I was disappointed that the location in Gaithersburg wasnt trained yet to do tragus piercing, but…read moreluckily we headed to the Bethesda location where I had an amazing experience. Maria was really knowledgeable, helpful, and Def joked around with us. She made me feel really comfortable and took good care of me. Parking in Bethesda is always a pain, but i was able to get parking in the garage across the street, which was convenient. I did have to pay, which I did using parkmobile. When we walked in, we were greeted and had to fill out some stuff, which was no biggie. She helped me pick out the perfect earring , which I still love. She gave good after care instructions, and I will be going back for the 30 day check in. Overall, great experience and most likely where I will get any future piercings, for myself and kids.

My first time using Rowan was for my 9th piercing. I highly recommend this location for needle…read morepiercings because of the jewelry selection and the expertise of the Nurses. Thanks to Nurse JoJo! She took incredible and GENTLE care of me and my BFF & Niece. The three of us had a lot of questions (and jokes). JoJo took the time to explain the jewelry, the piercing process and the after care. We look forward to seeing her again when we go back for our follow up appointments.

Always a pleasure to work with! They listen - they are helpful & expert in their understanding of…read morejewelry & design. It's unusual to find such expertise and have such "real" people to help you.

I asked several seemingly random questions. I will be going back for a couple if other repairs.read more

I didn't work directly with him, but my husband said Robert at the Rockville, Maryland location was…read moreabsolutely the best. Since it was a surprise for me, my husband handled everything and worked with Robert by himself. I love the ring!!

Sonila was amazing to work with. She helped to get the perfect ring. I would highly recommend her…read more She made the process great. My fiancé and I had been to several stores and were not treated one tenth as well as we were at Mervis. I cannot say enough great stuff about Sonila and the team at Mervis Rockville.

Eva and her talented designer brother deserve ten stars! I brought in two rings I no longer wore…read moreand wanted to recreate a design I'd seen online using my own stones. It took work and patience to help me choose which stones to use, stay within my budget, and make the most of what I already had. The whole process, including communication and additional approvals with the designer in Hong Kong, was seamless and professional. I'll admit I worried I'd asked for the impossible (as my stones were close but not a perfect match to those in the inspiration design), but the finished ring is even more beautiful than the photo I showed them. It's honestly the prettiest piece I've ever owned, and so special because it was custom made. Eva and her brother are knowledgeable, honest, and incredibly skilled. I've never designed jewelry for myself before, nor do I ever really treat myself to something like this, but I'm so glad I did. Four Seasons made the entire experience unforgettable!

Excellent Took great care in fixing a clasp on a necklace…read more Friendly Professional Definitely recommend this great jewelry and repair shop

I highly recommend this establishment. The staff exceeded my expectations and service was stellar…read more I considered it to be one stop shop. Five 's across the board. You wouldn't be disappointed.

It's been my " go to" place for jewelry repairs for years and I've also found gifts there. It's…read moregreat for browsing.

Customer service is excellent and jewelry quality is fantastic. Been coming for 20plus years.read more

OMG! What a gorgeous engagement ring! The setting is incredibly detailed, and the diamond is truly…read morelike no other--the clarity is unmatched. Thank you for the exceptional level of service and support throughout the entire experience. I couldn't be happier, and I wouldn't shop with another jeweler ever again! Highly recommend!

Last weekend, I needed to replace my watch battery, which I had done at Secrete before. I was…read morehelped by a lovely associate named Claire. She explained that the bad weather had caused shipping delays, and I should come back the following week. We ended up having a delightful chat about this and that, and she even gave me refreshments. I went in last night for the same errand. Claire immediately remembered me, finished the task in record time, and said no charge! Such friendly, courteous, and professional service is rare indeed these days. Claire is a keeper.

Adèle was so helpful in creating my custom ring! She answered l my myriad of questions promptly and…read morewith care, producing an incredible piece of jewelry!

Made an appointment to check out some engagement rings. Had one in mind as that's what my…read moregirlfriend told me she was interested in. While setting up the appointment, the questionnaire asked which ring I was interested in, and if I had any other requests. I specifically requested the ring that my girlfriend liked, and had a request to bring in 2 others to help me pick out the ring. I got a confirmation email, and radio silence until the day before the appointment. The day before the appointment, I was again asked what ring I wanted, and can only bring one other person to view the rings. Concerned, so I tried calling. This was when I learn that it is impossible to call specific stores. The number goes straight to a call center. When I asked if I can talked to the store directly to confirm that they have the ring I was interested in, they said the store would call me back same day. They never did. Finally the day of the appointment, about an hour before, I finally got a phone call from a less enthusiastic person, Emely. She stated that they had the ring, and I could bring two others. At this point it was too late and I already told my 2nd person they couldn't come. When I arrived at the appointment on time, Emely was not there until about 5 minutes later. Again with the lack of enthusiasm. She walked us to her desk, and showed us the ring we were interested in, along with a few other comparables. They only had larger size rings to show. When asking basic questions, we got a bunch of "I don't know" and "I guess" response. Really soured our mood when ring shopping. Finally when we were wrapping up, I asked if there were any number I could call if I had any questions. She said to just email her, but she was not responsive to emails before. The lack of enthusiasm and responses gives me concerns to purchase the engagement ring here.

Emely was awesome and helped me find the perfect ring. I had no idea what style I was interested…read moreduring my first appointment, but she was so patient and understanding while I tried everything on and took a million pictures until we narrowed it down during my second appointment. She also helped me understand the ranges of color and clarity that would work best with my chosen stone and budget.