The place does not stand by their word!! They owe me $342…read morefor issues with our room, ( that was the cost for one night) Luis who is supposedly a general manager, does not stand by his words. We have stayed here a few times with no issues. We liked it here. The issues we had were serious. We were offered compensation one night for the troubles. We stayed another night, which is what we booked. Weeks went by, I never saw credit for the night. They had my credit card information! I called many times with the promise my refund was coming. It never happened! They lied. Will never spend money at any of their properties. They have a few under different names. As I read other reviews, I see another person with the same complaint! Scammers! Beware! Be also careful on what room you get.

If I could give this place 0 stars, I would. Their management couldn't be more sleazy if they…read moretried. I booked a stay directly on their website. In effect saving them the added costs of a booking service. When I checked in, they even thanked me for doing so. When I got to my room, I was stunned at what I saw. The room was the old housekeeping closet that they converted into a room. We barely had any room to turn around much less enjoy our stay. This was, by far, the worst room I have ever been in. The bathroom was tiny with zero space to put anything around the sink. I'm not a big guy, but I could barely fit into the cubicle sized shower. When you look at all the other rooms, they had 2 big windows facing the front. Our room had a tiny window they cut into the side wall. It was about 1/4 the size of one of the windows in every other room. The light was off center in the room because it was centered in the housekeeping closet. And, on top of all that, the walls are paper thin. I heard everything that went on next door. The whole experience was horrible and ruined my girlfriend's birthday weekend. If you want to play Russian roulette with your vacation, be my guest. I will never step foot on that property again.

Place is clean. Property manager gave us perfect instructions. The view is really nice. It felt…read moresafe and secure. Loved they have quiet hours from 10-8. A perfect place to relax and escape from everything.

The owners of this property understand, eat, breath and sleep customer service!!…read more I had second thoughts about posting this review for fear others would come here and make it harder for me to get a room for a week. We had a late arrival on Weds night and they accommodated us very nicely, we got in, sadly the room was very hot as the AC unit was on the fritz. We let the owner know about the issue and in literally 30 minutes they installed a brand new air conditioner in the room, instantly we are nice and cool. We had a first floor room, walking out on to the private beach, glorious view, picnic tables. fire pit, clean rooms, amazing cleaning staff. About 2 minute drive from P-Town and the wife and I will be back again again and again!!!

We have so many good memories at Aerie House, where we've been lucky enough to stay since 2012…read more Steve and Dave have always been the consummate hosts--two great guys who ran a truly top‑tier establishment with heart, warmth, and style. Wishing Steve and Dave all the best in whatever comes next. We will miss you and will always celebrate the wonderful place you created!

We stayed at Aerie House last April at the beginning of the season in room 6 - absolutely…read morephenomenal! The owners are amazing, and the house fulfilled every dream I had of a B&B in ptown. We'll definitely be back

private beach…read more That's all you need to know. Lovely hotel, spacious rooms (with fridge, freezer, microwave), salty pool on site and amazing views! The one negative/ housekeeping is really poor! Never changed our beddings, barely made our beds (they rather pulled the covers up), changed towels, pick up trash and that's that. No cleaning the room or the bathrooms, no dusting etc. I was hoping they would sweep the floor (there was some sand from the beach) but they didn't.

The hotel is a dump! Our room had no TV, no water glasses, the overhead fixture had no bulbs nor…read morecover, the dresser was missing a drawer and one of the table lamps didn't work. The stairs are rickety and it's hard to believe they are compliant with code. The staff was fine, but the hotel is not. Don't stay there!!

We had Sanibel Island booked since July after returning from Puerto Rico. We had airfare, hotel,…read morethe works set. Then came the Florida hurricane predictions and cancelled our trip. Thankfully, we got full credit for both flights and hotel. But the beach itch was real, so we decided on a road trip. Tried Rehoboth Beach- sold out, tried Dewey Beach, also sold out. My non-Yelp husband, chose the Cape. Don't be fooled by the "hotel" in the name. It's got a fresh coat of paint, some funky furniture and a trendy vibe, but peel that onion and... it's still a motel. That said, our room had perks: bay views across the street, two bathrooms, a decent living room, broom+dustpan, iron+ board and other basics. There's complimentary tea and coffee in the lobby area and a pantry filled with snacks for sale. The grounds are kept clean and there's a bonfire we enjoyed in the evenings when the Cape's temps got cool. And a complimentary yoga sess that my body just needed to reset. However, our blanket had like small, old (blood?) spots, mushy pillows and a security bar that practically fell off the wall every time I tried to lock the door. Harbor H. is put together nicely and the lobby has a solid coastal feel. Service was great and shoutout to Shawn & Maurice at the desk for their super welcoming energy. The nightly rate was insane. But mid-August, last-minute, A LOT of Ptown's B&Bs and hotels are booked, with everyone and their great-grandmother traveling- I get it. For the 4 nights we paid, we expected wayyy more.

Our room was located directly in front of the pool entrance, and every time the gate opened or…read moreclosed it made a loud, constant noise that made it impossible to relax and they played very loud music all day. The room didn't appear to have been properly cleaned--the floor was sandy and dirty upon arrival. The amenities were good though. Great pool and fireplace area and commuting downtown by bus was incredibly easy. I wish they served breakfast in the hotel though.

The Inn is lovely! Very clean, well appointed and walkable to the heart of Provincetown. Spencer…read morethe Inn keeper, is a super charming guy who was on premises for anything you might need along with his precious little dog Talulah. We woke up each morning to a beautifully prepared gourmet breakfast cooked and served by Spencer himself, along with fresh juice, coffee, etc. Truly a memorably experience! I highly recommend the Inn at Cook Street!

Absolutely loved our stay at the Inn at Cook Street. It was, I think, exactly what we needed for a…read morequick reset from the stresses of life. The rooms were lovely, with comfortable beds and couches and fridges stocked with filtered water. The little garden outside was beautiful, with a tiny fountain stocked with goldfish which I had to stop and visit on the way in and out each day. The inn isn't right in the heart of town, which meant it was a lot quieter, which was nice for what we needed. Most of the restaurants were a 15-20 minute walk from where we were staying. The entire walk was full of little shops and galleries-- no hardship to wander past those again and again. Breakfasts were spectacular-- multi course affairs with fantastic coffee and amazing locally pressed juice. Fresh baked scones and gorgeous fruit tarts and shakshukas. All delicious. The entire experience was just beautiful. It sounds a little cliché, but it really did feel more like being invited to stay with your eclectic aunt than it did like a hotel stay. Just wonderful.

Meals continue to be outstanding at the Red Inn in Provincetown. We had a reservation and were…read moreoffered the option of indoor or outdoor seating on this beautiful spring day on the harbor in Provincetown. The restaurant space at this property is stunning inside and out, and the views of the harbor are always breathtaking. We were seated by a smiling and friendly hostess. We started off with a Negroni mocktail and a Cosmopolitan. Both cocktails were expertly prepared and delicious. Our first shared course was oysters en brochette. These were Wellfleet oysters wrapped in bacon that appeared to be battered and fried. They were decadent, very delicious, and served with a Creole mustard sauce. For our entrées, we chose from the à la carte menu, which included grilled salmon with a citrus beurre blanc sauce and a grilled lobster tail from a 2-pound lobster served with drawn butter. The side dishes we chose were roasted potatoes, asparagus, and mascarpone grits. While eating, we both continually commented on how perfectly everything was cooked and how delicious everything tasted. It was amazing. The only miss here was the mascarpone grits. They had no flavor, and the expected creaminess from the mascarpone was lost on us. We asked our server for some salt and pepper and added it to the grits, which greatly improved the flavor profile. Our desserts looked and tasted just as amazing as the rest of our meal. The crème brûlée was delicious, and the flourless chocolate torte with raspberry sauce was amazing. I included photos, but we devoured the chocolate torte so quickly that all I can show is an empty plate. The service was a bit disappointing. It was slow and inattentive, which surprised us because the restaurant was not busy, there were a lot of staff, and there were many empty tables around us. The interaction with our server was very friendly, however, and she seemed very nice. Every time I dine at the Red Inn, I wonder why I don't spend more time there. The bar space is inviting and offers beautiful views of the harbor as well.

Enjoyed this lovely little bar seating, talking with some locals and other tourists. Ordered some…read moredelicious seafood from the raw bar service. $2 or $3 each shrimp and oyster so fresh we really enjoyed with a nice Pinot noir. The bartenders we both very friendly and chatty which we appreciated. It was rather pricey for our appetizer stop. I'll look forward to another night when I can enjoy a full menu by the fireside.

Economical, cozy and friendly. Close to downtown. We enjoyed our stay there twice this past…read moresummer.

Clean room and bathroom, off street parking, private beach, beautiful surroundings, free wifi,…read morewithin walking distance to Ptown, wonderful host, fairly priced...can't wait to come back!

Had such a lovely off season stay! My husband and I chose Gabriel's because we wanted a pet…read morefriendly stay in a walkable location to Commercial street and the beach. It was everything we hoped for a more. We originally booked the Montgomery room and then was upgraded to Bella. At first I was a little disappointed it wasn't the room we were expecting but it turned out to be perfect. We enjoyed that it was on the first floor, which made it much easier with a pup. The space was bright and clean. The manager, Patricia was fantastic! She made us feel very welcomed and made sure we had everything we needed to be comfortable throughout our stay. Breakfast was also very yummy. It was made to order and plentiful. During our stay breakfast consisted of pancakes, eggs, potatoes, sausage/bacon, English muffin, parfait, juice/water/tea/coffee. Overall a fantastic stay and especially great value during the off season! Will definitely be back!

Five stars for Gabriel's. Something about Ptown off season that is tranquil…read more Our our room, the Colette is off of the backside of the hotel. With just a few steps to walk up. It was good to have a full kitchen. We like to eat together at home. My partner is a great cook. The room had a gas fireplace. Tables and chairs are sofa a bed, nightstands and really nice open big shower. Such a great space for the price. P town has gotten very expensive through the year. Clean and adequately ventilated. I needed something in the housekeeper. Was there in a jiffy. Communication five stars for check-in and information. All done on text. Thank you, Barbara and staff for making our weekend wonderful..

This hotel has a nice outdoor setting for drinks…read more You can get some wine or beer from the guy in a little window and then get a chair overlooking the water from high above. No food, just drinks. Many locals come here in the afternoon to admire the beautiful landscape and water views. There's a fire pit on the grounds as well. Relaxing, beautiful and a great place to hang out with friends. If you are walking, it is a steep climb to get here.

My wife and I stayed here for our honeymoon several years ago. The experience was top-notch…read more Recently, we wanted a weekend off-season getaway, and, having good memories of the place, I booked a weekend stay. I am extremely conscientious about making appointments, reservations, and handling finances. I clearly specified the dates I wanted a reservation for. The "final confirmation" page before clicking the submit button showed the correct dates. A week prior to the arrival date I had requested, I received a welcome email, and a bit later, a text from one of the innkeepers stating that I should call if I expected to arrive after 8:30 PM. At the time, I thought, "great, I love it when people are prepared well in advance." I returned the text stating that I expected to arrive well before 8:30. This was all in the belief that everyone was on the same page - that this is all for the following weekend. But then I received a text stating that it was after 8:30 and that I should call the front desk, and that's when I said, "wait... what?" The innkeeper was obviously referencing that day, and not the following week. I replied with aforementioned "wait... what?" and also that I had made a reservation for the following weekend. In short, the rest of the communication process did not go well. It was clear to me that something went wrong with the reservation system. The innkeepers sounded offended at my suggestion that this was what had happened, and were a bit snobbish rather than engaging and helpful, as should be expected from a hospitality business. In the end, after a phone conversation, the inn decided to offer a refund, which was nothing more or less than the right thing to do. Ultimately, I'm not upset that an error occurred. That's part of life. I'm upset about their general attitude, and because of that, I'll not be returning to this otherwise lovely place under current ownership. My review is one star due to this experience, but because ultimately they did the right thing a la a refund, I'm adding a second star.