Let's call things as they are. If you order a Gyro, it will not be good, but the calzones and fries are very good. Stick to the main things and it will be better and they are open late. Service is good, though communication is kind of poor. read more

Pie guys pizza is amazing. Just moved to Waterbury from New York and I must say that they get a strong 9 out of 10. Got a medium pepperoni pie well done and it was great. Just enough sauce to not dry it out and great service. Will definitely be coming back! read more

Food was fresh and hot. Also the workers was super friendly. Will definitely be back.

Let me first start off by saying im not from this area. Most of the pizza in this area (with good ratings), are the overly oily barely any cheese, cardboard crust style pizza and i cant stand it. But i understand, certain places have their preferred style, so to each their own. This pizza on the other hand has a thicker crust thats a bit more soft. And they do not skimp on cheese. I love a good cheesy pizza. If youre a cheese addict like i am, youll enjoy this. I will however say, their pizza sauce has no flavor. Topings are pretty good. I wouldnt suggest dining in. It has that old dusty smell, because half the building isnt being used. There was a lady that works there that was very nice. So, if you like cheese, and soft crust try it out. If you enjoy CT style, dont bother. read more

The best wings in Waterbury that I have tasted this far. I ordered the hot honey wings absolutely amazing.

i ordered take out twice so far. the chilly cheese dogs are great. today i decided to try a cheeseburger. it was a lot smaller than the bun BUT it wasent dried out and was properly cooked. im going to try a pizza next. prices are very reasonable. so far VERY GOOD. read more

I've literally never dealt with some rude service people while ordering from somewhere. it's been 5 years if ordering from this place and it NEVER FAILS with how rude they are, If you are going to be that miserable working, then you should find a new career. it's mind blowing how unprofessional and rude every encounter with them are. even while picking up the food they basically throw it at you and tell you to get out, and that would even be nicer than how they ACTUALLY act. please try to be nicer when someone is giving you their money time and service. read more

I took a chance and boy, did it pay off! First, the best prices of Any Italian within 50 miles. More importantly, phenomenal food. I've worked in restaurants all my life. I'm from NY so I know good Italian. I had a 12 inch cheese pie, with tomatoes & mushrooms. I requested light cheese, heavy sauce, a light bake & soft crust because of teeth issues. Perfect. Look at the picture. Flavors were fresh and better than any of the 10 restaurants in my area (Wallingford). I also got a spaghetti with marinara dinner. The sauce was full of tomato chunks, the way we did it in NYC. You need whole cooked tomatoes basically smashed to make this sauce. You can't get away with just crushed from a can plus purée & paste. All the local places do that. Sweet & just about perfect. The pasta wasn't over cooked which is another thing everyone does. Big portion plus garlic bread and side salad. Can't say enough about this place. Try it. I guarantee you'll love it. read more

Pie Guys - 12" pie with tomatoes & mushrooms! Wow - Sports Bars Near Me - Waterbury, Connecticut

I ordered food from Pie Guys on Frost Rd Waterbury, CT. I did not receive my food, however I was charged. I called to speak with someone in regards to returning my money. I was told that the manager is not going to be there until Monday to call back (today is Wednesday). Of course, I felt like I should not have to wait until Monday, so I asked him to call his Manager. He decided to hang up on me. I called back and the guy on the phone stated his Manager hung up on me. The same manager that was not available until Monday. I went down there asking for my money back and he refused to refund me. His exact words was that he does not believe that I paid for the pizza. However, he stated that the driver attempted to deliver the pizza. If the pizza was not paid for why are trying to deliver food that was not paid for, please make it make sense. I called my bank to dispute the charges and now I have to wait until Monday. They are unprofessional and rude . read more

My order that was confirmed but never told it couldn't be ordered due to time. I supplied my phone number and no call. Wasted my gas and time going to this place. Will not go back. read more

If I could give them negative stars I would. I placed an order last Tuesday night (11/17/20) through the Slice app. It was close to their closing time so by the time I received my order, the actual restaurant stopped answering the phone. I ordered a medium pizza with onions, bacon, mushrooms, and green peppers along with five wings with blue cheese dressing. The total for my order came to about $33 total with the $5.00 delivery fee and $3.00 fee from Slice added. What I received was a PLAIN medium cheese pizza, 5 wings with ranch dressing. I called the next day (Wednesday) to let them know my order was incorrect and ask what steps could be taken to make it right. I was told to contact Slice because what I received (the plain pizza, 5 wings with ranch) is what Slice sent them. Fine. So I contacted Slice the same day (Wednesday), they told me that unfortunately, they couldn't do anything because the establishment (Pie Guys) received the funds and therefore had to issue the refund and/or correct my order. All slice could do is offer me a promo code - not helpful. So I called Pie Guys back and told them what Slice said, after several minutes of them telling me they couldn't help me (they never called me any names but they did CONSTANTLY speak over me while I was talking), I was told to call back the next day (Thursday) to speak to a manager. Fine. I called Thursday, no manager until Monday and was told again to contact Slice because Pie Guys was unable to either refund my money OR give me the correct order. They told me that they would call the manager, and IF the manager picked up when they called, they would call back...of course, they didn't call back...and while they were telling me what they couldn't do, they continually talked over me. They even admitted that they knew me because I order there all the time - I guess they don't care about their customers only money. I did not call Friday. I worked Monday and did not call. I called today (11/24/20) and was told the manager authorized a free small cheese pizza and that I could call back next Monday when the manager is there if I want to speak to someone. Basically, I will not get my order corrected, I will not get a refund. I think I was pretty patient throughout this entire process. I contacted Slice, explained my situation to Slice, then relayed Slices message to Pie Guys, I never yelled, there was no name-calling, none of that. I understand that the person answering the phone was only a worker and can't help/do anything without the manager's approval. They had the order number to show the manager (it would show the incorrect order and what was paid). Oh - I forgot to add that I guess they were fed up with a customer trying to rectify a mistake on their part because they hung up on me today, then didn't answer when I called back. They must have had their customer service training from the school of 2020 where there are zero f***s given. I paid about $33. I received a plain medium cheese pizza ($11.49) and 5 wings (6.49) - total about $26 with the $8.00 in fees included. I ordered a medium pizza with bacon, onion, green peppers, and mushrooms ($18.49) and the 5 wings ($6.49) total about $33 with fees included. On the most BASIC level, the manager should be able to see that what was paid DID NOT match the amount that should have been paid based upon the items ordered on the receipt. After 8 days, it boils down to - I am out of my hard-earned money - during COVID. This establishment DOES NOT care about any customer, whether they be new customers, returning customers, referred customers - it doesn't matter. If they have an issue with the Slice app, take it up with that company. Don't take it out on the customers who ordered through the app and maybe stop using the app until the issues are resolved. There have been so many eating establishments in town that have closed due to COVID, this place might become part of that list if they don't rethink the way they treat customers. I WOULD NOT recommend this place to ANYONE. Eat/order from somewhere else where they at least care about the customers they serve. read more

Place is filled with nothing but dirty drunk unprofessional people. I would not recommend even if they were the last place in town that was open. They take forever to make an order. Never have change. The driver that drops the food is always drinking. You can smell him a mile away. I ordered some fried dough. And this was the final result this place is a joke. Save your money and appetite people. read more

Pie Guys - I ordered some fried dough. this was the final result this place is a joke. Save your money and appetite people. - Sports Bars Near Me - Waterbury, Connecticut

I had this pizza from a party i attended. I decided to order it for my family and used their online site. I ordered their #15: Party Pizza (40 pieces) with a 2 Ltr soda for $19.99 . I paid with my debit card and they called me an hour later to pick it up. I arrived and was given an extra large pie. When I explained to the guy that it was not what I ordered, he insisted and showed me the online order receipt printed out. I showed him the order as it is shown online that I paid for via my phone, and he said he couldnt take the pizza back as it was already made and could only give me an additional small pie to make up for the error. Total pieces 28. This is an error on the part of the business and he refused to adequately correct the problem. Their customer service is ridiculous in pursuit of money. read more

Got chili cheese fries. Not too bad but not the best. Fries got pretty soggy as it was very cheesy. I added the pepper myself. read more

Pie Guys - Added the pepper myself. Chili cheese fries. Not the best, ok for a late night stop. Fries were pretty soggy, too much cheese for my taste. - Sports Bars Near Me - Waterbury, Connecticut

All I know is, when I walked in no one was wearing a mask. Simply walked back out. I would hope I just happened to walk in at a weird transition and that they really are mindful of the health precautions that are necessary while running a food establishment during a pandemic. read more

Last night was my first and last time ever ordering food from Pie Guys... The veal parm was bad, its meat smelled and tasted rotten, I had to throw it all away, and the little veal I ate made me very sick. read more

Food was some of the worst in the state. Makes you feel like your arteries are gonna shatter of grease. Service wasn't bad when you have a fly to entertain you while the guys sit in the back laughing. Over all, 2/10 I wouldn't let me dog eat here even if all the pet stores in the tri-state area vanished. So I'll say, save that gaupo for Southtown pizza!! read more

manager and workers completely disrespected me on the phone and didnt care to fix my issue. I was midlead about wings I ordered about the size and had undercooked food and Was tossed to 3 different people on the phone and when speaking to the manager guy didnt want to talk to me and handed the phone back to the phone girl I asked her to explain what happened to the manager and she said she couldnt and scouffed at me. Ridiculous customer service, I like their pizza and have ordered from them for all my major events and twice a week for sporting events 200+ a week will not be ordering here after being so disrespected again read more

I just ordered for the first time since receiving a menu of theirs in the mail. I ordered a pizza and fried clams and 2 pieces of cake. If I could give this place no stars I would. The pizza is definitely nothing like a New York pizza so how dare they use this in their business name. The cake's were very small pieces and dry!!!!!! Definitely not worth anybody's hard earned money. Do not order from this place!!!!!!! read more

I hate this place. They make great food sometimes, and it's not worth it to eat their food. They're just too INCONSISTENT

THE WORST SERVICE EVER!!! Placed order for a Hamburger, waffle fries & Wings around 7:30 pm on a Friday night using the Beyond Menu app. The order arrived in a timely fashion but - there was cheese on the burger. I immediately called and the man (who barely spoke English) informed me ALL of the burgers come with cheese. If you don't want cheese you have to select that in the app. Quoted from the menu - "Burger Certified angus beef burger with mayo, ketchup and pickles." NO WHERE DOES IT SAY CHEESE...and when you go to the section for "toppings" there is no place to select "NO CHEESE" He agreed to make a fresh burger with no cheese but it would be a while because they were short staffed. Understandable... I called after an hour of waiting... he was waiting for the driver to return. 10:30 pm - still no burger... Called again, he had a nasty attitude & said if I wanted the burger I could come & get it. So I got in my car at 11pm and drove to the place. No burger waiting for me & he had an even ruder attitude in person. They were getting ready to close so he could not make me a burger while I waited. I spent $35+ there for dinner & was never compensated or even apologized to. I WILL NEVER ORDER FROM HERE AGAIN!! AND YOUR SWEET POTATO FRIES SUCK!!!!! If I could give negative star review I would!!! -5 read more

Absolutely worst Pizza I have ever had in my life it was doey it was cut ridiculously like a kids sliced cut but the whole piece they were late delivering it was just an overall horrible experience I will never go back read more

I've only ordered pizza here ONE time (have to make that very clear) and I did not like it at all. It was too dry for me. I don't know if it was just an off night for them or what but I most likely wouldn't get pizza there again. The reason I'm giving them 4 stars is because of other things I've ordered. Their wings are delicious. Their loaded fries are delicious. I've gotten the Italian combo grinder a couple of times and it was really good. I've gone inside once to pick up an order and it wasn't the best customer service in the world but it was basic. I didn't find the employees there when I went to be rude or unprofessional but they also didn't go out of their way to extend a super friendly greeting or anything like that. Honestly, not a huge deal but I do appreciate a place that goes the extra mile with customer service. (thought I would include that since I quickly browsed a few reviews before writing this one and I noticed that some people were unhappy with the professionalism or the customer service overall). In my experience (again, just the one time I was there in person), it wasn't bad and I would go in person again if I wasn't getting it delivered. read more

Called in. A huge order the people working there can't understand or speak English and it's hard to understand them very annoying has to keep repeating myself several times the blt club was over cooked the bacon was very Dryed out and the bread was burnt plus there was no cheese and the food was very greesy and made me vomit bucket loads read more

Honestly this place is a joke !! I ordered pizza, burger and fries ( the burger and fries do not come together)!! The food was cold and my burger had the smallest piece of meat I have ever seen which was hidden with a big bun with non of the condiments I ordered ! read more

Pie Guys - a sandwich with lettuce and a pickle - Sports Bars Near Me - Waterbury, Connecticut

I ordered a x large pizza yesterday from the pie guys and asked repeatedly for them to please burn it , make it well done, not only was it not well done but under cooked.. pizza was hands down disgusting!! To much garlic, felt like I was eating a loaf of bread with cheese on it.. they have some nerve putting NY any where in the same sentence as close to a NY pie , I assure you people this pizza is not!!! .. save yourself the money and the wait and get a frozen pizza from the grocery store it will taste much better then a pie guys pizza!!! You been warned. Eat at own risk!!!!! read more

WHAT A HORRIBLE EXPERIENCE. WORST CUSTOMER SERVICE EVER FROM BOTH THE PHONE STAFF AND THE DELIVERY GUY!!!! This place should actually get negative stars. My girlfriend has ordered from them before and has never had a great experience, the food is only meh, but this has got to take the cake. First when they answer the phone, all the guy says is "Hello!". Rudely, like shes bothering him. Doesn't give the name of the place, doesn't ask if he can help her, just silence. Finally she has to ask him if its Pie Guys, like maybe she has the wrong number programmed into her phone, and he's like "yeah what do you want?". She tells him she wants an order for delivery. Pretty simple, an order of mac and cheese bites and an eggplant parm grinder, oh and can he add a little garlic to the grinder "No, we don't do that" Really dude? You make pizza and italian food and have no garlic in the building you can add onto a sandwich? "NO" How long for the delivery? "45 minutes" CLICK. He just hangs up. No thank you, no bye, no nothing. So we're waiting, and waiting. 45 minutes comes and goes and turns into an hour. She calls back and the guy is "He's on the way" CLICK. Just hangs up again. Finally an hour and half after she placed the order the car pulls up on the street in front of the house, and the delivery guy calls her. "Is this the right house? You gotta come out to the car and get the stuff" We were pretty upset at this point so we tell him no, pull in and DELIVER it to us. He starts swearing at her over the phone, telling her never to call and order from Pie Guys again and then hangs up and stays parked out in the street. So I go stand out in the driveway with my arms folded until he pulls in, and then he's just sitting in the driveway. So I just keep standing there. Finally he gets out of the car and walks up giving me attitude cause I made him get out of his car. "This place is too far. We don't deliver here." I tell him yes you have, several times. "No we don't deliver this far and you shouldn't order from us again. It's too far." I asked him if there was any discount on the order because he was 45 minutes later than we were told. He laughs at me and just says "No". Once I get her food inside, its of course no longer warm. She calls up to complain about the whole experience and all the phone guys says is well, he shouldn't have sworn at you. That's it. No sorry the food was late, sorry the food was cold, sorry about the bad experience. No offer of compensation. No making it up to us. He'll talk to the driver when he gets back. He should have fired the driver when he got back. As for the actual food, after all this time it was only lukewarm. It's hard to mess up the mac and cheese bites, they're just frozen and reheated but I will say this. They weren't hot and fresh, and for the price paid they should have been better quality than I could have bought in a box at the frozen section of the supermarket. And the eggplant and cheese grinder you ask? Soggy mushy gray eggplant stuffed into a small grinder. You can tell it was grayish, cause there was almost no sauce or cheese on it that I could see. Again it wasn't hot and fresh anymore, and of course there was no added garlic (they don't do that). It had almost no flavor in the bite I tried, and they don't bread the eggplant when they cook it. Blah. In closing, if you want to be treated like dirt, then this is a good place to order food. If you're looking for good hot tasty food and a place that actually cares about its customers, go someplace else. read more

I made my order over the phone. The person who took my order was either a in a bad mood or just an an awful human being. Worst customer service. They messed up my order.I ordered taco pizza... which did not taste like a taco pizza.. Turkey wrap with onion rings. they only thing I got was onion rings the employee did not inform me that they were out of turkey wraps. But also, did not offer me any other kind of wraps. He kept hanging the phone on me .. The owners of Pizza Guys should teach their employees how to treat customer's. read more

I read many comments of piss or customer service with only fat people complaining about the food. Here's my two cents: Foods great, prices are better. Keep doing your thing fellas. read more

First the bad. Tried calling in my order twice but the girl answering the phone put me on hold then transferred me to the fax. But it was 11pm so I went down there. It took 40 minutes to get my food. The good, the food was good. The guy gave me a 2 liter for having to wait so long. They're open late and have a bar attached read more

Medium pizza is HUGE! Fries were a bit soggy as well as the toast for my club sandwich. However, still good. Delivery took an hour and a half but I'm just happy they made it here. read more

Food is good when they get it right, this review is about CUSTOMER SERVICE, I always order the same when ever I order cause I know it's good.. I ordered a Burger with American cheese and when it arrived it had canned nacho cheese on it I called to complain and the guy tells me they ran out of American then tells me to try it I might like it then argues with me I hang up and dont order for months... so now I started ordering again every day this week always burger and loaded wedges ranch on the side, until today I told my boy how good the wedges were so we ordered 2 orders the same as the past and they arrived with ranch on the wedges I call to tell them they made a mistake and the guy tells me I never said no ranch I only said ranch on the side, I said yes on the side like the other 5 orders I got, instead of saying sorry we will fix it her goes to tell me how wrong i am cause they put ranch on my food.... PIE GUYS HAVE THE WORST CUSTOMER SERVICE EVER AND I REALLY LIKE THE FOOD BUT IM NOT GOING TO ACCEPT THE B S FROM THEM WHEN I SPEND GOOD MONEY... WHAT IF I GAVE THEM 35 PIECES OF RICE AND 12 PAPER CLIPS WHEN THEY SAY 35 12. . read more

I stood there for 5 to 10 minutes in was just ignored long story short I had to order pizza from somewhere else

Great food! I always order a grinder, mac and cheese wedges, loaded potatoe wedges or a piece of cake. They are always on point with my food. Mac and cheese wedges is so awesome with bbq sauce. Loaded potatoe wedges has that great hot kick and and cheesecake and chocolate cake is great! Im ordering from them tonight! 3rd time this week... read more

This could have been the worst slices of pizza I have ever encountered since the elementary school cafeteria as a child. This sauce tasted terrible and cheap, the cheese was too thick and also tasted extraordinarily cheap. The crust was not done well White and Dough like and also tasted pretty much terrible, could have been a frozen pizza prior to ordering. What a waste of a brick oven! Don't go read more

Used to love their burgers but they seem to have no taste anymore. Very disappointing.

Wasn't too happy with my last pie I received. I'm gonna assume because it was a late night order and it was a rush job. Usually the food is pretty good and the fact that they deliver late is awesome. I would return with hopes that my food will be better and just as good as I've had before. read more

They said they are delivering. I called 10 minutes later and no delivery. At 7:30 pm. Ridiculous.

Very rude messed up my order when i called to have it made over he over spoke me told me to call head quaters and hung up on me chicken under cooked cold just nasty first and last time going and im taking them to court read more

Let's start with the good... The boneless buffalo wings were excellent. Unfortunately, the service, the pizza, the facility, and the fact they gave me ranch with buffalo wings were all terrible. read more