I used this service in a cross country move as it was the one that the building I live in has a relationship with. Overall, I was disappointed with the service every step of the way. SERVICE: 3/10 I encountered issues at almost every step of the service. Initially with the booking, it was quite easy and straightforward. I got in touch with the agent and followed instructions to take pictures of all areas for moving and got the estimate. This was essentially exactly accurate down to $5-10 at the end of the move. Good. On the day of the move, I had no communication as to what time pickup would be. It was around 4-5 PM on that day where I got worried and called multiple, multiple numbers before I finally got a hold of someone. They sent a team out within 1-2 hours to pick up my stuff. They did so professionally and fast. However, overall, I felt that they entirely forgot that the pickup was supposed to occur that day. Mediocre. On the day of the delivery, I got a call in the morning saying they could not deliver it on that day because they had insufficient paperwork. Mind you, I had already enlisted some friends and family for the day to help with my move and I could not reschedule. Let alone the fact that I needed my stuff! After a half dozen back and forth calls, I finally got my stuff delivered. Though it was about 3 hours late. Bad. Lastly, after the delivery, I found a package to be missing. Very bad. I went through the adjuster and got a reasonable reimbursement for my loss package. Okay. Overall, if I encountered only 1 of the above issues, I think the service would have been acceptable, but to have all of them in unison on the first time I ever used a white glove service, which is not cheap by the way, I was quite disappointed. VALUE: 4/10 PROBABILITY OF RETURN: 0/10 Given the numerous issues encountered at every step, I cannot use them again. OVERALL: 3/10 Generous rating as they did resolve some issues when pressed. But why do I have to push to get the base expected service? read more

I've moved with PbP 4x since 2019. Each move was a little worse than the last. I would no longer recommend them. The price is fair, but the quality of the movers is not consistent, and what we contracted for (4 movers and a truck large enough for our stuff, with side access) did not come through. At least they only charged us for 3 movers, but "fragile" were piled under boxes marked "heavy". Seriously?!? read more

Moving company parked illegally on a residential street and completely blocked a fire hydrant. Drivers saw the hydrant and parked anyway. Then proceeded to park illegally at 47 Clarendon Street in the middle of the road without a permit blocking half of the one way street. read more

Piece by Piece Movers - Proof they blocked fire hydrant - Movers Near Me - West Newton, Massachusetts

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5 Stars - Highly Recommend Piece by Piece Movers! We recently hired Piece by Piece Movers for our downsizing and move and couldn't be more pleased with the experience. From the very first call, their team was professional, responsive, and genuinely kind. On moving day, they arrived right on time, treated our belongings with great care, and worked efficiently. They handled heavy items, fragile boxes, and tight spaces with ease--and did it all with a smile. If you're looking for a reliable, respectful, and hardworking team, I highly recommend Andre Tongo and Piece by Piece Movers. They made the entire process seamless and stress-free. Thank you for going the extra mile! read more

Used them for a move after a family member past away. One seasoned mover and two college kids. Found all three to be untrained and unprofessional. Vet was cursing in the yard with kids in lower apartment. Totaled a leather couch, damaged every other piece of furniture they touched. I reached out to owner and he cowardly wouldnt return my phone calls or email. Would never ever use again. Moving again and I'm using Mini Moves Arlington and they are great. Cost me a fortune in moving and insurance fees. Almost an hour to disassemble a bed and put back together read more

I strongly advise against using this company's services! Expenditure Summary - Storage Fees: +$9,500 from August 2020 to June 2023 - Move Out: +$1,900 in August 2020 - Move In: +$2,000 in July 2023 - Total: ~$13,500 Automatic Storage Price Increase - During the pandemic, the monthly storage fees increased by $57. Expensive Moving Costs - My in-laws moved out of State, so we hired movers to handle all 100% of the packing and boxing during the move out. Surprisingly, the costs for both move out and move in were similar despite the move-in requiring less effort. Overall, the rates charged were excessively high. Damages from Packing and Storage - Throughout the 3 year period, many damages occurred to our belongings. Expensive shoes were poorly packed and damaged, inexpensive clothing was stained and had to be discarded, and designer branded clothing was also unsalvageable. Insurance Coverage - As per the attached email conversation, Marcelle Racine explained that the insurance coverage we had was based on weight. Consequently, valuable items such as Hermes and other branded clothing, were only covered for a total settlement of $18. The moving company also suggested filing a claim with our homeowners insurance... The moving company will not take responsibility for their mistakes. Instead, they conveniently redirect the issue to insurance coverage, reminding our limitations. A to Z Full Service - Despite having the moving company to do ALL 100% of the packing, boxing, loading, unloading and storing at their storage facility for 3 years, the mistake from the movers and handlers is conveniently disregarded. This lack of accountability enables workers to continue providing subpar service under the protection of their liability coverage. We thought we could trust their A to Z full service, but it turns out you still need more insurance coverage. How does an average consumer understand the nuance of insurance in these situations and expect to trust the professionals to provide A to Z service? The service is less than satisfactory. Compensation - After spending over $13,000 for their services, I am disappointed by the lack of any real compensation. I'd like to clarify that I am not entitled to better treatment. But rather, it saddens me that the company is unable to offer a real reparation despite having profited significantly from our business. "As a gesture of goodwill and customer service, I would be pleased to refund the full $60 to the card on file." Although they researched the cost and offered $60 for dry cleaning services, it felt like they were taking the easy way out. The clothing can not be restored anymore, yet, I'm supposed to accept the claims manager's estimated $60 dry cleaning reimbursement. I am disappointed by the company's handling of the situation. I hope that they will reflect on the lack of real compensation provided and take appropriate measures to rectify this matter, demonstrating a true commitment to customer satisfaction. read more

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Its been 4 days. Day 1 I gave the agent my information. Day 2 I emailed and asked about the timeframe for a quote. I was told the quote was sent to me and would be resent. Day 3 -When I did not receive it I was told ( via email ) that I would be called that afternoon. Day 4 still no call. Received an email that my move was referred to an agent that handled out of state moves and she would contact me today. I emailed back please send me her email etc . Received no email/ no call. Worst customer service ever. Do I have to beg them to give me a quote ? Beyond ridic. Totally done. Can you imagine what the rest of the communication would be like? I should be giving no stars. read more

We used Piece by Piece movers and are glad we did. Paul, Michael, and Fernando were efficient, professional, and kind. I was stressed with work and the move but the team was very helpful, worked hard and I look forward to referring them to my friends and family. In fact, the gentlemen found an old wallet I had lost in 2017 with four $100 dollar bills in it and they promptly gave it to me which was great. Piece by Piece movers have integrity and are a pleasure to work with. I look forward to using their services again in the future. read more

Piece by Piece Movers - Great Service with a smile! - Movers Near Me - West Newton, Massachusetts

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Piece By Piece Movers moved our entire household in a single day during a heavy rainstorm, stored it for six months and then moved it all into a new place. Not a single item was broken or missing nor was their any damage to either residence. They packed more than half of our stuff on the front end of the move, we did the rest. They shrink wrapped anything that could have been damaged by the rain. Everything was in perfect condition when they delivered it and they were great about putting everything exactly where we wanted it in the new home. I don't want to move again for awhile but when I do, I will call Piece By Piece. read more

Moved me from Haverhill to Leominster MA. No issues whatsoever, quick friendly and thorough. Same applies to dealing with office folks. Very much recommend. read more

Extraordinary service. Moved my mother from Boston down to the Cape recently, and PbP made this easy and seamless along with the crane company. Justin and the management team were responsive and communicative the entire way. The moving team themselves were out of this world.... stunningly fast and professional. Use this team any chance you get. read more

They came highly recommended and now we know why. First time hiring professional movers. They answered all our questions upfront. They came out for a sight visit to give us an accurate estimate. We were selling a lot of stuff and unsure what we would actually move to the new place, up to the day we moved they let us adjust. Day of the move, they were punctual, efficient, thorough, patient, and friendly. Amazing the care they took and would not leave until we were completely satisfied. Would definitely recommend and will definitely use them for next move. read more

I used them for two moves. they're fine with small moves like 1-2 bedrooms, but they can't handle larger moves. They didn't have a strategy and dumped all of our things into the house without a clear process which made it very difficult to unpack. The move also should've taken 2 days, but they squeezed it into one and ended up taking 12 hours at which point the workers were exhausted. The owner didn't care and took tens of thousands for payment, but never even followed up. I'd never use them again. read more

Piece by piece movers stepped in last minute when my movers canceled on me on apparently the busiest moving day in the city. I didn't require a lot of help so I couldn't meet the minimums that most companies required but also couldn't do it on my own. Piece by piece waived the minimum and charged me only for the time needed (including travel time + gas), and didn't charge me anything extra for having to come out on a moment's notice. The movers were friendly and made sure to ask where I wanted everything placed and worked carefully and decently efficiently (not the fastest movers on the planet, but given the way that movers bill I've never found fast movers). They did initially bill me incorrectly and overcharge me by about double, but they fixed it almost immediately when I pointed it out. It was still a bit more than I wanted to pay given that my move was very easy (within the same building) but it's not their fault that they provided a truck that I didn't need to use. Thanks piece by piece for saving the day! read more

Used for move out and move in and the communication and timeliness was awesome. A major org of our move process was storing our belongings in between closings and they have storage facilities that are extremely affordable. They also were flexible when we encountered a delay and had to reschedule our move by a day. I highly recommend them and would use them if I move again ! read more

Had what I felt was going to be a difficult move from Boston to Cape Cod. Justin Reyes and his sales and customer service team made the move so easy from start (estimate) to finish (delivery). The cost was dead on and even a bit less than quoted. The two moving men, on my job, Jason and Luis were courteous, respectful and worked non stop being extremely careful and wrapped everything to avert any damage or breakage. During an 8 hour move they worked like animals without even stopping for lunch. Over many years and moves I have never had a move so coordinated and so well done. Thank you and big Kudos out to the piece by piece team for what ended up to be an over the top easy and professional move with unparalleled communication every step of the way. read more

We've used PBP twice now, and they've been utter professionals from the first call to the office to the last crew member bringing up the final box! Our crew this weekend was quick, careful, and courteous. Everything transported and moved exactly where I asked them to without any issues. Nothing was lost, nothing was broken. Top service with reasonable pricing, will continue to be a repeat PBP customer! read more

In a prior move they were great. This past move, not so much. Their crew came to me at the end of the move, and suggested an insurance option that resulted in me being under insured. A $500 lamp was broken and they offered me $150. In the process they accused me of changing my insurance choice at the end of the move, when in fact they misled me. I don't mind the money nearly as much as I mind being called a liar. read more

This was my second time using them and they're still the best. They showed up on time (and finished on time) and these guys were moving equipment with care down a 5th floor walk up with no AC and with masks on. Also it was a 90° day in August. Extremely professional and quick, they made what looks like hours of work go quickly and efficiently. read more

A massive truck from this moving company is currently parked outside of my condo building in Boston to move someone down the street. They do not have a permit to park here, which is required. They are crushing our street tree, have knocked over our trash bins, and are generally making a mess of the sidewalk. We have asked them to move multiple times, and they have skirted all of our requests - everyone on the crew saying they will let "the driver" know. They've been here for hours now. We have called their headquarters multiple times and gotten the same response. What moving company would not know that you need a permit to park a moving truck in Boston? We've alerted the city and are hopeful someone gets here to fine them soon, but I would suggest if you use this moving company you 1) make sure they're properly permitted, 2) be wary of atrocious and rude customer service, and 3) know they may end up causing damage to your neighbor's spaces. Based on the other reviews, not surprised to hear they're incompetent! read more

If you want to be ripped off, then definitely hire this company. They will tell you they are storing your property one place and then move it 100 miles to another destination without your knowledge and charge you to return it! And you might get only half of it back! And the half you get back will be broken and damaged. Now that's service. Just what you want from a first-rate moving company. My recommendation - RUN AWAY AS FAST AS YOU CAN TO ANOTHER MOVER, ANY OTHER MOVER RATHER THAN PIECE BY PIECE BY PIECE read more

BEST MOVE EVER! The crew was on time, very pleasant, and incredibly efficient. They had all the hand tools required to dissemble stuff and wasted absolutely no time. They wrapped all the furniture and everypiece arrived safely. And did I mention that the move out was from a 1742 historic home with weird corners, very narrow stairs, and low basement ceilings? They handled everything with respect and excellent humor! An unbelievably stress-free experience...will be recommending them to everyone I know who is moving!. read more

Actually Ed it was the two guys who came to fix the bed that collapsed with me in it after the move I was impressed with . Not the crew reinforcements necessarily . And what does it mean that my move wasn't staffed adequately or competently from the get go? I stand by one star As for shoes - that was discussed prior to move when I knew it would be raining and my floors has all just been redone - there was no time added as the guys in the house had shoes off and the ones Bringing the items in kept theirs on As you know I have been in real estate for 13 years , top 2 percent of Coldwell Banker internationally and my clients always ask me mover referrals - I will go back to big foot and precision and isaacs and gentle giant read more

Will never use them again. Sprung up insurance requirements unexpectedly afterwards, took 2 hours to get to my address in Watertown, which I had to pay for, took additional 4 hours to move a 1 person household (trust me, I didn't have a lot of stuff, moved a lot of stuff myself, and everything was packed in advance) only 4 mins away. Gentle Giants changed me less to move me from Hopkinton to Watertown (wayyyy longer drive). The only reason I didnt go with Gentle Giants was because they were not available the day I wanted to move. I would not recommend them to anyone and will not use them again myself. read more

I had a great experience with Piece by Piece Movers. Starting with the initial call and planning with Tim, and ending with David and his great team on the day of the move. They were on time, very careful with all my boxes/furniture, and were incredibly fast. Oh and the pricing was very reasonable and far exceeded my expectations. Upon arriving at my new home they stressed the importance of making sure I was happy with all the furniture placement and even made a few suggestions where things would look best. I was referred Piece by Piece Movers by a friend, and will definitely be referring them to friends in the future. read more

My name is beth and I hired piece by piece movers on march 4th 2024, and the three employees that were at my home took my teak outdoor table and chairs in the mist of the move. when the move was finishing I asked if everything was out of the truck and they told us yes, that all pieces were taken off the truck and unloaded, when I was unpacking items I noticed the table and chairs that I watched them load onto the truck wasn't there. when I tried to bring this issue up to the company and its other employees I was completely ignored and they have refused to give me my property back or any compensation for the taken furniture. after 2 months of barely and responses to emails or calls, they told me I would have to call the police if I had an issue. I tried to be nice and give them the benefit of the doubt, and an opportunity to own up to what happened and give me back my property as I didn't want to have to get police involved, but as they have refused to give me any information as to who the people were that were on my property, and and the office staff that have been handling the situation have been extremely rude and passive towards the situation I am left no choice. this is an extremely frustrating situation and would like to warn all customers that is company will refuse to help with any issues you have, unlike the guarantee on there website of "helpfulness with any issues". you would think with an issue this big a company would want to try to figure out what happened to ensure nothing like this happens again, but it is apparent they simply don't care. I have proof in emails and texts to validate these facts and information in this review. I will share this information with anyone who wants it at (bewareofpiecebypiecemovers@gmail.com) read more

I used PBP for a relatively small move within my apartment building and couldn't be more satisfied. The movers came in masks and were respectful of my building's COVID safety precautions. Both were incredibly friendly, hardworking, and blindingly quick in moving all my furniture. They were a delight to work with and I would use Piece by Piece again without any hesitation. Pricing was comparable to Pony Express but much more competitive against Gentle Giant. Just a tip - moving companies will sometimes require an x-hour minimum for a job, but the "start time" will be when the movers depart their warehouse for your apartment, not the time they show up at your place. Sometimes this "sunk time" can be as long as an hour. PBP was fully transparent about this, but just wanted to mention for prospective movers. read more

Worst moving company I've ever done business with! I've moved at least 10 times and never had any problems. Piece by piece movers damaged scratched soiled and destroyed several items. And they lost two boxes of irreplaceable items. The crew rushed and was very careless. When I reported this to Tim who I booked my move with he did nothing but refer me to other people in the company. Evan who is supposed to take care of claims basically blew me off. The whole process of dealing with this company was awful! I would never recommend them. If you're looking for a mover go somewhere else. read more

"Hats off" to the Piece by Piece Moving Company. From our initial call to Andre, who was able to get us out of situation of another moving company that showed up on Friday and walked off the job within the first 2 hours to getting us a great crew on the following Sunday as we had to move out by Sunday night. David and his crew, Ron, Louis, Tom (GT) and Elimantas showed up Sunday morning and they were 100% experienced, excellent, polite and really knew their "stuff'! Many of our pieces were hand carved Italian furniture that had to be carefully wrapped and moved and they did with no issues, no complaints (about the weight). I would 100% recommend Piece by Piece Movers for all your moving needs! read more

First of, this service is much more expensive than any other moving or storage service. I decided to use the service because the company is supposed to be recognized, reliable and easy to use. However, I have never had such a horrible experience as I had with them. I recently got my things back and everything is deteriorated. My table is completely scratched and has lost color. Some stuff is missing and I have been in the the phone all day and nobody has given me any answer. When I try to call they decline or then hang up the phone in my face. It is really hard for me to understand how durig such a devastating and traumatic moment in time, the service is so terrible and the company does not provide any feedback or has even responded my concerns. read more

Just a great experience with Piece by Piece. From the initial estimate with Craig and a walkthrough of my parents home to the final box being packed on the truck during the move, I can't say enough about the team that worked with us. This was a big step for my parents and PBP made everything about the move seamless and professional. So much so, we're having them back to move my parents into their new home in a month! Thank you for all the work you did to make our family feel respected and valued! read more

These guys are AWESOME. Tom, Shaquille and Ron were our moving team and they were so pleasant, efficient, careful and quick! Andre was our sales contact and he got back to us quickly with a bid, answered all our questions and explained all the options for the move; Marcell followed up with us to confirm the date and time of the move, and on the morning of the move we got a text letting us know how far out the crew was and when we should expect them. They wrapped the furniture better than any mover we have used, everything arrived safely and they placed all the furniture exactly where we asked them to. The job came out at $300 less than the bid so that was a very pleasant surprise. Great job guys, this moving experience could not have been more perfect. We will recommend you to all our friends. read more

This crew moved my office down the street in Fort Point. They provided plastic bins for packing and had lots of large bins for all the awkward stuff an office has lying around. The crews were fast, fun, and super clean. They put everything where I wanted it and always checked in to make sure things were going well. I had to reschedule our move in several times due to factors on our end, sometimes very last minute. I talked with Tim from the scheduling end each time who was kind, patient, and very accommodating. PBP made room for storing our stuff and made what was a very stressful experience (one person moving an office!) As calm as they could. Thank you all so much!! read more

Do not use this company if you're storing anything you care about ever getting back, or if you plan on needing to speak to customer service. I used Piece by Piece to store some of my belongings for a few months. They picked up my things no problem, but getting them back was a complete mess. They delivered (some) of my belongings an entire week before the date I requested. Luckily I was moving into my new place early and could receive my stuff or they would have dropped my things outside a vacant apartment where they could be stolen. I also did not get one of my boxes. Piece by Piece lost my belongings and has made no effort to help get them back. In addition to this, they dropped off 4 more boxes that did not belong to me (another person's name & info was on them) 2 days after my first delivery (but they did come back to get these a few hours later). Piece by Piece is also nearly impossible to get in contact with. I've tried calling at different times and on different days, and no one ever picks up the phone--always straight to voice mail. The one time I got a real person, they said they couldn't help me and gave me another number to call that also went straight to voicemail. All in all, absolutely terrible service and not even for a good price. UPDATE: Eventually did get my missing box back! However, it was completely crushed. Glad I got it back but concerned about how they are handling people's things. read more

These guys were great. They were in and out of my apartment in under an hour. Extremely fast, professional, and friendly. Reasonably priced. Definitely will use them again. read more

The best moving experience we could have asked for. Everyone was on time, courteous, efficient and communicative. I highly recommend them for city moves. The city messed up our moving permits but these guys handled it as if there was no issue whatsoever. Cannot recommend them enough. read more

Way...way.. beyond expectations! From the handwritten note (that my millennial daughter picked up on) to their timely, professional follow up and follow through. Moving a home of ten years is stressful enough and Piece by Piece delivered more than our furniture to our new home in a new town - they helped alleviate some of the stress. Thank you again Piece by Piece! Be well! Signed, Lipstick Warriors p.s. I only Yelp the positive! read more

We recently used Piece by Piece / Roadrunner Moving & Storage (Same owners) to move our family within the city of Boston. We had high expectations as we had used Roadrunner Moving & Storage multiple times over the years dealing with the previous owner Dave. Dave was terrific to deal with and always stood by his work and his superior service. So our move day arrived, the new team showed up and we outlined with them what pieces were of high value and asked them to take extra care in wrapping them up and moving them. When we got everything moved into our new place and unpacked, we noticed that two of the most valuable items we owned were damaged. Obviously we were upset but understood that accidents happen. So we reached out to the new owners of PBP / RMS letting them know that these two items were damaged by their guys during our move and asked them to repair them. After many emails back and forth, they decided NOT to do the right thing and pay for the full cost of the repairs. Instead, they sent us a measly check that basically covers less than 10% of the repair costs. It's really unfortunate that after many years of working with the previous owner and having a really good experience, we will no longer use or be able to recommend these guys. read more

Used Piece by Piece Movers recently for a move with two stops. Two movers moved two apts into one in the Boston area. Guys did a good job, we're very careful with the move and wrapped everything to ensure no damage to furniture or homes - which was great but it likely also extended the time spent moving past our initial quote as we didn't anticipate this part. Our final invoice wasn't accurate with the travel time and the company was very fair with the adjustment. Overall A good experience and fair. read more

I was nervous choosing a moving company! But after meeting with several companies we settled on Piece by Piece movers. I worked with Andre, who always answered every phone call immediately, and had answers right away. The drivers called ahead to say when they would arrive, and the guys were cheerful, careful and professional. I had packed a lot of China and crystal, and everything arrived in perfect condition. I wouldn't hesitate to call these guys again. read more