Shout out to Jim at the Garden City store. He helped me with my turn signal light, then we noticed…read morebolts missing and he helped me with those. Service with a smile!!

I called with a normally out of scope of duty question. I needed some specific info on my car the…read moreperson that answered my call was polite amd found the answer to my question. This is why I patronize this store

I needed a battery for my car key. I was so grateful that they were able to have the part I needed…read moreas well as installing it for me. Also the cost was so low.

Wow, amazing shop. Trevor helped me out, he was super knowledgeable, very respectful, and did an…read moreamazing job uninstalling a bad battery and reinstalling a new battery! Will be coming here for all things car related!!

We came in for a headlight and Lupe was extremely helpful and very kind. Thanks Lupe!read more

AWEFUL!! Great Parts of course, but the customer service was terrible. Two younger 20 year old men…read morewere very disrespectful, rude and no help whatsoever. Making jokes as we are trying to purchase items. Someone needs to line those young men out.

I went in for a new blue ox hitch setup and they did a fantastic job. One of the mechanics did a…read moregreat, very thorough job, of explaining the system to me and my wife. We left with every answer answered and confident in using our new equipment.

Fast efficient service with quality products. Got a hitch installed next day when I could not find…read moreone within 500 miles. I needed to get on the road quick and they squeezed me in.

I would give them a zero if I could. The counter person was rude and acted like I was bothering…read morehim. Went in there to buy a battery for my car. Never even had a chance to get any information. Turned around and left. With the customer service they won't be around long. Worst customer service I have ever experienced.

Complete incompetence. I tried to buy an oil filter that was listed for $16.09 on THEIR WEBSITE. It…read morewas not in stock on Franklin so I drove to this store on Chinden. The keyboard puncher behind the counter (zero intelligence) told me that wasn't their price and he would not honor the price. It was the Advanced Auto Parts website. Same name, same logo that was in his shirt. I was told to buy it online and then come back and pick it up. I will never set foot in this store again. As a business you are responsible for honoring the listed price. It was like talking to a brick wall with zero customer service skills. Just punch that keyboard and move on.

I called to ask about getting some work done on my SnugTop shell. The gaskets are worn out, and the…read morerear window doesn't close properly. I briefly spoke with someone who then put me on hold. After waiting over 10 minutes with no update, I finally hung up. What's even more frustrating is that I also sent an email inquiry several months ago and never received a response. Between the unanswered email and the phone call that went nowhere, it's hard to believe this is how customers are treated. If you can't take on the work, just say so. If you're not interested in fixing the issue, just say so. If you're too busy at the moment, at least take my number and offer to call me back. Leaving customers on hold indefinitely and ignoring email inquiries is not acceptable. Based on my experience, I can't recommend this business.

Ask for Pete! I am LGBT and was treated well. On a scale of 1 to 10 there staff are a 13 off the…read morechart. God bless you all!! Thank you!!! Great service and tires!!!

Very helpful, they didn't have the part I needed in Garden City but they called their other store…read morein Caldwell, confirmed they had it and put it on hold for me. They also helped me with the diagnosis and how to fix it. From what my furnace was doing he thought it was probably the circuit board and it was. I installed the new circuit board and the furnace runs perfectly. Thank you very much guys.

The guys there were awesome! I had what turned out to be a simple fix but was a major issue until I…read moresaw them. They got me sorted out and back on the road within 10 minutes (luckily for me!!) I highly recommend them!!

Absolute trash sold me two batteries saying that they would support my stereo when I hook them up…read moreand found out they would not call them and told them that they were wrong and they said that they don't do returns no refunds so I spent $1,000 on batteries and got ripped off by these people you can't click on me to be the best in car audio and can't even recommend batteries that are correct and then if you're wrong return policy or not if an employee is the one that tells you that it will then they should take them back if it doesn't don't buy from these people the owner is the one that makes those decisions and he didn't even call me back trash

Heads up... The reason why I am writing such a long review is because I see these other reviews…read morefrom years ago, which I feel is unfair to this business as they are tanking the reviews and not a reflection of what I experienced. None of the negative experiences were noticed today and I am pleased with this shop as a whole. Came into the shop for a quick estimate for the installation of equipment I had brought in myself for my Tacoma. It was already way more affordable than what I was quoted elsewhere. We promptly scheduled an appointment for the very next day, first thing in the morning. For context, I had purchased a cheap no-name brand deck and a kicker hideaway subwoofer- hoping it would fit into the Taco. The day of installation, at the shop I was presented a deck that was substantially better in quality from a reputable brand. Additionally, it was made for my specific Tacoma. This means that everything from steering controls to the backup camera were retained, plus it fits way better with the interior. This deck was only $100 or so more than the deck I had brought to the shop originally. Better screen, operating system, and it looked far better than what I had brought in. Easily sold me on it, I couldn't pass the deal up. There wasn't any sales pressure or anything and I could have said no, but it made more sense to take the better option. Take my money. Next, the Kicker subwoofer didn't fit... I was disappointed because I've read that people made theirs fit, but they explained what options they tried to take for it to fit and it got to the point where there weren't any options left. As an alternative, they presented me with a custom-fit box+sub made for the Tacoma. The Tacoma is tricky because of how small and limited the interiors really are, so this was a win in my book... Plus, If I were in their shoes I would do the same. If someone brings in their own equipment, I wouldn't want to damage it by trying to make something happen that shouldn't. Since nothing was broken while trying to make it work, I was able to return it to Best Buy right after my install with no issue. If I'm paying for good equipment and a professional install, I don't mind forking out an extra $100 or $200 for quality. Also, when I was originally shopping around for a sub/amp/deck equipment+install, the prices were about $500 more than what I paid for here. They treated my truck with care and expertise, I'm extremely happy with the outcome and I'm glad I chose to use their equipment instead of the stuff I brought. Overall knowledgeable, efficient, and reliable people. I live about an hour away, so when they found out I'd be hanging out at the shop to wait for my truck to be finished, they asked if I needed a ride for food, water, coffee etc. That was cool of them to offer. Solid audio shop with competitive pricing and great results. Will be returning soon to have a remote start installed.

These guys go above and beyond for me every time. True professionals. Zach is personable and…read moreextremely knowledgeable about a wide variety of car issues. Always a positive experience when I go there. I won't go anywhere else now. They have earned my continued business 100%. Customer service is second to none!

I had a great experience here. I was helped greatly by the team of workers, the store is clean and…read moreorganized well, and the prices were good.

While on a road trip, we discovered that one of our RV batteries had boiled over, with battery acid…read moreeverywhere. We stopped at Continental Battery Systems of Boise and explained the situation to Cody. He was incredibly kind and helpful. Even though he initially suggested we take it to our dealer (all the way back in Southern California), once he saw the state of things, he kindly traded out both batteries for brand-new ones on the spot. We still had to do all the work ourselves, but Cody even came out with paper towels to help us wipe things down. His kindness, quick thinking, and willingness to help complete strangers made a stressful situation so much better. We're so grateful.