?" And pointed at the wipe. I said "Yes." And she didn't say anything or do anything but continue to put the IV in. Lastly, she unhooked my two bags of IV fluids and discharged me when the last one still had 1/4 left in it. The Dr (another one yesterday) said again that the COVID results would be back that night and even asked how late is too late to call me? I told him to just call me regardless of the time because I needed/wanted to know. He told me sometimes they come back after 10 but he will make sure they call me. I called at 11:00 PM and 12:30 AM and the receptionist said they still didn't have them. Both times, I expressed I wanted them to call me with the results right when they get them in. She said she would. It's now 5:40 AM Sunday, and I just called again. The same receptionist said they don't have them still. I asked her to please check with the lab. She said there is nothing they can do and they might not be back until Monday cause it's the weekend. I reminded her both Drs said they would be back last night and she said, "I understand but there's nothing we can do." I will never come back here. read more

Prestige ER has by far the speediest as well as most caring staff I have ever encountered. From the nurses to Mds to technical staff they really care about their patients and their diagnoses are always correct. They diagnosed that my gall bladder needed to be taken out and they 100% correct. You never feel rushed! I cannot say enough nice things about them! Highly recommended! read more

I've never been treated so well at an emergency room before. All the staff was polite and went out of their way to make sure we were comfortable. Very helpful and attentive. Will always take my family here. read more