This is a story about amazing customer service. Though our experience was not without issue, Matt…read moremade sure absolutely everything was addressed in an extremely prompt and professional manner, fully living up to Battle Born's 100% guaranteed service, and even used the feedback provided to improve his process and product too! I've gotta say, this level of integrity in service is SO appreciated and reason alone to work with these guys. Their pricing is fair too and they don't lock you into any contracts or try and sell services you don't need. All around a class act! My shed was quite literally buzzing with activity, and abject horror struck as I opened the door to reveal a yellow jacket nest the size of a small city. Naturally I called the pros and must say, Hornet King, you need to look out! Battle Born Pest Control IS coming for your title and are officially my service superheroes of the summer! I discovered a band of pissed off, black and yellow maniacs with NO CHILL and a undying desire to throwdown with anyone who crossed their path, had setup shop inside the shed at the edge of our property. They got in through a window left open to allow a power cord to exit, and then they proceeded to make a massive nest inside. The entrance/exit was a hole cut to allow a power line to exit the shed, so on the outside it looked softball sized, but when you opened the door you saw terror looking you right in the face! If you know anything about these buggers, you know just how easily they're provoked, and it's no exaggeration saying that there were thousands inside this colony. After a quick text exchange with Matt, the owner, he had Manny out the same day to address this for us and keep us safe. Manny's sheer bravery was impressive enough, going in literally head first to remove something from the shed before spraying the crap out of it. I watched as he used the spray to treat and protect himself from the swarm that had locked onto him! After he'd successfully downed them, he turned his attention to the eaves of the house and treated those, knocking down many paper wasp nests in the process. He even treated the awning and bumper of my trailer, which had also become a home for these (insert expletive here)! Once the chemical had a chance to dry I went out to inspect the work and noticed several areas he had missed around the house and also found the massive nest still on the wall in the shed, so I shot Matt a text and he responded first thing and came back out the next morning to review and address the areas that were missed. He apologized for what was missed and shared that this was a perfect training moment to discuss with his team. As a customer, that's EXACTLY what I want to hear. It acknowledges what wasn't right while showing care and regard for the team. As a result, I told Matt that I truly was happy with my interaction with Manny, I just think he went through quickly, which I attribute to the adrenaline that must've been coursing through his veins after that encounter! Matt also shared that the nest was left because it would've had live yellow jackets within it for sometime after the treatment and they want to allow the foraging insects to return and contact the chemical to kill them off as well. He added that I should've been told that I could safely remove it in after a few days. On the return visit, he was happy to remove it , and per my request, did so leaving it intact so we could see inside! Photos attached. The fact my issue was handled Some service pros would've been mad hearing the feedback I shared but Matt was a consummate professional and for that reason I'm excited to know this company and refer them around. They also are certified arborists and can help with trees and related pests too! What a find!

Matt was wonderful! He made us feel heard. Super understanding of our situation. We have had no…read moreissues since. Definitely a company i will recommend!

Been a customer since 2017. This business is awesome. They come on a quarterly basis doing the…read morepest control. Also, once a year I also have them spray my whole area for weeds. I have a sloped area in my backyard which makes it difficult to get to to pull the weeds that grow up there. And as a senior citizen, the last thing I want to do is fall. I would recommend them to anyone needing these services. I have had Terminex in the past and was not satisfied with them at all, especially when I started getting calls from their Las Vegas numbers when I already had an account set up here in Reno. When they refused to stop calling me, I terminated their service immediately. It took complaints to the Nevada Attorney Generals office to get them to stop calling even when I requested them to stop several times. So much happier with Progressive Pest Management, and their prices are fantastic, very affordable.

We were having rodent and ant problems that our current pest company was struggling with resolving…read more Additionally we have a vacant back lot that was rapidly growing weeds that Tru-Green could never figure out how to spray for me. Progressive quoted me less for ant and rodent service than I'd been paying the previous company. William came on a Saturday afternoon with his vehicle to spray the open space in about 10 minutes which would have taken me forever with my backpack sprayer. Then he sprayed all the flower beds around the house, and laid traps in the crawl space. In three weeks, all the weeds are GONE and we haven't had a hint of an ant or rodent. Incredibly professional, knowledgeable and thorough. It's nice to support a local business too.

Have had Charlie here since 2024 3 times a season (Apr,…read moreJuly, Sept.) Havent seen an ant in years! Charlie's stuff works great! Thank you CAD!

Cad just came out to my home to spray for ants. He did a good job and explained everything to me…read moreabout the spray and the company. I have been having ant issues (tiny black one's) for weeks now. I could not kill any more and they got into my stuff in the pantry twice plus the dogs food. I am hoping the spray will do the job, but they will follow up in 2 weeks if they are not gone. This is one of the few companies (maybe the only one) that will work on a verbal contract. They get my business for that reason alone. I will need them every summer because these ants are all over the walking trails here and I am close to that. They are so small they find ways to get into the house. I am happy I was told the spray would not hurt my dog I just had to get him out of the house and yard for an hour or two. Jesse was great and I would ask him back anytime. I definitely will have them back in May. Also, I should mention that the girls that answer the phone were great and professional. That means everything to a business.

We had Mike (owner) of G &R Pest Control come spray for ants. They've been relentless this year…read more Mike was able to come out the same day I called and spray. A stroke of good luck! Mike is a great guy. Easy to talk to, communication was clear, and precise. I may need him to come again for the hatching of new nests, but for today I'm thrilled! I highly recommend him!

G&R has been fabulous. They quickly dove into intrusion issues we were having, identified the…read moreproblems, proposed smart long term solutions, gave us fair quotes, and did the work as promised and did it well. The follow up care has been great and to make things even better they're easy and pleasant to work with. 5 stars for sure.

If I could give this guy zero stars I would. Dusty is very rude and his product is crap! When I…read morecalled him back due to more bugs and spiders appearing he doesn't stand behind his product and wants to charge again to redo the house and yard. i will NEVER use this company again.

I've used this company for about 7 years now to spray for ants. Price is right. Whatever they use…read moreis effective and safe for kids and pets.

No Wonder this Company has ALL 5 STAR Ratings !! This is Truly an Amazing Company and I am So…read moreGlad I Gave Them a Try ! My husband and I moved to the area the end of last year and as the weather began to warm up we noticed Quite a Few Ant 'Mounds' on the Driveway and Spiders inside our home We had Used Terminex and Orkin at our last home in Texas and were disappointed with them Both We had different Men coming for our routine treatments and some were Nice Others were not I called and left a Message at this BugPro's Business Number and within Minutes Matt returned my Call ! I explained our Situation and he quoted me a Great Price ! He explained his 'Typical Routine' for Keeping Bugs and Insects 'at bay' and we agreed it would work for Us ! Matt told me that he would come by the next day and he gave me an 'Arrival Window' time. The next day he sent me a text to let me know he was on his way, right on time and great Communication ! My husband and I Met Matt along with his Associate and we talked and walked inside and outside our home showing him the Problem areas. While the 3 of us discussed our issues, Matt's Associate began dewebbing on the porch and under the roof eaves all around our property ! Matt did an Amazing Job Spraying all the baseboards the Inside our home and I was Pleasantly Surprised by the Faint Smell My husband and I are Extremely Impressed with this Company ! Matt is informative, helpful and understanding PLUS the Bug Repellant this company uses is Safe for Children and Pets ! Matt explained that if for Any Reason we needed him to come back, he would !! You HAVE to Call BugPro Pest Solutions ! Matt is More than Qualified, Friendly, On Time and Reasonably Priced !! GREAT JOB GUYS

Matt is awesome He is straight up. Tell you the truth won't sell you stuff you don't need and we'll…read moretake care of the problems no matter what highly recommend him his customer service. His knowledge is awesome. In great pricing too.

I contacted them for squirrel removal. Noel came with a bait box, gruff but whatever. All goes…read morewell, 2 week inspection to see how much of the poison is gone, I speak with Noel again and I mention that I haven't seen squirrels in 2 weeks and that I unscrewed the bait box to see how much was eaten, doesn't look like much is gone. No big deal in my mind. 6pm Noel is at my door, are you home? I need to take the bait box, my supervisor will call you. Very rude! What's going on? He will call you. You admitted to touching the bait box so I have to pull it. No further answers. I am stunned! I get a call about 30 minutes later from a Victor, completely rude and from the tone of his voice he is ready for conflict and confrontation. I have no idea what I have done wrong at this point or why this is happening. Victor proceeds to tell me that I should know better than touch poison and have tampered with their box and bc I have a dog it will be removed immediately. Huh?? Totally stunned and offended that this person is basically calling me stupid. Noel never told me that if I touched it in anyway that I was in some sort of violation or said anything other than it was poison, duh, and keep the dog away. Again, duh. I am not a moron. I did what any regular person would do and one time looked in when I hadn't seen any squirrels in a week or so to see if the bait was being eaten. I didn't lick my fingers like I ate chicken nor did I let my dog, who was so super not interested in the bait box or what I was looking at come near me. The "supervisor " Victor was so rude and acted like he is in charge of something very special and told me "this was for my dog's well being" and that " I should know better" . Appreciated, but, again, I'm not stupid. It's MY dog. Why would I let her near poison? I simply unscrewed the cap, on the very top, and looked inside. Then screwed the cap back on. The end. Didn't disturb a single thing. NO ONE TOLD ME NOT TO LOOK AT IN IT OR I WOULD BE IN SOME KIND OF BREACH IF I DID. Victor was SUPER argumentative and very unprofessional for a "supervisor" . I ended with asking him to refund my portion of the 2 weeks I paid for the bait box and he could have it back. Mmmk mmmmk mmmkk, I will, I will, is what I got. So completely rude and aggressive for no reason. I even told him this was a review and he didn't care. I am unsatisfied and offended. It was $275.00 for one month and no one has come knocking with a refund check, as I requested. Corporate. Review your people and policies. I will tell everyone I know how awful my experience was with this company, Take a management class Victor and work on your customer service skills.

Beware of this company. They give you no information on the pest that you're dealing with (bed…read morebugs)! They do NOT come back and re-treat,even though they know that they come back. They treated my home,only checked the beds,and charged me $2,500.00. They don't offer anything after a treatment and the bed bugs came back into my home and they pretty much told me that they were sympathetic but that I would have to pay another $2,500.00.They gave us no after care nor did they give us any information about how bed bugs cycles are.

Best service for ever, really really nice people, always coming on time service! Rafael doing…read moreexcellent job!

Was alarmed to find mouse droppings in my Tahoe home. Called Don who arrived in under 24 hours with…read morehis crew. They showed me where the pests were entering, sealed, sanitized and promised to be back on a dime if there were any more problems. With a new baby in the home, we really needed assurances this issue would end immediately. Can't thank Don and crew enough!