Was not happy at all with the service. Took over 30 minutes to get a cheeseburger and a pizza. Both were terrible. Greasy and lacking flavor. I felt sick after eating them. read more

Ordered for delivery tonight. Good took almost two hours to be delivered. Was 40 minutes past the expected delivery time and arrived COLD. I called several times to check on my order and they just kept telling me it left and was on its way. If you plan on waiting 2 hours for cold food then go ahead and order. read more

Pretty Good. Gave this place a 4 mainly because it's located in my hometown. Plus one of the best pizza I've had in Waterbury. Had the meat market pizza which was pretty good (except I don't like pepperoni). I would definitely try other pies. Appitizers are alrighttt-- go for the mozzarella sticks !!! read more

Called to check if they deliver to Thomaston, said they did, was supposed to be 30-45 minutes. After an hour plus, we find out they were in Waterbury the whole time. The manager on was very rude about the situation. We cancelled the order and then he offered to " do us a favor" to get it out to us after being in the car for 2 hours. Nah. Nah thanks. Moving on. read more

Love the steak, cheese, onions, peppers pizza perfectly cooked and nicely cut into small slices.

The hot dogs buns were too hard ,food was cold , the calzone didnt seem to be cooked well & the prices are to high for the cheap amount they give . I will not order from here AGAIN . I think 2 times is good enough to know that it wont get better . read more

I don't normally leave ratings if a place is bad. Took well over the "40-60 mins" to arrive. Ok, no big deal. Food was ice cold. Mozzarella sticks were VERY undercooked, almost white. Sauce was canned. Milkshake bland af Grinder also ice cold. Ordered toasted. Three times I said, NO MAYO, please use oil.... GOT FU(€ING MAYO! Don't bother with this place. read more

Great food , good luck with finding something that good that late , no more artificial Chinese for me. They have your address in a system when you call. Better then dominos pizza by far. I'm glad they are here. Food fresh and plentiful. read more

Pie Guys - Cesar salad. Notice the amount of chicken, please. - Sports Bars Near Me - Waterbury, Connecticut

Absolute best pizza place in Waterbury. I will never go to a different place. Their wings are amazing and you can order it on an app!

Terrible customer service. Ordered a pizza that never came. Never again. Very rude on the phone, not considerate at all. If I could give 0 stars I would. read more

Didn't get my food nor did I get my refund. Won't be ordering from here again, because the customer service was not very good.

All around bad experience. Whoever picks up the phone over there needs to understand that this is a business- don't treat your customers like random bill collectors calling your line to waste time. A "sorry" or anything else would have sufficed... really. Anything. As for delivery, who forgets food once, returns to pick it up, and then comes back again empty-handed​ then says "Look, ​ma'am, do you just want a refund?." Well, of course, I want my money back with interest. Are ya kidding? First and the last time I order from this place. read more

Wings could have been more crispy and prices could of been a little cheaper food is great

Ordered here for the first time today and I must say it was not the best. Wings were not crispy very soggy! The pizza had very little sauce & VERY little cheese & the dough had a strange taste! Sorry but the best thing is honesty when working with food. Maybe you guys can try different methods. Good luck! read more

First off I wouldn't even give this place a single star not even a half!!! How do you send your driver out first off with no change to give back to the customer. I went to get change for the idiot driver who didn't bring any with him had the nerve to call me 5x and text me telling me he had other delivery's to make, I was not the idiot who showed up to a customer and tells them I don't got change for a 20.....like WTF don't go rushing me cause you didn't bring change, seriously messed up. I am so pissed with this company that they are never getting any of my friends or family to order from them. read more

Good service, a more calm set bar, no trouble makers, something you and a bunch of friends can go and have a couple bears some wings and just have fun. read more

First of all any pizza restaurant claiming brick pizza oven and falls short of the glory should not continue in the pizza business. Pizza was doughy and the flavors were of that from a frozen pizza at Walmart. I will not be returning. read more

It took almost an hour and a half to get our order. When I called to check on it, the gentleman who finally answered the phone was incredibly rude and offered no apology for the length of time that the delivery was taking. I will never order from them again. If I could give this place no stars, I would. read more

Took an hour and a half for a sub par pizza to arrive. Plus the guy on the phone was rude and cut me off mid sentence when i asked why it was taking so long. Also not very good. read more

Just awful. I'm not a pizza snob and normally will like just about any pizza.. but this was the worst pizza I've ever had. Have had better tasting frozen pizzas.... Guys in the back looked lost read more

waited 2 hrs for delivery was told it would be tops 45min terrible place.....

first time ordering and will be the last time the calzone had maybe a tablespoon of ricotta and mound of mozz.and comes with no sauce.the tuna grinder was very wet and soggy and the pastrami grinder smelled burnt but I think it was heated on the oven brick without a dish it all went in the trash. and to top it off the delivery person made me go to him he said they do not go to the desired floor in the apt building on a scale of 1-10 one being the lowest. I rate it a 2 because the price is good for nothing to eat and I have to say they were on time i live in Waterbury ct read more

So let me tell y'all a story. I call the number listed and someone answers. I say hello and begin my order for buffalo chicken pizza when the person decided to hang up. I call back and they hit the F you button. So I thought... maybe they changed their number and this number belongs to someone else who's tired of getting mistaken for Pie Guys. I wanted to give them the benefit of the doubt because their pizza IS actually good.. so I put my order in through grubhub & it said the order is being prepared. My sister picks up the pizza about 25 mins later.. I asked her to pick up the pamphlet so I would have the menu and their number.. she arrives- pizza was never made. They said the time indicated was when it was accepted and printed.. ok- so 25 mins after you accept and have the order you didn't begin it? At what point WERE you planning on starting it?! Over an hour later she returns with a pizza and a menu with THE NUMBER I CALLED. Pizza is decent but the customer service absolutely SUCKS. Even ordering in person is mediocre service.. It's not like it's the best pizza in Waterbury for me to overlook how crappy they are with taking orders.. I wouldn't suggest pie guys. read more

This is a perfect example of why I don't pay attention to reviews! This pizza is absolutely delicious!! I never get delivery, either, but at 10:15pm, it was pretty much my only option, since no one in my house would go with me. I ordered through EatExpress, the Pie Guys called me to verify my order, I was told 45-60 minutes, and my 2 large pizzas were delivered in 35 minutes to Wolcott. The pizzas and the calzone were super hot, fresh, really really tasty, thin crust but not too thin, and cut in squares which I actually love!! This was a really positive experience: .I WILL be back and I think if you're reading this, you should give these guys a try (or retry if you ordered a long time ago). You will be pleasantly surprised!!!! PS: This is my very first experience here, and I'm SO glad I tried it! And you can ask the delivery guy: he saw all of the pizza boxes in my garage, which proves that my family and I are pizza purists; we've eaten pizza from a lot of places and this one is REALLY fabulous!! read more

I'm not at all impressed with the pizzas from this place. we have ordered two pizzas from here, the shrimp scampi and meatball, they taste like they came from a freezer. they actually remind me of those French bead pizzas that you get in the frozen a section of a grocery store-- but with a lot less flavor. read more

Ordered delivery today, just had foot surgery so need some delivery. The baked lasagna was closer to lasagna stew. Very loose. I believe they need to re investigate the recipe on this one. Lasagna should be able to slice and serve instead of spooning. read more

I have ordered from Pie Guys several times and not only does my food come on time it's usually quicker than the quoted time. The food is really good, honestly my favorite pizza in the area and my order has always been right! read more

The pizza is good here. All the reviews that talk about the Amount of time it took to get their orders are ridiculous. I bet none of them have worked at a pizza place that delivers. Most of the time the customer exaggerates about how late it actually is. Also, if the employee was rude to you, then you were probably rude to them or being annoying. Also, mistakes happen. Just for the record, I don't work here. read more

OKAY, just to revise my earlier rant due to a bad experience as of 1 hours ago...the manager just delivered my correct order, called me, and apologized profusely for the error made by his employee. Explained I'd just experienced a bad situation with another restaurant delivery situation, called his restaurant to get an order and resulted in another unpleasant experience - from them the second time. He did his VERY BEST to rectify the situation...I'm impressed by his professionalism...not sure I can attest to the professionalism of his staff but will give it one more chance....:_ I'm all about redemption...lol read more

We've ordered out from them a few times to try different things and we have been very disappointed by their gross doughy pizza, flabby wings, and soggy fries. We did like their burgers. They were pretty good, but everything else we ordered was horrible. If you want good wings, go next door to Wing it On. Their wings are perfectly cooked and the sauces are delicious. read more

They were terrible it took 2 hours for my food to get here an then hey needed is an my card info an I already gave it to them

The food is tasty but arrived cold. The staff doesn't care. Very frustrating. I wont order from them again for a while, and if I do I'll pick it up myself. I called to talk to the manager but he's never there. How convenient! read more

I'd give this place no stars. I ordered a pizza tonight & when I got it, it was cold. They're literally 10min drivin distance away. How the h*ll do u deliver a cold pizza!!?? I called them & they were willin 2 send me a hot fresh pizza so I took them up on it. Well, pizza was received bubbly hot but guess what PROBLEM!!..there was a hair in the cheese & if it wasn't a hair it's definitely somethin that shouldn't be on my pizza. I called yet again & its 11:30ish (still hadn't been able to eat) & the manager was actually questionin me about what the object was, kept tellin me about how he's wasting alot of food havin 2 throw away pizza & remake it. Offered me credit or the option 2 have ANOTHER pizza sent to me..uh no thanks..also told me to keep it & he'll send over a small cheese pizza..really??!! I felt insulted. I'd never try & make some1 eat food with hair in it. Got my $ back finally @ 1:35ish a.m. Never again will I order from here!! I took pics of it too so if ya wanna see them just let me know I'd be more than happy to share. read more

Terrible service. Ordered a med pepp and sausage and 10 buffalo wings. Asked for buffalo and got mild... No big deal. After tipping the driver 25% he's calls me back downstairs accusing me of giving him a fake 20 and demanding another one. I said no big deal. That really ticked me off, but still wasn't the worst part of the experience. I asked for cups and plates when i ordered, as I just moved in to the apartment and have none yet. So when there was none in the bag I was even more ticked off. I called back and explained that I asked for the because I needed them, I was told someone would come back out. Now 45 mins later and nothing. Will not order from here again. Food was good. But for the price , customer service should be much better. Also the drivers should carry money marker pens. Luckily for him I had extra money. I could have easily told him to get lost. Prob would have had a cop come over and tell him that it was real. read more