This is like an adventure, you never know what you will find in here. but bring your reading glasses. Much of the inventory is past pull dates or about to. About 75% of the items I picked up were outdated or would be in the same month. This works great of you are consuming quickly. otherwise it may or may not be worth the risk. read more

Food is wonderful with good produce and nice display. Prices are good and many sales . Service is the worst I have ever seen ! Checking out is a nightmare . Today at 8:30 am there were NO staff at checkout. I had to scan 1 $120.00 of food myself as the computer yelled at me that I was not putting it in the bag. This is a Kroger store. How can Kroger put up with this lack of customer service. I was at Walmart yesterday to try to avoid going to Pick and Save. The computer for checkout is great and they have plenty of staff . However the food stuffs are not as quality as I would like . I have returned from Florida where Publix was the grocery store and is outstanding. Kroger might want to take a look!! Customer service is important. I am tempted to drive 45 minutes to get to Festival Food in Green Bay. It might actually be faster than shopping at Pick and Save in Sturgeon Bay . read more

Zero cashier lines open. Only self check out available. They need to stop using Covid as an excuse as to why they do not have employees and services available. If you cannot hire people, try paying them more. If I have no other option but to use self check out, I should get a discount for doing their job for them. read more

This grocery store is a local favorite. Like any other stour it has its sale items from week to week. Other than that the prices are about average for this area. My sughestion is to watch the flyers and score the sale items. Note: this store asks you to aquire a free Pick-n-save card to take advantage of the sales. read more

I can't believe the terrible service we received here today. I went through the self-serve check out. I paid by debit card, asking for money back.... And then nothing. No money, no receipt, even though the screen showed I had paid and was due money back. The REAL problem happened when I asked a staff person for help. He was condescending from the start, talking to me like I was an idiot. He apparently was trying to troubleshoot but wouldn't tell me what he was doing and got seriously annoyed when I asked any questions. Especially when he asked me to hand over my debit card again and I expressed concerns about being charged twice. He finally declared that the machine was jammed and said I had to follow him to the service desk. While he did give me the money I was due back, he really was extremely rude and angry and treated me as if I had broken the machine. I'm done with this store. read more

I'm done shopping at Pick'n Save. Their sale items make no sense. Even with a "Fresh Perks" card, the tomatoes advertised at $.99/lb cost me $2.19/lb. I called to clarify what I didn't do to get the sale price and the manager said something about online sales. I asked how to know what is an "online sale" and what isn't and he said I needed to ask one of the staff. Seems like a ridiculous system to me! I'll take my business elsewhere. read more

When grocery shopping in Sturgeon Bay, there aren't many options. Since moving here I thought that Pick n' Save would be my go to store, as I enjoy their selection of natural and organic foods and like the way the store is set up. Being someone who works in customer service, I never thought I'd complain about the service of someone else. However, I've now had multiple negative experiences with the staff at this location. My first incident, I asked the cashier if I could sign up for her fresh perks card. She told me she didn't feel like walking over to get the cards she needed to scan and would just enter in her own phone number to give me the discounts. I was happy to get the discount, but really wanted a card of my own. The next time I visited I went to a different cashier. She was friendly enough, but once again when I asked for a card, she told me it would be easier to just enter in her own number. The next visit I did self checkout because I was in a rush. There was no self check out attendant, so guess who didn't get the fresh perks discount? Finally, my last encounter made me upset. I greeted the cashier in a friendly voice as I was still in customer service mode myself. She looked at me grumpily, didn't reply, and quickly scanned my groceries. She didn't say a word - didn't give me a total, didn't ask if I had a perks card. Nothing. It was kind of uncomfortable, so I didn't bother asking about the card this time. She handed me my receipt without a single word. I wished her a good night, and again got silence. It was probably the strangest encounter I've ever had at an establishment. I'm usually don't care about the customer service I receive, but I'm unsure if I will return to this establishment. read more

I stop here frequently on my way to our cottage due to the great location and the fact that I have their Savers Card. The store is clean, the selection is very good for a small market. My one issue is that they do not help you bag groceries. Last week I spent $150 on groceries here with no one behind me in line. The clerk stood and stared off into space while I bagged my own. Then, the clerk at the adjacent lane finished with a customer and preceeded to chat up my clerk about how slow it was at the store. At this, I looked over at him and said "if you need something to keep you busy..." The clerk then explained that they are a small market and his job is that of cashier. They don't have baggers. I challenged him that a customer who has just spent $150 doesn't want to bag their own groceries while the two cashiers stand around and chat. Simple customer service principles should prevail. read more

I coupon. The cashiers are not nice about it and they never want to actually sit down to make sure you got your money back when you know you should be spending less. I went there again this morning in the cashier shooshed me because she thought she was right but I knew what coupons I had and that the total should be lower read more

For crying out loud - I paused my vehicle in front of the store (didn't even put it in park) for 10 seconds and the manager came running out. Doesn't he have anything better to do? The prices aren't bad, and if you're looking to avoid big box stores in Sturgeon Bay, this is your best bet. But I'll take Walmart over Pick'n Save any day - no one is chasing me in the parking lot, and I can pick up a Door County sweatshirt while I'm at it. read more

Terrible customer service! They do not care! When I complained to manager Andy and said they were sending me to Econo Foods, he said he shops there himself. Will never go back to Pick N Save Sturgeon Bay! My advice? Shop Econo Foods!!! read more

I shop here quite often. They have everything you need in a grocery store. I wish they had a better selection or all natural/organic foods but all in all it's a good store. read more

This store is schizophrenic. It could be a stand-out store, but the most of the staff is arrogant and unpleasant. Several of them, Renata and the fish guy, are superb. The other day we're in the store around 2 PM and two women cashiers simultaneously close down their registers. The only register open is the 20 items or less register. So some woman gets in that line, even before they closed, with 200 (I exaggerate) items in her cart. Before long it's a Monty Python sketch. There are 10 of us with less than 20 items and we're all standing there for four or five minutes. Lady with 200 items: "You should all learn patience." Rest of us: "You should learn how to read signs." Eventually, they opened another register. Are these people union workers. Don't they want their jobs. The variety of the products is good. The bakery and fish are terrific. Prices are high, certainly even by Green Bay standards, but what's with the people who are supposed to make the customer king? Get a life people. That Wal-Mart Super Store down Egg Harbor Road, which is neither Super nor Much of a Bargain, will be eating your paycheck. read more

I have to agree with the other review. What is with these employees? Is there labor unrest? There are one or two standout employees but the older ladies at the registers are nasty, unpleasant and generally rude. I think Roundy management needs to come up here and kick some butt! This store has it all, location, good products, but the people who work there??? What gives.. read more