Everyone in the showroom is great! Answered all my questions and we were even able to get in a hot…read moretub to feel it out. They have several with water in them on their showroom floor. So excited to use our Dream Maker Cabana. Just got delivered today! By the way the delivery team was amazing! They put everything together and took away all the trash! Best place in town. Go check them out!!

The showroom is great. Lots of choices. Just know you get what you pay for. We had a fiberglass…read morehot tub for 15 years that worked great and easy to stabilize. This new one we purchase 9 months ago is the hard plastic and it is a nightmare. Nothing but hassles. We are very disappointed. It's hard to stable use the chemicals, had to have it repaired twice under warran Ty and now the heater went out. We are extremely disappointed with this purchase.

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

Absolutely terrible experience with American Pools & Spas. My salt chlorinator and pool light…read morefailed, both under warranty. I scheduled service in April 2025, and despite multiple confirmations, no one showed up -- not once, but twice. When I followed up, they admitted they forgot to log the repair. Seriously? After weeks of delays and zero accountability, my pool turned completely green and unusable. I've spent over $300 out of pocket trying to keep it under control with chemicals -- all because they couldn't be bothered to do their job. Then, after I left a polite but honest review, their rep told me they would no longer help and that I should call the manufacturer myself, saying they had "other things to do." They blamed their technician, the equipment, and even me -- anyone but themselves. This company clearly doesn't stand behind their work or care about customers once the sale is done. Avoid at all costs.

Purchased and had a heat pump pool heater installed for our in-ground pool. Joe was excellent to…read morework with from start to finish on the mechanics of getting it ordered, getting it delivered and then scheduling the installation and the electrician. From the time we ordered until installation was complete was less than 3 weeks. Lee, the installer went above and beyond by helping identify an issue with the pool lights. I highly recommend BM Wemple for your pool needs.

What a disappointment in a pool company. My motor went out on the pool pump. They came to fix it…read moreand the guy that installed the new one, stated that it may be defective. He said call to call the next day if was making noise still. I called the next day and a guy came out. He was not friendly at all and he said that there was nothing wrong with the pool pump. He said he was gonna put in for a new one.2 weeks later. He comes back and he just walks in my backyard without any notification that they were coming and walked through my screen house without any permission, he was very mean to my wife. He changed the pool pump and then they charged us $99 for a service charge which it wasn't even my fault because the pool pump in the first place was defective. Never got my money back. Bad customer service bad attitudes never use them again.

New owners have no customer service - took my business to Leslie's Pool. Many locals are feeling…read morethe same way.

Popped in to look at a variable speed pool pump. Man working said he knew nothing about them and…read moreonly his manager could answer any questions and he was in the back office. So we waited for 20 minutes while the worker (who could care less) sat and did nothing. We finally left and the worker just laughed. This tells me a lot about this establishment and how bad it would be to have this company do any work on our pool. Terrible service. We dodged a bullet. We were warned by friends not to deal with them and now i see why.

Leslie's has a fair amount of stock in this little store, so I was easily able to find what I came…read morefor. To the point of the store being a bit crowded/cluttered the last time I was in. I was a little less enthused with he constantly upselling from this place. If I'm being honest, it's why I stopped going here and now go to another pool supply store - but they definitly had product available and it was competitively priced. Parking lot is not huge, but it is usually not full - so generally not a problem to fine a spot.

Let me start this review with this little fact: I don't even have a pool. I was lead here in search…read moreof a specific Bluetooth speaker that my brother purchased from his local store. I actually needed 2. They only had one in stock which I happily purchased and went on my merry way. Kevin took my information and said he would call me if they get any more. In my head I'm thinking "sure you will...whatever." Fast forward about a month and Kevin sure does call me when they have another. And he even arranged for me to purchase it at the sale price I bought the first one at even though the sale had technically ended. He was super helpful and this was top notch customer service. Should I never need anything else pool related I'll definitely use this store.

This is the best service pool I ever had. The pool is always clean. The people are very respectful…read moreand on time and have a great personality and very organized they know what there doing . if something is wrong they will tell you and they will help as much as they can. And the price is affordable Thank you for your services. Me and my husband are very pleased.

From the owner: Comprehensive monthly agreements, Weekly maintenance, Attention to detail, Filter Cleaning &…read moreReplacement, Brush Cleaning,Tile Cleaning, Salt Cell Cleaning, Chemical Balancing

We could have bought a spa for our home at any store. We bought ours from Hallmark pool and spa in…read moreKissimmee. We are glad that we did because after almost a full year one of the large jets in the spa broke and pieces appeared in the bottom of our spa. I took the pieces to the store and the owners' son, Ryan Crotty immediately contacted the manufacturer for replacement parts. Unfortunately for me, the parts were back ordered. I waited for over a month. The parts finally came in and this family owned business promptly sent one of their other sons, Marshall, who was also a service technician to fix our spa. Marshall who came over to fix our spa is an expert who took less than 30 minutes to fix our jet. He inspected the other jets as well and said another one other jet needed replacing and promptly replaced it too at no cost to us. There are many spa stores you can buy from. It's not what brand spa you buy, ITS WHO YOU BUY IT FROM THAT MATTERS. We would strongly recommend Hallmark pool and spa for all you pool and spa needs.

Amazing company. Very helpful and knowledgeable. RC and his staff are awesome!! Highly Recommended!read more