Seems to have let themselves go a bit. I have been coming to this spot for several years and their pizza used to be one of my favorites in Waterbury. Went a couple weeks back and the "fresh" pizza had tough dough, a lack of sauce, and was overall lukewarm at best. The service is good and the pizzas are made in a timely fashion. They also have a couple of tables to sit outside on a hot day. read more

Love their stuff breads and all of it. People that work there and the Owners are sooo Great at their craft. Why make it when they know how I love it. Clean and great takeout : ) delivery read more

There we're flies on the pizzas and wouldn't make another when asked. They said they couldn't make anothe.

Fratelli's is a small family owned business located in Waterbury and is a great source for delicious, fast, and fresh Italian takeout. They of course have pizza by the slice, only available to be ordered in person, but dont worry, the slices are usually ready in about 60 seconds. If you are new to Fratelli's, definitely order the buffalo chicken anything! Available in grilled or fried cutlet form, this signature and famous item of Fratelli's and is available in salads, sandwiches, wraps, pizzas, calzones and more. The spice is flavorful but not overpowering. Aside from the freshness and speed, Fratelli's also stands out because of the prices. The prices are relatively cheap compared to other local establishments. One can easily get a slice or two and a soda for under $5, and sandwiches and wraps come in about 8-10 bucks. Whether you are looking to feed a family dinner or just want something delicious and fast on your lunch break definitely check out Fratelli's. read more

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ordered a pizza at 7:32 and it arrived at 9:00pm cold , won't ever do it again, order somewhere else

Pizza was ordered by phone, ready on time and was dame good pizza ! I'll be back again soon.

The customer service is always amazing no matter how busy or slow the restaurant is that day! They always have great pizza to order by the slice, the flavor is always there, and the pizza crust is just a right amount of thin. I choose this place over frank Pepe's or Dominic and pia read more

Sandwiches were AWESOME!!!! The best chicken cutlet I have in a long time and toppings were perfect by request. Chicken parmigiana grinder was AWESOME as well. Will look to try more. read more

I took a star off for a little bit of rudeness from the person that took my order. I was in the area and never ordered from here before. So I ran in with my mask, looked at the menu and placed my order. I heard from a few people the pizza and everything was good that's why I stopped in. As I was ordering the guy taking my order said somewhat rude "you know you are going to wait right?" Well I know you don't snap your fingers and a cooked to order pizza appears. I replied yes, so Moving on, I waited a half hour which was about what I expected. I got 1/2 cheese 1/2 bacon large pizza, a chicken cutlet grinder, a 2 liter and a 20oz soda and paid around $28 so that was a nice pleasant affordable meal. I'll order from here again. Calling in my order first next time now that I have a menu. read more

Ordered 2 medium pizzas (delivered) tonight. One eggplant and one Italian. Opened the boxes and had 1 eggplant and one Hawaiian. Called them and spoke to Maritza she said she was the manager and part Owner. After going back and forth with her explaining we received the wrong pizza she wouldn't fix the order or give us our money back because 2 bites were takin out of 1 piece. She told me to drive there and get 6.00 back and keep the pizza. We told here all we wanted was the correct pizza and she said we would need to pay an additional $10.00. This is the second bad experience. The first one was a week ago when we ordered 2 grinders at 7:40. Delivery was supposed to be 1/2 an hour. We didn't get our order until 9:15. Very bad customer service and attitude. We will never order from there again. read more

If I could give 0 stars I will I made a order the lady that answer the phone was rude I order mozzarella sticks and it taste waste fries is not even cooked right read more

Order from the Hill street Fratelli's. That location is 100% better than the Baldwin street Fratelli's. Their food is excellent. Get the Buffalo chicken salad; you won't be disappointed. read more

extremely disappointed and angry!! On Monday 6/18..I called in an order of 3 extra large gourmet pizzas to be delivered at 3pm for a birthday party...I was called at 315 and told the pizza guy never showed and that my pizzas were not going to be available...I was beyond upset and told her " are you kidding me now you call me, you couldnt have called me earlier so that I could make other arrangements I have 15 people waiting for this pizza..I was told. "Well go elsewhere.... very nice customer service!!! Never again I will be sharing my story to anyone who will listen!!! read more

Fratelli's is my "go-to place" for takeout Italian. I'll admit that I like to wander and try different places for takeout, but I keep coming back to Fratelli's. The food here is always good -- love the grinders, and the pizzas are delicious also. I recommend Fratelli's for quality takeout. Apparently, a lot of other people in the area feel the same way that I do -- Fratelli's has a busy take-out business. Doesn't matter if it's a Saturday night or a Thursday night, or a Monday night for that matter -- always busy, and doing it right. read more

If I could give 0 stars I absolutely would, shits garbage. I was told it was a 30 minute wait to pick up. Ok. I show up after 35 minutes. The pizza hadn't even been made yet. I then waited 45 minutes in the parking lot for the grossest pizza I've ever had. Wouldn't recommend to my worst enemy. read more

Fratelli's Pizzeria - a half eaten pizza - Pizza Near Me - Waterbury, Connecticut

I have had two of there pizza here one Was the Popeye and the other was Ortolano pizza both were really really good. If you like veggie pizzas you got to try these two. I don't like my pizzas delivered I pick them up and they're very friendly and they made do on their 20 to 25 minute time. It was recommended to me by friend that I try this pizza out. I would recommend this if you're in the Waterbury area it's one of the best read more

Best Pizza. Great staff. Great prices best pizza in Waterbury that delivers. The other meals they doo are also delicious. Great catering too. read more

Buffalo chicken pizza is incredible. Everything else is average and can be found better elsewhere. The customer service here might be one of the worst out there. Definitely look elsewhere. read more

My wife and I just ordered lunch to go at Fratelli's. We split a 12 inch meatball parm grinder and a slice of cheese pizza. The food was Delicious as usual. We had plenty of food, all for $10! read more

Fratelli's Pizzeria - Front of Fratelli's - Pizza Near Me - Waterbury, Connecticut

Their food deserves 4 or 5 stars- the loss of stars is due to other factors... Pros: food quality, quantity, price and selection Cons: on street parking only, TINY cramped indoors, language barrier issues Located behind Aldi's, between there and Waterbury Plaza on Chase Ave. During peak times it's a zoo it's so popular. Hard to carry your food out without bumping into other people whichever way you turn. I usually order pick up to get it quicker but on a side note this place was the very first where I ever saw females as delivery drivers. Sometimes can't order over phone they're too busy and put you on hold and drop your call or can't hear you it's so loud there. Same person working register is working phone simultaneously. Sometimes I go order in person then go shopping and come back after. Have had mistakes made wrong order because the person taking order isn't strong English speaker. Once I had a Spanish speaking neighbor with me for the pickup and Mexican male employee admitted to her that he did not understand me correctly when I ordered. (This won't likely happen but it actually did to me!) No offense to anyone but if you don't speak English well you probably shouldn't be working the phone or counter dealing with the public. That's just a reality! My biggest gripe is that no matter how far in advance I order or how much later I walk in than scheduled pick up time it seems the food is NEVER ready in advance of my arrival. I can order a pizza then they say come in twenty minutes I say I will come in 45 min then when I come in at 1 hour I still wait 15 minutes before it's put in box! (???) I would love to be able to get in and the hell out asap if that's not asking too much! Why can't you make it BEFORE I come? please! My wife LOVES this place but I'm the one who is stuck going there doing the work and I HATE going there! If you are willing to deal with the BS the food at least is arguably WORTH IT! read more

The food is always good here, but tonight (in the middle of a possible Coronavirus outbreak) when I picked up my order the cashier was twisting her tongue ring! This is disgusting and unacceptable! Not sure if I should report to Department of Public Health! read more

Excellent red and white pizzas! This is my go-to pizza place - the only one my family goes to in Waterbury. Quick service and they never disappoint! read more

Good pizza. Order a medium pepperoni pie and a grinder with a 2l soda. The service was good. The prices were ok, but it takes 45 to get my food deliver and they are only down the street from me. Regardless i will still order again. read more

To be fair on this review I will state that the food is good when they decide to make your order correct, however my lack of stars is based on the terrible customer service I have received from this establishment. On more than one occasion I have had my food delivered extremely late and made wrong. The last incident I had called the restaurant telling them my order was made wrong and instead of finding a way to rectify the situation the woman was extremely rude and unwilling to remake the order or provide a credit. I was willing to bring the wrong order back in to get what I asked for and they were still unwilling to do so due to them having other orders to make. Fratelli's has two locations in Waterbury one on Hill st and one on Baldwin. I have not purchased from the Baldwin site and do not know if they have the same issues however I will NEVER order from their establishment on Hill st again. read more

Strike 3 ,You're out. Food is ok,but it seems they are too worried about the deliveries. Have ordered 3 times in the last couple months. Missing items( not bothering to go there)but the real problem is the WAIT ! Waited approx 45 mins to pick up and every time still had to wait a min of 35 mins. Right now my son is there for the 3rd and final time and it's 50 mins over their pick up time read more

I can't comment on the pizza here because i have yet to try. But, their entrees here are amazing especially for a take out restaurant. I usually get the chicken saltimbocca over cavatellis. It's so yummy and has the perfect amount of ham and cheese stuffed inside. My boyfriend (who turned me onto this place) has been ordering there chicken marsala for a while and loves it. The entrees are massive and come with bread, pasta, and salad. Last time we ordered the food was supposed to come in 45 mins but it took an hour (which is not like them) when the food did arrive they threw in a free desert! read more

Fratelli's has to be atleast in the top 5 for best pizza in Connecticut. They have a Buffalo Chicken pizza that is TO DIE FOR. It is my go to every time I order or enter the establishment. For all the people stating that service is terrible, I have never once experienced any negative behavior issues from any of the staff. They greet you with a smile and almost always attend to you as fast as they can to ensure you have a positive experience. I order from this place weekly and stop in once in awhile for slices. ***BUFFALO CHICKEN HIGHLY RECOMMENDED!*** read more

Not only the best pizza in Waterbury, but some of the best dinners and lunches available. I highly recommend the Chicken Parmigiana

Buffalo chicken pizza here is amazing and the slices are HUGE! Got to love that! I would give this place 4 or 5 stars but the woman at the front counter was not friendly in the slightest bit and she kept taking phone calls while there was a line of 3 people that kept growing. Now I understand it was probably just her taking orders/calls so she had no choice to do that but she wasn't even a little friendly when it came time to take my order. I'm sorry you hate your job, that's not my fault though. read more

Quick update-I work nearby and my co-workers decided to order from here. They forgot the cheese on a ham and cheese grinder! Never again.

We order from them at least once a month. Good prices and super delicious pizza!! It's very authentic and we wouldn't go anywhere else. Would recommend to anyone ;-) read more

they got my order wron g- delivered it an hour late- when i called to tell them order was wrong-- they said theyd send a replacement- no replacement an hour later-- i called - person who picked up phone was rude and said they were busy and offered a credit just for part that was wrong- when i asked for a manager- she did not get anyone on the phone and came back and offered credit again. do not order from here. Update- I went to get a refund on what they missed from my order. I go in there, mexican music blasting in there. I go tell the girl I want my receipt. She gives it to me I tell her the service was horrible. She goes "we are busy". Some other guy came and said 'you cannot please everyone'. I said "Well if you would not have lied saying the order would be there in 30 minutes, then i call 45 minutes later and you said you will make my order soon, i would not be complaining'. They said ' oh well, just one customer'. The managers name is supposedly Pam. Definitely will never attend here and now waiting for this refund to post. What a nightmare. read more

I have been ordering from Fratelli's for years. Never have been disappointed, food is delicious, love their gourmet pizza!! Staff is very friendly and they deliver. the Lobster ravioli is so tasty as well as their pasta vodka. They offer a different variety of grinders as well as soups. Love the fact that you can walk in or order a slice of pizza. Not places offers slices to go. I would recommend you trying them out. I promise you will not be disappointed. read more

Used to go to Fratelli's for our pizza and sandwiches all the time. It's been going down hill quick since they opened up the second location. Tonight (9/24/16) I ordered a medium pizza and was told 15-20 minutes for pick up. I have them 25 minutes and was told another 5 when I got down there. That extra 5 minutes turned out to be 10, even though they weren't that busy. (This wasn't the first time they've done this to me and several other custWhen I got home and opened up my pizza I found multiple stands of long black hair melted into the cheese. Absolutely disgusting. I'm now on the hunt for a new pizza place. read more

Small mom and pop pizza & dinners The best pizza we have have had in a long time. Our pizza for saturday night Ortolano. the dinners looked amazing. the staff nice. BYOB. We went to the new location on Baldwin st Waterbury ct We drove from Bethel, ct about 25 min drive.We will go back to try their dinners. You don't need to spend a lot for great food. read more

Amazing Buffalo Chicken Wrap, buffalo wings and decent pizza also Prices arn't too bad and they deliver very far read more

The best buffalo chicken pizza hands down! I've tried it everywhere and stopped here for a slice yesterday. Then got a large today to share with friends. They all loved it. read more

Do I really have to have spanish music blasted in my ear when waiting at the counter for my food. If I wanted to listen to a mariachi band I would of went to a mexican restaurant. Arrrrrhhhhhh!!!!!!! read more

Fast decent delivery good pizza and grinders. Dinners decent too worth it for quick delivery

Bad soggy pizza, very rude service and owner. Avoid at all cost! Been here multiple times and the server was very rude. I spoke to the owner about the soggy pizza and he was just as rude and didn't care. This is the last time I will ever come to this nasty pizza place. I would recommend Dominics who's pizza is probably one of the best in CT! read more