Hello, I want to share my experience with Nova West Energy. While I was in the market to add a…read moresolar system to work alongside my existing one, I interviewed about seven different companies. I took my time researching, reading reviews, evaluating customer service, and even checking the Better Business Bureau. After all of that, I narrowed it down to two companies, Nova Energy and another local company in Fresno.Ultimately, I chose the other company because they hold a roofing license as well. This was very important to me due to a previous bad experience with SolarCity damaging my roof and not fixing it. I ended up fixing it out of pocket. That being said, Nova Energy truly stood out. Justin took the time to thoroughly educate me and presented a very well-designed system tailored to my needs. Honestly, I would have gone with them if it weren't for my prior experience and specific concerns. What impressed me most is that they genuinely care about their customers. Even knowing I was comparing multiple companies, they were patient, transparent, and focused on making sure I understood exactly what I needed for my home. Even after I told Justin I had decided to go with another company, he still took the time to make sure I was fully informed. He reviewed key details with me such as solar panel quality, system performance stats, degradation rates, and the difference between kW and kWh, just to ensure I was making the best decision for my home. That level of professionalism and integrity really stood out. In today's world, many companies treat business as just a transaction, sell a product and move on. Nova Energy is different. They take the time to understand your needs, educate you, and guide you without pressure. Their approach is honest, professional, and customer centered. Their pricing is very competitive, and they don't try to oversell. Instead, they explain your actual energy usage and make sure you don't overproduce unnecessarily. That level of integrity is rare. They also have excellent reviews, offer a strong 25-year roof warranty, and clearly stand behind their work. Even though they didn't end up installing my system, I believe my hesitation around roofing, despite them having a 25 roofing policy, was more related to my previous negative experience and my need for extra reassurance. If anything, if you are in the market for a solar system, I strongly recommend giving Justin a call. He is honest in his evaluation, does not try to oversell, and takes the time to answer every question you may have.

Before I start with details, I want to say that Justin Douglass and Nova West is the best locally…read moreowned solar company in the Central Valley hands down. Around March of 2026 my wife and I got really frustrated with how high our true up bill was getting. We had no explanation. I called a friend of mine (who used to own a solar company but now retired) and asked for some recommendations. He recommended 3 companies, one that claims to 'negotiate', one I don't remember the name of, and NovaWest. I didn't know what to expect but I knew that I wanted 2 things, I wanted to purchase my system, and I wanted someone to be able to take over maintenance and the warranty on our existing panels. Side note: We live in Riverstone, and all new housing requires solar panels, so we purchased instead of leased what we were required to purchase. Within 6 months of moving in, the company that was providing the solar panels went bankrupt. So now we have no way of monitoring or contacting anyone if we think something is wrong. I first called someone to 'negotiate' with. They proposed and focused more on a 'Power Purchase Agreement' rather than focusing on the panels. I will never lease, or get into a PPA again no matter what after a prior experience with my old house and trying to sell it to move into Riverstone. I'll spare you the details but I will only purchase, no matter what. With this in mind, the conversation quickly turned to convincing me of the benefits of the PPA rather than how they will help with the old system and provide me the best solar system for the most reasonable price. When I absolutely indicated that I will not do a PPA the rep stopped negotiations and ghosted me. Same thing happened with the second company. Accept they didn't ghost me, they just couldn't get me a reasonable system without a PPA. At this point, I didn't have much hope or confidence of getting a new solar system and getting my old 'legacy' system up and running correctly and optimized. Then I called the last recommendation, Nova West, and got on the phone with their sales rep Justin Douglass. When I called I was already defeated, frustrated, and didn't have much hope so my approach was completely different. In that first conversation I told Justin something to the effect of "I don't know if you can help me, I want to purchase solar panels, I don't want to lease, I've talked to 2 different companies and that's all they care about is the lease and not actually helping me. I don't want to waste your time, if you're the same and have to push the lease just tell me now and I'll move on." Justin's response was something to the effect of "I hear you, I can't believe that's been your experience so far, I would love to give you a quote for a purchase if you don't mind. You're the boss and if you don't want to lease or do a PPA, no problem, let's see what we can do." And Justin held true to that. From the very first meeting he came with a quote to purchase (which by the way was even more reasonable than the so called PPA agreements I was presented with. In other words, these so called lease PPA agreements are supposed to save me money and I ended up owning for less than these other companies presentations). He analyzed what I needed, and then gave me options, and then we actually truly negotiated a purchase price that I was happy with. On top of that, they offered to commission the old system. This in itself was HUGE!!!! You see, in installing the new system, they discovered that the contractor that worked with the homebuilder of the old system installed the first system incorrectly. There's a box where some major wiring runs through aside from the circuit breaker box. One of these connections was loose and arched and completely fried that box. My only 1.5 year old panels had not been producing for like what ended up being close to 6 months. I would not have known this, and probably would have never had a way to fix this had I not found a solar company that I trusted (Nova West) and a sales rep that earned that trust (Justin Douglass). Nova West, took their time installing the new system, answered all my questions, and Justin Douglass has spent numerous hours helping me in the entire process. And it's a process, that involves many steps, including working with the monitoring company that allows you to track what your panels are doing. I purchased an Enphase system, and after everything was installed, Justin and I contacted Enphase to get everything up and running and spent about an hour on the phone getting everything producing, reading, and tracking correctly on the legacy system and the new system and now both systems are working together in a productive way. I can't wait to get my first bill and see the impact. Justin and Nova West heard my concerns, understood my frustrations, didn't argue or try to convince me to do something I did not want to do. To put it bluntly, before calling Nova West, I had complet

Recently got my solar panels installed at my home. David, a sales representative was super helpful…read moreand assisted me through the beginning stages of the solar install process. Once it was time to put the solar on the house, the guys who came out did a great job installing my solar and were able to finish the install by the time I got home. There was an issue with the electrical box (unknown exactly the issue). I called the solar team and they sent someone to my house within an hour of speaking with me. Ivy and Tony where two solar/electrical technicians that left a memorable impression with me by their outstanding professionalism and customer care.

I received an alert on May 20, 2025 from mySolarEdge that my panels were not producing any solar…read more Upon inspection, I discovered that my panels had not been producing solar since March. When I called mySolarEdge to ask why I did not get consistent notifications, they said it was because the installer, Solar Negotiators, had put themselves as the "owner admin" and receive the notifications. They also informed me that these notifications are free as they are part of the app. I called Solar negotiators back and I was informed that they do get notifications from mySolarEdge. They initially stated that it was my responsibility to inform them of when my solar panels are not working so that they can repair it. However, when I reminded them that I do not even get notifications from my app because they are the owner admin, they admitted that they do receive notifications for my system and that they would normally catch it and reach out to me to repair it. They also stated that they have been busy over the Spring and therefore had not been able to address the issue in a timely manner. They advised me to send them a tru-up bill in order to receive reimbursement. I reached out to a representative on June 4th and provided them with my tru-up bill. However, they would not provide me with any updates or status changes unless I prompted them with emails. Finally, after my fifth prompt, I received an email from a customer representative informing me that I was responsible for notifying them of any loss of power and they would not be able to reimburse me at this time. This is completely different than what I was told on the phone previously. I believe this company was using misinformation and delayed responses in order to not address my issue. In addition, I was never informed that they had control over my account, which I believe is a tactic to force me to either consider paying an additional cost for their monitoring app, "Know Tru-up", or risk not get reimbursed when my system loses power without my knowledge. Edit: Cindy, the Chief Administrative Officer, did reach out to me and was very pleasant in trying to help me. She reached out to Solaredge and was also informed by them that Solar Negotiators did have full administrative access and that they could grant it to me. She attempted to work with making that change but nothing has occurred in the past two weeks. My review still stands but I do appreciate leadership taking accountability and trying to remedy the situation.

The system installed is engineered specifically to our energy usage history unlike some companies…read morewhere the more solar panels sold the more commission for the sales person. The workmanship was first class...no exposed conduits on my roof. The support and staff response was excellent. Highly recommended.

My 2nd review.... So 5 years in, a third of my panels were malfunctioning. Evan's Energy was…read moreawesome. They helped me file a warranty claim, stood by me the whole way through, and after getting paid out on my warranty claim, they immediately came out and uninstalled the old system and replaced it with a new system that provides 33% more energy generation than I ever had before. What could have been a very nerve racking experience was handled professionally and efficiently. Thank you to the entire Evans Energy team!

Very happy with the process. Easy installation and great customer service. I have access to monitor…read moremy system and they made sure all my questions were answered. Highly Recommended

Adam is amazing, professional, friendly and efficient. He is our solar life saver. We have not had…read morecredit for returning energy to the grid and now we do. We are so thankful for SunSolar.

I'm writing this for my elderly parents who have been using Donald P. Dick for the past 20 years…read more They live in an affluent neighborhood with homes worth over 1 million dollars, not to boast, just to put things in perspective. In Fall of 2025, they had scheduled a routine service of their air conditioner. Donald P Dick sent out two technicians who arrived and were seemingly unaware or uneducated on the type of unit that was installed on the house. It is a unit which uses dampers to control zones in different parts of the house. During the service, they advised that the entire unit needed to be replaced. They quoted a replacement quote of $25,000. My elderly father thought this couldn't be right and called to speak with the owner. The owner told him he trusted the technicians and backed their findings. My father declined the replacement, paid his fees for the diagnostic and service in full, and contracted another company who stated the AC unit was running fine. This place is a scam and should be prosecuted for elder abuse, fraud, and/or taken to civil litigation to the fullest extent. Update: In response to the owner, whoever they were transferred to claimed to be the owner and told them "I trust my guys". You might want to do some integrity checks with your staff because you have some serious integrity issues to address.

We had a tech come out for a repair who went above and beyond trying to fix the issue before…read morefinally determining that a replacement was needed. John was super quick and helpful in getting us an estimate and getting scheduled for the install. This is the second A/C unit we have had replaced by them and recommend them, hands down!

Barrier Solar and Roofing has done nothing but lie to us, falsely advertise their solar services,…read morelaugh at us, mock us, avoid us by never calling us back, and then Andy the Vice President, even stating that in the contract it states that Barrier will "co-monitor" our solar panels and now Andy is saying that we are fully responsible for this. He was trying to appease the Better Business Bureau by stating that he could provide some financial assistance to us, but now reneging on this as well. More smoke and mirrors. He also tried to intimidate us by asking if we can provide documentation of up keeping our solar panels, etc. Do not trust this company!

Is this the start of a beautiful relationship? Looking for an outright purchase of a solar system…read moreto take advantage of the 30% tax credit that ends at the end of the year. Top representatives, professional, on time who are able to field my battery of questions, checks and balances.... I will update the review as it progressed through this process... -G

Words truly fail to aptly convey the excellence, integrity, value, high craftsmanship and…read morecreativity Jason Batman and his team brought to our difficult, highly customized solar installation on a 100 year old property. Our family has been a victim of PG&E's expensive and unethical practices for years, and the approach to this install was very important to us. Jason is a true master of his craft, bringing intelligence, creative insight, and remarkable integrity to every aspect of his work. He generously put up with my highly analytic and data driven approach to the install plan, sourced our Tesla batteries and panels at far, far below market value (beating out numerous competitors by a truly considerable margin), refused to charge more than his quote even when unexpected costs arose, and offered transparent, excellent planning and communication every step of the way. Jason and his installation team produced an aesthetically clean, 20 panel array befitting our historic home, integrated our new array with our existing one in a difficult and customized way requiring thousands of feet of wiring/conduit, and achieved a commercial grade, quality install of 2 Tesla Powerwall 3 batteries that have now fully liberated us from PG&E grid dependence. As Jason himself predicted, in just 2.5 weeks, our new system has exported 700 kwh to the grid, and imported 0 kwh. We are now fully in control of our power, and no longer at the mercy of PG&E, now, or in the future. Financially, this is utterly lifechanging for our family. So, for anyone considering Sunrun, or other companies, do not move forward until you have given Jason Batman and Power Pro's Electric and Solar a chance first. They will easily beat out competitor pricing by a large margin, and produce a system of truly remarkable craftsman quality. I cannot recommend Jason and his team highly enough, and our family owes Jason and his team a tremendous debt of gratitude.

Jason was fast to respond when I had an issue getting my solar online after my installer went…read morebankrupt. He came out, identified the problem, and set expectations about timeline and cost. He was very communicative about the process and allowed me to be involved to see what was happening, and how he fixed it. I would recommend Jason and Power Pros for any solar issues you may have. He got us up and working fast and reasonably priced.